fabulous! super experienced technicians…read more high quality waxes. excellent customer service.

I've always had a great experience with European Wax Center, until this location in Gloucester…read moreopened. The past two times that I've had an appointment have been horrendous - one of those times, the specialist was the only one staffed for a Saturday, and she was two hours late to an appointment. The other time, I got a text saying that my specialist was going to be two hours late, yet again. I get there for my rescheduled appointment, and I'm told by the receptionist that the wax specialist isn't coming in at all (she was the only wax specialist staffed on a Saturday, just like the last time) and had to cancel my appointment in its entirety. It's just really frustrating because both times that I booked an appointment, it was for a vacation, so it was time sensitive that I got these appointments in.

I've been going to this salon for many years now (almost a decade)…read more every single technician there is so friendly, kind and are very talented artists and will work with you for whatever you need done. always a pleasure whenever I get to get my nails done there! and everyone always asks me where I get them done because they love the work so much

This has to be one of the best nail salons in Gloucester. You are greeted the moment you walk in. I…read morelike that whom ever is doing your nails/toes, they have a conversation with you, not just among themselves(like most places). They go above and beyond to make sure that you leave satisfied. Tom did my nails and he definitely knows his craft and is passionate about his job. I highly recommend this nail salon. Even if you're not a local and just a tourist, stop in if you're in the need. You won't be disappointed. At least I wasn't!!!

Had the best mani/pedi at Mila yesterday with Bella. She cleaned up my nails from the last manicure…read morea gel that I hadn't asked for (from another nail salon) and didn't charge me. She was efficient and my nails look fabulous, I'll definitely come back. The salon is clean and all of the equipment is new and updated, staff is friendly and helpful. They take Venmo for tips!

I see TD for hybrid gel every 3 weeks and she is always a joy! The salon is busy, well kept, and…read morestaff is friendly and accommodating! I am consistently happy with my service. Thank you Mila Nails!

Beautiful job on my nails today Very peaceful atmosphere while getting a petty aa wellread more

I have been here and had a great manicure but most recent visit I had a pedicure. I wanted French…read morepolish and it came out as a smudged mess. The woman had no idea what she was doing. A second woman came over and attempted to fix it which only made it worse as it needed to be done completely over. Also, the young woman at the desk looked like she could have cared less about customers. Never again.

Gale is my go-to for all of my skincare and waxing needs. She does an AMAZING job and is very…read morepatient. I am a very picky person with how I like things done and she is very good with me. She has my highest recommendation for ALL of her services.

From the owner: very busy bc i was near summer resort town, winter was slow. shop moved went to another location…read morebusiness good, mom got sick had to move to won location moderate now, by apt. only

New address: 85 Bass Avenue Just made appointment for a…read morefirst visit here.

I really love this place!! I just got my nails done yesterday, which are shellac and they look…read morefabulous!!

I made an appointment here for a blow out (summer '17) while in Gloucester from out of town for a…read morewedding based on the convenient location and good Yelp reviews. The whole experience was a disaster start to finish. They didn't honor my appointment time and had me wait over 30 minutes, did a TERRIBLE job with my hair, and to top it off charged me $40 instead of the $30-35 that was listed on the website at the time. I have normal/fine shoulder-length hair, not thick or course. I've never had such a painful blow out. The stylist burned my ear with the blowdryer, and left multiple round brushes curled (tangled) in my hair (why not use rollers?) and walked away while she took the trash out and started doing the towel laundry for the salon. So bizarre and unprofessional - I've never seen anything like this at a salon. My hair looked flat and frazzled at the end, and I was stressed out because it took way longer than expected and left me with not much time to do my own makeup before the wedding I was attending. If I had had more time, I would have showered at the hotel and redone my blowout myself. Oh, and she waited until the very end of the appointment to mention they were cash only - not sure why she couldn't have mentioned that when I was forced to wait 30 min when I showed up so I could have gone to the ATM them. Maybe they treat locals better here, but if you're in town for a wedding I cannot overemphasize AVOIDING this place at all costs.

I can't say enough about this place. Rosalie was recommended by a friend when my regular hair…read morestylist couldn't fit me in for a few weeks. I called and left a message and she got back to me within a few hours and fit me in two days later. Rosalie listened to what I was looking for in my haircut and did a really fantastic job - I've been getting compliments ever since! I have a number of friends who go here often, and every one of them is always pleased with their haircut. I would definitely recommend Adesso, and will probably be going back soon to try out some of their other services.

Really love this salon and the stylists! Going on several recommendations, I called the Hair and…read moreColor Studio on Main St in downtown Gloucester. Making an appointment was quite easy after I'd described what I was looking for. When I arrived for my appointment, I was offered my choice of assorted coffees, teas & freshly baked goods. My jacket was hung & I was given a tour. The salon is quite lovely. Each time I've been there, the staff has always been friendly, thoughtful, patient, & helpful. They're a real team of skilled pros. After I've spoken w/Kelly or Elizabeth at length, they asked questions & made recommendations based on the shape of my head, texture of my hair, preferences, & other factors. They really took their time working w/me & /(the other clients, I noticed, many of whom I know). Then they brought me back to the soothingly dimly lit shampoo room. They played soft music & explained the products they were using before they began shampooing, thoughtfully checking my comfort level w/the water temp, etc. The bonus is that they give you a Wonderful head & neck massage while they're shampooing & conditioning! Next come the warm towels on the neck--ahhh! How luxurious! They cut & styled my hair, making light conversation w/me and the others in the salon. They gave me tips & guided me through every step of the way. I loved my hair & have gotten many compliments & inquiries. And, to boot, the prices were so reasonable. The stylist explained to me that their notes go directly into the computer, "so we can keep track of what we did step-by-step & the results. Then next time, we can either duplicate that or make adjustments." And, they all work together as a team, so if my regular stylist isn't available & I'm in a pinch, one of the others can pick up from there. They also help each other throughout the day. It's "A Paul Mitchell Focus Salon" & the owner, Catherine is also a National Educator for Paul Mitchell. All the stylists have ongoing education which translates into the latest techniques & styles! It's been quite a pleasant, satisfying experience each & every time, & they have a wide range of services that I'll be trying. I am so happy w/that I wish I'd come here sooner!! (--Would have saved me a lot of time, $$$, & aggravation). Parking is at the metered street level, so plan accordingly.

This salon is fantastic…read more I walked in there a few days before Christmas and was very happy to book an appointment with Kiley later that afternoon. I had heard a lot of wonderful things about this salon, and Kiley specifically, so I was SO happy to be able to book an appointment with her. She really listened to me when I described to her what I was looking for in a hair style and we agreed on a layered, angled bob. She did an amazing job. I LOVE it. The salon is beautiful. Kiley gave me a little tour of the place before I sat down to get my cut and I loved the design. It was very warm and comforting to be there. The staff all seem really happy to be working there and working with each other. It really instilled confidence in me as a client knowing that the stylists are happy to be working there. After Christmas I went back for color and again, Kiley did a fantastic job. I was so happy with the results. It was exactly what I wanted. I think that if you're looking for a new salon, I definitely recommend The Hair and Color Studio. They're a very busy salon, so definitely call for an appointment first. But I promise you that you'll be very happy with your hair when you leave.

Great atmosphere for being pampered. I made an appointment within 1 weeks time . Angie did just…read morewhat I wanted . I will be returning.

The hair and makeup... potentially one of the most stressful aspects of the wedding day. Unlike…read morethe dress, which you've tried on many times and can pretty much count on how it's going to look, the hair and makeup are subject to the vagaries of the weather and the good memory of your stylist from the "trial run". Scary stuff. You need to trust the person in whose hands you choose to place this responsibility. A lot. I was shocked to see that the West End Salon & Spa did not have any previous reviews on yelp. This place is seriously fantastic. If you are getting married anywhere on the north shore, one of the first things on your to-do list should be to make an appointment with Angie at West End. I recently got married in Gloucester , and waited longer than planned to address the issue of wedding hair. Since we are not from the area (and this geographic region is woefully sparse in yelp reviews), I relied on Google searches, and was relieved when I found the West End was willing to squeeze me in for a trial appointment 3 weeks before the wedding. However, i figured i would keep looking for other options until my appointment, because, really, what are the odds of finding someone great with such a quick search? From the moment i walked into the salon, I felt that I had gotten very lucky. The decor is tasteful, homey and funky all at once. The staff seemed wonderful - not a touch of the snotty attitude you see in some salons. It kind of feels like everyone is family, but also not in the bad way that you see in cheaper places where they are yelling across the salon to each other all day. This truly feels like Newbury St at a fraction of the price - the holy grail of the spa consumer. Angie, the owner, took a look at my Eva Longoria-inspired wedding 'do photo and got to work. Within 30 minutes or so she had perfectly executed exactly what I wanted. The girl is a genius with bobby pins and a curler! Anyway, it was perfect - I loved it as soon as she was done, and she even made suggestions for a few small tweaks that made me like it even better. It was clear that she understood the vision of what I was looking for. The makeup was just as great... I was introduced to mineral foundation, which i worried would not give enough coverage for such a photo-intensive event, but it looked so flawless that I immediately went out and invested in my own to use everyday. Here again, it was clear that Angie understood that I did not want anything too over-the-top, and the palette and style she chose fit my personality perfectly. On the day before my wedding, I was back at West End for a mani pedi. That was definitely the point where my stress was at an all time high, but the calming demeanor of Jan, who did my nails, proved to be just the thing I needed. She is truly a lovely woman and took her time to do a fabulous job on my nails. Two hours later, I emerged calm and relaxed (not the ideal for a lunch-hour trip, but in this case it was great). On the day of the wedding, Angie came out to the inn with one of her employees (I wish I could remember her name, because she was also great). Angie recreated my earlier look just perfectly, and all four of my bridesmaids ended up with beautiful up-dos themselves. Just as I'd noticed in my trial, she never made us feel rushed (which means a lot on such a stressful day). I truly could not have asked for a better experience, and the wedding party agreed. I enjoyed my experience with West End Salon so much that I am making the hour drive back there this coming weekend to try out their eyelash extension service. I've been interested to try this for awhile, and the prices here are incredibly reasonable compared to places nearer to the city. I will post an update! Overall, if you live in the North Shore area, or are planning a wedding there, I would heartily recommend a visit - truly a place that deserves your business!

I just had my first appointment at Aviva this morning and I already can't recommend it enough…read more I'm from the area originally but live in NYC and am visiting my parents in NH. My eyebrows were long overdue for a touch up. I haven't waxed them in years as I have been having them threaded in New York for a long time now. I quickly realized threading services certainly aren't as common in NH/ME so I started looking for viable waxing services and that's what led me to Aviva. Alisha was so warm and accommodating immediately, and the space is beautiful, clean and calming. Alisha and I chatted throughout my waxing and she's incredibly friendly, interesting and kind while not getting distracted from giving me truly impeccable eyebrows. She was gentle and meticulous and made sure I knew what she was doing and was ok with the direction she was taking with shaping my brows the entire time, which I really appreciated. I have naturally very thick dark eyebrows and they really do make such a difference on my face depending on the shape so I'm particular. Everything was perfect, virtually pain free. I will definitely come back here anytime I'm in the area and will absolutely be recommending to all of my friends nearby. Alisha made me feel comfortable and relaxed the entire time, she's wonderful.

I came here based on the Yelp reviews and I was not disappointed!! Alisha was so so sweet and made…read moremy entire experience comfortable. I got a Brazilian here and would highly recommend. She made sure I was comfortable and she did a fantastic job. Definitely will be back when I'm back in the area!