Extremely rude staff and a very rude manager! Obviously if the manager is rude, the staff will follow the lead! No hope for this place as there is no good example! One of the staff told me if you ever want to return this item, we would not be making any money!!!!!! Oh dear, the customer service! It is completely centered around the customer!!!!!!! read more

The staff constantly followed me around the store and constantly harassed me. I understand checking in with customers and all that but when I went in, every corner I went around they were there to say hi. I don't know if they thought i was going to steal or what but it what bullshit. I didn't even want to buy anything cus they kept harassing me but at the end I felt like I HAD TO buy something that i didn't even need. Not worth it, buy stuff online or go to Ulta. read more

I am not at all skilled with makeup application and usually wear little or no makeup, so when it came time to go to a wedding, I decided to have my makeup done by a professional. I was fortunate enough to be scheduled with Sunha. After having a less than ideal makeover at another place, I was a little worried that my request for a natural look would go unheard yet again. I was so happy to be proven wrong! Sunha listened to my requests, made some amazing recommendations of her own, and made me feel even more beautiful than I felt on my wedding day! She is seriously talented at what she does and I will definitely go back to her if another fancy occasion arises! P.S. I meant to write this review a year ago and neglected to do so, so I hope Sunha still works there and knows how amazing she is! read more

Absolutely god awful service. I went in about 2 weeks ago to test some products and purchase some things I had looked at online. Was literally followed around the entire store by multiple employees while looking at the shelves. Bothered by every single employee (about 8 of them) that came near me. Most disgusting profiling I have ever experienced as an autistic person. Offhand accused me of stealing for not purchasing a serum that I held in my hand and set back down. The perfume section was a nightmare. Tested 2 perfumes and immediately swarmed by 4 workers at the same time because I look too poor. So fucking passive aggressive and snarky. I have to go back to check out some scents soon, but I'm absolutely dreading feeling like that again. Went home and cried after read more

I was shopping when three women walked in, 2 who weren't wearing masks. The store person welcomed them openly and asked them how they could help instead of asking them to put on a mask per the state mandates. It was disappointing to see them not even mentioning it and for me to have to feel the need to say something. read more

Nice staff here. One of them was able to help me find a BB cream that was the right shade for me and for olive skin it is a lot harder than you'd think! Minus one star for the weird awkward layout and the lack of easily accessible mirrors and workstations though. read more

One of the smaller Sephoras. It is indeed to find men's section easier, at the front on left. What's neat is they carry brands you won't find anywhere else. Plus their wall display of men's cologne is a lot easier to shop for, being on shelves, and prices easily marked. And they're always good with samples ;) read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Bellevue, Washington

Out of all the Sephoras I've been to, this and the one on Santana Row in San Jose, are my favorites. I've been to the one in Paris, was the opening of the flag ship store in San Francisco...I've been around for a while when it comes to make-up and customer service. The workers here went out of their way to help my friend and I, even though it was crazy because of VIB Rouge shoppers with their discount. While I was full of questions and I did ask them TONS of it, I never felt like I was a bother at all. Nearly an hour later and a bag full of products, off I trotted, having found the best match for my skin in foundation -- amongst other things. Overall, I've found the women here to be helpful, courteous and overall kind when dealing with customers. I'll definitely keep coming back. read more

I have had a few positive experiences here in the past with some very helpful employees who are friendly + kind + knowledgable. But recently one experience made me rethink how I want to rate this. I went in with my best friend to pick up my birthday gift, and we got in line. We waited, making all the way to the front. We glanced at the price of one product on the shelf, and all of a sudden a woman was passing us to the open cashier. She cut us off basically. This happens, and normally I wouldn't call this a store problem at all, but what followed made me change my mind. We got to the cashier and basically got yelled at for taking too long in line - despite us looking away from her from two seconds. She proceeded to complain about how she was yelling for us for "way too long" and told the people to cut in front of us - but we were only there for 2 SECONDS!! This is very unprofessional and honestly most children are better behaved than this. We then asked for the birthday gift, the only thing we came in for, and they bring them out. Nice stuff, so just like in the past I ask which one is cruelty free. They have always had one cruelty free option for those of us who opt into using cruelty free makeup- a big part of their customer base. Lo and behold, neither are cruelty free. I ask if maybe there's a cruelty free substitute (expecting the answer to be no, but figured I would ask just in case). The cashier snaps at us "If there was a cruelty free option I would have put it on the table with the options I already presented." Her tone was very harsh, and I immediately told her thank you but I wasn't interested and got out of there. The only friendly people were the people in front of us who agreed that it was rude of the other customers to cut in front of us and told us they would be done soon, so thank you to these people! I'm pretty disappointed overall and I feel like Sephora is going downhill ... more and more brands are switching to cruelty free makeup, and Sephora seems to carry less and less. Also, please hire kinder employees, I don't want anyone who comes in there to feel the way I felt today at Sephora. read more

My sister-in-law and I had a fantastic experience getting our makeup done this evening! Beverly and Jess were amazing! They really listened to what we were looking for and did beautiful work, recommending products that were perfect for us with looks we could replicate at home (thanks to their step by step instructions). We'll definitely be back! read more

I really enjoyed going to Sephora up until yesterday. The store carried almost every skincare product I use with out a mark up. I admired that, along with the customer service. I was at bell square yesterday- shopping around. I had a large Nordstrom bag filled with denim, lotion, and body wash. I was wearing a nicer than usual casual outfit. As soon as I walked in I asked a few questions and said "I really wish the Age Arrest by Kat Som. was cheaper." I was given a dirty look. I've never been given a dirty look when saying those remarks. Usually they agree. After that tiny conversation, the guy (black hair, wearing a $20 dress shirt, 5''8, probably a manager) radioed for staff. Two staff members and the man began to follow me around the store. Every time I looked at a cologne bottle or skincare product, I would leave my Nordstrom bag 4-5 feet away just to see if they would back off. They kept talking to me about products EVEN AFTER I TOLD THEM I WAS BROWSING AND DO NOT NEED HELP. I never raised my voice, I never write that many reviews on here. My point is this- if I get the chance; I will warn others of the customer service. I was wearing a $800 outfit but they treated me like a bum who doesn't belong. I don't think it was because I was a 20 + year old trying to buy Lancôme lotion and Burberry Splash. It kind of hurt to be degraded. (In retail, staff members will come up to you every minute or two just to bother you in hopes of leaving) Try other Sephora stores. read more

Gave us a dollar bill with a bunch of purple highlighter on it. Refused to give us a new bill. Employees rude and had no empathy for the situation! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Bellevue, Washington

The store is smaller than what it used to be, and as a result, everything feels tight. It feels crowded even when it isn't. I try to do most of my shopping online because of this. As usual, make sure you are speaking to a specialist in the area your question is in. The staff are very friendly and willing to help if they're free. read more

Christi F. is FANTASTIC. On 04/20/18, she helped me with a refreshing wedding look during a 45 min custom makeover. After shopping at this location for years, I finally feel like someone really listened to what I said about my personal routine and minimal makeup knowledge and really created a makeup routine I can follow. I do not like taking too much time on makeup or having a million steps to follow but I feel like she realistically was able to teach me how to simply use bronzer, blush, highlighter, setting powder, and toner where it doesn't feel like it takes me much more time in the morning but I am able to accomplish a much higher quality look for myself. Overall, I am thrilled with her expertise, attention to detail, and willingness to personalize to my needs. I'll definitely be back sometime soon to ask her for advice on a much needed skincare routine. read more

Service is hit or miss. They follow you around the store like you're stealing or are extremely helpful. There is no in between

The employees have an answer to everything here. I tell them what I want, what my skin is like, and they have ideas. Everyone I've talked to has had favorite items that they've showed me consistently- I've been a customer for years and the guidance has always been on point. Honestly I marvel at the effort here given that I know they're paid a retail employee wage. Returning makeup that didn't work for me has been no problem so it keeps me going back again and again without worry. I don't mind walking out after dropping hundreds on a small bag because it lasts a really long time. I personally would not try their makeup samples on my eyes and mouth; I only put them on my hand.... from what I've seen many people use the samples with various regard to clean practices. If they are out of an item, they'll send it to you with complementary shipping. I don't get skincare items here as I m ow that all OTC Is limited on percentages of the food ingredients so I think they're all the same. I use professional skincare items. Of course any skin routine one is willing to stick to is a good one. read more

Please note that it's been quite awhile since I wrote a review but I was compelled to come out of hiding to write this one! Selection is great but this review is really for Kelsey; I asked her so many questions regarding differing topics (skin problems, skincare brands, makeup brands/type for super dry skin, her experience & opinions about certain brands, etc.). I went in knowing pretty much what I wanted and needed but she introduced me to a bunch of other products that would enhance the effect of said products. She has 10+ years of experience with skincare/makeup so she pretty much knows about all the products in the store, was patient, listened and fully understood what I wanted/needed, was clear and gave examples of why certain products would be better for me and made sure I was happy with what I was leaving with. I don't remember the last time I received such great customer service. Thank you!! If Kelsey had a Youtube channel, I would follow it to learn about all the different products out there and how it can make my skincare/makeup game en pointe! read more

Coming here is seriously like going to a candy shop for girls. I'm a hard person to sell things to because I know the tactics of sells so the products has to be on point for me to want to reach into my wallet. Make up will always be something I continuously need and have to purchase no matter what so might as well invest in long lasting, high quality products. I prefer Sephora over MAC because there is a wider variety in brands so you don't have to be committed in one make up line, you can use focus on the type of products that you need or certain shades of color in a certain type of product. Some of my favorite lines are NARS, Urban Decay, Kat Von D, and their house brand, Sephora. Anastasia is a popular choice is you are looking for eyebrowns' products. The girls(or sometimes guys) are always so friendly and helpful (and beautiful). Well, you have to be in this industry right? There's a free membership card that is free to sign up which I recommend because it literally takes like 2 seconds, but you can start earning points toward perks like mini gift sets, make up sessions, and coupons. These perks don't motivate me to spend more or anything, but it's amazing how quick the points adds up so might as well get something out of it. read more

I really hate being followed and treated like I'm going to steal something. Unfortunately, this happens quite often at sephora (any of them) but today's events ticked me off. I understand greeting people and maintaining a presence on the sales floor but do not greet me and look only at my hands...this silly little boy today said "can i help you with anything?" and instead of looking at my face he looked and kept his eyes on my hands. He returns again 3 minutes later and asks the same thing, and looks at my hands again! Except now he hovers over my shoulder and follows me around the store for a minute. You kidding me?! I practically live in Sephora and the constant following is becoming old. These losers are lucky they're the only ones who carry Make Up For Ever or I'd drop these tools like a bad habit. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Bellevue, Washington

Sweet Baby Jesus! This store is an assault on my senses in so many ways. Perfumery at the very front of the store which will quickly give you a head ache. It's busy, chaotic and understaffed :-( I think I nearly had an anxiety attack from spending 15 minutes at this store. I was looking for the brand new caviar manicure polish by Ciate, which no one seemed to know about. After playing the game of who knows about this product, turns out it was only available on-line. I also wanted to grab some new mascara, and opted for a tube by Make Up Forever. Talked to one of the sales girls briefly regarding the formula I was looking for, and she handed me a tube of "black" mascara. To my not so pleasant surprise, when I went to use my new purchase the next day, the mascara was PURPLE. Needless to say I am dreading my return to exchange the product. read more

Im used to Sephora employees being a little rude, but this place is outrageous. Every employee I interacted with was very rude. One simple question had the worker give an attitude. Even when checking out the cashier was extremely rude. I tried being extra nice and they still were not setting a good customer experience. I only gave two stars cause the store is clean and the checkout line was extremely quick for Sephora. Would not recommend this location read more

This Sephora would get a much higher review IF there was a self-checkout line. I dread any sort of interaction with the employees. I swear that every time I need assistance I can never find anyone but whenever I'm content to browse I get the third degree. I suggest doing your product research at home so you don't waste your time tracking down a sales associate only to be rewarded with an "...I don't know." read more

I'm an Asian, and this is not a comment about racism... I went to the store yesterday to buy a setting powder. One of the young asian associate helped me checked out. She was like I only bought one item and asked "do you even need a bag?" I'm like of course I do! Then she gave me the bag without any sample.... man I'm a rouge member and I already bought everything I need except the setting powder I forgot to buy the day before. She definitely need more training about treating everyone equal!!! However, all other associates are super helpful and nice! Still highly recommend this store! read more

I am going to try and explain to the best of my ability considering Sephora made it a hassle to buy TWO items, I went in there on the Friday after thanksgiving and obviously they'll be busy and have new temporary workers, fine. I asked if they had the Enchanted beauty full set so I can get the 2/59 deal and he said not in person but online, I followed through, signed up for rewards so they can honor the deal and while he was processing the order I asked if they took Apple Pay he replied yes! Great! I respond. He is about to finalize the order after a long 20 minutes (this should have taken 10 max)when the Apple Pay won't read my phone, mind that this has never happened to me. Without any real will to fix the issue the worker stays quiet till I offer him to pay in Cash. We head over to the cashier and we both find out it's not possible to pay for cash on online orders, more waste of time. FINALLY! They suggest to buy a gift car with the cash and swipe that for the online purchase, wonderful, genius! I thought....WRONG I ASKED FOR A PRINTED EMAIL AND (including the manager) they REFUSED to give me one, the reason being is that it will get sent to my email within 30 min, Fine I'll wait. I get home over 45 min from Bell Square just to find out the Braindead worker order two of the same colored palettes. OML AT THIS POINT MY GEARS ARE BEYOND BEING GRINED. The whole point of buying it online was because they only had the 2 left of the same color I needed one of each. I call back and they advise me to contact Westlake location and see if I can reserve the correct pallet and exchange it once the wrong one arrived at my house. I called, the worker was understanding and said I could only reserve it for 24 hour and that I could keep calling me and reserving it till my wrong item arrived by mail. I GUESS ILL WAIT WHAT OTHER OPTION DO I HAVE? Anyway, I call back the next day and the person who picked up was extremely rude and said nothing was on hold to my name and that there store policy doesn't allow to place items in hold on a 24 hour basis, i said nothing but I need to talk to your supervisor, ultimately the supervisor said it was possible but that they just don't want that. I was beyond baffled by this reply, so you say it's ok to call but you don't want it to happen was what I got from that. I end up ordering the right products by myself and call back bell square and see if I could get a refund for the wrong ones they reply we can't do cash refund on a gift card, well the only reason I had to pay with a gift card was because your system wasn't working so now you can only give me a gift card? I refused to spend any more of my money with them. ITS A SCUMMY BRAND from there customer service reps, managers, all the way to the new guy they hired. GET YOUR SHIT RIGHT. ITS UNACCEPTABLE TO FUCK UP AND HAVE THE CUSTOMER PAY DOUBLE WHILE REFUSING TO REFUND HIM CASH FOR A METHOD read more

Terrible customer service. Should I actually want to buy something, it might be a problem for me. I literally had a product in my hand and had a sales associate come up and say "I need that," took it out of my hand, and walked away with it to help another customer. Yeah, that's a great way to build loyalty. read more

I guess in the past places like these always had left a bad impression on me. One rude review/exp. can really ruin a shopping experience for you for a life time. You get into this mind set and start expecting a terrible experience. Since I moved and got married though, I found I had used up a lot of my makeup and was not in the luxury of simply going to my familiar spot and shopping online. Winter and age came, I was a different shade altogether and I didn't know what to do with my skin. I had been studying tons of beauty gurus on youtube but I was curious about how it would look on me. My hubby was at work and I had the day to myself, finally free from anyone lingering on my shoulder. No family or friends to wait on me. I was all by myself and it felt great! (I love my guy but I feel bad dragging him into these kind of places since he never complains ). I went into the store and felt like that shy little person but I was relieved to find the store mostly empty. I was immediately greeted with friendly smiles and allowed the freedom to look. The girls encouraged me to try on as much product as I liked. They showed me where the trash can was and the disposable makeup pads. Soon after I wiped away my makeup and decided to go all out. I believe I stayed in that store well over 2 and a half hours but I finally came home with purchases I was happy about. Purchases I made based off what I was able to try on. It was so nice not to be sold anything as I usually feel like I am so unhappy with it once I get it home. I took all of my birthday money and bought oil for my face, a hydrating face primer and I found a shade of makeup forever that I was super happy with. I also got to realize what I will need for my next trip. The ability to explore in a store without being harassed or bombarded was so refreshing ( I'm a really slow and picky shopper, the worst ) but I can't tell you what a good experience I had here. The girls came when I needed them and left me alone when I was done. Now I know the next time I go the things I can look for and I know I will be back all because I was allowed the freedom to think for myself and make independent purchases and organize my thoughts because truthfully there is so many different products out there, stores like this can be and feel REALLY overwhelming. read more

Overall one of the worst sephora I have ever been too. Though there were several employees wandering around, not one asked me if I needed any help at all. They just kept running (okay really walking fast) pass me. So I found what I needed, paid and left. Another lady at the register was complaining that no one was willing to help her when she was shopping, so I guess I wasn't alone in my assessment. read more

Bear with me, English is my second language. Had a great experience at this location. The employees were friendly and went above and beyond to help me with my needs. I asked for two samples, and the girl who prepared the samples printed out little notes on what the samples are and how to use them. Both samples were put in individual bags along with the notes. While she was doing that, another employee (Lizeth I think) helped me with choosing a highlighter that would suit my skin tone. I told her I already have one that I got from "sephora favorites box" few months back but I didn't have it with me, so she used a tester of my highlighter to show me how to use it properly. She was very patient and explained everything very well. This location is much better than the one I usually go, which is in Tacoma. read more

I have a love/hate relationship with Sephora. I was always taught that with makeup, less is more so maybe that is why I do not receive any offers for assistance when I am in these stores. I can always find what I need/want but customer service is my jam. Maybe I need to start wearing a tee saying, I am judging you to yelp you. read more

Today, my family visited Sephora. My niece was offered a consultation by Ava. She's offered outstanding customer service!! My niece felt so special for the rest of the day! Thanks Ava read more

I love sephora. I'll shell out $50 for an eyeshadow palette but I'll cringe at the fact that organic eggs cost $2 more. I know, it doesn't make sense but I'm a girl who loves her sparkly beauty products. Of all the sephoras in the Seattle area, this Bellevue location is my second favorite next to Southcenter. Southcenter definitely has more products but the Bellevue location has better customer service. The associates are cheery and beautiful, always there to help you search for the "it" products. I recommend navigating their website before visiting the stores so you can narrow down your search. They also have a great return policy. read more

Usually shop online first - so I know what I'm going for. My 10 year old wears more makeup than me (maybe someday when I grow up I'll wear makeup). Will often just call and run and pick up. Staff is usually really nice and I get in and out. They do have some nice specials and products that you can't buy elsewhere. I'm sure that they wish that this "Before" customer would spend some $$ and become an "After". Maybe when I win the lottery! read more

I stopped by this Sephora yesterday, which was of course packed due to it being Christmas eve. I didn't mind. I felt I was paid attention to just the right amount, as I hate feeling ignores by sales associates, but I also don't want someone basically following me around the store for the duration of my visit. I had very specific things in mind that I wanted so I was basically in and out anyway. two things I did not appreciate, however: - one of the sales associates approached me several times to ask if I needed help, but she had no idea what I was talking about when I'd ask her about a product. I said I needed a brow pencil/brow highlighter and she got really confused. on top of this, she looked me up and down on one occasion and said "let me know if you want to look at any skin care treatments". Maybe she wasn't trying to be snide with that comment, but that's the vibe I got from her and I felt like it was a little bit offensive. - I was shopping for an eye lash curler and their brand was around $17. when I got in line, I saw another eye last curler that was also their brand in the exact same type/size advertised for less. I wanted to make sure it was in fact cheaper, so I asked a clerk to check it for me. she said "yeah I think they're the same price" but never checked for me. I didn't appreciate that she didn't even bother to check, so I went to another clerk, who rang it up and showed me that these EXACT SAME curlers had a $10 difference! one was $17 the other was $7, so of course I got the cheaper one. read more

I had fabulous time today at Sephora. Got a free deluxe facial with $75 purchase. I forgot the name of the associates who helped me but I worked with two people there today. They both help me to get new makeup and great moisturizer. This place is fabulous full of people who know what they doing. I usually go during the week because weekends are super crazy if you don't have an appointment. The line wasn't long at all. People were super friendly and knowledgeable. Thy make me feel like a million dollars today. This store is conveniently located in downtown Bellevue ( Bellevue Square) and there is plenty of parking as well. I usually order online ( just because you receive free samples)but will definitely come back to enjoy the perks of being part of their beauty insider fun. read more

I went in for 1 item and left with a big bag of goodies! I was helped by Anna/Anne, she's the blond Asian girl, verrrrrrrry nice and extremely helpful! She showed me the stuff I needed (especially since I'm going to Vegas) and applied it on me so I could see what would work or not. She was not pushy at all and gave me great recommendations! I love this Sephora, everyone is so nice! read more

My one big complaint now is that I used to be able to avoid the perfume, but now that they've moved the whole world around there's perfume all around the makeup, and it just gets my nose and throat going crazy every time I go in there. Other than that though, I like that you can sample everything. It's a big enough store that the employees aren't lurking. They ask if you need their help and if you say no they'll leave you alone. Also if a sample runs out, go ask them if there's another and they'll be down to get it. There's a particular guy there who seems nice enough, but one woman who is just so annoying all the time it's ridiculous. When I tell her I'm smell sensitive she snaps, "Well then I don't know why you're looking at Dior." Yeah, I smell my eyelashes often, thanks for noticing the tube of DiorShow in my hand. Something that can get annoying is that the samples get mixed up by the customers. I ended up buying the wrong eyeshadow because it was put back in the wrong slot and I couldn't find a name on it, but luckily they were nice enough about the exchange process. Overall I think if you don't act snotty towards them, they don't towards you. That's just my experience though. read more

WOWOWOWOWOWOWWW!! I can't say enough good things about this place. 10/10 of the times I would come here, the store associates would warmly welcome me in and multiple times throughout my visit I would be asked politely by friendly associates if I wanted help. I love this place!!!! read more

I go to this particular store every weekend for sure. I recognize almost all the employees, especially those working on weekdays. If you need help, go to JOSH and SONIA. Michelle at the cashier is ALWAYS helpful and nice. However, this is one of the smaller stores I've been to. I suggest to avoid going there on weekends cause it gets crowded and sometimes they are understaffed. I usually go there after class, like weekdays in the noon/afternoon. It's like toys r us for us girls! I almost rarely leave without a bag full of new goodies. read more

I come here pretty often, so I'm a little surprised I haven't written a review yet. The staff are extremely helpful. I was on the search for a new concealer and one of the staff members personally worked with me for about 20 minutes (despite being a drop in visitor) to find something that would suit my needs. Everything is always kept really well organized and, for the most part, the cosmetics are kept clean (or at least the displays are). When the store gets insanely busy, there are some SAs who run around with personal checkout devices to get you on your way without having to deal with long lines. My only complaint is that the *worst* people can be here during the Christmas season, particularly middle-to-high-school girls who dip their hands in everything and still wear spider lashes. And insist on continuing to do so, even when SAs try to help them achieve a look that will better suit them. I love that this particular store is great about samples -- they always include them (or you can always ask for them). I've almost always been really well-helped here, whether I come in with a full made-up face or not. Very friendly SAs. read more

I always walk by Sephora but never shop there because it's so overwhelming and the employees seem in their own world, but this place was so different. My daughter and I just went in to look around, and played with eyebrow kits, not really knowing how to use them properly, being uneducated in this area, I asked for help, and next thing I knew, three or four people were trying different brows on us and helping us find colors that fit, especially since I just changed my hair from black to blonde, after purchasing only the one brow pencil, and one eye lash curler, a girl named Sosana came out from her break and helped us both by not only giving us make overs but make up lessons and samples. I am officially hooked on Sephora, and look forward to that particular store and staff for all my make up needs! :) Gina read more