It's impossible to find an associate when you need help with locating an item or have a question. Employees lack the knowledge of their product, I've never gotten anything but a very vague answer to any questions about their skincare items. read more

Kelly is my favorite person in the store. She's the most knowledgeable when it comes to skincare. I trust her wholeheartedly! She's given me such great advice for over a year now. Everything she recommends works for me. I love the selection of makeup at this store. I just wish they carried more brands: Guerlain (they took it away for some reason?!), Armani, Burberry, etc. read more

I honestly cannot stand this location. The employees are so rude and never try to help you. I asked for a sample and while she was getting it ready, she asked someone if they needed help and walked away from me! They are always rude and never helpful. If they think a customer is coming up to them, they avert their eyes and walk away. Honestly, you're much better off just shopping on the app. read more

I'm sticking to my one star review for the time being. Just went in to return something I bought at the Pentagon sephora and the line was about 30 people long. So again I walked in and right back out. They need more employees, they need more cash registers, or thy need more of those things where they an use an iPhone as a cash register, or something. It's twice now they've lost my business. And I LOVE makeup!! I'm a a sephora VIB member so just let's say it takes a lot to lose my business. If Sephora HQ is listening, the employees here are obviously overworked and underpaid. read more

Every time I come here and ask for help- either the workers completely leave me at the beauty station or say "ok i'll go and find some things to try on you" and never come back. This is the 4th time in a row that this has happened and it's really annoying. I mean yeah go here to buy stuff but dont expect to be helped read more

Who doesn't like Sephora anyway? I can literally hang out here all day! The staff is super friendly, and they make you feel very comfortable trying different things and asking questions. They have a very lenient return policy. I had bought a compact powder once which I used couple days...and decided I didn't like it. I took it back, and they gladly refunded my money. With so many selections and staying top of trend and great service, Sephora will always be my favorite place! i think this location is the best one around my neighborhood.... read more

I had a custom makeover session with makeup artist Lucy. She was awesome and left me more beautiful ! read more

SEPHORA - Love their custom makeover session! - Cosmetics & Beauty Supply Near Me - Lean, Virginia

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Sephora itself is great, but my recent visit to this particular location sucked. It was a weekday evening, so not busy at all and plenty of sales associates standing around talking. The store is pretty big, so I browsed casually and looked for a certain product that I wanted to sample. No one bothered to greet me or ask if I needed help. I found the product on my own and asked the SA for a sample. She put some in a container and handed it to me and continued to have a convo with her friend. She literally didn't even look at me while handing me the sample. No "here you go, have a nice day" or nothing. I just grabbed my sample and walked out. So rude. I don't come to this mall often, thankfully. read more

I could write an essay on why you shouldn't get your makeup done here, but I'll just put up pictures instead. After seeing the way that she didn't blend my eyeshadow and filled in my eyebrow thinner than what they are naturally, I made the decision to stop the makeover without having any face makeup done. read more

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Disappointed!! As a VIB rouge member, I was not pleased.. I waited 20mins for someone to help me get a sample of a foundation.. 20 MINUTES. Sephora workers just walk around and act like they are busy so they can't help others. I will not go to this one read more

Phuong is rude and cold. Clearly no customer service experience and basically inconvenienced my wife who is pregnant by asking her to come in to prove she had possession of her card. You sell makeup. You're not a bank. Phuong, act like a professional and don't act like Donald Trump read more

I has wonderful service here, Comilei --- she so nice. So, just get a VIB card, 100/500 point, it's really great :) read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Lean, Virginia

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Bad customer service, this place is good for people who either know what they exactly want or prefer to shop by themselves. Stock is usually okay, place is overcrowded and employees are rude and judgmental. read more

I have been rejected by four "beauty specialists" when i needed help finding the right shade of a foundation. I understand they are very busy on a Saturday afternoon, but arguing in front of the customer saying either I don't know or have no time and clearly showing they dont want to help is Unecceptable. I left without the purchase read more

The associates who work here were so rude when I went in. I was looking for foundation and acne treatments, both of which no one gave me a clear guidance on. I tried asking an associate for a foundation and she told me I need to ask someone in the foundation area, where no one was, and she walked away. When picking an acne clearing solution from the shelves, I was struggling to get it from the back of the shelf and an associate was standing right in front of me, clearly seeing that I am having trouble reaching out for it, but not only she didn't try to help, she gave me looks as if I am messing up something on that shelf. I know for a fact I am never going in that particular store again. read more

This sephora is larger than some of the other locations in the DC metro area so they stock more products which is great. Also it is clean unlike many mall stores. However, I've consistently noticed the associates here are are unhelpful and unknowledgeable. Asking for assistance is usually met with a sigh and then and explanation of why they can't help you. read more

If I could give a 0 star I would. I went in today so simply do a return from an online order. There were two women at the register. The one that wasn't ringing me up was an older Hispanic woman who accused me of stealing part of what I was trying to return claiming my tweezers I wanted to return came in a 3 pack. She then went around and stood behind me showing her other associate the three pack and I immediately was so insulted. I had the damn receipt right in the associates hands, why the hell would I return something I was trying to steal. I was angrily looking for my emailed my receipt and when the bitch realized she was wrong she jokingly apologized. By the way, I'm an African American woman and was pretty well dressed at the store too. Very insulted and will NEVER COME BACK TO THIS LOCATION AGAIN. The cashier that actually rang me out was okay and gave me a free gift but it was very insulting and off putting to be accused of stealing. I've worked in retail 10 years in management and would've fired anyone who spoke to a customer that way to me. PLEASE RETAIN THESE PEOPLE. read more

This placed sucked! I don't care if you are busy.. Or lack of if a SA pages someone to meet me at the Nars display and not one bitch shows up, but I look over to see 3 fat heffas talking amongst themselves, clearly witnessing me stare at them.. I had plans to spend money but fuck em.. I will go to the Sephora in Jcpenny's read more

This review is way overdue , I went last year to browse around some how I ended up with a shopping bad thanks to the wonderful customer service given by the staff, mind you it was early Monday when there was not many people at the store . They were attentive and courteous. They showed me good tricks and ended buying a lot stuff . I will be back again. read more

The workers act like they're being inconvenienced if you ask for assistance.

I really hate this location. Employees are extremely rude and they really don't make an effort to provide a good customer service. I was just there looking for some foundation and an employee reached out and put her arm in front of me. I told her she was blocking me and her excuse was "I didn't see you". I am not coming back to this place. read more

Usually I can't stand malls but this location had really great staff. And one of the artists, Ida, was really great in helping a friend I brought with me (she needed a full set of makeup). Would go back! read more

I am a . Beauty insider member , and I stop by to grab cologne fairly often . Aman , always steps in and does a very professional job with helping me pick out different fragrances. He is very knowledgeable on the different products . Good job read more

WILL NEVER SHOP THIS LOCATION EVER AGAIN! Received an email for 20% off with my Rouge status so went to get my Chanel perfume and a Dyson blow dryer. With my Rouge card in hand and my email go up to make this $500 purchase and am turned away saying I am not a Rouge member! The gentlemen helping me was kind and was as shocked as I was when I showed all of my proof of "Rouge" membership however, the two sales women at the register beside him were snarky and extremely rude. The lady manager came over saw all of my proof to get my 20% off and was just like sorry nothing I can do! AWFUL customer service all around in this location. You lost a customer Sephora I'll go to Ulta instead! Next time try being more customer eccentric. read more

Generally speaking, the employees are stuck up with make-up caked on and they act like they are better than everyone. There are 1 or 2 that don't fit that description, but I really don't look for help or suggestions when I am there so I could really care less about the employees. They have a great selection of merchandise and I can easily go from section to section with a smile on my face and enjoy all the fun things they have in there and lose track of time. It's a huge and attractive store and it's fun to be in. read more

I made an appointment for a custom makeover and got there 5 minutes early. My makeup artist was Ida and she was over 30 minutes late. So they had someone else work on conditioning my face until Ida came - and the person doing the conditioning was very good. While Ida did an okay job on the concealer, her eye lining skills were lacking. And I had specifically wanted good eye makeup. I kept asking her to make the eyeliner thinner and after "wiping" it twice, it was still very thick for what I wanted. What I was most unhappy about is that she wouldn't let me make a $50 gift card purchase to pay for the service - something that was clearly stated on their website when I made the appointment. Instead, she said I could only purchase $50 worth of products. If this is the case, Sephora should not deceive customers and state something different on their site. read more

I will never understand the phenomenon that when I am in there and don't need assistance I am bombarded and when I actually DO need help, I have to ask 3 different people the same question before I can get an actual answer. I was really turned off by some of the displays - the sephora lipstick samples were non-existent and there was just a few of the new products out. Restock much? However the associate who I had to lasso didn't seem to care at all even though I needed help with lip products! She also wouldn't give me samples of the products I was interested in which didn't make sense to me. But whatever - the experience was ruined for me when I had to chase people down therefore putting me in a bitchy mood and them in turn treating me like one. read more

I love that this location has a lot of the high-end products like Guerlain, MUFE, Hourglass, etc. that some other Sephora stores don't stock. Always good to try these out before shelling out $$$. I found the employees here a bit less knowledgeable about the products as compared to the GTown location. read more

I took my sister here to get a make over for her birthday. Her make up artist was name Octavia. She was funny, outgoing and made sure all my sister's make up needs were met. Octavia did a very beautiful job with my sister's smoky eye look. She even gave good (and honest) advice on what products would work best on my sister's skin type. Octavia was very genuine and it didn't seem like she was rushing us or trying to push us to buy random products my sister wouldn't use. The only downside was the start of the makeover was a bit slow because we couldn't find a make up artist and every client tend to bother Octavia as she was doing my sister's make up. So that caused a bit of a delay and interruptions. However, she was nice about it and apologized or would direct the client to another employee. The whole makeover cost approximately $50 depending on what products you decide to buy. read more

I love coming here for cosmetics and hair products. There's no sales person hounding you yet you still get great service.

Came in looking for actually a ton of stuff, I wasn't greeted, Of the girls stared at me as if I did not belong in the store because I was not wearing make up as a rogue member I was incredibly disappointed I asked for a scan I Q foundation match and it took almost 20 minutes for someone to even notice me after someone noticed me I was matched incorrectly to the point where it was the complete opposite of my skin town and no one gave me the time a day and I ended up walking out empty-handed I will not go back to this location incredibly disappointed due to the fact that I am a loyal member read more

I cannot get any of the sales associates to take me seriously in this store. No one ever asks me if I'm finding everything okay or if I need help. No one even offers me a basket, even if someone is walking around handing out baskets to other people. Whenever I describe an issue I'm having, the person I've flagged down just takes me over and gives me the spiel about the latest thing she's been ordered to sell. (FYI, "It's my favorite thing" is really unconvincing after the fifth person's said it). Do I not wear enough makeup? Do I not dress the right way or do my hair the right way? When I get to the cashier, that person's always surprised that I'm VIB Rouge and that I have so many points. I can't stand this store. read more

It's an extremely busy crowded store since it is in one of the busiest malls in the DMV area so I do not go in with any expectations of being catered to like a princess when I walk in there. Most of the associates here are polite and helpful if you can manage to grab hold of one. On a side-note unlike some of the reviewers who are complaining about the allegedly rude salespeople, I could care less if by chance some clerk does happen to have a stick up their delicate bottom. I don't have a fragile ego that gets hurt each time some sales clerk doesn't like me, I know how to locate another salesperson in the store whom I vibe with! C'est la vie! You can't please everyone in life so don't worry be happy folks! Their makeup artists know how to work magic on the women who come there for makeovers. It is irritating to run around store searching for the specific makeup applicators that I particularly need when I am trying on makeup samples and it is even more annoying that they don't have makeup removers that can deal with stubborn lip stains especially when I am trying out some of the lip glosses and stains. I have started coming prepared with my own makeup remover and cotton like a professional shopper! I enjoy racking up points each purchase I make but the selection of items to use my collected points on is rarely appealing to me. It's always fun to receive a free birthday gift as a registered beauty insider. Love their return policy which makes it easier for me to try out new products without fear of getting stuck with the pricey items if they don't turn out as great as I think they will. Been a Sephora Beauty Insider for years now and I will never purchase makeup again from department stores again. read more

Customer service is poor. They seem to purposely avoid eye contact so they don't have to help you. Walked in without being greeted in any way. I finally asked for help and was told that she was busy, but seemed to be helping no one. Didn't enjoy my experience at all. read more

This store has a great selection of items but the manager is incredibly rude to customers. There are better locations to shop at where staff are friendly and informative. read more

This sephora has the poorest customer service there. When I asked to speak to a manager the person claims that she was the manager when she is not.. let me start (1) when my sister was there ask for help on a foundation color the sales person just left us there waiting and never came back. (2) when my sister went to return an item there they said the item was return already..what happen did the cashier pocket the money??? Cuz the item was still in our hand with a receipt..how can that happen ??? (3) after I made a purchased of $260.00 as I was walking out the door the bag ripped and I walked back towards the register trying to get another bag as I approached the cashier there was a sales person standing there rudely said "go get in line the line is there" but she saw me with the ripped sephora bag... she could of said how can I help you ??? That was the better way to approach me.. but why yell?? Rude Why is people not train??? Rude and manager does not come talk to us ... I always make purchases from them but they are so rude but I just like to shop with my sisters in tysons??? Can i get some help here.. read more

This location always impresses me. The staff is very helpful, they actually give me useful advice and listen to what I say. I DO NOT LIKE HEAVY MAKEUP, but for some reason no one listens...Most recently, I had an amazing sephora artist help me match my skin perfectly, pick a variety of foundations ranging from light coverage to medium/heavy...explaining in detail the pros and cons of each one. Also, introducing me to NARS and explaining to me what all the hype was about. I'm so happy she did though because I AM OBSESSED - NARS is such an amazing product line and I will continue to purchase their blushes. read more

S/O to Denise cause out of all the times I've been to Sephora no one has ever presented a product like she did. My boyfriend and I went in looking to update our skincare routine and crossed paths with Denise. She is extremely knowledgeable and completely blew our minds after testing Perricones H2 Elemental Energy Firming Foam Face Mask on both our hands. She explained the science behind the results and even told us her personal testimony with the brand. Beforehand, I told her my skin type and what I was currently using (Sunday Riley). I explained that it has changed my skin significantly but I felt like my skin had plateaued. She explained why and introduced products that she felt would get me out of that plateau stage. She sold me on the mask and personally I feel like other employees could learn things from her. She deserves every bit of recognition and success in her role. read more

I love sephora and the sales reps are helpful, but I can't give it 5 stars due to the lack of knowledge of products from many of the artists/and reps. read more

I went there Friday after work to purchase perfume -- I heard they had all the new brands and they did! The have this product search tool on the monitor near the products and it helps while shopping. The people working there were nice and helpful. I'll be back to purchase other items. read more