This was my 4th Subaru purchase from Matthew's Subaru, and as always an incredible experience,…read morethanks to the best salesman Mike McNeal. He is always willing to go above and beyond for his customers and is really attentive to our wants or needs. He will never steer you wrong no matter what. I absolutely respect him for his honesty and integrity and will always recommend him to anyone for their car buying needs. Mike thank you again for another wonderful Matthew's experience with you at the helm!!

People are nice, but Scheduling to get your car serviced is atrocious, online and on phone. Called…read morefor 2 weeks...ladies who picked up somehow can't check the schedule to give us a set appointment, "just do a walk in at this time", "we're short staffed", "I can't check the schedule let me transfer you...", "just show up" Then the guys at the desk ask for our appointment, meanwhile we don't have a set one because YOUR REPS REFUSE TO GIVE US ONE. 4 Reps told us "WALK IN. WALK IN." (Seriously. Even doctors offices can look at their Scheduling Book & say yes or no, we do/don't have available appointments open, how about this date & time?) The last Rep said "come in 10:00am & see Andrew & Jamal" so here we are, but apparently that's her best guestimate & not a good one either. They can't get to our car for 2.5 hrs, meanwhile we have no other personal days left to lose playing wack a mole on having our car seen, we just waited there & had to approach the desk people of how much longer it will be. We arrived at the time they told us, ended up being the last customers to leave from a filled waiting room of customers. Bottom line: We just wanted a set appointment. How hard can it be to do that for customers that bought 2 new cars & paid $70K+? Even the nail salon can look at their schedule & say "Yes, in 2 weeks on Saturday 11am we can book you."

We bought two Hondas here (and service all three) because of Honda quality and the trust Miller…read moreHonda has earned from us over the years. We've been open to buying a Honda wherever we can find the best price / available model & options, but we'd never service them anywhere but Miller.

We just purchased a new CRV from Miller Honda. Arron Craige was our sales associate. Believe me…read morewhen I tell you that he personified HONDA HOSPITALITY! He was a pleasure to work with. Arron was super organized and very knowledgeable. He guided us through the process with ease and called us after the purchase to see if we had any questions. He even made us popcorn! Miller is very fortunate to have this guy on their team! Jim and Dolly Terzian

Truck was towed in after breaking down on 17 30 miles from the dealer ship and 250 miles from home…read more Was completely stranded. They got me in the next morning and had me running the next day. Even made perfect arraignments to pickup off hours. Everyone was awesome and friendly and informative. Really saved me and my family. Wish all experiences at service centers were like this. Tech was very friendly and informative as well. Restored my faith in humanity. Thanks to everyone!!!!

bought two cars from Matthew's in 2019 one Chevy equinox brand new and one Malibu was made lots of…read morepromises when I bought the equinox about cars to use when you had service or which was a lie this was the senior salesman over at the GM center but we're really started to top. It was there for three hours for an oil change on two cars and they only got one done didn't bother to mention anything that they weren't gonna get it done. Just let me wait. Was unhappy about that. Spoke with the manager and service manager was promised to be taken care of. Went there with another appointment was Saturday morning first thing and they still made me wait a half hour before they even pulled my car when I was first person of the day And to look for an exhaust leak the which they said was fine. Took it to Cole muffler and there was a hole in the could put your hand in so obviously mechanics don't work on Saturdays. Makes me wonder about my oil change so I didn't go there for a year and a half and then I had a dealer problem on my equinox called to speak with Jack the service manager to see if remembered my incident last time he couldn't come to the phone when he was twice. Jen finally picked up. Explain the situation to her told. I would be contacted by the end of the day and that was two days ago, so obviously Matthews does not care Michael Ryder is one of the problems because he won't return calls or follow he says so if you be lied to mistreated go to Matthew Chevrolet because they have it mastered

NEVER BUY FROM A "ONE-PRICE" DEALERSHIP! I spent almost an…read morehour and a half in the car with a check in my pocket, ready to purchase an Infiniti. They knew ahead of time I was coming, but the car was filthy when I got there. I was told it would be detailed before I took it home, but the salesperson first insisted it was a good deal. However, the car had been on their lot for two months, and if it was such a good deal, someone would have taken it. They were not even curious about what we were going to offer on the car, as soon as I was done with the test drive, he took the keys and put the car away. He tried showing me a Pathfinder that was all dented, smelly, and had some disgusting butter or grease inside the door handle. I said I wanted the Infiniti, but the price was not a good deal, and at that point, the salesperson agreed with me but offered nothing. Don't fall for the "best price, haggle free" bogus they try selling because it will cost you thousands of dollars. I have already found several certified used for $3k less.

I don't have a review on this dealership. My question to Joel is why don't you respond to the…read morepeople who are upset with your service? There are a lot of unhappy write ups and one good one and that is the only one you responded to. That tells future customers all they need to know about Mathews dealerships. It looks like the write ups are accurate about your response to any issues. I will be going to Oneonta for my new Nissan.

I have been a loyal customer for 5 years so I know truly how mismanaged this business is. There…read moreservice and auto body shop lack basic communication and customer service skills. I brought my car in three times over the past two months for the same issue a parasitic battery draw and each time they found a way to charge me more money for a service/ parts I did not need and the car still won't start. Each time I go into their office they don't listen to me and my concerns about the car and it is a struggle to get them to explain how they supposedly fixed the problem. Never again will I go back to a Ford dealership or ever buy a Ford again. And this is coming from a guy who grew up in a family that only bought Fords. Update: I brought my car back for a fourth time to the dealership to fix the same issue. It has been there for over two weeks now and they are no closer to figuring out what is wrong with the car. I never hear about the status of my car unless I call or visit them. They are in denial about the state of the car and they do not want to make this situation right. I called Todd Bushnell twice he has yet to get back to me. Don't buy a car here or bring a car here it will save you 3months of headaches!

Very, very, very disappointed with the service I received. Took my 2016 Expedition there for…read moreservice (engine oil, transmission, front/ rear differential, and transfer case fluid changes). Only take my truck to the dealer when I'm working on the road as I no way to service it with no tools, or garage of my own. Also, I always make sure the truck it clean... makes it easier for me to spot damage. Well, it rained the night before. It was a spotty in places; not so bad that I couldn't help but notice marks on my driver door. At first glance it looked like bird droppings. Then I noticed a blurred image in the paint... as if the panel was damaged. Upon closer inspection it was damaged... multiple scratches, three to four small dents, and exposed metal. I immediately went back inside to complain. Was given an apology from Warren... that doesn't help my paint. I suggested we get this taken care of as I am not a resident in the area. In town working on a contract; not exactly sure when I will be leaving. I was taken to the body shop to get it taken care of, but was told they were busy. So busy that you can't take care of a customer that just $500 on their vehicle to keep it in great shape only to have a careless technician damage the vehicle he is servicing. After looking at other areas of my vehicle I noticed footprints on my door sill facing inwards. One of the foot prints (towards the rear of the driver seat and on the pillar) made me think they climbed up to look at the roof to see how I removed my roof rack. Since there is nothing up top to grab on to they fell back against the door, and it banged up against a tougher object. Just my theory... either way they need to fix it. So, I was told by the body shop manager he had no time. Have to say I didn't like his attitude. It was as if my situation (which was no fault of mine) was bothering him). Like I have time to waste coming back to the dealership to wait for them to fix my vehicle. When I do bring it back what am I supposed to drive? How long will it take? Am I a priority? These guys told me I have to wait until November to get my issue taken of. Wow... great way to blow me off. Felt more like they pushed the date out to make me not want to come back. I realize the auto industry is taking a hit due to our current economic situation. However, dealers need to realize it's the service people get that make them want to do business with them in the first place. Take care of people and they will take care of you. Well, I'm taking care to warn others to heed this type of blatant disregard for the customer... you damage the vehicle and make it ready for pickup line nothing happened. You don't deserve to serve customers. Might be more of the reason your dealership needs more business than anything else going on. My damage would have taken a good body shop guy a no time to do. I paid for my service, so I should have left there completely satisfied. Pretty sure the body shop was working on vehicles for them to sell... could care less because my truck was messed up. Totally forgot to mention it took them two days to change my engine oil, rear differential and transfer case fluid. Also, told them to do my transmission and front differential. They told me the transmission fluid looked ok (I have 150k; needs to be changed!!!). Then told me the front differential can't be serviced; need to remove the axles to change the fluid. What? I wouldn't trust them if I were you. Sounds more like they are trying to get the used cars ready to put out on the lot, and prefer not to have any distractions; like paying customers. The body shop area was full of used cars... guess that's why I couldn't get the damage they caused to my door fixed. In regards to the items they didn't service, this same dealership would probably love to charge me for a new transmission, or front differential, if I ever would bring it to them complaining that it's "shifting weird", or making a "funny noise". Of course it would be if the people who are supposed to be qualified to maintain our vehicles don't know how/ don't wanna fix them. I hope Ford never allows them to sell another car!!!

Excellent job. Very polite and listened to what I wanted and was looking for. Didn't try to push…read moreanything on me that I didn't want. I appreciate you for helping me

I want to give a real and sincere thank you to the team at Matthews Kia Vestal, especially the…read moreGeneral Manager and Service Manager. I recently went through a very stressful situation where my EV6 ended up non-drivable due to a warranty-related issue. I was effectively stranded with no way to get to my vehicle or to the loaner that was already set aside for me. It was one of those situations where you feel completely stuck and unsure how you're going to get back to your normal life. The GM and Service Manager stepped in personally, listened to what was happening, and took ownership of the situation. They didn't make excuses, they didn't pass me around, and they didn't leave me waiting endlessly. They got directly involved -- communicating with the right people, coordinating transportation, and making sure I had access to a vehicle again as soon as possible. They handled everything professionally, calmly, and with actual care for what I was dealing with. They kept in contact, followed through on what they said, and made sure things happened same day so I wasn't stuck any longer. Any dealership can do business when things are easy. What really matters is how a dealership responds when something goes wrong -- and this team showed integrity, empathy, and real leadership. I genuinely appreciate the support I received from Matthews Kia Vestal. They stepped up when it mattered most, and they earned my respect and trust. Thank you.

Matthews Volkswagen of Vestal gave me the worst dealership experiences I've ever had. They arranged…read morea Hertz rental that I paid THEM for, and when I returned it exactly as instructed, Hertz hit me with $525.88 in bogus fuel and "special cleaning" fees. Matthews refused to help at all, even though the rental was through their account. On top of that, my check engine light came on the moment I left their lot, and instead of fixing it, they falsely claimed I had someone else look at it--which never happened. No accountability, no support, and no professionalism. I would not recommend this dealership to anyone.

My son and I were traveling on a Saturday morning from Rhode Island to Upstate New York to visit a…read morecollege when about 4.5 hours into a 6.5 hour trip when our Passat just cut out on us on the highway. We call a tow truck and find a close Volkswagen dealer to bring the car. I called ahead and they said they were busy but could certainly pull the codes to find out what was happening. Upon arrival they immediately put a tech on it and he rapidly diagnosed a faulty alternator. I went into the service counter to decide what to do with the car and it turns out it was lucky for me that the Service Manager was in on his day off to take care of a few things. He immediately hatched a plan to get the alternator in house quickly and asked a tech to stay late to get us back on the road. Wow what great luck, but it turns out it was too good to be true, the alternator was not available locally, but they could get it by Monday. The service manager came up with another great plan to get us going. We leave the car for service and we get an enterprise rental car to get going and he will arrange for our car to be delivered to us in Rhode Island for a nominal fee. He calls Enterprise to get us a car (they close in 20 minutes) and then drives us to the rental place in his own car, waits for us to obtain the car before leaving, shakes our hand and we are back on the road. The car was repaired for less than the quoted price and is on its way back to me now. I cannot say enough good things about the service department at Matthews on the Parkway in Vestal, NY. You may not need what I did, but they will certainly bend over backwards to help you.

They didn't start working on the car until an hour of waiting, and charged for it. I recommend…read moregoing somewhere else if you can.

About 2 months ago, our son bought a used car from Matthews Planet PreOwned. Unfortunately the car…read moredid not have a second key or an owner's manual. We did not realize this was the case when he paid for the car. We didn't sign the paperwork until a week after our son paid and that is when we found out about the items missing. We were originally told that we would have to pay extra for the items since they were listed as not being part of the purchase. However, after a discussion about the missing items, Matthews kindly offered to provide the owners manual free of charge and to give us a second key at a reduced cost. Ideally they did not have to do either because the items were listed as not part of the sale. We appreciated their understanding and accommodation.

This is a small used car dealer/repair shop in vestal NY. They have maybe 25 cars on the lot,…read moremostly 3-5 years old. Their webpage was up to date and spot on with the photos, descriptions and the asking prices were the same as the prices given in person. The best part of it was their site was up to date with their stock, a big problem for most of the car dealers I have dealt with over the years. Richard (son of Carlo, who I also met briefly) was very thorough in his presentation of the car, both in it's history, all the work they did to it to ready it for sale (he showed me the invoices!) I am a licensed auto appraiser, and as an occupational hazard I pick out flaws in any cars fit and finish. Richard was telling them to me even before I pointed them out. I've never had a dealer be so honest and up front about a vehicle they were trying to sell. He allowed my wife and I to take a lengthy test drive...by ourselves...so we could put the car through it's paces. He even recommended a place we could each lunch, as we were not from the area. I am an educated buyer, I knew exactly what I wanted and what a fair price would be. The actual negotiation was easy, I made a fair offer and he accepted it. No BS, no tricks, nothing other than "that's fair, I can do that" I've bought a ton of cars in my life, both new and used. This was by far the best purchase experience that I have ever had. I've had the car for just about a month now, had zero issues with it and I could not be happier with the experience. The next time I go shopping, they will be first on my list.

Okay- its late October and I'm still well pleased with this trouble free auto AND the price I paid…read more You always hate to find out - AFTER the purchase- that you paid too much. Plus who wants to ADMIT that they paid too much???? But I have yet to see anything that makes me feel other than I got a good deal on a good car. He got rid of my junker for me, and has had ample opportunity to show his honesty- and he has. If you live anywhere near Vestal- you owe it to yourself to check out Noce Imports.

Doug's Automotive shouldn't be a NYS inspection station! He's only interested in what business he…read morecan derive from the inspection and will actually confront customers if they don't give him the work. We used to go there for our inspections, but his attitude has driven us away! I offered him work once and he knew I had purchased the parts from another source, so he told me to "Do it yourself!", which I did! Just Nasty!! ...and I've heard the same from others that have dealt with him!

We were new to the area and called this place he got our vehicles in as soon as he could. Prices…read moreare fair, vehicle work done in a timely manner. The gentleman that runs/owns this place is very friendly & honest. We have been there 3 times with 3 different vehicles.