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Oak Brook, IL

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SEPHORA

3.2 (121 reviews)
Closed • 10:00 am - 8:00 pm
Updated 1 week ago

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Lohgan Z.

Ashley did an amazing job on my full face of makeup. She was super kind and has an amazing personality. The precleanse portion felt like a full facial! She massaged my face and it was so relaxing. I wish the chairs headrests were higher and offered more support but over all it was a great experience. Will absolutely be going back the next time I'm in town for an event.

Nars sampling
Carl F.

Beware of those testers, yo. The displays here are set up differently than other Sephoras and because of that I definitely ruined my "fancy" winter jacket. There's very little space between where the sample products live and where the products for purchase are, so when you reach in to grab your new product, it's very difficult to maneuver your way to said purchase-able product without your sleeve dragging through the cream bronzers and such, as I experienced. On my past several experiences there's been no lack of effort from this location's staff. They do a great job of spacing out employees so that no matter what area of the store you're in, there's someone there to help and they're usually light on their feet in offering.

Beautiful beach waves by Kim!

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10 years ago

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Review Highlights - SEPHORA

“She was tremendously personable, informed, and helpful.”

Mentioned in 4 reviews

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L'Occitane en Provence

L'Occitane en Provence

2.6(21 reviews)
0.1 mi
•$$$

OK, quite awhile ago I discovered a "salon" shampoo that worked really well for me. About a year…read moreafter I started using it, it was discontinued. After some searching, I discovered that L'Occitane had a great shampoo that worked just about as well. I used that for a couple of years and they discontinued that. I tried a similar one to it and used it - but, guess what - that one was discontinued too, apparently. I had learned that at the outlet store in Rosemont. So I went without for awhile then stopped by the Oak Brook shop a couple of weeks back. I spoke with Denise there and explained my situation. She pointed me to an alternative, which I wasn't necessarily impressed with based on look and fragrance alone. Denise knew that a 1.1 oz version of the product was included in a three piece sampler kit priced at $17.50, so she comped the kit for me so I could try the shampoo for more than the one or two times that a normal sample would allow. I've actually been able to use it for almost two weeks and I am seeing a difference in my hair again versus over the counter grocery store shampoo. I plan to return to the Oak Brook store and get a full bottle in the coming week. Great customer service, Denise - thanks.

Their men's line is legit--clean, simple, and smells amazing without being too strong. The staff…read morewas super helpful in guiding me through a few options, and I ended up picking up the Cade Shaving Cream.Nice spot cool mall

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L'Occitane en Provence
L'Occitane en Provence
L'Occitane en Provence

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Sephora

Sephora

2.4(11 reviews)
2.8 mi
•$$

This location is kinda dumpy. If you can go to one of the Woodfield or Oak Brook locations instead,…read moredo that. I wanted to build my own Anastasia eyeshadow palette, but sadly like half of the display slots were empty, and the shadows they did have on display were gouged up and/or just empty pans (dude, switch those out). This was the case with a good portion of the displays throughout the store. How's a girl supposed to swatch if everything is missing?! They also don't carry a lot of the brands that other locations have, and I wasn't thrilled with the customer service. Essentially, the woman at the counter made it clear that she didn't believe me about not having collected my free birthday gift yet. Listen - I'm fine with not getting the gift, but I spend so much money at Sephora (VIB Rouge), and you can see on my account that I have like 3000 unused Beauty Insider points. I'm not a freeloader. I asked her what the gift was because I thought for a second that maybe I really did collect it and just forgot, and all she said was "Kat Von D", so I had to ask her to elaborate. I could tell she just thought I was lying because she got really short with me after that, so I just left it alone and paid. It was bizarre and I felt like she thought I was some kind of scammer, trying to steal something that was free to begin with. Whatevs. Maybe I'll get my birthday gift next year after spending another $2000 at the store.

I have to admit, at first I balked at the concept of a Sephora being squeezed into a department…read morestore. I was used to a blinding display/array of a gazillion products that I never knew I needed, a bunch of sales associates either stalking me endlessly or ignoring me completely, and sucking up vast amounts of time trying to decide which of the gazillion products were actually best for my needs. Or even worse, if you see my Sephora Old Orchard review, sales associates giving me horrible advice. Then came Samantha, the best Sephora associate there probably is on the entire planet - and quite possibly the prettiest. She alone is responsible for this 5 star review. You see, I have needs. A lot of them. Function, budget, and pretty things. While I am a sucker for the last thing, the previous two keep my spending in line these days. I no longer have the frivolity of wasting money on products that don't suit my needs and cost me too much to find out that they don't suit my needs. I walked into this Sephora and immediately was struck by how well organized it was, and condensed in a space much smaller than a regular Sephora store. While that might mean that they don't carry everything a regular store does, I believe that actually worked to my advantage in not overwhelming me with sights, scents, and sales associates. I told Samantha what my needs were and she addressed them all with amazing precision. She was able to suggest everything from cleansers to treatments to fragrances to makeup - all based on my needs - and I gotta tell you, she nailed everything perfectly. I am in love with my current skin-care regimin - that is actually yielding results, and all of my pretty things since acquired at her suggestions. If not for Samantha, I would not have reached VIB status with Sephora this year -when you spend $350 in one year. So, thank you for that! With this location being closest to where I live anyway, I don't see the need for visiting another.

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Sephora
Sephora
Sephora

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SEPHORA - cosmetics - Updated November 2026

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