We always come to this Nordstrom for some reason for my make-up. I have used MAC forever (but I don't wear make up daily), and I needed makeup remover and a completely different type of cover up for my age. The gentleman at their counter was (as they always are) so kind. He got my remover. Then he suggested I try a completely different brand of coverage for what I was looking for. He took me over to their counter. They were so helpful. I loved the Bobbi Brown Tint. Left Nordstrom happier than I have ever been. BTW- it is also the best place for kids shoes!! Hands down. read more

Wonderful experience and time spent with Dedo yesterday. Wonderful woman, incredible artist, and so very helpful. Many thanks!

!IF YOU ARE BLACK DO NOT BUY HERE! My sister is in town for work training. On 7/8 we took the opportunity to hang out and do some retail therapy. We proceeded to go into Nordstrom to browse the items in the store. My sister decided to take a look at some perfumes and test them out. At this point, we have been in the store for less than five minutes. I turned around and noticed that there was a man speaking into a walkie-talkie in an all black outfit with a black baseball cap on. From his placement and social cues, I could tell that he was speaking through his device (potentially to staff) about me and my sister. This man then proceeded to go up the escalator while still watching us like a hawk and speaking on his walkie-talkie. I knew right away we were being racially profiled by the all-white staff. This was especially alarming for me because I work in politics in the state of Colorado. Every day I am constantly dealing with racism and injustices against me and others. I would like to be able to go shopping without being perceived as a threat or thief. Time and time again I see this behavior happen all over Cherry Creek to Black shoppers. I plan to go to Nordstrom today and speak with their security team as well as store manager to seek some more clarity on this incident. I would implore every Black person who is trying to spend money at the Cherry Creek Mall to NOT give Nordstrom your hard earned money. read more

This is one of my favorite Nordstrom as it's big and versatile. The first floor is shoes, make up, fragrance, accessories and men's clothing. Second floor is women and I like that they have their high end fashion in a specific area. The only reason I gave this a 4 star is because of how big it is, I rarely get assistance and struggle to find someone to help me check out. If you are looking for a last minute I recommend stopping here before checking out the other stores at the mall. Prices range but you can usually find something that is affordable. As this is located in the mall, I like that I can look for parking up front and not have to pay for parking (it is only an hour parking spot but if you have something in mind you can make the best out of that hour). read more

used to work here at first it was great everyone was nice and welcoming. eventually people started showing there true colors. adults acting like teenagers, mangers treating you like a kid. everyone was always in some sort of drama. everyone knew something about someone!! i wouldn't recommend working here everyone's two faced and weird. especially the mangers be on one. like you work at nordstrom you're not some high class person who's above everyone. it's ridiculous honestly this place is trash. especially the people. the store manger and the kid department manger are WEIRD they have some weird fetish towards another and talk shit about there own employees. how could we have these people be mangers? read more

Cologne Freak I have to get my cologne fix on a regular basis. Nordstrom is a staple for me. Last trip, I picked up a mega bottle of Hermes. I wish they had Aventus, too. They would be a lot cooler if they did. [Matthew McConaughey] read more

Nordstrom Cherry Creek Shopping Center - Department Stores Near Me - Denver, Colorado

Feel like this place has gone downhill. Went to the bathroom and it was disgusting and had 0 toilet paper. Rude customer service at order pickup and crazy prices on alterations. No one was clear on how alteration appts even work. Then was quoted $200 when I was told that alterations would be covered. When they tried to find the alterations gal to ask about the pricing she had "just gone to lunch" and they offered no assistance. Took my stuff and left read more

A large department store and anchor store in the Cherry Creek Shopping Center. Nordstrom spans two floors, and they have their own escalators and elevators. They also have their own restaurant nearby, Bazille. There are three entrances/exits, including one on 1st Ave. read more

Nordstrom Cherry Creek Shopping Center - Department Stores Near Me - Denver, Colorado

Cute in the mall lots of outside parking that you must pay for or garage parking...connected to cherry creek mall, which is beautiful clean and well maintained. You feel safe in the mall & at Nordstrom's because it's an enjoyable experience! Yearly sale days are my favorite! read more

Nordstrom Cherry Creek Shopping Center - Department Stores Near Me - Denver, Colorado

Great associates and a super clean and organized store. I found some loungewear on sale which was a great deal! Very good experience here.

After waiting patiently at one of the cosmetic counters for 10 minutes with no one offering to help or acknowledging my presence, I walked over to Charlotte Tilbury's and was enthusiastically greeted by Jordyn. Jordyn was fantastic and helped walk me through the steps of applying makeup. Jordyn is very knowledgeable and patient, and I am impressed with their skills, experience, and knowledge. I didn't feel pressured to purchase the products. Thank you, Jordyn, for your hard work! Keep up the excellent work! read more

FYI their return policy is not as great as they make it out to be. I always felt good shopping at Nordstrom because they claim to want to make their customers happy no matter what. I have NEVER returned a used item in my life, but after receiving terrible advice in the Cherry Creek shoe department to size up in Gucci loafers, I decided to take them back. Turns out "designer" items are not accepted for return. The salespeople treated me like I was trying to scam them. I have a Nordstrom card but I haven't used it since this incident and will probably never use it again. Since the salespeople work on commission, they have an incentive to convince you to buy things, even if they're the wrong size. "Oh you definitely want to size up in these because they run small, and we just happen to have that size in stock but not the smaller size!" I really wish I had just ordered a couple of pairs in different sizes from Gucci.com instead of trying to support my local department store. read more

Good food and great service (thanks to Alissa, our friendly &:informative server) contributed to very enjoyable lunch at Nordstrom Cafe, Cherry Grrek. read more

I love Nordstrom's because they always have great service and great products. In fact, I always imagine angels singing when I enter the store! I visited this Nordstrom when I was on vacation in Denver, right when that polar vortex hit. Cluelessly, I did not know it was the polar vortex, I just thought that was normal Denver winter weather, so I was desperate to find some really warm winter boots. Well, that and I really love the excuse to shop. I found a pair of Merrells on the sale rack that was actually my size! I was so happy I put them right on after I bought them and walked around the mall in them. Unfortunately it turned out that that model runs a little small and they were actually rather uncomfortable. I was worried that they might not let me return them because I had not taken the box when I bought them. Luckily everyone was super nice and helpful about it. Thank you! read more

I bought 6 shirts from the men's department. After 2 washes including vinegar, and soaking them in baking soda for 4 hour , I can't get the smell of the cologne out that they sprayed on the shirts.why??? read more

I've never had any issues here. The staff is helpful but not pushy, so you can kind of browse in peace if you want or you can be guided if you want. Inventory cycles regularly so there's always a new selection of quality items. Oh and btw, the following are NOT justified reasons to leave a poor review: 1. You bought a bag there years ago and the strap snapped and you expect them to replace it or repair it. Guess what? It's called wear and tear, no matter how expensive anything is. It isn't Nordstrom's problem. Go buy a new bag or repair the one you have. 2. You "bought something expensive" and mysteriously "lost it" and any proof of purchase, yet are disappointed they don't just give you a "replacement." Your losing something is your fault, not Nordstroms. Besides, sounds like a scam to get free stuff--mad they didn't fall for it? 3. EVERYTHING is great except they couldn't find you by your phone number or email at the register. Guess what? Computer glitches don't care how much money you've spent, they still happen. Besides, you don't need to be looked up to make a purchase--you could just buy what you want and leave. 4. The staff didn't treat you like you're a VIP. As long as they were polite and reasonably helpful when asked, they did their job. It's a department store, not Buckingham Palace, and you're not the Queen. Did you go there to buy something or to get attention? The world isn't perfect. Not everything goes 100% the way you imagine it should. I'm sick of all these entitled people whining like children yet demanding to be taken seriously. Approach the issue the right way, and with some logic--you might find that you are less disappointed and maybe will get what you're asking for. If you really won't go back over something trivial, then by all means take your business wherever you think you will call all the shots--I guarantee you Nordstrom won't notice you stopped spending money there and they might even be glad your headache is Neiman Marcus' problem now. *off soap box* read more

I've been to this Nordstrom on 4 separate occasions and this particular store lacks the phenomenal customer service Nordstrom is known for. I gave them two stars because they have an excellent stock. First, I've tried to call departments to do a stock check and place an order over the phone for pick up, knowing the sales team is commission based, but no one ever picks up the phone. This has happened in shoes, POV and TBD. Second, my fiancé and I were shipping at the men's care counter for some new cologne and Jack black skincare. Not a single person approached us for the 30 mins we were there. Third, I purchased a $150 pair of jeans online with my Nordies CC. Unfortunately, 3 months later my puppy got ahold of the jeans and tore the zipper portion of the fabric. I hadn't yet worn them and they had the tag attached. I also had my order number and again, purchased them on my Nordstrom card. I called ahead to customer service to double check whether they could be returned, which they said I could because I still had the tag attached. When I went to the order pick up/customer service counter yesterday to return them, they called the Manager in Charge for approval. No problem with that. However, the manager tried to pressure me to put the return on a store gift card. I asked that it be returned to my Nordies CC since I had multiple proofs of purchase including the attached tags. I also explained my call with customer service the day prior. The Manager said that returns are handled on a case my case basis and that I should always bring the item in to confirm whether something can be returned. She also said that customer service doesn't always have the correct information with respect to returns. How is that my problem exactly? If that's the case, customer service should have told me to bring the item in to see if it can be returned, not that all I needed was the attached tags. Ultimately the item was returned to my Nordstrom CC, but not without a hassle. I don't make it a point to return damaged items ever but this interaction made me think shopping at an expensive department store like Nordstrom is not worth it anymore. read more

Is it just me or do Nordstrom employees not work on commission anymore? I remember when you'd walk into Nordstrom and the employees would be eager (sometimes overly so) to help you find just what you're looking for. Not the case anymore. Most recently I went in the store on the hunt for leather leggings. Online they had literally 90 some options and in the store had about 5. I was only able to find two pairs I'd seen online on my own and when I asked 3 different employees at separate times for help locating the other pairs I was eyeing online, they were very unhelpful. Just generic answers and literally just pointing in the direction they think there might be a pair of leather leggings. Not the customer service I (and I think most people) expect at Nordstrom. read more

Bonus star because it does still carry some designer merchandise. Every time I walk into a Nordstrom I want to eat a bullet. Waaaaaay too much of their junky house brand. I'm not shopping for Nordstrom brand plastic sweaters for $70. Half the store is garbage like this made out of cheap materials (polyester... which is plastic). Stay AWAY from Treasure and Bond, clothing is NASTY and falls apart. I have sweaters from target that lasted twice as long for a fourth of the price. The brand is hurting big time. Walk over to Neimann and save yourself the frustration because they still carry quality brands. Hell, even the dying macys has more national brands. Edit: husband and I bought a tuxedo that needed alterations. Picked it up. Woman said "the tailor will be with you shortly!" Tailor was not called. Someone else came in after us and their sales associate got them a tailor straight away. Been waiting now for 25 minutes. Every time I interact with this store is just an exercise in how to not treat customers. read more

Just remembering when I was en employee and I was told to take down my yelp review after the chef in the restaurant called me a wetback.

Went in again tonight, same crappy service. Not a salesperson in sight. Don't they always brag about how you can come in and get a bra fitted? How can that happen when there's no one in the department? read more

Nordstrom Chanel counter: I went yesterday as I had issues flying into Denver with my luggage. The lady behind the counter went over and above the call of duty! They didn't have what I was going to buy but when I explained just a little of my story she said let me help you! She gave me samples for all the products that would see me through until my luggage was with me again! Even mascara, lipstick and perfume on top of the other products! I was almost in tears at how kind she was! Erica Cisneros is her name! She certainly made me feel special and helped me so much in a difficult situation! read more

Hoity toity and service with a side of attitude :-/ I like their products and promotions. However, I've been told by sales associates several times that they can't help me or they're too busy. Or they try to pass you off like an unwanted customer to someone else :-/ Last time this happened 5x and I eventually found a different department where someone would help me. I have the Nordstrom CC and have shopped there for 15+ years. Apparently it's time to take my business and money elsewhere! read more

Gotta give a special shoutout to two lovely ladies for making my experience at Nordstrom today so fantastic. Brittany Pace, the Counter Manager at La Mer, was so incredibly helpful and informative. Then, someone helped me in the perfume section, I think her name was Heather Hix? Almost certain the last name was Hix. She was also incredible. Both of them were patient and kind, took their time with me, and made my shopping experience a great one! read more

Do you love shopping?? I do and Nordstrom never disappoints. They always have helpful workers that tell me the clothes look good on me. I'm not sure if they really select items that flatter my body or if they are told to say everything looks nice- either way I always end up spending money and feeling good. read more

I just moved here from California and I used to shop at South Coast Plaza, and many other stores that have the best customer service I've been here two days and the first thing I wanna do is go to Nordstrom so I called .... And on the phone with a man who didn't even speak English.???? Why would they have somebody who doesn't speak English answering their phones? My question to him was, do you sell Spanx clothing or do you only sell Spanx intimate apparel? His answer was OK yes ???????? Wth kind of answer is that? So I said to him OK let's try this again do you sell Spanx clothing? OK tell me what you want he says. Now I'm laughing so hard and furious at the fact that Nordstrom would have somebody answering their phones like this So I said, can you please connect me to women's apparel department He then proceeded to ask me what department do you want? So to say the least, I will not be coming to this Nordstrom in Cherry Creek. If I cannot even call before I come all the way over there. I can't even get to the next step. I have to be stuck on the phone with somebody who does not speak one lick of English. 0 stars!!! read more

Absolutely horrible experience. There was no one available to checkout in handbags. Some lady that was in the jewelry were very friendly and apologized, but I do not make it a habit of seeking out employees to checkout. Decided to just go to Coach and got my wife her anniversary present. Won't be back, not like I'd get any help. read more

I bought a pair of men's dress slacks that needed to be altered. The sales lady was great to work with and love the slacks. However, the store fitting rooms are a disgrace and disgusting. The carpet needs to be replaced or at the very least cleaned/vacuumed, light fixtures are broken, furniture is a failure, needles on the floor. Nordstrom spend some money and today your fitting rooms please!!!! read more

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Brittany at the La Mer counter is my go-to girl. She is incredibly knowledgeable and friendly, and regularly assists me in departments outside her own. Her customer service is A+... I would recommend her to anyone looking to revamp their skin & makeup routine! read more

I've shopped at Nordstrom for 10+ years. It used to be my favorite and "go-to" store for everything. I used to live near the Pentagon Mall and Tysons Corner locations and never had any issues. However, at the cherry creek location I can never find a sales associate to help me! I've literally wandered from department to department looking for someone to open a dressing room and finally gotten so fed up that I just left the store. It's a common occurrence for me to stop in there and literally have to SEARCH for an employee (at least on the second floor womens clothing areas). It's so weird! Cherry Creek - hire more people, please!!! read more

I have bought literally over $10,000 worth of clothing through Nordstrom's, most at Cherry Creek Store. Stopped by Saturday and bought a Ted Baker shirt. The guy who helped me was great but when he went to look me up in the computer, nothing. Tried by phone # and email, nothing. I have had tons of Nordstrom stuff shipped to me and receipts emailed all the time. I said "how about looking me up by name?" Nope, our system doesn't allow this. Obscenely stupid in this day and age. It is no wonder department stores are folding everywhere, completely incompetent corporate IT and channel strategies. Hint Nordstrom's: walk down the mall hall to the Apple Store and see successful retailing. I'll still shop at Nordstrom's but check out is painfully antique. Oh, and the name "Nordy Points"? Just fire whomever came up with that 1970's era moniker. read more

Mens selection is horrendous. My partner likes to buy shoes here. I would buy here to if they had anything Good for guys. Also the restaurant sucks. read more

I received excellent service when I went into Nordstrom's to purchase a pair of boots I had been researching online. The store was extremely busy, but that didn't prevent the staff from supporting customers and keeping a cheery disposition. I also appreciated that I came in while wearing sports clothes after a bike ride and was still treated well. That's not always my experience; I don't want to dress up to go to the mall! :) Thanks Nordstrom's! read more

Rhiannon in the Tom Ford department is spectacular!!! Always willing to help. Her recommendations are on point 98% of the time. But best of all she laughs and that's nice in a store where everyone is so darn serious. I have been shopping exclusively with her for over 3 years now and I will continue to as well. read more

I received OUTSTANDING customer service from Anna, who is the Chanel make-up representative at the Cherry Creek Mall Nordstrom store in Denver. What a gem she was. I had to return a lipstick which I had bought recently. The lipstick had deteriorated, and I was unable to use it. She was just wonderful about it, and I was able to get a new lipstick. When I get outstanding service, I tell them. I asked for her boss and relayed my experience to him. What was so delightful about this situation was another customer was nearby and overheard my conversation. She immediately chimed in and told him the same thing about Anna. This woman has been a customer for years in the Chanel department and always works with Anna exclusively because of the exceptional service that she receives from her. I concur. Keep up the great customer service, Anna!!! read more

DO NOT GO HERE!! They have had MULTIPLE cases (3 confirmed) or staff testing positive for COVID-19 and giving it to other employees! Who knows how many customers have been infected! They aren't requiring employees to wear masks off the floor and aren't requiring customers too either they are not doing any deep cleans or sanitation between customers or when the store is closed complete disregard for the health and safety of customers and employees who aren't even getting hazard pay. A disgrace!!! Unsafe to shop here!!! read more

Benny was great helping me pick out sweaters and shirts to go with the pair of pants I picked out. A maroon jean, perfect for fall. I paired it with a navy ted baker sweater he pulled off the rack. read more

Nordstrom Cherry Creek Shopping Center - My new outfit - Department Stores Near Me - Denver, Colorado

Customer and employee safety not adhered to. Otherwise, this was my life. Wake up to the voices. read more

Love great clothes? Hate awful service? Here is your guide.. Usually when I visit this Nordstrom... it starts with a... Disaster. Regardless of the day of the week it takes 10+ min to hunt down a willing sales person in Men's Clothing. Why does pickup take forever? So.... if you are looking to purchase great clothes at a respectable price... here is the map.. Men's shoes- On Point Men's clothing- Awful Tailor Services- On Point Pickup- Awful Other Departments- unknown So.. do I love the clothes I get and love the ease of the overall experience? Yes! Do I love the time they take with you when you find the sales person? Yes! Do I love the quality of the clothes? Yes! Also! The Nordstrom Rewards Program is pretty great. So... Will we be back? Absolutely! Hope that helps! More reviews coming soon Follow me I'm passionate about exceptional customer service read more

Today I had the absolute worst customer service I have ever had. Nordstrom is suppose you be known for its customer service. But the MIC Makenna was rude and could care less about a customer. The workers all sat around the return and exchange section clueless and talked about my situation as of I wasn't there. I felt uncomfortable, embarrassed, and most definitely unwelcome. I left the store realizing why I never go to this location. Walking away feeling ignored and a joke is a terrible feeling. I hope you do not make all clients feel this way. A Condescending manager can really destroy a clients experience. read more