I left feeling so beautiful, will soft bounce curls. Even after a low lights bleach process, and on going conversation made my experience there so worth it! I did go in there for something else in mind, but after I spoke to Victoria what my ultimate goal would be in the future she gave me her suggestions, I listened and I went for it! I got out the chair in love with the whole process and results! Thank you again Victoria! You're so sweet, funny and cannot wait for next appointment ! read more

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I went in for a very last minute blowout this week and Dondy was awesome! I wish she could be my regular stylist! I came in for a blowout and wasn't able to add in the notes that I have extensions. That was zero issue for her once I arrived and we got going right on time. She did an awesome wash on my hair which needed it so badly and I think she put in an extra treatment or clarifier type of thing. My hair was in bad shape, and she really got it looking good with the wash, and then the styling! We chatted for most of the appointment, and I really liked her vibe! She's the kind of person that everybody wants to be friends with. Really awesome blowout experience and It was super cheap! I'll definitely come back to Dondy next time I'm visiting my friends! read more

I would definitely recommend going here for anything and if you need help just go to Lori she was so sweet and kind and very helpful!

Best place for Beauty Products Whenever I'm in need of any beauty product, I visit Ulta Beauty most of the time . Staff is very cooperative. Beauty advisors handle the customer in perfect way. Skin care analysis and makeup applications they explained well. Beauty products are well arranged . Good environment and much space in aisles to move around. I liked their fragrances They have many types of hair accessories but today I got disappointed when I talked about Hair climper and they didn't have . They have good deals many times in store and online too. I try to grab that offers . Highly recommend read more

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Glad to know that Ulta Kildeer is carrying local Chicago brand, CurlMix, for wash and go curls!!! Only the Flaxseed gel was in stock. Also, great to have Ulta as a Happy Returns location with Ulta offering a $5 off $15 purchase, inclusive of all but 2 brands. read more

Ulta Beauty - Located near Tsukasa, Michael's and World Market in Kildeer. - Cosmetics & Beauty Supply Near Me - Kildeer, Illinois

I was very disappointed with how this store is ran, from the angry and rude manager named kim yelling at staff and accusing them of "not doing anything" to the windows being boarded up with wooden boards. So sad that such a nice area of the North West Suburbs is now becoming very visually unappealing due to the poor upkeep of this shop. Sadddd on multiple fronts. xoxo read more

No, no and no. Stopped in and needed to get color matched for a few make up items. Only one person on the sales floor, a man wearing a lace shirt sashaying around and avoiding customers. On his phone leaning against a display. I promptly left and went across the street to Sephora, where I was greeted warmly and received the help I was looking for. I'll go there from now on. read more

I had bought a few items for my daughter who needs some makeup for her dance team because they have multiple different looks and themes and had gotten many judgy remarks from a worker named kim or kimberly about how my daughter shouldn't be wearing makeup at her age. First of all, my daughter loves doing dance and makeup and wants to do it, nobody is forcing her. Secondly, for a person especially an employee to give me parenting advice is wild and this lady needs to be retrained in social cues and how to be a good employee immediately she is dragging down the business. I immediately left and went across the street to sephora instead. read more

I came in today and was amazed at the way an associate named Kim was acting toward guests at the registers. I legit saw her throw a bag at a customer who was picking up an online order in front of me. When it came to my turn, she had an attitude from the beginning and didn't answer my question when I asked about a certain brand being available and said loudly, "next in line" read more

There were some nice workers here especially the hair salon workers who made me look very nice for my event. However, I did notice how an employee named "Kim" was gossiping at the cashier's desk with other staff and she was visibly making the customer and other staff uncomfortable. It is never okay to make fun of anybody's appearance read more

I felt very concerned and taken aback by the fact that some of the staff your behavior was so appalling and concerning to say the least. The main reason for this review, is a cashier lady named Kim. She was so incredibly pushy about getting a certain type of store credit card and I told her I was paying with cash and then she asked me why i didn't insert my card. I was very confused and I felt like this was some type of game, but I don't have time for games. I was very busy. I needed make up to look good for my man for our anniversary. she also made a snarky comments about my foundation choice I picked. She said I was too dark for that, and that I needed a darker shade, knowing that it was none of her business. I will be going to Sephora now on because of the very harsh, discriminatory, rude toxic environment. I have faced here. read more

I was here last week and had an uncomfortable interaction with a woman named Kimberly who was checking me out at the cashier desk. She told me my card was declining and that I needed to call the bank and looked me up and down and laughed under her breath. How is it my fault that the Apple Pay sensor wasn't working? It seemed like she genuinely got a thrill by mocking me and the other guests, something is seriously not right with this worker and I think that there needs to be someone who pulls her aside and asks what is going on. read more

I just left the store and was very surprised at the way a lady named Kim was behaving with customers. rolling her eyes, raising her voice, and having aggressive body language she was intimidating guests openly. i'm very confused how she is a manager and feel genuinely bad for the staff who has to go to work in that type of environment. she was very rude when she spoke with me. is there really nobody above her who can speak with her about her behavior?? read more

I had an interesting experience when I came in today as i noticed a particular associate named kim who i believe is the manager tell customers to stop asking her questions because she is not google. I could not believe this team member's attitude. she seriously needs to come back to earth and get off her pedestal because that was the worst customer service ive seen in my life. read more

Worst customer service!!!! Walked in and no one greeted my daughter and I. No associates bother to ask if we needed assistance, plenty of associates just walking around not doing nothing. Mind you they had the time and energy to monitor us. I felt like I was experiencing racial profiling when the associates followed us around the store, clearly suspecting me of shoplifting simply because of my appearance. Did not expect this from this location being it is a very nice area Kildeer. Very disappointed!! read more

Incredibly rude cashier named Kim. Was rude and harsh about me not knowing to show her a coupon before entering my gift card? When I showed her a coupon, she said what's that? With a rude and condescending tone. I've never left a review but this woman was completely out of line and disrespectful, I've never had such a bad experience with a cashier. read more

While this store has a great selection, I always find that the cashiers are understaffed. The line is almost always backed up whenever I go in for a quick purchase. read more

If I could give this location negative stars, I would. This location is an absolute disgrace; their customer service is abhorrent! I've given them a few tries, but I now refuse to shop at this location anymore. DON'T WASTE YOUR TIME OR MONEY HERE!! First, NO ONE ever greets me when I walk in. Ever. Second, NO ONE ever bothers to ask if I need assistance. I actually feel like a burden to the employees and consultants at this store. Shame on you! Third, also a general Ulta complaint; this rewards program is absolutely ridiculous and the people who work at this location know absolutely NOTHING about the point system. I've had issues redeeming my points because the woman didn't understand how to calculate my points. Shouldn't the system do that?! I asked for a manager to assist, and my goodness she was just as useless. I've already escalated my complaints to corporate and will continue to do so until someone takes responsibility for the extremely poor customer service at this location. read more

Worst Location, If you wanted to be treated like a human. A little respect wouldn't hurt would it. Whoever the older lady was in the front with the reddish hair. Was extremely rude. Don't know if it was a bad day or what. Raising your voice at a customer should never be allowed. Maybe the manager of this establishment should teach manners to their employees. I recommend not shopping at this location. read more

I purchase Croc Rose Gold Titanium hair strainer on 9/25.2021 I paid 4 120.00 + taxes from Ulta Beauty at Kildeer IL the product is 5 years warranty. I start having problem with the product I went to the store for exchange I spoke to Katie she was very rude she would not do the exchange and she told me to deal with the manufacture I told her I bought it from your store not from the manufacture she said I can just give her the product and no exchange and no refund, never heard that before at any store no wonder that store rating is the way it is, customer be aware if their are less than 1 star rating I would have click on it. read more

Great store super intelligent girls and men who serve you always asking if they can help you! They are very knowledgeable about their products and truthful about which are best for you! Won't sell you on the more expensive brands just to make money just look at you and your type of hair and skin and guide you to the appropriate product!! Very good service! I am a diamond member and treated like a queen! I get double and triple points and incur hundreds of dollars of free money from them and specials! Sign up for email and alerts and buy everything here and become a diamond member you'll thank me when u see how much money you save!!! I love this store and the salon is great!!! read more

YAY - Makeup! and hair supplies! and nail polish! OMG it's a plethora of girly stuff! I have to be honest and say that Ulta was my #1 until I found Sephora. So now Ulta's my #2..... BUT - Sephora doesn't have all the hair stuff. So I totally come to Ulta first for that. Anyways, this is a great location! It's across the street from Deer Park mall. In the strip mall by Bed Bath & Beyond. It's big, it's bright, there's always people around to help out. They carry lots of quality products and are always in stock. I like this location. Definitely worth stopping read more

i usually don't go this this specific ulta location but the other day i went i was absolutely shocked by the employees behavior. i had come in with some friends and decided to redeem my birthday gift offered in store. the ulta app claims i will get a mini lancôme crème but instead this store took out a box of samples and offered it instead. they pointed out a package in the pile and told me it was a "pore extractor". i immediately thought this was a type of device that would extract your pores, as i had seen in the past and was excited to redeem this good gift. i left the store and immediately opened it outside. inside the box was only 2 pieces of plastic heads. i was so confused because i was given MACHINE REFILLS. the box did not say that at all and the employees told me it was the device itself. i looked up the original product in it costs $199.99!! i was so shocked they would gift a refill for a $200 product. i went back into the store and asked if i could exchange the refills for a shampoo sample instead. either way, i was not getting the lancôme product they claimed would be my gift on the website. this time, a different cashier had been helping me and she was just as shocked as i was. then, the woman who had given me the refills earlier comes out and asks what's wrong. when the cashier tells her i want to return the product, she snaps and says "nope, you can't return it. all is final." i claimed i had just been in this store 3 minutes ago and the item was still wrapped and clean. she sighs and rolls her eyes. i'm assuming she wasn't happy that i didn't like the gift i picked out?! i kept pushing and telling them the gift was completely useless. eventually they took the product from me and gave me half a sample. the employee who had first been my cashier and was snapping back was Kim on her name tag but her full name was printed as Kimberly on the receipt. please tell your employees to be more patient and kind. i left feeling extremely let down and disappointed in their customer service. not coming back here again. read more

I wanted a complete make over to my hair color and style. One of my friends who sees Victoria often have recommended me to her. Wow she was really amazing, professional and gave me few options during the consultation. My hair turned out to be really gorgeous.. thanks Victoria! read more

I have only been to this Ulta a few times and my experience is always the same. They stand around and talk in little huddles and totally ignore the customers. When they do finally see you, they are snooty and treat you like shit. I am the customer and you are selling me beauty items. These women act as though they are above anyone who walks in, we are the ones with the money, not you. I will never go back there. I was looking for jelly highlighter and i kept telling the middle aged woman who was leading all around the store that the brand was Farsali, she pretended not to hear because she didn't know Farsali from Baskin Robbins and told me that if I knew the brand name, she would be able to help me. Baloney, if she knew anything about the cosmetic industry and what is now trending, she would have been able to help me. read more

I always forget this location is here but really enjoy making it the official after-party stop when I'm in the area to visit the World Market just a few storefronts over. I get excited going in and then it largely goes downhill with not being able to find the product I'm looking for or the line wraps around the store to the point where I just end up putting my items back because it's not worth spending 20 minutes in line to pay $18 for moisturizer I could get at Target $5 cheaper because this Ulta accepts coupons on basically nothing besides Ulta brand products. And about the Ulta brand products here, specifically the front make-up display... It's always SO disheveled and disorderly that it takes the glamour out of shopping for make-up. More often than not, I'm looking at their branded products and a quarter of the stuff out for display has broken seals and/or was already used as a tester by someone before me. No thank you. My suggestion would be to move the make-up display further back from the line ( which is currently set up to wrap around the Ulta brand products). That way, when people are waiting on line for 20 minutes they don't use that time to test and wreck all the merch. read more

Ulta is not the ULTIMATE place. I've been going to Ulta stores when they used to be called Ulta 3. Lately, I either shop at this Kildeer/Deer Park store or the Vernon Hills store. Good Points : -It's a one stop shop for make up, toiletries, shampoo, hair accessories, perfume/cologne, etc. -Most of their staff are knowledgeable -They offer a reward program. So based on the money you've spent every quarter, you receive points which will allow you to purchase basic items. I usually get the Cotton Squares (which saves me about $4). Negative Points: -As a Rewards card member, you get coupons. The 20% Off ENTIRE coupon is what anyone would like to get ... BUT ... It does not include the major Make up companies or when an item is on Sale. "Are you K-I-D-D-I-N-G me???!???!???! Once I went in to get a large Shampoo & Conditioner by Redken. I went up to the cashier with my 20% Off ENTIRE coupon. But the cashier warned me that the 20% Off ENTIRE coupon would not apply on the shampoo/conditioner because they were a few dollars off. Also, I could not use it on a major make up product. I know that was not the case before. I did not want to vent at the cashier because she does not make the rules. But the top executives of ULTA need to change their coupon policy. Because of this FALSE advertising scheme by ULTA, I will have to start shopping at SEPHORA. read more

I do enjoy Ulta, but have avoided the store closer to my house due to some poor service I received. The service at this location was not that great either. No one except my cashier greeted me to see how I was doing. Nor did anyone ask if I needed any help. Also, only one cashier was working and a line of people formed quickly. Thankfully another cashier stepped in to help out. Overall, just meh. Would I come back? Perhaps, but maybe I'll just do my Ulta shopping online so I don't have to deal with the lack of service I receive. read more

I had my first facial ever with Tabitha who is the skin therapist at this location. She was super helpful and knowledgeable, she answered all my questions and helped me figure out what I should be doing to take better care of my skin. I'll definitely be coming back soon for another facial. Definitely recommend her! read more

Come see Tiffany the Skin therapist for the best facial you've ever had. She is truly passionate about your skin. The spa uses Dermalogica and you are sure to see results immediately. You get an hour of pampering AND learn a whole lot about your skin. She doesn't just slap product on your face and send you away, she literally walks you through each part of your face and tells you what she's seeing through the magnifying lamp. Concerns you thought you could never fix, you really ca and she'll tell you how. Call 847-550-9309 to make your appt now! CURRENT SPECIAL: Get $20 off your facial....yep! You'll get all the above for ONLY $35!!!! Tiffanys schedule is as follows... Wednesday 1-9pm Friday 11-7pm Saturday 10-6pm She is also great at her make up applications...$30 read more

I came into the salon at Ulta, after a different establishment made a complete disaster of my hair, and I honestly didn't think it could be fixed. Ulta got me an appointment the same day. I felt super comfortable with the stylist I was working with. She looked at my hair, and was able to tell me what they had most likely done wrong, and then explained in detail how she would fix it. She also, confirmed that I understood what her plan of action was and if I had any questions, after she was done explaining. The stylist was beyond kind and accommodating. She felt so bad for me that she even added 2 additional services that she felt would help even more in having the color hold to my hair, at no charge. Let me be clear, the intial salon I went to WAS NOT an Ulta Salon! I left, very happy with the outcome and confident that I had received services by an experienced, knowledgeable stylist. This is absolutely where I will continue to go in the future. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Kildeer, Illinois

Ulta draws women like a magnet, flaunting it's vast shelves of products and variety of cosmetic lines. Ax body spray has nothin' on a well stocked cosmetic and beauty store! This location does have a hard time keeping their shelves stocked and neat. It is rather busy, but perhaps some better ordering would help? Since I don't really know anything about makeup, I rely on the lovely ladies and gents here to teach me their way and convince me to buy more products than I ever knew existed. They are usually very warm. friendly, and knowledgeable about their products. The only other thing I've noticed about this store is many times when I try to use my Ulta card, their system is down and can't find/process it. read more

I have never gone to Ulta because whenever I hear an eyebrow waxing is $20+ I honestly avoid it. Today I decided to make a different choice and do something different. I went back to the salon because I actually didn't see the benefit brow bar. Bridget said the woman there was probably busy anyway and took me into the back and was happy to get it done for me. She was super calm, and easy to talk to. Usually when you tell people, "eh, I'll come back" you never do. But when I say that I'm coming back, I'm definitely coming back for even a facial. Not only did this woman give me an eyebrow waxing but she suggested some great products for me and helped me learn more about my skin. I don't think I have ever had anyone pay as much attention to my eyebrows as she has. Thank you, Ulta! read more

Ulta is my favorite beauty store - no matter the location. However, I want to send a mild warning about this particular location... Over 5 times now have the women either rang up items twice and/or forgotten to bag my items (just the other day, she rang up my eyeliner but must have left it sitting on the counter. So I paid for it but it never made it to my bag). It's a pain going back when this happens. Also, out of all of the other Ultas in the area that I stop at, this one tends to not have their shelves as stocked as I'd like. They usually are out of something I need. But otherwise, the women there are fairly friendly and helpful if you need something! read more

I have been here several times and the employees are usually very professional as well as helpful..of course there is a few I run to every now and then that don't seem to even have manners.. read more

As a person with over 17 years in the beauty/retail industry, and working as celebrity makeup artist, I was suprised to see how poor the customer service is at this location. I came in last night having to buy a few products and wasnt acknowledged as I came in, as well as ignored by the representative working for the brand I was buying from. She stared at me a few seconds and didnt greet me until I greeted her first. When I asked her a question it seemed as if I was bothering her. The experience itself made me feel uncomfortable and questioning why certain people with poor customer service work in the retail industry. read more

Do not attempt an appointment at this salon. I waited 30 minutes while listening to the woman who was supposed to do my hair chat away with her client while I missed my appointment. Two other employees were sitting chatting and no one addressed me other than the woman who was supposed to be doing my hair. When I let her know I was leaving because of time restraints, she said she was almost done but clearly was not done. This is unacceptable and terrible customer service. read more

The customer service isn't terrible, but they could use some lessons. Don't EVER see Michelle at the brow bar. I paid good money to get waxed and she did a terrible job tweezing the stray hairs. Never have I ever had to tweeze after a wax. I miss Consuelo!!! Bring her back!!!! read more

I am very disappointed in this location, I was there two weeks ago to get a haircut they ruined my hair. I called back couple of days later they made me an appointment for 1:30 and did not see me till about 3:00. The next day I noticed my hair still was not right, (one side shorter then the other) so I called back and asked to speak with a manager ( Corrine) left messages for her and never got a call back.Then I spoke to the GM of the store( Nicole) and she suggested that I should come in so that they can teach me how to style my hair. So at this point I have a horrible haircut. I don't recommend this location to anyone, if I could give them a rating in minus stars I would. read more

Received pretty crappy service from a cool-dispositioned cashier, B., just now. She never called for backup though the line was 3 deep and the elderly lady she was helping was counting out her 86 cents in change. When I tried to use my $3.50 off coupon, was told it wouldn't work - no further explanation offered.. ?! No end greeting, just stuffed my receipt into the bag. read more