Awesome return/exchange policy. I've been going back and forth with a T3 Single Whirl vs. T3 Bodywaver. After 4 tries, I finally went with the T3 Bodywaver. I only chose to review this Sephora because of an employee who took that extra step to check what tier I was on to make sure I get the proper points on my membership. I didn't even ask or know about it! So, Sephora corporate - if your reading this - give my dude Brandon a job well done or a little summin summin for taking that extra step. read more

SEPHORA - The winner! - Cosmetics & Beauty Supply Near Me - Burlingame, California

I love shopping at Sephora but this location has the worst costumer service and extreme lack of communication. I waited for 10 minutes to be matched and the one guy that was supposed to help me, gave me attitude and told me he would get someone and never did. And only "found" someone to help me after I was already upset about waiting. If I have to return a product it's on them. I will not be coming back to this location, there are many others that people are extremely nice and have better work ethics. Disappointed to say the least. read more

This place rocks!! I went in there and asked the lady what was the latest and best selling perfume and she picked one my wife loves. thanks for the fast, and great service!! sam read more

MELISSA IS AMAZING!!! She did my makeup for prom and listened to exactly what I wanted and made sure that I was happy. After the look I originally wanted didn't end up looking that great, she was patient and did everything to make sure that I ended up with the perfect look. She took her time and you could tell she really cares about the client and making them happy. Also, she has great knowledge of the products and did an excellent job of picking out products that complemented my skin and the look I was going for. My sister went to MAC and was unhappy with her look. Melissa fixed her up and made her look much better. Great customer service!! I could not be happier about my experience and would definitely recommend her for makeup!!! read more

Five stars because of Zoya, who restored my confidence in Sephora beauty advisors. I had gone to the Sephora in Hillsdale mall the day before visiting the Burlingame store and talked to 4 different advisors and none could either answer my questions or give me a definitive recommendation. It was a lot of "I think so" and "probably" answers. The next day I go to Burlingame and Zoya gives me strong recommendations based on personal experience or research she's done. It's obvious she has a passion for make up and beauty products. Minus one star because they didn't have a product in stock and she told me erroneously that I couldn't order it online and still get my beauty appreciation event 20% discount. Went to the SF Sephora store and they hooked me up. read more

This store racially profiles EVERYTIME. If you can avoid this location please do so. Was purchasing a small eyebrow pencil before and was watched by multiple employees, and was harassed about needing a bag for a tiny item. This last time I​ was over it. I wanted to do an even no receipt​ exchange which is fine to do so (I worked for Sephora​a before) but the lady at the register refused. I would avoid this location, Daly City is a major upgrade compared to the staff at Burlingame​ read more

Came in today to get help covering up a black eye, Zoya (maybe spelled wrong) was so sweet and resourceful. She showed me how to cover it up and made me feel much better leaving the store! read more

I scheduled an appointment months ago for a full makeover at 1:30 pm and was on a tight schedule as today is my high school graduation. A makeup artist was assigned to me, but she was working on a different client from the time I got there until 2. When she was finally about to start doing my makeup, she went back to the client she was previously working on to "touch up" her makeup. I then left as it was clear I wouldn't be getting my makeup done anytime soon. There were 4 other employees in store and not one would do my makeup. This environment was COMPLETELY unprofessional. To have only one makeup artist and to be over 30 minutes late when your client has an appointment is unacceptable. This was a waste of my time on one of the most important days of my life. Absolutely disappointing. read more

I was playfully walking along Burlingame avenue while recording a video for a friend in Peru prior to my visiting her, and wanting to show the sights and sounds of my hometown. I quickly zipped through a few aisles, appreciatively recording the variety and narrating for my friend. I was confronted by an overly hostile manager who rudely confronted me as if I were doing corporate espionage, and forced me from the store. I have avoided patronizing them for the last 3 years, but relented 2 months ago to purchase a nail polish. I was forced to wait while the clerk chatted for 5 minutes after the previous transaction, talking about personal issues. It was rude and unacceptable. I despise this place. Mac down the street is much more pleasant, as well as mac in Nordstroms at Hillsdale. read more

I had an appointment with Topacio for makeup yesterday and had an amazing experience! Topacio is professional, friendly, competent and not too pushy. I was very happy with the makeup and most importantly felt welcome at the store. Keep up the good work Topacio! Will recommend friends to go to this Sephora. read more

This sephora location is not super friendly and helpful. I needed to find a new foundation, since they stopped carrying my favorite :( I wondered around for about 5 mins. trying to find someone to help me. I finally approached an associate and she seemed very standoffish and told me she had to help the make artist because she had two girls in line so it would be a little bit. (There were more associates who I think could help out, this girl was just sour). I leave and come back in after shopping around and am greeted by the nicest girl ever! Stephanie is a gem and is so knowledgeable and helpful! She took the time to listen to my needs/concerns and find me the right product. When they were out of stock (lol of course) she immediately told me she could order it for me and hooked me up with a generous sample size until my foundation would arrive. Great service thanks to Stephanie :) read more

I am the really nice customer. You are the employee. It's your job to greet and help me. Instead, you've taken up the role of b*tchy make-up warden. I am the customer. You are the employee. You've decided that the most efficient way to earn money is by ignoring me and chatting with your employee-friends about your ill-fitting black blazers. I am the pissed customer. You are the employee. I ask you a question; you act like I've just slapped the poorly applied make-up from your face and that the task of walking 10-feet to find the product I want and throwing it at me literally makes your soul hurt...as if you had one. I am now a force to be reckoned with. You are the employee. Therefore, just to reiterate, I am the customer and I am always right and I am the reason for your paycheck so quit the snide, "I am all that is great in the world of make-up" attitude because last I checked, you did not invent long-lasting mascara, the perfect false lashes or shimmer lip gloss. All I'm asking for are the basics of customer service "hello--how can I help you?--thank you" because in the end... I am the mothereffing customer. You are still the employee. read more

Date: 12/3/13 Time: 11:36AM Last 5 digits of my receipt #: 16856 I am not one that writes Yelp reviews on retail chains. However, this one is my first and hopefully, my last. I worked retail throughout high school and college. I understand how frustrating it can be when working the fitting rooms and having people throw clothes around as if workers are maids to clean up after them. I understand that working retail, especially during the holidays, can be draining and of course, we all have our bad days. With that being said, I try my hardest to treat those that work retail with respect. I try to put back my clothes neatly after trying things on. I try not to throw things around or mess up store displays knowing that someone worked very hard on it. Lastly, I try my hardest to be patient and kind to the workers knowing that people can have bad days. I went here briefly during my lunch break in between client meetings. I decided to stop in and pick up a last minute white elephant present that I needed by Friday. I specifically chose this store because I had a $20 rewards card that I received in the mail. I grabbed something that cost $28 and went to the register. A girl with long blonde hair (I forgot her name but I attached my receipt number) rang me up, took my gift card, scanned it, and then tore it into tiny pieces and dumped it. I slide my credit card and as the receipt came out, I noticed the total. The total came out to $20 something dollars. I told her that I should have gotten $20 off and she RUDELY said that I was wrong and the card i handed her stated that I only get 10% off. I asked her if I can have the card back (or a replacement card since it was obviously tore) because I wanted to see it again. I could have sworn it said $20 off. She said that it was too late and that I was wrong and the card was gone and there was nothing that I can do about that. Her tone and her demeanor was extremely condescending. She repeated herself again, this time slower, "You do not get $20 off, you get 10% off!" Due to the time crunch because I had a meeting to attend to, I left without even bothering to ask for the manager for some type of help. I just checked my email right now (Sephora sent me an electronic version of the same exact gift card). Turns out, it was $20 off but the disclaimer was if I spent $50 or more. Granted, I was in a hurry and I didn't have time to observe the disclaimer, she should have at-least told me. With that, I didn't appreciate the fact that she talked to me like I was an idiot. Most cashiers would encourage people to spend additional money in order to receive the $20 off. Oh yes, I am obviously annoyed. I've already did my survey that was attached to the receipt. Hopefully someone can train that specific person on how to talk to customers. Better yet, maybe she's better off working the stockroom. xoxo, Jacquelynne read more

Will not recommend simply cause of customer service, when there are so many other cosmetics stores are around! I visited this particular store couple of days ago. My friend gave me a gift card so I wanted to cash it out on some makeup. When I asked sales rep which concealer she would recommend for a heavy cover up- such as scars or pimples/ zits, i was told by her that you are suppose to treat your pimples instead of covering them!!!!! Like , WTF????? She is not my doctor and it's nobody's business what i do with my face! I came to buy a concealer and not to be "schooled" by some customer service rep about my face!!!!!!! read more

I have been meaning to leave a review for a while now. Let me just state I love Sephora! That is where I get all my make-up. I use to live in San Jose where there is a Sephora in just about every mall. I am also a VIB and one for many years. I moved to Burlingame a few months back literally a 5 minute drive from this location. Naturally, I would be thrilled to be so close to one. The 3 times I have been to this store I was severally disappointed! All 3 visits were on the weekend. I had the same horrible encounter with the same employee that I later, after asking, found out that she was the opening manager. On one occasion I was looking at the Tarte booth and noticed by appearance the product was low so I looked in the drawer underneath. Which, low and behold there was plenty of product that no one refilled. So, very neatly because I worked in retail started to look for a specific brush. The opening manager, MARIA, out of no where comes out the cuts and very rudely says " Can I help you look for something?". She damn near scared me! I said "yes I'm looking for this brush and pointed to the display". She very shortly said "We're all out you can find it online" then closes the bottom drawer. I got highly irritated and left. The second time I came in was on a Saturday and to start it off she opened the store about 10 minutes late seeing that people were waiting outside. At this point I am looking to find a new NARS foundation. They had on display the new Nars velvet matte foundation. I had another worker match me for it. The color I wanted was out in the display. So, I started to look underneath to see if by chance the display hadn't been refilled. Maria comes out the cuts AGAIN and same situation very rudely asked if I need help. I told her what I was looking for. She begins to tell me that they are all out and do not even have the new foundation online as it hasn't been released yet. I asked "why is it on your shelfs then?" . She tells me that an employee made a mistake by putting the new foundation out and she has no idea when they will have refill(keep in mind she had major attitude the whole time). She decides the conversation is over and walks away. Another co-worker was standing next to her and even he had that awkward look on his face. I asked him "Is she always this rude?". He tells me " He has gotten his before" and gave me the GM's number. Oh, and when I went home,looked online and the foundation I was looking for was INDEED online! The third time I went in I was browsing around and sure enough Maria was working. She was standing in the corner with another co-worker talking very loudly about her personal life, completely unprofessional! The whole time I was there, 20 minutes or so, she was just standing there gossiping. The other workers seem pleasant but this MARIA chick has some sort of chip on her shoulders! I get it i'm coming inwearign sweats with no make-up on and I look pretty young. She probably assumes I'm some teenager who doesn't know anything looking to steal. However, I'm not Im 27 and know more about customer service and management than her. Completely turned off from his location! It seems many others have been having the same issue too! DO YOURSELF A FAVOR AND SKIP THIS SEPHORA ...AT LEAST IN THE MORNING WHEN MARIA IS AROUND. I have no idea how she made it to management! read more

I got my makeup done here for my high school graduation, and they made me look FLAWLESS. Everything was perfect and exactly the way I wanted it to be. The lady that did my makeup was so kind and kept asking if I wanted to make changes and such after every step. My foundation wasn't cakey at all and matched my skin tone. Definitely going to come back again! read more

Normally, Sephora has great service & I feel very welcomed upon coming in and the employees walk me through each product I have questions with. That is to say, however, I normally come in with a full face of well applied makeup on and look decent. Today, I walked in in sweats, no makeup, hair in a bun, and a t-shirt with a friend. We're both VIB Rogue and spend more than a healthy amount of time & money at Sephora. No one said hi and it's a Tuesday morning. Two employees continued to look at us without saying hi, whispering and nodding, and followed us around the whole store without a word. I assume that they believed us to be stealing which made my entire shopping process incredibly uncomfortable. The lady who continued to follow me, walked behind me all the way to the register and then rung me up. Upon realizing I was buying the only products I had in my hand, THEN she was nice and THEN she asked me if I found everything okay. What the hell?? I will be going to Standford's Sephora for my next visit- it's worth the extra time in the car to be treated like a decent human being. My friend even noticed and we were talking, trying to justify their behavior which was completely rude. I don't do Yelp reviews often but this was unacceptable. Get it together girls. read more

I'm torn whether or not I should be giving it a 2 or 3 star review....the products and selection is fabulous cuz its conveniently located in ONE store, but the service pisses me off everytime I'm there. I'm a sephora whore---I have over 1000+ BI points...I know, crazy right? How did I ever accumulate all those points?? So now I'm at V.I.B. status in which Sephora emails me freebie coupons every few weeks, which I thought was a cool as a perk. So I print out my coupon and head over to Sephora (which is conveniently located a mile from my work) and purchase something for my mom for mother's day. I show them my coupon for a free makeup kit with any purchase and they told me they ran out. I just got the coupon TWO DAYS before....okay, so they lady at the cashier promises to call tomorrow and check on when they would get more and let me know so I could pick it up since I bought something. They call me the next day and said they wouldn't get anymore, she said there was nothing she or I could do to get the freebie. she said Stonestown or the airport (???) locations might have it, but there was no guarantee they'd honor my purchase.. aaahh :O what a waste. So about the service---- The ladies here are a bit snooty like they don't want to help me or don't really know anything about make-up or face care....WHY ARE YOU WORKING HERE THEN?? Another time, I tried to do a return because the primer I bought was flaking and I read reviews about people having similar experiences....the flaming red-head lady at Sephora tried to tell me that it wasn't the product's fault and she had NEVER heard such complaints about the products. Um....ok...what about "customer service"...and "i'm not satified so I want to return it"...I realize that she doesn't want to help me as I continued to insist on the return, so I asked another who was standing nearby and the red-head lady stomps off. WOW. Customer Service? FAIL. read more

The 19 year olds who work here encouraged my age inappropriate love for glittery eye shadow palettes. I will never grow out of this.

This location is awesome the store is very spacious and stocked. All the employees were friendly. I was helped by Terri she was so kind and knowledgeable she helped me find exactly what I needed and answered all my questions. I highly recommend the burlingame location over the hillsdale location where almost all the employees are rude and get annoyed when asked a question. read more

Let me start by saying I DO love Sephora but I can NOT tolerate the employees looking at my daughter like she's about to shoplift!!! I spend enough money here (VIB Rouge) to have a bit more faith... I only spend cash (in store), they all know my face because I'm a regular but to have about 3 employees and security follow my 14yo daughter has me fuming!! What can I do? I'm baffled read more

WTF? I've been getting my shave oil from this store for several years now. So who's the genius who decided to remove men's products from the shelves in your alleged recent "renovation"? (That's what the man who works the front for told me - yes, apparently they didn't get rid of men employees, just men's products.) FAIL. Dear myopic sexist corporate morons: I won't be buying gift cards for female friends and family for Sephora anymore, either. read more

SEPHORA BURLINGAME IS A (((((NO STAR)))))!!!!!! everything was fair untill I had an exchange with no receipt. Who in the hell changed there return policy from (EXCHANGE WITH NO QUESTIONS ASK -TO- NO EXCHANGE WITH OUT A RECEIPT)????? this sales associate helped me purchase my items days before PURCHASE my items and then the manager tells me I dont fell good about this return. Three items that were nothing over $20 bucks,. ARE YOU KIDDING ME? I was pretty much humilliated when they argued with me about making an exchange. this sephora which i enjoyed coming to just dropped 10Stars in my book. the women was rude and totally made me NEVER want to step foot in this store again. Which is ashame because i spend hundreds of $$$$ on burlngame ave. Boy they sure lost my business. To top it off this women introduced herself as the store manager and then when i called they said it was another person.. Well i call the DISTRICT MANAGER to complaine about my horrible experience! They are not promped when getting back to clients! And not to mention the sales associate hung up on me when i was speeking to her on the phone after she had to give me the district managers number. What IS THIS STORE THINKGING????? read more

Ali from this store was extremely helpful and friendly even though it was a super packed Sunday!

Keeping your cool is key! While at Sephora, I heard one of the "makeup artists" talking with another employee about me and saying that I needed to buff out my contour because it looked bad. I kept quiet and didn't say anything. The "artists" came to me and was suggesting another product similar to the one i was interested in buying. BUT the suggestions that were being made was just a way for them to do a mini "makeover" and buff out my "bad" contour job. Ok..I let them do their thing and THIS was the end result! The top picture was the "makeover" that the employee did on me. The bottom is how I do my makeup every single day. Little do they know that I do makeup as well, and I was not at all impressed by their makeup skills or customer service. If you want to talk about a customer, at least do it behind their back. You think talking about them in FRONT of them is professional? No! I have always had a bad experience at this Sephora location and hate coming here, and yesterday just did it for me. I'll stick to Stonestown and the JCP locations. read more

SEPHORA - Top pic is what the Sephora employee did on me. Bottom pic is how I do my makeup. - Cosmetics & Beauty Supply Near Me - Burlingame, California

I asked one of the employees where I might find a certain eyeshadow and she lead me around the store for 10 minutes until she realized that they don't offer that makeup brand there. It was irritating and she wasn't even sorry about it at all. She made me feel like it was MY fault for asking the question in the first place. Other than that the selection is decent but I'd much rather go to Stanford or Valley Fair. read more

The best Sephora In the bay area. Everyone here is so kind and so helpful. They ae polite when you browse and very helpful in color matching and looking for products. I get my makeup done here a lot, and every single make up artist is amazing! I cannot rave anymore about them! I absolutely recommend going here they make you look and feel beautiful and confident :) read more

I went in to look for some face creams, but of course ended up with other things but that. I liked how I was not constantly bothered by the, "are you still doing okay?" sort of questions and that I could exeriment with products I was thinking of purchasing. When I did have some questions, I approached Jennifer and she was amazingly helpful, kind and knowlegeable. She was honest and patient and even went to the register to help me checkout when the other two registers were taking a while. I never do online surveys but did complete one because Jennifer was terrific! read more

I used to really enjoy coming to this store but lately some of the employees are kinda rude and they tend to chit chat at the cashier area and you have to just stand there waving your hand hoping they see you. There are 2 ladies there that are extra crabby patty. One lady with super short cut hair and usually wears a sleeve cut off, pants a lil too snug, likes to look and follow me around like I'm going to steal something. And one older lady that must just hate life or just hate working. read more

I love this location! The staff is suuuuper nice here and they offer samples of products at check out. There are always plenty of people here to help you out and they offer great recommendations. I wish I lived closer! read more

Tanya was one of the best consultant's I've had when purchasing makeup at sephora! Not only did she help me find a foundation specific for my acne/oily skin needs but she helped my mother find a quick and easy foundation for her busy and easy-going lifestyle. She was beyond accommodating and patient, considering we came in after a few happy hour margaritas. 10+ stars to Tanya and her amazing customer service...I felt more like a friend getting beauty tips from her makeup guru pal, than I did as a customer at Sephora. Tanya you rock! read more

Not even worth one star .. My 7 yr old had to use a restroom after waiting in line for over 20 min and cashier told us to go across the street .. Told the cashier how urgent it was and again pointed and said go across the street .. Heartless employee .. Where does she go .. Across the street .. No one is above anyone .. Status or money .. When a child is in need you help .. We were the next in line and were told to leave Policy or no policy it was heartless. Burlingame Ave store in Ca read more

I have about 5 Sephoras within a 15 mile radius of me, but this one is by far my least favorite. Out of all the employees there (I go there quite often and am familiar with most of the staff), there are probably 2 employees max that are both nice and helpful. There is one guy there that is absolutely dreadful to deal with; he always looks pissed off so I don't know what I was thinking asking him for help anyways. I don't know why he's still working there because he has never seemed like he wanted to help me and I've never seen him looking less than annoyed when dealing with other customers. Most of the girls working there are both clueless and condescending. I was in there today for half an hour and only had one girl ask me if I needed help with anything. Overall, this location is fine if you know what you want, but do not come here if you need help with anything. read more

Ok I am an easy sell, what can I say? There I was across the street having just gorged myself when across the street stood that ever so distinct black and white store that just sings, "Pretty Happy Shinny Smelling Things". I love the Sephora line of body butters and being I am almost out I thought perhaps I'd take a look. Of course as usual I couldn't decide on just one scent, so I picked 4. Then of course you just have to get the matching body scrub right? The gurlz that work here are really cool, and although I often buy online, I always enjoy coming to this particular store. read more

I love this sephora. Everyone is so friendly and willing to give you samples to take home. This is not a huge sephora and they don't carry all the brands but for all the basics I trust they've got my back. read more

I couldn't really write an actual review seeing as they were already closed at 5:30pm when the hours listed are 6pm. I drove over here for nothing. read more

Good Location, great service, .... but they're often out of the product that I am looking for, must be my luck!!!

Been here a few times to shop for makeup I needed a new concealer and a cover up. Asked for some help and the lady said she would be right with me. So I continued to look around 10 minutes past and still didn't get any help I believe her name was Lauren. After the 10 minutes had past i look around and she's gone I asked one of her employers where she went and she said she went on her lunch break. Ok. I asked for some help with a different employer. Got the right colors I wanted and walked out. Knocked off 2 stars because I was told I was going to get help and she walked out on me. Plus i didn't like the vibe I was in. read more

Sephora... I don't care which location, or even online.. but I love you... and the best thing is.. you love my dog too. You let me browse while my dog lay on the ground next to me... lol you guys even recognize my dog before me. read more

Most of the time I've gone here, it's been okay, but this recent visit just showed unprofessionalism. I asked one of the associates what she had on her face and she mentioned it was color correcting cream to display the store promo. Next thing, she walks pasts me and gossips to another associate about my question? I turned around to them and they just smile at me...kind of a dumb move when your customer is right there. I'll come back here for the convenience, but I will definitely not write a positive feedback about the employee. read more