I had a very disappointing experience with this locksmith company.
It was a Saturday morning, and I called around 7:00 a.m. because I needed a locked bedroom door opened at my mother's apartment. When I called the company, I asked for an estimate. The representative told me that the technician would call me with the price.
The technician called shortly afterward and was very prompt. I explained exactly what needed to be done and again asked about the cost. Instead of giving me an estimate, he said he would let me know once he arrived. I gave him the address, but I wasn't at the apartment because I was working.
When the technician arrived, he told my daughter that he would replace the door lock for free. He completed the work and then called me to say the total was $350. I was shocked. I explained that I couldn't afford such a high price and asked why it cost so much. He responded that he wasn't charging me for the door lock because he had removed the old one, even though I never asked him to remove or replace the lock. He claimed the old lock was worth about $120, but I later found similar locks at Walmart and Home Depot for around $16.
The final bill included $250 for the installation and a $99 emergency service fee. I understand that emergency service calls may cost extra, but I was never told about these charges or given an estimate before the work was performed. If I had known the total would be $350, I would have declined the service.
I asked if he could offer any discount, but he refused.
The technician was quick to arrive, but the lack of price transparency and the surprise charges made this one of the worst service experiences I've ever had. I would not recommend this company unless they become much more upfront about their pricing before beginning any work. read more