Not all Sephora's are the same and this one excelled at customer service. They were helpful and kind, but not overwhelming. The store was clean and products were nicely arranged. The aisles were large enough, so there was room to look at the products and the shelves were stocked with sample products meant to be tried on. There were areas of shelving that highlights new, trending items. Great customer service. read more

I love to sample perfumes and this Sephora has one of the largest walls of fragrance with scents that I want to sample. I'll happily spend 15-20 minutes spraying fragrances on those little white paper strips, my wrists, and sniffing away. Then I can't remember which is which and I'll start the process all over again. I'll always walk away with one or two new fragrances. A coworker told me that he could smell my perfume as soon as he walked in the room (that's not a good thing, is it?) but he doesn't know that I had just sprayed some. read more

Shoutout to Jess at this Sephora! I was so nervous to ask about what products to help conceal my scars, I was never a makeup person so I was starting from scratch trying to navigate. The awareness, positivity, empathy & guidance from her was unmatched. read more

Just left thing store and I was blown away by the customer experience I received from Michelle! I was looking for a gift and was trying to stay within a budget. She went out of her way to find me exactly what I was looking for! Big thank you!! read more

I have found that this location is back to my standards with helpfulness and customer service. Sometimes, when I enter/shop, I am greeted right away, sometimes I'm not. I'm not generally a person who needs an excessive amount of attention when I shop, especially since 99% of the time I've shopped on Sephora's website and I'm either purchasing the items directly in store, or I'm looking for a specific color and I'm in-store to select between 2 - 3 matches that looked close online. I've always found that when I needed help finding something specific, I was able to find an associate who was more than willing to assist me. Also, sometimes I should listen to them instead of the online reviews, haha. I needed a new mascara, and got minis in the two different Benefit styles that came with a silicone wand I wanted to try. I sampled each in store (with the regular spoolie) and couldn't decide. While checking out, the salesperson told me to just forget A and go with B (A has an Allure beauty award) because in her opinion, A isn't bad, but it's just 'ok.' I felt a little salty that I was being talked out of spending money, I knew I wanted both! I came home, and was able to compare A and B using their included brushes. She was right, A is eh. B is the Bomb. I could return A, but since it's not bad I'm going to use it for traveling or the gym or something. read more

Absolutely love the products from Sephora I wish they had some brands here but overall favorite store to shop!

This was my go to place! Used to shop here all the time. On Saturday I came in to get some hair products and a Dyson tool (they did not have). I looked at some products by the cash register. I was the only person in line. Two cashiers were available. I approached the one nearer to where the line begins. She did not greet me, so naturally I asked if she was able to help me. She just stared back at me without saying anything and started ringing my items. The rest of the check out went exactly the same. It was awkward, silent. I paid and left. There was no thank you, no have a nice day. Just awkward silence. Wow. Yes I left speechless. It is seldom that I post, but this experience was so weird I will not return to this location. From now on I'll go to the place across the street in Kildeer. Where people respond to you when you address them. read more

Kohls SEPHORA GIFT CARD policy warning- I received a Sephora gift card and used it at Kohls on my first visit. I returned the item with receipt. I was told I could NOT get my refund as my original payment (a Sephora gift card). I could only get a Kohls merchandise credit. Sephora (free standing and online) sells the item I now want to purchase. Kohls Sephora does not and I can't purchase the item I had hoped to. The gift cards look identical and thought were interchangeable between kohls Sephora and "Sephora". I am extremely unhappy with this Kohls/Sephora policy, enough to not go back. I have a $75 kohls store credit I likely won't use. However, this is also on me. It states the merch credit on the original receipt, and I didn't read it carefully. So I'm paying it forward with an FYI. I gave a second star because the Sephora employees were professional, helpful and extremely apologetic - apparently there are other negative issues people have been unhappy about. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Deer Park, Illinois

Absolutely appalled by the pathetic customer service, lack of standing behind a gift card that I believe was compromised by an employee - and willing to lose a large family of avid Sephora shoppers of well over a 10 years over $50...:brilliant, first time I've ever posted a negative review and I'm 49yo. Looking forward to the help Ulta provides...we are done. read more

I purchased Alterna smoothing anti frizz dry oil mist online. At most I used 2-3 times however it was a big struggle to get the pump to work. The pump became impossible to spray, so I took back to the store to get a replacement or for someone to fix the defective pump. The manager was focused that it was outside of their return policy and could care less that you are not able to use the product. Therefore, she was not able to take back. It is poor judgement on the store that they do not stand by their product. I will not be buying anything at Sophora and advise friends to do same. Thanks for the poor product and service, read more

Makeup! Perfume! Sparkly nail polish! Hair stuff! .... OMG WHERE TO LOOK FIRST?! I heart Sephora. I am addicted. I feel like a kid in a candy store. What to play with first? I can try it all! The ladies that work here are usually more than helpful. They'll help you try new stuff, and give recommendations. You can even get samples to take home and try before you buy. Depending on the girl - some of them are totally chintzy with the stuff (like it's theirs they have to part with), while others totally fill up the sample box (we LOVE these girls). It's a FABULOUS location - in Deer Park mall. It's a nice bright, large store. They've got the perfume wall that I'm constantly perusing - trying to find my next scent. The store is packed with HIGH QUALITY, famous brands. This is all the stuff you'd find at Macy's makeup counters - but more!! And since these ladies get to work with it all, instead of just one brand - they can honestly tell you what they think is the best! I'm so happy that I found Sephora.... although my checkbook is not ;) read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Deer Park, Illinois

Excellent customer service. Very helpful and positive experience each time I go in, no matter how busy they are. Great staffing and employees! read more

I truly cannot handle going to this store with my set list of items and then get hounded 15 times in 10 minutes. As soon as you walk in the door you have to run into every employee in there asking you what you need before you can get to anything. It's an issue every time and I have heard the same from friends and family. If I need help, I promise I will ask. I'm not stealing - watch if you'd like but leave shoppers alone. We are old enough to ask for help. Quit ruining makeup shopping experiences, they don't that at Ulta. I also went for a specific hair item, when an employee told me I should use something else to help my "damaged and frizzy" hair as she said. My hair is in great health, and that's quite the way to sell a product. Please leave us to shop in peace. read more

I think this might be the best Sephora I've ever visited. The staff was warm and friendly, no hovering which I loathe. When I did need assistance they found each item or a replacement that was brilliant. The cashier was a real gem too, she updated and corrected all my details and even gave me a few samples of product I made an inquiry about. No other store has ever been that courteous. Kudos to this location! read more

I recently moved to the area and this happened to be the closest location between home and work. I only needed to run in and grab a few skin care items and possibly splurge on some makeup (very hard to resist). Upon entering, I was greeted by NO ONE. I browsed the store for a solid 15 minutes and not once did anyone stop to ask if I needed any assistance. The staff just simply moved around me. Now, I know they may be unfamiliar with brown skinned people and faces in this area but that is absolutely NO EXCUSE. I went in to spend money just like the next person, whether I look like it or not, I should be treated as equal. I will never return to this Sephora again. To all of my brown beauties living and shopping in the north suburbs of Chicago, DO NOT PATRONIZE this location because brown skinned people are invisible to them. DISCLAIMER: I would have given 0 stars but that wasn't an option. read more

Extremely judgmental and discriminatory staff. The abrasive representative made me and my daughter extremely uncomfortable.

I love coming to Sephora--especially to pick up my birthday freebie! The birthday gifts always expose me to some fun new product. I just tried the Bite chai lipstick and am obsessed. I'll be buying that as soon as my birthday samples run out. Also, I love that Sephora offers free 15-min makeup tutorials in the store. Super helpful! read more

Well first of all, this is my first time going in and this was just a in and out thing but no I walk in there I didn't get greeted.. that was fun and plus while I was walking around no one didn't bother to help me with anything, all they did was talk to each other and don't get me started while I was hearing they would greet other people and help them out and not me. All they did was just look at me and didn't say anything to me, like if I didn't belong there at all. When I walk out all I heard was one person say goodbye. This will be my last time ever going in that store. Ps. If I was you I would manage the store right not have my employees just stand and do nothing but talk to each other. Im every disappointment with you ladies and so should your manager. read more

I was at this Sephora location for the first time ever. The girls there are very helpful and attentive but not too pushy which I enjoy. I like taking my time looking at make up and hair stuff! It is a clean store. I noticed some of the employees helping younger girls (maybe middle school aged) teaching them about how to do their make (not doing it too big or over doing it) -it was nice to see. To not hear you have to a full on face everyday at school is something every girl should hear! Pro tip: always ask for samples when checking out and if you aren't sure about certain colors of foundation, bb cream, or other products ask if they can give you a sample as well. That way you can try it out before you pay for full priced items! Also make sure to register for their points system- they add up quick and have great benefits! read more

I love Sephora. Just made VIB status (which basically means I spend entirely too much there) which is dangerously exciting. So many things. First off, they have everything a girl could want (keeping it clean here): Make up, skin care, nails, fragrance, tools, and who knows what else. There are testers for EVERYTHING! What is not to like about that?!? And even better you can ask to have someone help you out, they will put it on you, match foundation perfectly to your skin, and you will walk out feeling beautiful and spoiled. Everything I've ever wanted has been in stock, everything is perfectly clean and displayed beautifully. Everyone who has ever helped me has been so pleasant and helpful, always guiding in the right direction. You can tell the team is well trained and knows good customer service which I appreciate a lot. And it's not Ulta for these reasons: there is help, you can ask questions, they will take care of you. And the selection of products is decidedly higher end than Ulta as well. Which does come at a price. But if I'm going to spend money I prefer good service and good quality. I do prefer this location rather than the Vernon Hills location (which is closer to me), I find the service is much better. I'll be back! read more

This is why I give this place 2 stars.... I came here looking for an item went to the shelf and item was displayed but I couldn't find the stock so I decided to ask one of the staff for help and this is how it goes... Lady 1- I said- hello ma'am can you please help me find an item? I see it on display but I don't see the stock on the shelf maybe you can help me, she replies... Oh ok hold on ill take you to this girl here because I'm about to go on break" "I'm thinking wtf" ok. Lady 2- hi there how can I help you ?" I told her the same thing. She replies oh wait til I'm done with this makeover then I'll help you. I gave her the look " are you f..$&@ kidding me?" I walked away towards the drawers where staff normally gets the stock from to get it myself and all the sudden she appears to help me. After I get my item I see " lady 1" talking to another coworker about taking a break" I'm thinking this customer service needs improvement big time. I will only visit this store if I really need something. Cashier was nice and store was not well stocked. Needs improvement big time as far as their customer service goes. Too bad for this store because I am a VIB member and I spend way too much money at Sephora. read more

I had so much fun today! My cousin signed us up for a make up class we learned to do a daytime and nighttime smokey eye. Being a MAC girl i wasnt really excited about going to sephora, but i really did enjoy it. I learned new techniques and tried different products all while hanging out with my cousin. The staff at sephora were wonderful and extremely helpful. I hope to go to another class soon. read more

SEPHORA - The make up class - Cosmetics & Beauty Supply Near Me - Deer Park, Illinois

When you need a quick hit of cologne or perfume before a date...stop into Sephora and sample as many as you want! All joking aside, you can get free cologne daily if you do this. No but seriously........ I've never been hassled by employees, always felt free to browse on my own. I know this is more of a girl store, so maybe I'm just speaking for myself. I like how they have little signs that let you know which colognes are best sellers. I will be back soon to pick up a lil sumthin sumthin for a little sumone sumone. read more

I love this location! Even though the one inside Woodfield Mall is much closer to me, I'd rather make the trip here and avoid the crowds. I had a very pleasant experience here two weeks ago (not sure why I took so long to write about it). I came in looking for a new "perfect" foundation. I was approached and asked whether I need help almost immediately when I walked in. I appreciated that effort since I definitely needed help. The girl (sadly I don't have her name) applied the foundation that I read reviews about and it turned out to be horrible on my skin so she recommended another one. She found my shade and even gave me a sample to take home and see how I like it. What more can you ask for? I was very happy! Here comes my favorite part .... I asked for her name so she could get commission from my purchase if I do decide to buy the foundation but she said they don't get commission! Which means : they don't have to force down brands and give you fake and bias opinions about the products. Officially my favorite Sephora location! read more

I give 0 stars. I ordered cleanser from them was told in writing 1 to 3 days delivery. Just got an email says now 6 days for delivery. So what you advertise 1 to 3 days is just downright lies and now I cant get the product on time because someone changed to 6 days to deliver. Why lie in advertisement. Why not say we are incompetent and cant deliver on time and you wont get your order as you expect it. Store is not stocked at all, came in for a cleanser and they have 2 cleanser products available to sample but none to buy. How do you sample a cleanser? Lol. Absolutely hate Sephora. Will go to Blue Mercury they are always well stocked and deliver on time read more

This location was not on their game on Black Friday. There was more than enough staff for the amount of customers and I could barely get anyone to answer a question for me. Everyone seemed to be talking amongst themselves or doing their own makeup. To add insult to injury, there were no Black Friday deals beyond little silly packages. I asked if they sold Mac and I was met with a sharp no. Nobody bothered to tell me there was a stand alone Mac store across the street. read more

This Sephora location just very well may be my favorite! With the cold weather I was suddenly thrown into a vey painful chapped lip situation. I've always had notoriously un-dry skin so I had no idea what to do to fix this pain. I went into this store and explained my dilemma in in less than a minute I was paired with a skincare expert whose advice led me to a purchase that ended up healing everything in less than 2 days. Then about a week later I was in need of a new foundation and since I had such a wonderful experience the last time I decided to try Sephora again. The lady helping me not only gave me recommendations of new foundations to try but she took the time to try them on me to make sure I liked the ascetic they provided read more

I'm confused as to how some of these sales/makeup staff are trained. I have had makeovers done by different staff... male and female... and EVERY TIME, they never blend foundation properly. They slap it on and leave brush strokes on the face. They aren't gentle in application... and quite honestly, they don't do a good job. I think it's important to have trained people applying makeup because when applied well, it makes the customer want to buy the product. I have never bought a product that was applied to me in store because it seemed "bad"... then when sampling the product myself, I realized it wasn't the product, it was the way it was poorly applied by the "professionals". I love Sephora, but I'm going to avoid the staff applying anything on me. I've given them multiple "chances" and tried out different artists but unfortunately they're all the same quality of training. The best bet is to ask for a sample and try it out yourself in the comfort of your own home. Or if you have a friend who knows about makeup, take them with you for reassurance. Because they know and care about you and will treat your face like their own. So in conclusion, 5 stars to the actual store and the products they carry, but 1 star to the untrained makeup staff... hence 3 stars for my review. read more

Horrible! The attitudes of the sales associates is deplorable! I was in the store for thirty minutes and no one offered any help, however, they all managed to stand around and talk to one another. I counted eight associates all standing there staring at me, but no help! read more

Walked around store until I found a sales person. Asked if they sold a particular brand. Salesperson answered "Oh no, that's sold at drug stores, not here!" Like it was a horrible thing! I replied I never saw it at a drug store. About 1 minute later another sales person found me in the store with her computer to show me that the brand was sold at Target (never thought Target was a drug store) not in a helpful manner, but an "we're right and you are wrong" attitude . Instead of offering a alternative product/brand, staff continued to make me feel uncomfortable and unwelcome. Showed an attitude like I didn't belong in Sephora. Went to Ulta across the street. read more

Terrible customer service! I was ignored and rushed. The women here have bad skin and bad attitudes! Go to another sephora, unless you want deal with jersey shore attitudes and terrible makeup advice. read more

I have to drive a bit to get to a Sephora but i was glad I came to this one. I was eyeing Rihanna's foundation line and wasn't sure what shade to order so I figured I'd go in store. The associate was very patient and helped me find my perfect shade. Had a great and easy experience read more

I came in just to browse, maybe treat myself to something small. Christina helped me with all of my questions. She was very kind and answered all of my questions. She even updated missing information in my beauty insider account. It's the little things that shows this store cares. read more

Since it's right near my house, I come here all the time. They have a wide range of beauty products and its easy to test out products without having a sales lady in your face. I fee like whenever I need help, I can never find it, though, but I will continue to come here! read more

Love Sephora! However, this location in particular has the worst customer service. It is like they do not want to do their job, like it's a put off to help women find make up or skin care. This location is convenient though I try to shop other locations whenever possible. read more

Deer Park IL location is by far the worst place to shop. Uneducated sales staff including the manager. Sent my husband to get me Christmas present and they sent him home with nothing telling him the product was discontinued even though it was there the whole time. I called and they confirmed the product was there and my husband had to go there again. The manager is incompetent because it was her who has helped my husband. They wasted our time. Time to hire a new staff of competent well trained people read more

Absolutely the worst customer service experience. There is always a long line and only one register open. Save yourself the aggravation and go to a different location or order online. read more

Treated appallingly by personnel who evidently do not read official store policies. Actually had to call in the police for help! SKIP SEPHORA, they do not honor their own store credit cards! read more

Mariah did my makeup and it was perfect! Book Mariah today. She is amazing ! You will not regret it. I would recommend her to anyone!

Need to get your makeup done? Go find Carolyn! I typically hate getting my makeup done. I'm a bare minimum kind of girl and most makeup artists struggle with "natural". Carolyn nailed it. My makeup was flawless. She 100% respected that I'm very loyal to certain products but also made great recommendations for new things to try. She was super friendly and even entertained my boyfriend (who is terrified of Sephora) while she was doing my makeup. Awesome experience and I wish my hometown Sephora (Boston) was more like this one!! read more