Went into the store today with sweat pants on and I could tell the worker kept checking me if I was stealing because I was buying an expensive item. I know they probably deal with theft a lot so I understand but i think they might need to check their suspicion tactics as this doesn't make someone feel good and Just made me feel judged overall for no good reason. read more

I'm being real when I say the customer service I experienced was incredibly poor, I and many others that have come in left without being helped or abandoned half way . they aren't the nicest and have quite the attitude I would love if they hired people who actually love their job. read more

Love LOVE love Sephora! Where else can you shop so many department store brands under one umbrella and earn rewards? If you know exactly what you are looking for, their website is another great options with free samples and deals for shopping online. One of my favourite brands at Sephora is Fresh. They make the BEST lip treatments and glosses (in stick form) on the frequent planet! LOVE love LOVE their stuff. I recently attended the store during a Fresh promotion and got to ask questions of a rep sent from Fresh and picked up a few of their face care line items to try and have been pleased thus far. While this location is smaller than the WEM one and doesn't have the same number of lines, they aren't nearly as busy and parking usually isn't a bother here. And don't forget to sign up for the Beauty Insider Rewerds program; you earn points with every purchase towards freebies and you get a free gift on your birthday every year! See you soon, Sephora! read more

SEPHORA - Best lip gloss and treatments on the planet! - Cosmetics & Beauty Supply Near Me - Edmonton, Alberta

I stopped in last week with my little kids and decided to make an appointment for a full makeup application before a date night. My kids were running around a little and the staff were incredibly patient with them and even offered to let my 3 year old try on some lipstick. During my makeover, the colorist was really patient with me and listened to my concerns and was supportive of my product choices. I think they really push the Make Up Forever line of products but if you want to try something else they are totally good to use whatever. My girl walked me through everything going over techniques and showed me how to draw a perfect winged eye liner. This has never been done on my eyes ever and I've had my makeup applied by professionals dozens of times for various special events. I think she botched my lash application since one was coming off at home and I think one is a little clumpy looking. Swphora recently pulled their whole range of falsies because they didn't meet some health regulation and asked me to bring my own in if I wanted them applied. I am not sure if the deficiency arose due the different lashes or technique. You need to spend a minimum of $50 to get a free makeup application but I was in the market for new product anyway so this was a nice freebie. read more

I love a good Sephora and it pains me to say this one is just alright. It has the usual gamut of makeup, body/hair/nail products, and tools. As far as I can remember the store has always been well stocked. One of my qualms with Sephora is that they've gotten rid of the clearance section in their stores. Which is super irritating because I'm a die hard bargain browser and it defeats getting a good deal if the only place you can get it is online and then you have to pay shipping which negates any real money saving. Another qualm I have is that I had a girl putting makeup on for me today and it just looked... Not very appealing at all when I left. I felt too awkward to go and remove it while I was still in the store where she could see me so I was stuck walking around the mall for the rest of the day with awful, flaking eyeliner and smudgy, creased concealer. I'd say if you want to test a product out, you should probably do it yourself instead of getting an associate to do it. read more

I am a huge beauty junkie. I mean, I own full closets of product, most of which do the same thing. I know it sounds crazy. I know it doesn't make sense. I am just constantly on the search for the perfect lipgloss, the best skincare fix, the nicest shade of foundation. I'm an avid visitor of each Sephora in Edmonton. It's safe to say that I hit a Sephora at least once every two weeks, and the Kingsway location is likely the one that I frequent the most. Mainly because it's closest to my house, also because (I believe) it's the best one in the city. Now, this particular location is fairly small. It doesn't have ALL the brands that the WEM location has (ie: Bobbi Brown), but it's never brutally busy and it's typically quite clean and well kept, which are big pluses in my book. I've found that sometimes they are out of what I need, which is disappointing but typical in almost all the locations, but it's quite easy to check stock online on the website before I go, so I've started to do that. The reason I think this Sephora is the best is because the customer service is definitely a huge improvement over both the Southgate and the WEM location (possibly combined). I've found that my presence never goes ignored, I am always offered lots of help and assistance, the associates seem to have lots of product knowledge under their belts and you never walk in and see the staff members chatting amongst themselves instead of doing their jobs. I've found that in the other two locations, these are always prevalent issues. The employees are comfortable with me endlessly browsing and playing with new products, and if they don't know the answer to my questions, they're quick to ask another employee or pull a binder of product knowledge out to read up on it. If you're looking to beautify, treat yourself or feed a beauty addiction, the Kingsway location is definitely heads above the rest. read more

I LOVE Sephora - I love their exchange/return policy, I love their brands, I love their samples. I do NOT love this location. It's small (and often doesn't have what I'm looking for), it's crowded (not only does it have less product, but everything it does have is CRAMMED together and you have to squeeze through people) and never have I once been asked if I need a hand by an associate. Not once. read more

I love shopping at sephora and looking at all the different products as I've recently gotten into make up. First of all, I wasn't wearing any makeup today and I feel like if I had been, maybe I'd be treated better. The disappoint for me is this particular location. Every time I go, I've never once been asked if I need help or has anyone ever come up to me. Than today I go there, I finally ask someone myself and I explained to her what happens with my skin when I use a particular product and she goes "oh really?" In a way like really that's weird. Like she didn't believe me. She than brought me to a different product she recommended and pretty well walked away. An explanation or maybe shown how to use the product would have been nice! read more

Customer service is not their forte. I love Sephora for their products. I am a makeup junkie and this is my heaven. I usually research online before I go, so I know what I want. This time though I wanted to pick up some Tarte foundation on a whim. Not one sales associate greeted me when I clearly looked confused. At one point there was an associate in my section, but she was only "cleaning" And no word of a lie, 2 other sales associates joined her and started chatting. Completely unprofessional. I will continue to shop at Sephora because I love their products but I will make sure to be prepared as I know no one will assist me. They really need to hire mature girls who understand how retail/customer service works. Tsk tsk! read more

I love Sephora, but my visit to the Kingsway Garden Mall location was horrible. I went into the store wanting to purchase a foundation and an eyeshadow palette, I waited 15 minutes to be acknowledged when that didn't happen, I went up to one of the consultants to ask if she could help me. She told me she wasn't able to but would find an available consultant... the funny thing is that she was free, and was not assisting a client. I waited at the station where they do make up applications for 15 minutes, and yet no one came to me to ask if I had been helped. I actually had one of the consultants walk passed me as I was about to ask him for help. The staff lacks in customer service, clearly they need to hire appropriate staff. This was by far the worst experience I have ever had at a sephora location. I left without purchasing a single product. Definitely will be going to another location next time. read more

So I went to this store yesterday and I am pretty disappointed.. I recently got into makeup and have spent over $300 starting up my collection. I went to look at some items I was thinking about purchasing after seeing them online. I wanted to check the shades to make sure I liked it. I made my way halfway around the store before being approached by a staff member. I was asked if I was okay and I said yes. Then they quickly left. The associate then went to the next row and asked how the other customers there were doing. They had the same answer as I did, but the associate offered them samples, asked if they wanted to try a product, and doted over how they loved the color the were wearing. At the time I was wearing minimal makeup and I was pretty tired. I feel as if they didn't take me seriously as a customer and maybe if I was wearing more makeup like the other customers in the store at the time I would have got some actual attention. When I finally did have a question about the availability of a color there were no staff around to help. I stood and waited for a bit before leaving the store. If I was treated the same as the other customers and offered samples and color help as well, despite them also saying they were okay, I would be much happier with my experience there. I love samples. Who doesn't love samples? A sample I received online for Stila eyeliner was how I found the product and now I always keep it stocked. And it is a pricey product. They could have had a loyal customer if they weren't doting on the girls who actually looked like they belonged in the store. read more

I frequently shop at Sephora online and in store. However this location always seems to be lacking stock of products. The associates are knowledgeable and willing to help, as long as you have the patience to find and wait for one. The store is often crowded on weekends. Go early in the morning on a weekday if you want a personalized shopping experience. read more

My review and experience is mostly with the wonderful staff at this location. I had just recently bought fake eyelashes from Sephora, along with some lipsticks. Now that was my first major makeup purchase, considering that I am already into my twenties. I had called in earlier in the day because I wanted to exchange one of the lipsticks I bought because after purchasing I had realized they were the same shade. I also wanted someone to show me how to apply the fake lashes, I really had no expectations. When I arrived, I approached an employee for help with a new lipstick shade and eyelash application. She quickly directed me to the best Sephora employee I have ever had the pleasure to meet. He was nice and kind to someone so inexperienced in the art of makeup like me. He sat me down and asked me for a description of what I wanted the lipstick for. I told him that the other shade I bought was an evening shade and that I would like an everyday shade that I could wear to work while still having a little pop of colour. So he quickly had someone bring a NEW tester, untouched for me to try on. That was pretty awesome all by itself. He quickly showed me how to apply the lipstick and introduced me to the lip liner. Patiently he instructed me in how to use it and the purpose of using a liner. Very educational. He even went the extra mile and added some foundation around my lips to make the colour pop a little more. With the selection on a lipstick done we moved onto eyelashes. He quickly trimmed the lashes as according to the size of my eyes and told me step by step what he was doing. He even did my eye makeup as part of the whole look. As he worked with the lashes, the other employees came to admire his technique, and I could tell that he was not only wonderfully talented in makeup and all of its uses, but that he was so passionate about his work. At the end of it all, I enjoyed myself completely. I left feeling gorgeous and confident but sadly with no where to go to show off my new look. I only regretted not getting the guys name for future inquiries. read more

Some of the associates at this store are lovely and try their very best to help find just what I'm looking for. Others push their choice of products and don't cater to my needs. Today when I went to Sephora the girl helping me in skincare kept telling me about her favorite product lines, but wasn't helpful in finding a product that would work for me. She talked forever about how soft an origins moisturizer made her skin, but admitted she did not have dry, acne-prone skin like myself. But still, she kept on pushing a product that I didn't need. I would never go back to Sephora for skin care advice. read more

I love Sephora! If I had tons of cash I would be here all the time, the staff is wonderful and so helpful when I have questions. This location is my least favourite due to the size, and because it's a smaller store they don't carry all the usual brands which is a huge bummer for north siders who would have to travel farther for what we need. read more

This is my least favourite store to go to. I love the products but every time the service is a huge dissappointment.

Love this sephora, the staff are friendly and very helpful. Got some great lip stains from here and eyeliners as well. The space is wide and open and never feels crowded. I also enjoy the beauty insider program, it's probably one of the best, points add up pretty quickly and there always something that's fun to try out. read more

I love Sephora and all it has to offer but I feel like the Kingsway location has let me down. I went in one day to find a nice shade of lipstick for winter (I don't have any lipstick and would like expand my makeup horizons). So I'm looking around at all the different lipstick and trying to see what works with my skin tone. About 15mins pass and no one has offered to help me, even though the store wasn't busy and I was clearly confused. So I go up to someone and they said that they will grab someone else to help me because they are busy. They never came back with anyone so I go up to a different employee and she helped me pick out a shade and brand. When I was trying them on she seemed very impatient and pushy to make the sale. I kind of caved into the sales pressure and bought one just so she would stop bothering me. Thank god I did end up liking the lipstick. Overall it was just a bad experience and their staff seem uninterested and not very helpful. read more

NOT IMPRESSED! This morning my mother and I went to Sephora to pick up some refill products as well as to pick up some new products. When I had found what I wanted I did want a 2nd opinion from one of the girls as I was a bit unsure of the product, walking around checking for someone to give me a hand, it was almost as if there were no employees in the store. While I was waiting for someone my mom found some Laura Mercier foundation, she wanted to get her skin matched and take home a sample to see how it would react prior to committing to a full purchase. We were both out of luck and wandering around the store looking for someone to help us. Worse came to worse and we had to ask the cashier to help us! She wasn't able to really confirm my questions nor give my mother a skin match to a foundation. She did give my mom a sample - a sample small enough to barely cover my thumb nail! typically their foundation samples are enough to put on your full face. Guess after Christmas they could care less about helping someone out with a purchase. This is a shame because it isn't the first time I've had poor customer service from the so called "beauty experts" at Sephora. Perhaps the company should invest their time into hiring girls who are mature enough to handle this kind of job. read more

I hate to have to update my review with a lower rating, but after my most recent visit, I am pretty disappointed. As a VIB Rough member, I can get little 15min makeovers in the store. I was in a bit of a hurry but figured I had a little time to go get my new skin colour ID (seeing how summer is over and I'm already paling). I didn't show my card or anything and I had the worse service ever. She sat me down in the chair and talked to me like I knew nothing about makeup. I felt it was condescending and when she left to get the samples for the colours that match my skin, it took her so long to come back I was approached by other associates asking if I had been helped at all! It's been a couple of months since I had been in this particular sephora and I can clearly see that they had a turnover of staff for the worse. Either that or everyone that was in that day was rude. I know it probably won't matter but I'll be trying to go to west Edmonton mall or southgate from now on, even if it means driving quite a bit out of my way to do so. read more

LOVE Sephora, however the staff at this location are rude and abrasive. Will not return to this location.

The star rating hasn't changed, but I need to applaud the staff her for their amazing customer service. This is now my favourite Sephora store in the city. It's not usually as busy as the other two locations, and the staff are great. My mum bought a T3 blow dryer here November 2012, and a few weeks ago it refused to get hot. She's meticulous about cleaning it, and never wraps the cord around the blow dryer. It came with a two year warranty, and luckily she still had the receipt, so we decided to take it back today and see what they would do. Without hesitation, because the receipt was present, they gave her a brand new blow dryer! She was so impressed, as was I. I've had to do returns before, but it's usually in a few weeks, not months. I also had great service from both the floor associates and cash associates today. They were rather busy, but that didn't take away from the level of service. read more

I'm really by no means a beauty junkie - I like makeup but choose to purchase only cruelty free brands. I'm a fan of Sephora because they stock a few - Tarte (my personal favourite), Josie Maran, Cover FX, Urban Decay (although they are now owned by L'Oreal who are not cruelty free). I visit this location the most often, but I find the other stores in West Ed and Southgate are equal in product and customer service. Some reviewers have noted differences, but I haven't experienced anything to complain about. I'm usually always approached by a sales person, or multiple sales people if I'm there long enough, and asked if I need help or have questions. Generally I don't, as I always know what I'm looking for regarding the specific brands I buy. But the sales staff have always been friendly and helpful and are usually helping other customers, as far I've seen. They will also give you free samples of any product, if you ask. I've also made multiple purchases online and always have received my items in the mail quickly, no issues. I appreciate that Sephora offers so many different types of products and brands that you can't find easily in other stores. read more