This Sephora at the Springfield mall location has phenomenal employees. Stacy is super funny, and alway adds fun to my experience. It feels amazing to have upbeat interactions in such a stressful world. Jessi is heart felt and really concerned with helping me look and feel my best self . Jessi is always willing to help. Jessi always greets me , and checks in on me patiently even if I was previously talking to another associate. Jessi is an overall great human and I truly appreciate our interactions. The comforting words and boosts of confidence are a genuine touch that you don't feel or encounter in the sales process these days. Jessie. Insistently introduced me to new products that I love . That is tremendous fear because i have taught customer service and sales, and pride myself on no one being able to "sell" me anything. I don't feel buyers remorse after consulting with Jessi, and that important to me. read more

This store is a little smaller than some of the stand-alone storefronts I have visited, but they have a pretty broad selection. I was able to find everything that was on my list with relative ease (I even got an alert on my app earlier that day saying that an item I wanted was recently restocked at this location). The cashiers were friendly enough and were able to get me checked out and on my way quickly. What set this visit over the top for me, however, was one sales associate in particular, Marcia. As I'm on my way out of the store, she noticed me looking around and asked me if I needed any help. I told her that I was looking for the disposable applicator wands, and that I did not see any on the floor. I shared with her that my personal undereye makeup applicator broke that morning and that I was looking for one or two of the disposable ones to hold me over until I got back home (I was in town on business). Marcia told me to wait right there. She came back a few minutes later with a handful of the disposable applicators. I took one or two, but instead she offered me the entire dozen or so that she had brought out just for me. This is customer service at it's finest and I am so grateful to Marcia for her kindness and for going above and beyond to help me. read more

It's a decent store. First off I like the employees here a lot. All are here for the right reasons, and that's to be customer service friendly. These folks are great. As a man, I tip my cap respectfully to the ladies, but there's more going on for them here. Totally okay with that, as us hairy beasts don't make up a lot of the beauty market. With that being said, am sad Armani Profumo is discontinued. Still they have a decent selection of men's colognes. They aren't as current as say Bloomingdale's or Macys, but they will have most releases within two months or so. Christmas time is a great time, as their set deal is a fun bargain. You can try different colognes. As far as pricing though, I usually do better elsewhere, yet recommend the Christmas collection or whatever it's called. This store is clean and organized. read more

Always packed. I can never get assistance whenever I try to stop by no matter what time.

Really rude employee screaming at me across the store like are you having a bad day ? not my problem she needs to fix her attitude .

My thoughts on this location are torn because while they had exactly what I was looking for, as others have indicated the customer service was lack luster or non existent at best. I walked around and through the whole store and the first person to speak and/ or greet me was the gentleman who checked me rang me up. He asked if I found everything I was looking for and even asked how my day was. Too bad his colleagues were not communicating on that sane level. I think when the store is super busy as it was today, they should have a greeter at the door or at least a person stationed at the front who is greeting by was of speaking. I get that they are helping others and some are doing makeup but first impressions are everything. read more

For me Sephora is a nice place where you can get different brands including high end makeup products too. The quality is great and fulfill your needs and requirements. It has skin, perfume, makeup, hair, tools etc. But recently I noticed that they don't give any testers or samples as the direct beauty websites do. Therefore, now I buy directly from the websites and many times I get full size products as complementary. Now I am telling my friends and family to do the same. read more

Anita was awesome! I needed gift ideas and she helped me pick out great Christmas gifts. She is very knowledge of all things makeup. Thank you for your help! The 4 stars is because of their 'unofficial' store hours. Make sure the store is open before you drive out! read more

Helpful same-day pickup service with all products available in stock. Sephora still beats ULTA in some product areas and it's great to know they're offering same-day delivery and pickup services in expanded locations. read more

Marcus, the associate was extremely helpful with helping me find the beauty products that I needed.

I enjoyed coming to this location. It's not overally crowded with most items fully stocked. The store size is not huge, but it has big enough to be able to find anything here from skincare to hair products to fragrance read more

SEPHORA - Skin Care Near Me - Springfield, Virginia

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I just left there and the customer service was amazing. I really wish I got the gentleman's name who was helping me. He was a delight to talk to. Even listen to my rambling about makeup. I didn't feel pressured to buy anything or that "watching you" feeling while I was there. He even went in the back and brought me the products I needed. read more

I live closer to Pentagon but refuse to go there because their service is horrible. I thought I'd give this Sephora a try. Definitely my store. The customer service was amazing! I was greeted several times. A young lady helped me with Moroccan products and gave me tons of samples. Then a young man helped me with foundation and was very nice. He showed me that I really only needed some concealer. I was so happy with the service, my purchase and the entire experience. Thank you Sephora! read more

I had a great experience at this store. Havent used my own makeup in months due to the pandemic. Had a night out with the ladies plus it's my birthday so I decided to get my makeup done professionally. I set up my appointment online with no issues. Arrived to my appointment about 15 minutes early. Only waited about 1 minute for a makeup artist to start on me. I had Sydney. She was amazing. We ran a little behind trying to match my foundation in the beginning but we eventually figured it out. She was super patient and gave me the exact look that I was going for. Definitely a great experience. Can't wait to do it again! Thanks Sydney! read more

This Sephora is most accessible to me and I work hard to make sure there is minimal age and pain on my face because I like to work. I went in after yoga to exchange some eyeliner that was "24x7" that wasn't and jumped to my wrinkles after a few hours. The younger manager type would not consider an exchange. I can prove false advertising i have a visible scar from my recent surgery - I started to tell her this and I could see I was wasting my valuable energy. Like Sheldon Cooper , I said just to myself this is going on Yelp. So it is read more

I had a very bad experience dealing with Sephora's cancellation policy. I needed to get refunded a lot of money because the app miscalculated my cancellation fee. So I was lucky enough to speak with Danielle and another associate. Who tried there very best to get my problem solved. I always liked this Sephora it was clean and all the products were stocked. I came in once looking for a foundation and a associate was very knowledgeable on a product I had no clue about. It's a pretty nice Sephora! read more

Was in close proximity to 5 employees. None of them could be bothered. Not even a hello. Had I not done research online before arriving I would have needed their help. They could have upsold me but didn't. They were too busy talking about perks for working for this store and another store in the mall or their weekend plans. Ended up spending almost $100 for a purchase but only because I needed the item, they did nothing to earn the sale. Only helpful associate was at the register. She was great. Offered me some great samples. If you know what you are looking for come here and grab it, they won't help you at all. If you need assistance I would recommend the Tyson's location or even the jcpenny's location at the same mall read more

This review is for the Sephora not in JCPenny at Springfield Town Center.... I'm on a rather strict budget and I had a tube of Bare Minerals matte that I've been meaning to exchange for the past 8 mths and I kept putting it off and I had a few extra minutes and I remembered... so I strolled into Sephora around 11am on a Monday and the girls that work there are always so nice. I spoke to the girl at the counter and she allowed me to exchange the lipstick for something else. I was very grateful! I really like this location even if I don't visit it very often because I don't go through makeup that quickly, but I definitely prefer Sephora over Ulta. Sephora is clean, well organized and well stocked! I just wish Sephora would have a better points system. read more

For the love of God, what kind of people did this store hire ? The manners at all. I literally had to ask 3 people for help before they can even assist. They were busy chit chatting about their girlfriends and what they doing on the weekend. One is them did the IQ thing and was like " so this is the products/shade you can go ahead and purchase it online. I asked her why would I purchase without trying if the colour actually fits me. She literally said oh you want to try it. Smh. Please hire professionals!!!!! I'm defo not shopping here again. read more

Pros: huge store, lots of visible selections. Cons: terrible customer service!!! Literally the worst I have ever had, airhead stylist, uncoordinated, items need to be restocked, needs better management, all over messy. This store has the potential to recieve 5 stars, but changes needs to be made. I'll update in about a month or so.... until then, I'll just stick with JCPENNY'S sephora where they are more competent. read more

The worst location I've been too. All the sales reps who are supposed to help all seem like they're in a rush to go no where, my guess is so that no one will ask for help. And when I would find someone to help it seemed as though I was inconveniencing them to do their job as you could see thru the very fake smiles and the advice would seem rushed and the suggestions few... Sephora is pretty much the department store of beauty yet I can only get one or two suggestions? I doubt availability is the issue and it's more lack of knowledge or interest. My suggestion is go to the Sephora in JC Penny, the lady there was very helpful and had a completely different disposition. They didn't have what I needed because they're a smaller store but she told me exactly what to get from the main store. Next time I need to make a purchase I'll go straight to that one first and if they don't have what I want I'll go to the larger one. I hope someone in charge of this store reads the reviews because it seems customer service or lack thereof, is driving people away. May explain why when I do come, there are more girls given themselves full face makeovers with the tester products than girls in line. read more

It's really nice to have a Sephora closer to home! I usually used to go to the one at Pentagon City, when my budget allowed me to do so. One thing I noticed was how much less crowded this one was - kind of takes away the charm, doesn't it? It can't be helped, though. One thing that definitely would've bought the rating down by one star would be the fact that they don't always sell everything! I went in looking for Nest perfumes, only to find they don't sell them! Very unfortunate but since the customer service was excellent and all the staff were so nice and kind, it remains a five-star! read more

I went there today around2.15pm and ask one of the girl to show me a good hydrating foundation o damn they have a lots of attitude problem I don't know not welcoming or helpful at all it's better to go to ultra read more

I had a great experience here! I walked in needing advice about some products and things that I should do. I was treated with a mini facial and skin color match and got all the products that I needed! I worked with 2 associates and they were very well educated and super nice I felt very comfortable with their recommendations! read more

SEPHORA - 100% recommend this exfoliant for sensitive skin! It left my skin feeling super soft and hydrated! - Skin Care Near Me - Springfield, Virginia

This happened a while ago, but I am just getting around to writing a review. My daughter and I walked in and not only did we enter without being greeted, but none of the 5 or 6 employees even looked in our direction. I could understand if they were busy, but there were only 2 other customers in the entire store. After walking around for 10 or 15 minutes, we stood in front a product (that we had questions about), but again no one even looked in our direction. We finally devised a plan... we would stand there and and first look left, then right, then at the product, then left, then right again, while we literally stood scratching our heads with our best "puzzled looks". We just about had huge question marks floating above our heads and money hanging out of our pockets, but still nothing, After a minute or so of this, FINALLY one of the employees looked me right in the eye and smiled! Assuming she was on her way, we looked down again, and when we looked up, she was gone. I mean gone. Nowhere in sight. At this point we were done, so we, along with the $500 dollars in gift cards my daughter received for her birthday were gone too. We just stumbled upon the gift cards while cleaning up, and will be selling them. Will probably shop Sephora again at some point, but will NEVER step foot in this location. Did I say NEVER?!! read more

Uh they have zero manners. No one asks you if you need help and they're not even friendly. Don't want someone to kiss my ass, but friendliness would be appreciated? It's really not that hard. A guy that works there who has some type of dismissive attitude. Just be nice? lmao it costs $0.00, sweets! read more

Desiree is my favorite custom makeover MUA at Springfield Sephora! I've come to see her twice and left satisfied both times. She makes the whole experience so smooth and enjoyable. I've learned tons from her and have gotten lots of compliments on my makeup done by her. :) read more

I had a great experience here. I am a make up novice and needed to learn how to do photograph worthy makeup for my upcoming wedding. Salwa was my make up artist. She took her time and walked me through skin care, skin prep, make up application, contouring and setting. She helped me picked out the products I needed and gave me pointers for when I needed to try to do it on my on. I posted the pictures and got a ton of rave reviews. I felt great and my fiancé said I looked beautiful! Really enjoyed myself. read more

SEPHORA - Skin Care Near Me - Springfield, Virginia

Came here and got great customer service . I was looking for FENTY, AND LONG BEHOLD! THE HAD MY SHADE! I came in the day, so the traffic was light. The staff was professional and very informative! A must go. read more

I've recently moved to the area and this is the closest Sephora location to me. Several stops in with absolutely no assistance (or offers thereof). Last week I stopped in for a specific product and a few questions. Reon was completely knowledgeable about both my skin type and needs as well as product detail. Cruelty free is important to me so she steered me towards suitable product that met my requests. It took several stops and starts to find something to work on my dry, aging skin and horrible (genetic) eye puffiness but she never rushed or attempted to make something work that wasn't the best option. I will continue to shop this location but only if Reon is working and assists me. More consultants could learn from that type of attention to detail and service! read more

I give this store a single star only because they carry great products. The staff is terribly inattentive and are concerned more with doing their own makeup and socializing than helping actual customers. It's difficult, at best, to get advice or help of any kind at this location. Will never return :-( Go to The Sephora inside Penney's or head over to Ulta right across the street unless you have no other choice. read more

This older asian lady helped me but as soon as I approached her, her facial expression gave me the impression that I was bothering her and she really didnt want to help me. I go to sephora once in a while and when I do I hate to feel like I'm bothering the sephora staff. Next time I'll be sure just to come in and get what I need or just order online! Thanks Sephora read more

I had a 45 minute makeover today with, Eny. Love, Love, Omg- Love her! I have had similar makeovers at the Bare Minerals store and various department stores.. And had left looking like a clown. I am not sure if I just hit the lucky jackpot with Eny or if every Sephora representative has to be this good. As I told Eny, I typically leave time after these free makeover things, to go home- wash it all off, reapply my usual make up, then start my day. I left this face on all day and flaunted it. I even made up errands to do, just to wear my make up more. Also, this was my 1st ever visit inside a Sephora store. (I have always just shopped it online.) My whole experience was great. Store was clean, all the representatives were very nice, smiling, and more than just accommodating. I hope that this company will allow gratuity in the future, because I feel that Eny deserved it. I will be signing up for their classes in the future! read more

Went into this location for a custom makeover and PJ ended up being my artist! I have had a lot of bad experiences in the past with getting my makeup done so I was a little hesitant. However, PJ listened to my request of having a more of a natural look and she diligently picked products that complimented my skin tone and worked for my skin. I have never been more happy to have a makeover done in my life and the final product was absolutely gorgeous! If you are looking for your makeup done come to this location and request PJ! I will absolutely will be returning to have my makeup done if needed in the near future. read more

Love the products, but I will never return to this Springfield store. My boyfriend and I walked through twice, from the entrance to the back, but were never acknowledged or provided a single greeting. Everyone around us were approached and offered assistance. It's the first day of 2016 and this is still happening (I refuse to even state the blatant issue here). I was prepared to buy several perfumes/colognes and had questions about a recommended flat iron, but I'll just buy online or drive up to Pentagon City. Never EVER support bad service from anywhere. Unacceptable! read more

The worst customer service ever! My friend and I went here on Saturday for help with our make up before attending a black tie event that night. All we wanted was to receive a FREE service that Sephora offers to all beauty insiders, and instead received rude service from two of the sales associates on the floor. Sorry if we inconvenienced you ladies as you both were standing there talking to each other instead of helping customers which is what you get paid to do. I'm a VIB and I won't be coming to this location again. Try Sephora inside JC Penney...MUCH better customer service! read more

Wow. I'm in shock about the terrible customer service I encountered today. Will not be returning to this location again. Very rude employee at checkout, made me question my purchase as I was swiping my card. Very sad about this as this is the closest location to home, but I guess I'll be visiting Sephora at jcpenney from now on read more

I visited today and you can tell the store is not the same. All the girls who were the best of the best are now gone. I would love to know where they went because they know their customers well and what customer service is. Hardly anyone to help anymore. The store is getting out of control and messy. Such a shame. It seems like they have lost their best artists. read more

Stood in line for 10 minutes as 3 staff helped one lady at the register. They Wouldn't even open up another drawer. Don't waste your time here just buy online read more

I love Sephora and all but the costumer service is just horrid at this one ... I went on a Friday early afternoon and obviously it's not that busy so you'd think there's a lot of people out on the floor to help me or at least ring me up right?! Wrong it honestly took like 7 mins for the girls who were painting their nails to notice me and my friend waiting patiently to get rung up, if it was busy I'd get it, but come on its dead and you could at least acknowledge me or whatever. read more