After wearing strip lashes for years, I decided to try out lash extensions for a more permanent,…read morelower-maintenance lash look, so I booked my first appointment at Amazing Lash Studio in Fairfield.
After spending (way too much) time researching lash styles on Amazing Lash Studio's website and Instagram, I had a very clear vision of the look I wanted. I even came prepared with my favorite strip lashes and some of my best selfies so I could give my stylist a visual reference of my lash goals. Since I was booked with a Master Stylist, I felt confident that we were on the same page going into the appointment.
Unfortunately, I spent the rest of that afternoon experiencing some pretty serious lash lamentations. The lashes themselves were well applied and good quality, but they just weren't the look I thought I had asked for. I was hoping for more of a cat-eye effect with extra length and volume toward the outer corners, but they ended up looking more evenly rounded across the eye than I envisioned, and the curl was much stronger than I'm used to. After I washed my face for the first time, the curl relaxed a bit, and I started getting more used to the style, but I also noticed some of the lashes on the outer corner of one eye weren't sitting quite right and seemed a little loose.
I'm not someone who typically complains or asks for things to be redone, but after investing in my first set of lash extensions, I felt like I owed it to myself to at least ask if there was a way to get a little closer to the look I'd originally envisioned. So, the next day, I reached out to the studio--and this is where my experience completely turned around.
Olivia, the manager, was absolutely wonderful. She was the one who answered the phone when I called, listened to every concern I had, and offered to fit me in as soon as possible for an adjustment appointment. When I came back the next day, she greeted me at the front desk and immediately took the time to talk through my concerns in person. As a first-time extension client, I wasn't even sure whether what I wanted was realistically achievable, but Olivia explained that extensions and strip lashes simply have different limitations. At the same time, she assured me they would do everything they could to get me closer to the style I had in mind before pairing me with a different stylist, Annie.
Annie was fantastic. She carefully evaluated my current set, looked through my inspiration photos, explained the changes she could realistically make, and worked with me to create a result that better matched what I had originally envisioned. We had a great chat as she worked, and I left so much happier with my final results!
I was also incredibly appreciative that there was no charge for the adjustment appointment. I'll admit I was a little nervous that I'd have to pay all over again or be charged a touch-up fee, but instead they simply wanted me to leave feeling confident and satisfied. Throughout the entire second appointment, they never made me feel like I was being unreasonable or overly picky. It was obvious that they genuinely wanted to work with me until I was happy with the final result. I made sure to leave Annie a tip because I truly appreciated the extra time, care, and attention she put into making things right.
I'm still deciding whether lash extensions are my thing (I may always be a strip lash girl! ), but regardless of that, I walked away incredibly impressed by the customer service at this location. They didn't just provide a service--they listened, communicated, educated, problem-solved, and made sure I felt valued as a client.
If you're considering lash extensions, especially for the first time, I highly recommend this studio. Thank you, Olivia and Annie, for putting the "Amazing" in Amazing Lash Studio!
