Sephora recently moved to this new location in Cherry Creek Shopping Center and it feels slightly bigger and somewhat more open. Selection is still very wide with everything you could want from lipstick, hair oil, fragrances, Korean skincare, etc. Your choices here really are never-ending. Hours can easily be spent. Prices seem to be right around what average market price is. Every employee I've encountered here has been nice and helpful. read more

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The staff was very attentive and knowledgeable, able to help me, and very dog-friendly! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Denver, Colorado

Courtney the store manager deserves an apology from me and some appreciation from Sephora. My situation has been a nightmare and I was extremely frustrated but have to give her credit of dealing with a problem and contacting me back after it got heated. I do appreciate you being the one that took on the battle and I apologize if I made a mistake. I did not see it that way and it is hard too at this point I was treated really poorly for months and tremendously affected. But Courtney you're a valued person and professional. I appreciate you and apologize for the communications. read more

Shout out to Tanner! He was super attentive and helpful. He gave me recommendations while I waited outside the business for my turn to enter the store. I walked out with primer, contouring makeup, shimmer, and brushes. He explained how to apply the product and ensured that I understood the appropriate brushes that corresponded with each makeup product. My one meh impression is based on company policy. That is regarding the company's creepy allegiance to government scare tactics, specifically making customers wait as outside prior to entering the building. Enough catering to government mind control. For corporate management who make such decisions, have some balls. Recognize that this isn't about our safety. Outside of that, the venue is easy to navigate and the lighting is flattering. Ask for Tanner. read more

SEPHORA - Ask for Tanner! Very helpful. - Cosmetics & Beauty Supply Near Me - Denver, Colorado

Sephora is fantastic, this place is one of my favorite stores at the Cherry Creek mall! They have a wide selection of makeup, perfume and cologne, across a variety of brands. I recently came here with a friend to pick out a Christmas gift for his girlfriend and the experience was excellent. In the perfume section of the store they had a lady dedicated to spraying the perfumes and letting you smell each one. I thought this was great especially with all of the COVID precautions businesses have to take these days. My experience here was 5 star, I'll definitely be back again soon!! read more

SEPHORA - Perfume - Cosmetics & Beauty Supply Near Me - Denver, Colorado

The store is your typical, under-stocked Sephora. Due to the logistics problems, I can understand why this is happening but was very excited to find what I was looking for. All the good, right? Well, I go to check out, didn't know there's a charge for a bag, as I'm not local/not from Colorado! I question why the charge, and the rudest cashier says, this is the case everywhere in Denver. I explain, "oh I'm not from here" and she mutters quite loudly "so rude" - I can guarantee I'm not the first to question this charge. But ok! I turn around to ask why she says that and she rolls her eyes. I ask for a manager - the manager apologized. I return my items - if you aren't able to just be a tiny bit kind and respectful towards paying customers, why should I support your store. The Sephora by my house will be a better spot to shop. My disappointment isn't so much how the store is situated but the awfulness of how I was treated. It isn't that hard to show kindness, compassion. I didn't know about the charge - explain it, move along. As for the individual at the store, should do better read more

Let me start by clarifying that a sales woman named Laurie was exceptional at customer service and damage control! She personally deserves "5 stars" and recognition! However, the he/she/them person who I asked for help was inappropriately RUDE and unprofessional. I mistakenly referred to that person as "he" to another clerk. He walked over to me to scold me for referring as "he" and I immediately apologized sincerely and said I meant no disrespect. He walked away. I met eyes with him again and said "Again, I truly apologize." He says to me "you are rude, you should be sorry!" Totally uncalled for. I am very respectful of everyone and have no issues with being transgender but perhaps If this person wants it to be 100% clear he identifies as a woman, fix yourself up and look pulled together if you're selling pricey makeup in a top notch make up store in a very expensive mall! Ironically, i was at the mall before moving from Denver but I will say I would never be shopping in your store again. Believe me, I've spent thousands in this store and this person should not represent who the company is. Give Laurie, the polite and professional clerk a job in management if she's not! I'd love a response because I believe Sephora can do better! read more

This Sephora was where I purchased my first "high end" makeup and has been my "home" Sephora for over 4 years now. A lot of long time employees work here and take pride in their treatment of customers and recommendations for customer needs. I recently moved, but every time I come back in town I always make sure to stop by, say hi, and maybe add some more to my collection. :) read more

This is the only Sephora location in both Denver and Seattle where the staff wasn't rude to me. Everyone I talked to was very sweet and approachable. They were slammed and all the associates were cool as a cucumber. I'm sad that they were out of everything I came for, but multiple employees helped me find suitable dupes. 5 stars because it was an overall good experience, and being out of popular products is nobody's fault. I'm not going to the 16th St location ever again after shopping at the Cherry Creek location today. read more

Came in knowing what I want and was expecting friendly interactions but ended up being the opposite. I am a brown women. I keep to myself most of the time and give a small smile to whoever I come across too. While my time in this store not one employ came to ask me anything. But for the other women who you never guess were white got ask multiple times. Which was very irritating to me for many reasons. As I get my things to check out, the lady in front of me is having a super long conversation with the employ. When they get to me the lady doesn't even look at me, or ask me about points or nothing!! She scans my things and says " Have a nice day " in a very condescending tone. So Sephora get some non discriminating employees thank you and will never be coming here again! read more

Went to pick up my already purchased item at 8:15 Pm after I got off work, drove 20 mins out of my way because it says they closed at 9. When I showed up at the door it was locked it was 8:15 pm so I walk away and tried to call and see other customers walk out so I go to try to get in just to pick up my item and some lady just keeps saying "we're closed". when I tried to explain (through the locked door this whole time) that it said on the Sephora app that I could pick it up before 9 and it's already paid for, all she would say is we're closed like how rude are you terrible customer service honestly could've at least unlocked the door to hear someone out and be a decent human being. Change your online hours it's very misleading and wastes people's time and if you guys closed early just say that don't just be a robot who says "we're closed" repeatedly. read more

Went to Sephora to get my daughter-in-law her favorite face primer (Yeah, who knew there is primer for your face!). The staff was very friendly, professional, helpful and I got in and out quickly. Sign up for their email rewards program and get super discounts and a special discount on your birthday. read more

I love going into this Sephora because I feel like the staff are so welcoming and helpful. I have to give a shout out to Lish because she is always my go to gal when I visit for questions about hair, skin and makeup products that would be best for my skin type. Thanks so much and kudos to Lish! read more

I bought my cousin her birthday gift here as well as my all new Too-Faced Teddy Bear Brush Set here and Peachy Eyeshadow Palette from Too-Faced. I loved the high volume of people here and the fast paced music. It just doesn't seem to bother me at all and Sephora does a pretty damn good job pulling that off. Very easy experiences here, they do a good job at keeping their fellow shoppers at ease and no worries whatsoever. I love that the lines go so quickly. They did run out of the Chocolate Palette and that potentially made me want to run to Ulta, simply because I wanted that particular Palette. I settled for the Peach Palette- I was excited anyways!! read more

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This is one of the stores I always stop in when visiting the Cherry Creek Mall. The rewards program is great and you even get a free mini gift on your birthday. There was a gentleman who worked here that was soooo knowledgeable with skincare recommendations and I am thrilled with the products I bought from here. read more

Just went in over the weekend for the welcome back sale & had a good easy experience. Was promptly greeted at door & explained some stores changes due to Covid. After that was helped by Lori & she helped me pick out the perfect foundation without even trying it on me! She made such a great educated guess & i really hope any time i come shes there to guide me. The cashier was super friendly too & made sure to clean right after every customer. This is my fave Sephora location since the customer service is always on point. read more

Not the greatest Sephora experience as a result I will not be returning to this location. The woman I spoke with was very unapologetic about the fact that they were out of half of the products I went in for, wasn't helpful in finding alternative options, nor did she help me track down items I couldn't find. On top of that, the next day, when I went to use the facial toner I had purchased I noticed it was half empty. Upon further inspection, I realized it was a sample... gross, especially during COVID. read more

To the 6+ employees at Sephora that just watched me wander around the store for 20 minutes without approaching me at all, two words: missed opportunity. I'm a VIB Rouge member who admittedly spends way too much in your store, and am actually interested in changing my routine. But I refuse to ask for your assistance after I stop at multiple displays, try comparing colors on my own arm, and loop back to the same place. It is actually your job to watch for things like that, but maybe you're too busy checking your cuticles or fussing with your eyelashes to notice. I have recently seen service at all Sephoras declining but this took it to a new level of disappointment. Keep in mind that Nordstrom is right down the mall and offers many of the same products. I know I will. read more

Let me start by saying this location, not Sephora, gets 2 stars. I LOVE Sephora, and god knows I spend a lot of money at their Flatirons store and online, but I hate, hate, HATE coming to this location even though it's a 5 minute drive from my condo. Why? The staff. Maybe it's the few times I've been, but they haven't been helpful at all. Usually at Sephora I'm having to politely say I've already been approached, but thanks. At this location I have to flag someone down, and this time the woman seemed put off to help me. I was ready to spend a good amount of $ as well. Maybe she saw the free birthday gift coupon in my hand and thought otherwise. No matter, I'm meeting up with a friend at Flatirons on Saturday, I'll be more than happy to fork over my hard earned money and help their Daily Sales Average instead. read more

Staff has pretty poor product knowledge, took me over 45min to find a moisturizer with sunscreen. While checking out staff was pretty rude and switched registers to check out an employee while I was mid sentence and mid check out with not so much as a, "hey sorry, I have to switch registers." The girl after her was peppy and nice, but the damage was already done... read more

Come here if you know exactly what you want. And be prepared to get stalked the entire time you're in the story. I've resorted to wearing headphones--even if I'm not listening to music--just so I can shop in peace. But that's not the reason for one star. No, I came here for a VIB makeup tutorial before my engagement photos. I asked for a natural, radiant look with a well-defined eye and foundation that would make me look dewy yet flawless. You guys, I looked like a hooker. It was awkward enough walking out of the store and getting weird looks. What's worse, I walked into my house and fiance cracked up--he goes "I hope you didn't pay for that babe, you look like a drag queen". The foundation that the artist "carefully" selected for my skintone was straight up GLITTERING....and had a fabulous, orange mask effect. Not even remotely close to the skin on my neck. The next day, I wound up going to the Chanel counter at Neiman downstairs and tearfully explaining my experience. I walked away looking like keira knightley and spent LESS (I know, it's because she didn't push stuff on me and told me to just use colors from home) than I did at Sephora. I'm VIB so I'm obviously a HUGE sephora addict but that experience really turned me off the in-store artists at the Creek. Sigh. read more

Came in with friends to look around cause were visiting & needed to pick up a few things for the hotel, every single employee followed us around & made it uncomfortable for us to buy anything so we left. Maybe this manager should consider training their employees or hire more people of color. read more

You could get lost in this place, forget your name and spend your life's savings, it's that fantatic. thank GOD they came to Cherry Creek. the staff is plentiful and ready to help. this store is very well stocked - sharp contrast to the one down in Park Meadows. the prices aren't fantastic, but it is a very convenient place to shop - instead of hopping counter to counter at a department store. one thing i did notice, was how skimpy they got on the samples... is it just me?? read more

Being a cosmetologist, I enjoy using and trying out the newest and best products on the market. Sephora definitely does a great job of updating the newest and latest trends in makeup. They also still have all of the classic beauty products that will never go out of style. I went in knowing exactly what I wanted, the Urban Decay Naked eyeshadow pallet. I knew exactly where it was and was excited to being purchasing my first one. I was met by a woman who was over by the pallets and she asked me if I had any questions or needed to know where something was located. I told her that I was going to be buying my first Naked pallet and she told me instantly which two pallets (there are three total) would look the best for my skin tone. I'm glad she did, because the last pallet (I believe it was Naked 3) she expressed wouldn't show up on my skin tone. Thank you! I signed up for the beauty insider e-Mail newsletter with special coupons and birthday gifts as well. Too bad my birthday just passed in March, whomp whomp. Either way, I left the store super satisfied with my purchase and excited to go back again to pick up some more awesome products! read more

This review is only regarding their makeup. I would never recommend anyone gets their makeup done here. I was explicit with my expectations and my time constraints. The makeup looked absolutely terrible and I didn't even ask them to fix it because it took 30 minutes longer than expected. I ended up redoing it in the car. Never again... read more

Typical Sephora. Nothing special about this location. It is located inside the Cherry Creek mall, on the second floor. The staff was friendly and helpful, and I found what I was looking for and got checked out quickly. The place is clean, and well organized. read more

Welcome to the city, Sephora! After months of the tease scaffolding promising a Sephora in Cherry Creek, it's opened. And I'm not the only one who noticed. The store with everything was absolutely packed today; I waited about seven minutes in line to checkout! Worth it. They carry what seems to be the entire Bliss line, Fresh, Clinique, Philosophy and some other high-end dermatology things. The staff wasn't as annoying as I was expecting at its grand opening, which is good if you are just browsing everything they have. It is really hard to walk out of there without spending at least $30 on mini mascaras or hand lotions or whatever. So tempting. The store isn't different from any other I've perused, but it's finally in Cherry Creek. Finally. read more

To be honest, I will probably be back at this Sephora at some point as it is the only one in my local area. However, the store has a lot to improve on. I was there while it was pretty quiet and despite there being plenty of employees working, they seemed to be too busy chatting with each other to help me. The only friendly person was the man working in fragrance. After I finally flagged someone down, the store didn't have the product I went there to buy - a Bobbi Brown pressed powder. Selection is lacking. I would definitely recommend going to the cosmetic counters at Neiman Marcus in the Cherry Hill Mall instead of Sephora. Customer service was much more personable and there was a bigger product selection. read more

Love that their staff is knowledgeable about their products and offer samples to test products before wasting an entire bottle of something. You build up points to get free product as well. Their store is always clean unlike Ulta's. Recently bought Kat Von D shade & light matte eyeshadow palette. It really is worth the price. Beautiful colors and quality. Her product line is only sold at Sephora. read more

SEPHORA - Just picked up the very raved about Kat Von D's matte eye shadow palette! :) - Cosmetics & Beauty Supply Near Me - Denver, Colorado

Sephora at Cherry Creek Mall turned down a bride on her wedding day with an appointment that was scheduled incorrectly. I called and made an appointment one month prior for my bridal makeup. The woman on the phone confirmed and I asked if I needed anything else, of which she responded everything was set and good. I showed up and they couldn't find me on their schedule. The day of my wedding, 4 hours before my ceremony. All they could say was,"I'm sorry but you're going to have to find somewhere else." On. My. Wedding. Day. I was turned away, in TEARS with absolutely no support from this store. I will NEVER buy another product from Sephora again nor support this business. This was extremely disappointing, unprofessional, and completely inappropriate. I hope that no other bride is faced with the same situation in the future. read more

The staff at this location, as compared to the other locations that I've been to, are horribly annoying. And I know that they are just doing their job as their corporate conduct code probably states, but man, can I get some alone time to sample some make-up? Please? Employees come up to you every 20 seconds asking if you need help with something. They come around so often that I have been asked BY THE SAME EMPLOYEE if I am finding everything okay because they can't remember who they've already talked to. I've worked in retail/ customer service, so I can't fault them too much. One of my go to spots in the mall when I need to try out some make-up. One thing I don't understand is people actually sampling the make-up on their face i.e. putting on eyeliner or lipstick directly to their face. There is no amount of alcohol that can erase pink eye. Try it out on your hand if you must, and then wash it off. I beg of you. read more

Generally, I LOVE Sephora but this location is terrible. The floor plan is different from most other locations so I'm always confused where things are. There are rarely enough cashiers so I always have a long wait in line. Went in for a sale with my VIB card and was told I'm not a VIB so she couldn't give me that discount. Manager was cold, seemed annoyed, and was short with me. Saying that I should be paying closer attention to the app and then she walked away. Customer service goes a long way and unfortunately they don't seem to have it. read more

Sean was so helpful!!! He really knew a lot about skincare and each product without coming off as snooty or judgmental. I would recommend talking to Sean if you need guidance on where to start with skincare. read more

My Sephora deflowering has occurred. Finally got to check out Sephora at Cherry Creek today. I really enjoyed it. I went there looking for nail polish and found out that my favorite brand, OPI , makes the store brand, Sephora by OPI polish. Love OPI and the colors are fabulous. I have a bit of fetish for nail polish, so it was perfect. They also carry Carol's Daughter's hair products, which are pretty fantastic. I had a great time browsing. When I'm ready to dip a toe into the beauty and makeup products, I'll be sure to go back to Sephora. read more

Kathryn H's second paragraph elegantly sums up my experience and contributed to me walking out empty-handed; I was asked if I needed help every two steps I took, every time I turned a corner, every time I reached for an item... wow! Guys, I'm okay. Really. I can browse without having my hand held. I can unscrew a cap of eye shadow without assistance. I've managed to do this at home for a number of years, so I'm pretty sure I can do it in-store, but that didn't stop every sales assistant within the store's perimeter from asking repeatedly. I can smile and say, "I'm okay, thanks!" only so many times. The only good outcome from this visit was that a lipstick I previously fell in love with and was debating buying ($19 for lipstick? I'd rather have 6.5 cappuccinos) ended up looking hideous when I put it on today. Saved! Whether the annoying staff played a role in this, who knows, but my wallet heaved a sigh of relief. read more

I really, really wish I could remember the girl's name that helped me because she was just the sweetest thing. I was purchasing some last minute makeup before my wedding and I needed a few opinions as well as a few things I knew I needed immediately. She even swatched my foundation to make sure I was buying the right shade, which was sweet. I used to work for a cosmetics line, so I know how frustrating it is when people can't remember their shade. Luckily I knew between two! I bought the matching concealer on impulse because she told me they actually do complement each other well. When I couldn't decide on a lip shade she brought me a couple choices and we tried them all and mixed them. I bought one, although I think I'm returning it unopened because I didn't actually use it for the wedding. (In all likelihood, I will exchange it for an eyeshadow or something I will actually use). She formally introduced me to DiorShow which (thank God) comes in a waterproof formula. I am now (regretfully) in love with this mascara. Even the girl working the register was sweet and I couldn't have asked for nicer service. I really, truly have nothing to complain about. And hey, free samples! Who doesn't like to take a present home with them? read more

Cody was so helpful!!!! I really appreciated his advice and expertise. Great experience!

I have been an avid Sephora customer for 13 years and visited over 10 locations and have never received service from someone has knowledgable and helpful as Tanner. He was patient, helped me match several products perfect to my skin, suggested a new primer and under eye concealer I'm in love with, and for the first time, made me a loyal customer to a specific beauty store. Thank you for the great experience and I look forward to returning for my first mini makeover service ;) read more

Didn't like this Sephora. I can't walk in here without being stared at and followed around the store. The girls seem put off and confused when I say to them I need no help but being a professional cosmetologist, I truly dont need their education, and if I see something I can't find then I'll ask for some help, otherwise let me be alone and get into zen makeup zone how I intend! It's just too overbearing. Considering I used to work for Sephora once upon a time, I was pretty let down. The team I worked with (park meadows) was kind and considerate of their customers, not judgemental! They might experience a lot of stealing at this location but don't treat every young woman walking in that doesn't have any makeup on like they don't belong in your store! read more

This is the most amazing experience I've ever had in any retail store I have ever been to. I wanted to go to a makeup store all day to get a little bit of makeup to get started in the world of cosmetics; but I was nervous because I had I had no idea what I was doing and the last time I had gone into a cosmetic store I felt completely silly and uneducated. I walked in with no makeup on, shoulders slumped and completely terrified. The moment I walked in the door I was approached by an associate that asked if I needed any help. I nervously told her that I had NO idea what I was doing and she completely lit up with excitement! She introduced herself, Jazmin, and we started running around the store trying on great products! Jazmin made me feel like I was a personal friend and showed me amazing products that I have loved using, even things that she wore personally! Ever since I bought the products that Jazmin recommended to me, my husband has not stopped telling me how amazing I look. He loves the colors that she chose, which is such a relief because I've never been able to chose good colors for myself. More than that, she didn't make me feel pressured or silly even once, and she even taught me how to put the products on! When Jazmin brought me to the cash register, my cashier was so sweet and made me feel just as welcome. She complimented me on the makeup that Jazmin had put on and chose for me! I really wish I had caught her name because she signed me up for the rewards program and solidified my great experience. :) Thank you to this location for having wonderful employees that made me feel welcome and beautiful. I will ALWAYS recommend and shop at this location! read more