SEPHORA

This pharmacy is always giving is such a hard time filling or refilling anything sent by my doctor…read moreover. It's always a vague answer like we need to confirm what your doctor's instructions are or it's an insurance issue. I always make sure to confirm with doctor before they send anything over and this just has been so inconsistent. Might need to find a different pharmacy nearby to avoid anymore issues or delays for when I actually need these meds.

The absolute worst pharmacy on the planet. Somehow on a Saturday there is only one person working…read morethe register. There's about 10 people in line and two others waiting. Upper management really needs to get its act together. It's not just staffing issues, as medication refills are typically partial making it necessary to make 2-3 trips to the pharmacy to get the total prescription. This is clearly not an issue with staff, but management who is trying to have minimal staff to save money. I'd highly encourage everyone to move their prescriptions to Amazon and have them delivered. What was once an incredibly frustrating experience 2-3 times a month is now something I no longer think about and is stress-free. Based off of the other reviews, pharmacy issues seems to be a theme here.

Can't lift the chairs?

The mop apparently sailed by the counter, ignoring the passageway to the back.

See all

Longest line, slowest service ever

Ulta Beauty

3.6(95 reviews)

Asked a woman if she was a stylist as she was in the back and she seemed busy but was nice enough…read moreto help. Wanted her honest opinion on a shampoo and conditioner. She pointed me in the direction to something different than I usually consider, and it happened to be on sale. I never heard of and I just wanna say thank you because I love it.

There is no point in do pickup if they have you wait in the same line. The manager Kim is pretty…read morerude and I can see why the other employees are also rude. No one helps you I was standing in the pickup section for over 10 minutes I made eye contact with multiple employees yet they never asked if i needed help. I have gone to this location 5 times within a year and they always switch it around sometimes they ask for an ID other times they don't and then sometimes they Scan the ID. and it all depends on how you look if they see that you aren't the best dressed then they ask to scan the ID while other customers won't get asked for an ID. Honestly I don't know how this store is still open if the employees and managers are rude and racist.

See all

Benefit Cosmetics BrowBar

5.0(9 reviews)

Brad is the best! Appreciate his perfection, professionalism and humor. Love my brows when he's…read morefinished

Chiquita is my girl! I started going to her back in NOV. I found her by accident when I did a…read morewalk in and desperately needed a wax and a tint. She told me that the person in the past who framed by eyebrows didn't go with my face shape and she took her time to carefully frame my eyebrows by my face shape. She also listened to my concerns about how whenever I go somewhere else by brow tint fades. She told me some tips and made it a perfect color. I've been going to her for the past 5 months and I always get compliments on my brows! I go every 4-5 weeks, and by the last week my brows start to look ugly and she fixes them right up. Usually after I'd get my brows done somewhere else they'd start to look shapeless by the first week.

Get brows cleaned & sculpted into the ideal shape for your face with our "famous for a reason" brow wax.

It's a good day for great pores! Get oh-so-smooth skin and smaller-looking pores that'll turn every day into a Good Pore Day ...

See all

Let's get thready! Do away with strays and shape your brows with gentle yet ultra-precise brow threading.

Chicago Dental Studio

4.4(129 reviews)

Luxury

Locally owned & operated

Excellent experience at Chicago Dental Studio - West Loop! Malia was outstanding--she made both…read morecheck-in and check-out quick, easy, and seamless. She was friendly, professional, and welcoming throughout my visit. Her exceptional customer service made a great experience even better!

Please stay away from this office!…read more I called the office in August about a bump on my jaw it was a bit painful and I wasn't sure what it was so I called the dentist to see if they should do X-rays. They said I need to go to urgent care for that. I go to urgent care, they find nothing wrong, I go to my primary doctor they find nothing wrong. Months later it is still there, I have a routine cleaning. They tell me I need a root canal and the bump is from a root canal. They went ahead and quoted me thousands of dollars and made an appt for me with the endodontist for this to happen. I thought this was strange, so I wanted to go see an endodontist somewhere else to get a second option. So I head over to aspen dental, the endodontist took X-rays and a quick check, and said nothing is wrong but it looks like you have an overdue filling that caused your gums to swell. Chicago dental was going to preform a completely unnecessary procedure on me. I told them there is a filling I need done, they saw the images and filled it. I'm not sure if it's a money scan or truly a lack of knowledge. They cost me thousands of dollars telling me in the first place the bump I had was nothing they could deal with when in reality it was just an overdue filling. The front desk staff is very unknowledgeable and never should have let this situation happen.

0.8 mi•West Loop, Near West Side

Modern Dental Office

Clean & High Tech Dental Office

See all

Come get a teeth cleaning at our West Loop Studio

Brian M Braithwaite, MD

4.7(73 reviews)

totally ruined my face by his overly aggressive liposuction to the face. im a sunken skull like a…read morepumpkin that had too many candles in for way too long.

I can't say enough good things about Dr. Braithwaite and his staff. I'm early on in healing, but I…read morefeel much better as time goes on. Highly recommend

1.2 mi•West Loop, Near West Side

Brian M. Braithwaite, MD, FACS

See all

Sangini Patel, M.S, PA-C - Liv Aesthetics

4.9(18 reviews)

I've been going to Sangini for several years and I've been 1000% satisfied. I've gone to her for…read moreboth lip filler and botox and have been nothing but satisfied. I love that her approach to aesthetic dermatology is really longevity-focused. My best friend goes to her as well and both of our results have always looked subtle and natural but show an undeniable 'glow up.' She also has a way of being kindly transparent about her perspective that is truly unique in this industry. It shows she genuinely prioritizes her clients' satisfaction short AND long term, not how much product she can sell.

I saw Dr. Patel last month for acne and redness. She diagnosed me with Rosacea and her treatment…read morehas shown tremendous improvement in just four weeks. I've had really bad skin since my teenage years and I feel like Dr. Patel's treatment has set my skin on a path to eventual smooth skin :)

1.2 mi•West Loop, Near West Side

30 days post treatment

IPL results after one session

See all

Under eye and temple filler before and after

Lustre Skin Boutique

4.7(67 reviews)

Last August (2024), I visited Jennifer at Lustre's new location, not far from her previous one. She…read morehas completely transformed the space with her warm, modern, earthy-boho style--lots of natural wood, big windows, and plenty of sunlight streaming through the waiting area. You'll even find curated goodies like Eminence skincare products, vintage jewelry, and other unique finds. Jennifer is incredible--both as a person and at her craft. She's the only practitioner I trust with my skin, and this visit was extra special because I had my first more advanced treatment: an Erbium Peel laser. Afterward, my skin looked like I had a mild sunburn and felt warm, but I was still comfortable enough to meet family for dinner. Jennifer explained exactly what to expect and how to care for my skin, and she was spot-on (as always). By the next morning, the redness was gone, and my skin felt tighter, smoother, and glowing. For someone like me with super sensitive skin, Jennifer always finds the perfect balance--pushing just enough for great results without overdoing it. This treatment was the ideal first step into something a little more intensive without jumping into Botox or injectables. If you haven't visited Lustre or booked a treatment with Jennifer yet, this is your sign. She's been doing this for years, continues to expand her knowledge, and is amazing at recommending the right products--favoring organic options while also understanding when active ingredients make sense.

I have been going to Jennifer for 5 years now and she is the only person on earth that I trust with…read moremy skin treatments! Jennifer has state-of-the-art esthetician equipment, and is extremely competitive with her pricing. Her service is unmatched in Chicagoland. Highly recommend her services to anyone with troubled skin, or if you are just looking for a relaxing facial with the highest quality of products.

New West loop location

It's so nice when the weather is lovely and we can do body treatments outside.

See all

La Boutique at Lustre

Legendary Spa

4.3(41 reviews)

•$$$

I've lost track on how many times I've been coming here.. and I can honestly say that this is…read morebecoming one of my favorite lol. The customer service is top notch! The salon is clean and nicely decorated. I usually get a regular pedicure and a gel overlay with some type of intricate design, but I've also have done no chip pedicures as well as having my eyebrows and lashes done and again perfection!

I was thrilled when I found out Legendary was coming to the West Loop. There's no shortage of nail…read moresalons in the area but none are good IMO. Prior to Legendary, I used to to drive up to Lincoln Park or Lakeview to get mani / pedis. I've been a number of times for both gel manicures, nail art and pedicures. I have naturally strong nails so I've never tried their gel overlay that others rave about. This place is $$ than others around, but for the most part you're getting good quality service. I will say I'm not a huge fan of their pedicure chairs, they're aesthetically pleasing but not the most comfortable. Booking can also be a challenge, but if you plan ahead you should be just fine.

1.3 mi•West Loop, Near West Side

Our Legendary Pedicure Area

Warm, Welcome, Vibrant

See all

Legendary

The Space

4.0(1 review)

This is a convenient store to go to because they are close to my house, and they have many other…read morelocations. Not only that ,but they have low prices everyday and the owners are nice and friendly.

0.8 mi•West Loop, Near West Side

View from outside of The Space Chicago. Entrance on Carpenter Street in the West Loop

See all

MITCH by Paul Mitchell

Lorri Cobbins, MD

4.7(56 reviews)

This is the first time I'm writing a review on my procedure. Six years ago I had a skinny bbl done…read moreby Dr Lorri Cobbins. I was naive at the time but I really wanted a little bit added to my bottom so I went in for a consult. I was also really skinny (like model skinny) so even then she told me oh yeah I've had patients your size or smaller do procedures by me, I wish she rejected me or at least did a less risky procedure since her skills didn't match the words I heard. My body was so perfect in every way before this procedure (just wanted a little boost on my bottom). I remember I said "I heard some peoples shoulders get bigger she was like "Oh no that's not true at all." She did Lipo to my stomach which barely had much fat, inner thighs, and back. Anyways 6 yrs later and I'm struggling with my body image. I've lost my confidence, my skinny bbl doesn't look great, can't find a solution because I have skin laxity on my back and stomach, scarring/tethering (again this is from the aggressive lipo she did and how she used the surgical tools), Lipo fibrosis on stomach and back and yes the upper back looks bigger. I followed all the instructions of wearing the compression garment and everything. The problem wasn't the aftercare instructions I perfectly followed, the problem was the poor surgical technique. She did aggressive lipo on me, took out too much fat because I was thin and ruined the look of my skin. I now have 2 rolls on my back that I never had before my procedure and I feel always bloated for some odd reason no matter what I eat healthy or not even though my diet didn't change. I only gained about 10 pounds (still at a weight women would love) but even with that if the surgical skills were good the body would grow out nice and even, it wouldn't look botched. I wish she rejected me and told me to come back in a year or 2 if I want something permanent after I try something temporary. I wish she told me thoroughly and openly what kind of problems can come up (this was only briefly discussed and none of the problems I have now were discussed as potential issues after surgery). I wish she gave me a temporary option or smaller procedure not as damaging as a first solution to see what it would look like. I didn't receive any other options. I think plastic surgeons (especially ones who've had botched outcomes from their work) need to give a couple options and really think about if the contouring will look nice with each option so the patient can have a good long term outcome and more people will trust them for procedures. Dr. Cobbins took away the most thing that made me confident back then and damaged my body. I am struggling in every way imaginable because of this procedure done by Dr. Lorri Cobbins. The most perfect parts of my body were ruined because of horrible surgical technique and now I am left grieving it. I struggle every day to look for a way to fix it and I'm too afraid to go to someone else that may further damage me. I don't take photos anymore like I used to, I don't try on clothes when I shop like I want to. I can't look at myself in the mirror the same way. Please if you want a better/different look try temporary cosmetic things first so they go away if you don't like them and you don't have to live with the permanent result of a botched procedure.

Dr. Lorri Cobbins performed my gynecomastia removal at the end of February. Now, two months later,…read moreI'm thrilled with the results. Everything from my first consultation through the procedure and follow-up was smooth sailing. All of my questions, no matter how small, were answered with thorough explanations to help me get the best result... and I truly believe I did. I waited a long time to get this surgery (probably longer than I should have, but that's a 'me' thing), and I couldn't be happier with my experience all-around. From the kind and knowledgeable staff, to the amazing on-site surgical center, right down to Dr. Cobbins' brilliant expertise and joyful spirit... My experience at the Aesthetic Institute was everything I wanted. The best part: it all fell within my budget. Dr. Cobbins, I can't thank you enough for giving me my self-confidence back.

See all

Why does Yelp recommend reviews?

Hundreds of millions of reviews are posted on Yelp, and our automated recommendation software works in the background to showcase the reviews that it …

5 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Alexandra J.

7 years ago

Absolutely horrid customer service. Usually, the customer service is impeccable and I have a great time treating myself with make-up through my pay. Today, this Sephora seemed to be on high alert. There were 9-10 employees interrogating everyone. The moment we walked in, an employee had kept her eyes on my coworker and I. It was easy to tell she was tailing us as her appearance was easy to spot. My coworker and I were browsing when we realized that my coworker had bled through her pants. We were trying to discretely check her pants underneath her jacket. The employee thought that we were "discretely" concealing merchandise as we were literally flipping the jacket up. She started with a disgruntled smile and greeting before handing us a basket. It was obvious what she wanted. We decided to leave because, obviously, bleeding out in public is not okay but I still wanted to actually buy something but I decided against it. We gave our basket to the employee and told her about the situation. Guess what she did? She called the security on us. As we promptly left the doors, a man asks us to leave any merchandise we took. He was very polite and mentions that "we should drop whatever orange thing they mentioned" and for me to lift up my jacket. And so I did. There was absolutely nothing. This Sephora is an embarrassment. I do not need to show the public a blood stain to leave. Much less accuse people of shoplifting. I've had several minority friends accused (but not apprehended like I was). Ulta is much better. Sephora is overpriced and absolutely uncomfortable. Michigan ave. Sephora is an absolute pleasure to shop in. read more

Katarina A.

6 months ago

What can I say that you wouldn't already know - it is Sephora, haha. Still, people can have a bad experience even at a popular chain/franchise like this, and I did NOT have bad experience. Most likely because of its prime location in the Loop, but this place is spick and span and the service / staff were all great. read more

Jamie S.

13 years ago

I love this place! Its better than Ulta is has more selection. They help you find the best products for your skin. AND you can take a sample with you if you havent decided! read more

Justine C.

12 years ago

It was packed but I was still greeted and offered immediate assistance. Love that.

Mia J.

12 years ago

The staff here is super helpful and they always help me find what I need.

SEPHORA - cosmetics - Updated October 2026

Browse Nearby

BEST of Chicago, Illinois Coffee near SEPHORA

BEST of Chicago, Illinois Restaurants near SEPHORA

BEST of Chicago, Illinois Things to Do near SEPHORA

BEST of Chicago, Illinois Hair Salons near SEPHORA

BEST of Chicago, Illinois Perfume near SEPHORA

BEST of Chicago, Illinois Breakfast near SEPHORA

BEST of Chicago, Illinois Makeup Stores near SEPHORA

BEST of Chicago, Illinois Nails near SEPHORA

BEST of Chicago, Illinois Eyebrow Threading near SEPHORA

Browse Brands

Sephora

Browse Articles

Articles by date

People who viewed SEPHORA also viewed

Ulta Beauty

3.6

(95 reviews)

Korean Beauty

3.7

(14 reviews)

•$$$

100% recommend this place. I always buy my skincare here and the free masks they give after you…read morepurchase make me so happy! :)

First time visiting the store and unfortunately the older lady (i think the owner) was extremely…read morerude. I took a picture of a product that I wanted to send to my mom to buy for me and the lady was very snappy and told me "no pictures, no pictures". It's not an unreasonable request but it's how she said it. She could've asked nicely, very bad customer service. There are also no signs that says no pictures so she had no business acting like I somehow should've known that. Also clearly other people have taken pictures because you can see them on google reviews/Yelp. She seemed to have targeted me from the beginning by giving me the stink eye, I couldn't tell if it was because of race or if she thought I was ugly? Idk it's sad because it's actually kind of a cute store.

MAC Cosmetics

4.0

(41 reviews)

My mom had to get a color match for vitiligo, and the person that helped us did an amazing job! She…read morewas sweet, patient and listened to what my mom wanted. Vitiligo can make it difficult to find the perfect shades to even out the skin tone, but the person who helped did a great job matching. Didn't catch her name but she had a Frida Kahlo tattoo.

I came in just to get a color match for foundation and I was treated like a celebrity by Raivyn and…read moreDesi! From the moment I walked in, they greeted me and made me feel so welcomed . Desi & Raivyn both spent about 30 mins helping me find the perfect color for my skintone. A bit tricky since I'm naturally very pale but had on self tanner and plan to get more tan for summer. I wasn't going to buy anything but when the customer service is this amazing you almost feel like you have to!! I left spending $86 but feeling very confident about my two new products! Also walked out looking like a new person wth glowing skin! I'm also excited to see that they do makeup in the store for $60 & $90!! Depending how glam you want. They also have a free makeup class in store this Week I can't wait to go to. I've always been a MAC girlie but after working remote for about 5 years I RARELY wear makeup anymore. I'm excited for my new makeup & tips & tricks I learned from these two beautiful souls! Thank you ladies

Chocolate For Your Body

3.3

(308 reviews)

Today was my 2nd time getting a Brazilian and my first in Chicago. I broke my Brazilian virginity…read moreat Brazilian Wax Spa by Marci in Hoover, Alabama in September while attending my college best friends wedding and I vowed I would "keep things trimmed" from that point on. Here in the 3rd largest city in the United States there are many places to choose from when seeking a Brazilian but after reading nice the reviews for Chocolate For Your Body I decided to give them a try. My Esthetician was bubbly Amber who was ready and waiting for me when I bounced through the door at 8am SHARP! I opted for the Chocolate Wax just because - well it has chocolate in it which has those oh so important anti-oxidants to help in healing and anti bacterial benefits as well. Who knew chocolate is good for a girls palate and her nether-parts!!! But back to Amber, she was quick and somehow provided the service without me even flinching!! Great service in a warm and inviting environment. Chocolate For The Body has a customer for life.

So much was miscommunicated or NOT communicated at all. When you book an appointment early,…read moreeverything should be clear. The day before coming in, I received a text message to confirm my appointment so I did. Immediately, I received a text stating that my appointment was confirmed. Later that afternoon, I received a cancellation notice for a CONFIRMED appointment. When I got off work I called and inquired why. I was told because there was no credit card on file. If one was requested at the time I booked the appointment, I would have left one. We arrived at 11:05 for our 11:30 appointment; signed wavers and was offered a beverage. We chose white wine and didn't know it would be warm. My best friend received her massage first and just when my feet were in the water, they were taken out. The massage therapist was ready for me. So my best friend started with her pedicure. After my massage, there was a period of waiting. A long period, in which we binged on Good Girls. There is only one nail tech on duty, it was explained that sometimes there are two on Thursdays. I made sure that my friend was able to receive the signature chocolate experience. Time did not allow me to take advantage of anything special. We were there so long that I lost the desire anyway. At some point, you could hear light growls from our stomachs. No one ever offered us anything other than the initial welcome glass of warm, white wine. Upon completion, we were told at the register that the business adds a four percent charge to all credit card purchases. RIDICULOUS! That's on the total! When asked why no one shared that we could save if we paid cash, the response was "I didn't book your appointment". In spite of how long we were there, we still left a nice tip for our services and purchased two bottles of chocolate oil.

Clean Your Dirty Face - South Loop

4.0

(42 reviews)

Clean Your Dirty Face is a good option if you are looking for a no-frills, very quick facial…read moreservice. If you are a first time guest, there is a special for a $35 facial. For me, $35 is just the right price as this is not your typical luxury, spa style treatment. I was greeted quickly on arrival and taken back right on time. Service is provided while sitting in a salon style chair in an open area, so others are getting their facials done next to you. My aesthetician was nice and customized my facial to fit my skin's needs. My skin did feel plumper and more moisturized after my service. I was going on vacation the next day, so I just wanted a little glow. They have a membership which makes the facials a better deal. Personally, I won't come back too often because I prefer going to a spa for a more traditional hour long service. However, I think is a great option for those looking for decent skincare without all the frills.

Nylle and Aja are absolutely amazing!…read more Adding regular facials to your skin care routine is not only an investment in your beauty regimen but in your overall health and wellbeing. Facials are a great stress reliever; they help you to relax as I almost fell asleep during my lymphatic face massage. Facials help with premature aging; with me being over fifty it's important that I am consistent with skin care and I love a healthy, hydrating glow. Facials help improve product absorption; with the price of serums and creams constantly going up, I can't afford for anything to just be sitting on my face. I need it fully absorbed into my skin. That's how the products work. I tried counting how many steps Nylle performed while doing my facial. Between the steamer and her magic hands I would doze off. I know I was cleansed twice and there was an exfoliant applied. I do remember the ice queens with the charcoal mask because the bulbs were cold. Other than that, it's a blur. Afterwards, my skin felt amazing, plump and hydrated. I really enjoyed the blue sea kale serum which I got to keep as I upgraded to the Blue Steel Facial. Worth it. Aja at the reception desk is very welcoming and not at all pushy about getting you to sign up for a membership. They are running a 35$ facial special for a limited time. If you miss this special, go to the website. There is always a code for first timers. I will return for the recommended Zen Facial. Don't expect me to remember it. Lol.

Y'lonn Lash Studio and Head Spa

4.8

(31 reviews)

Overall: 10/10 would definitely recommend and return -- Great customer service, taking covid…read moreprecautions very seriously, and amazing work! Location and covid measures: very well kept, clean and simple space. It's easy to walk right by it on 16th, so look for the large decal on the window showing the Y'lonn Studio logo. It's kind of difficult to park sometimes (they're doing consturction on both Wabash and State), but there's normally some parking around the corner on Wabash or State. They require you to WEAR A MASK and ring the doorbell when you arrive for your appointment. They take your temperature on arrival, and they also wear masks while performing service and checkin/out. Service: I got classic lash full set, Eroica is a goddess. Her work is amaaaaazing and she is so gentle with the lash application. She is so easy to talk to and is a true professional. Product: the lashes looked amazing, very natural and I even let her decide what would look the best. The lashes were mink and good quality, the glue was non irritating (I've had other adhesives that make my eyes water/itch for weeks after). Lashes stayed on for ~6-7 weeks, even a few left hanging at week 8. I'm bad with getting regular fills so I haven't been back, but definitely will. TLDR: Put on a mask to protect Eroica and protect yourself, but please go and support Y'lonn Lash Studio if you need lashes done!

Hands down the most natural, beautiful lashes I've gotten. I'm only upset I didn't find this place…read moresooner as I've gone to 3 other places but ylonn does it the fastest in an hr. Def more expensive than the other place but worth saving the time and great results. Also very professional !! You can tell she's been doing this for more than several years

Salt Mara - South Loop

3.5

(14 reviews)

Ruth is amazing! I love it here. She made me feel brand new! I also love that they have many…read moredazzle dry colors so you don't have to sit all day waiting for your pedicure to dry

Ahhhhhhh! So frustrating. Twice I verbally made appointments and when I arrive it's not the right…read moretime. I bought the membership for 85 a month a while ago and have yet to use my credits.

Polish Me Nails & Spa

3.4

(109 reviews)

I had a very good experience at Polish Me. I walked in and was able to get an appointment for a…read morepedicure without having to wait. The salon workers are all very friendly and the salon is clean and cozy. I got the basic pedicure, which was no frills, but fairly priced. They have a lot of polish options, including no chip and Dazzle Dry. After my pedicure, I was able to hang out for a little while under the dryer to make sure that my polish was truly dried. My nail tech was detail oriented, but efficient so I was able to get in and out quickly. I would come back again for another basic service. They have a combo mani/pedi during the week for only $50 - I'm excited to go back to try it out!

Came here to get my gel x removed since this place was in the neighborhood, but really wish I…read moredidn't because the quality of service was horrible. The guy who removed my gel x was extremely rough on my nails that they were extremely damaged by the time he was done. All my nails had a ring of fire due to how rough he was. It's been exactly 2 months since I've gotten my gel x removed here and the damaged nails are finally almost done growing out. He even had the audacity to blame the previous nail tech who did my gel x nails that my nail condition was poor, and i then stated to him, "That's interesting, when I got these gel x on, the nail tech told me my nails were in good & heathy condition, which I agree with. I did my own inspection of my nails and they looked healthy and not damaged since that nail tech worked with good care." Also, while I was getting my nails soaked off, a customer from the previous day came back because she realized there was an inconsistency in some of her nails, so she asked to get it fixed. More proof that their attention to detail, service & care here is not good.

Emerald Lashes

4.7

(90 reviews)