Jeremiah was truly amazing! My first experience at Lush was so special and they offered to help me find all the products that I wanted. Please give them a raise!!! read more

This store is organize so well! I love the bath bomb walk I've never seen that anywhere else. I love the variety of options, I even saw toothpaste tabs. The staff are all very friendly and knowledgeable, very helpful and I even got a sample of a massage bar which I didn't know was possible! read more

I went in window shopping and an associate named Raven was so SO helpful. Raven helped me out with finding a low maintenance face care routine and showed me how to apply it. Absolutely incredible customer service with awesome products. I love all of their bathbombs and perfume. I can't wait to go again! read more

Lush - Interior - Cosmetics & Beauty Supply Near Me - Bellevue, Washington

I've always had such a terrible experience at Lush with rude employees. I've always left before being able to buy anything due to the unwelcoming atmosphere. I went in today and they had a the sweetest girl there, Emma was so nice and helpful and the only employee who came to help and answer questions. She helped me pick out a soap I love, she wasn't just answering questions but was genuinely so happy to help. LOVE EMMA!! read more

I had such a great time shopping here this Christmas season! A kind employee named Emma helped me select the yummiest scent for my niece :) Such great customer service, would come back again! read more

This chain has many nice offerings from facial soaps to bath bombs. Each item makes a wonderful gift or just something to spoil yourself with. The marketing of their products is so clever with their brightly colored soaps and nose tickling scents to the cute molds like soaps shaped like dinosaurs. Today was not a good day though. Their workers, who usually approach you with eagerness, just ignored me as I tried to find particular items for gifts. I approached the desk to ask for help, but was still ignored as the clerk was busy making small talk with another customer. When I finally found my items, the girl ringing me up could not stop sneezing. So freaking ignorant not to turn her head and cover her mouth. Ugh! This particular store was a bust! read more

Had a beautiful re introduction to the magic of lush today, I was greeted by Forrest who showed me fantastic customer service & was the most knowledgeable in trained massage than any employee I've ever met in this store, he showcased amazing massage techniques while helping me with finding a massage bar that fit my needs, I got the bee massage bar & a fig body wash that smells delicious & replaced my grease lightning serum I haven't bought since grade school His suggestions were perfect for what I was looking for & I learned how to relax my hands after a long life of cramped hands Thank you Forrest! read more

"I've been a loyal Lush customer for years, always valuing the knowledgeable staff and inviting atmosphere. But on my latest visit, I encountered an unhelpful and disinterested attitude that was far from the standard I'm used to. When I asked for information about new products, the staff member's rude and dismissive response left me feeling undervalued as a customer. This experience reflects a troubling trend of declining customer service. I urge management to focus on improving staff training and reinstating the customer-focused culture that once defined my Lush experiences. If the company doesn't address these issues, they'll lose more loyal customers like me." I shared my experience with the floor lead and she could not care less and did not even try to help me with the product . read more

I love Lush, but this location was a bit lacking, there were very few staff members when usually at Lush someone is bothering you every two seconds and the one time I needed someone there was like 2 people lol. There were also out of a bunch of products as well sadly. read more

I like Lush here at Bellevue square. It's a very clean environment and nice space. So colorful and fun to see all kind of Lush items especially soaps and bobbles! You can try some soaps inside the store. Good for gifts and fun to try by yourself. I didn't have a time to look more and get some soaps but I meet "Simone" and talk short time. She was so kind and sparkling eyeshadow her eyes. Definitely I want to go back and get some soap! read more

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holy crap, adrianna is the most amazing hair person i've ever met in my life. she is the nicest and most knowledgeable hair person in the world. if you ever want someone to teach you about hair and make you feel pretty, go to this lush and talk with her. she will make you feel like a supermodel. if you ever have ANY HAIR QUESTIONS, GO TO HER!!! read more

LUSH! love their products specially the hair conditioners and bath bombs. This store is huge going from one section to the other LUV IT! Staff here was very helpful and this location service was excellent. Try it before you buy it samples making you smell all good and the bubble bars how FUN is that! I purchased the Wiccy Magic Muscles bar smells so cinnamon good. They also have face cleansers, moisturizer, make up and perfume. Certainly like that they make their products from Fruits, Veggies and essential oils read more

Lush - Cosmetics & Beauty Supply Near Me - Bellevue, Washington

Lush is a store devoted to soap , shampoo etc fans. It is very appealing... excellent marketing gimmicks. I like how you can try the products and to be able to wash your hands with the delicious products. The price points are very high however..It's interesting how you can chop off some soap products. Lush can be addicting!! read more

Lush - Lush at Bellevue Square Mall Bellevue Washington. - Cosmetics & Beauty Supply Near Me - Bellevue, Washington

This place was fantastic!!!! Let's get into this, Upon walking in the place greets you with the amazing aroma of all the soap and bath stuff. You quickly become lost looking for the right things as you want everything you see. They have amazing gifts all packed up and ready to go, this was very helpful for a guy like me not knowing exactly what to combine with what. Customer service was very helpful however a little over barring. It's as though you are being watched at every moment with a microscope. Price was very fair for the product , being hand made in the USA it was awesome to see that you can look on line to see exactly how and who made the product you get. They are following all COVID guidelines however I do believe they go a bit to far with the hygiene bit. I am very clean and I do use hand sanitizer however they make you wash your hands when coming in. It's actually a good way to test some of their product however it should be optional in my opinion. All in all a great place to get gifts and be sure to have your mask. Also don't sanitize your hands before going in. I strongly recommend this business even if it's a bit over the top on COVID. read more

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Great products, but it's a little weird to have a "sentry" meet you at the entrance instructing you to use their hand sanitizer (some has proven to be toxic) or wash your hands before entering (proven that Covid is not touch transmissable) BUT....it goes a step further when he told us how we can smell the products without lowering our masks: "just hold the product up between your eyes, and you can smell". Seriously? We are old enough to be this young man's parents, and he's telling us how to be sanitary and that our eyes can smell? Of the 30 or so stores we went in at the mall, they were the only one to have such a policy. Maybe Lush thinks they can single-handedly save the world from Covid, but it was super off-putting and not worth the hassle and condescension. read more

These products are way better than the ones in most drugstores. Natural, dependable and effective. My health improve drastically after working a little while and seeing how the products worked. Learning how to use the products made my life better. read more

Friendly, attentive service accompanied the organized, aesthetically pleasing interior of the store. Was immediately greeted by several employees who were enthusiastic and eager to share their knowledge of the various bath bombs, scrubs, and other body care products available. Decided to try out the twilight and sakura bath bombs, which I thoroughly enjoyed. The twilight consisted of a lavender-tonka scent that slowly fizzed throughout the evening, revealing hues of pink, purple, and indigo brushed with scintillating glitter--a perfect precursor for a deep, restful slumber. The sakura, on the other hand, seemed to resemble a complimentary, yet contrasting counterpart with its bright, floral scents and hues or pink and blue. Although the bath bombs are on the pricier side, would recommend giving them a try! read more

At first I was annoyed to have to go out to Bellevue from Seattle to be able to pick up an item that was out of stock everywhere else, but now I'm so glad I got to experience their great customer service! Lush is always great, but this store went above and beyond to give me personalized free samples without me requesting them. The samples really complemented what I ordered. The COVID-compliant pickup was really easy too! Worth braving the indoor mall to visit. read more

Lush - Unprompted customized large samples, with a sweet handwritten note. - Cosmetics & Beauty Supply Near Me - Bellevue, Washington

I was introduced to this particular store and the lush brand a couple of years ago. I've turned into quite a bath bomb aficionado since - and nothing else I've tried comes close to these beauties. Yes, they are pricey. Yes, the show they put on, is worth it. Not to mention the luxurious feel and smell. Some of my faves are the intergalactic, goddess, and sex bomb. I also love that you can order online if you're not feeling up to braving the Bellevue Square scene. Treat yo self! read more

It's a pretty tiny store! The employees were definitely unique. Friendly, great service, and eccentric :) Very helpful if not too helpful. I got my Frozen bath bomb and a sample of some pine gel stuff. Lush is lush and I love it no matter what.... read more

Lush - Frozen bath bomb - Cosmetics & Beauty Supply Near Me - Bellevue, Washington

Family loves this place(its a bit much if you are sensitive to smells). There are so many products to choose from to make your skin happy. For me I like it because the bath bombs make my kids super happy. They have all sorts of smells they like and some even have glitter which makes my little girl smile. The cost is a bit prohibitive for regular trips but its a nice treat once in a while. read more

I love Lush, and always go back for more! This is the first time I've visited in person since Covid, and I'm really impressed with their guidelines in-store. When you first walk up, they give you choices of body wash to sample and have you wash your hands before walking into the shop. They're phenomenal about proper mask wearing and social distancing, and when I popped back into the store with a friend a few hours later they remembered me! I picked up some Scrubbees, a body spray, bath bombs and a new bubble bar. I was most amused by a new bathbomb they had that totally smells like pez. They also gave me a sample of shower gel to try at home in a reusable dishwasher safe container, and the whole process was wonderful. Definitely recommend! read more

The nose knows. If you're within a half mile of a Lush store, your nose can guide you to the source of the fragrant overload. It had been a while since I had been to a Lush store, but I knew the basics. I did a quick once-over, and then the very friendly "Lush-stress" helped me out whenever my eyes wrinkled in wonderment. Lush stores almost look like bakeries. The way everything is laid out and the smell makes you want to pick up a couple chunks of stuff and start chompin' down on 'em. I usually shop for others when I go here, but I must admit I'm a Karma soap addict. Love the smell...although it doesn't lather up that well. Secondly, I do like the bath bombs. There's just something about making a fragrant, colorful, mess in your bath tub. All in all this location is about a carbon copy of other stores I've been to. I must admit the "Lush-stress" who helped me out was a brilliant salesperson and got me to buy more than I should have, but who cares--It's that time of year. read more

Lush - Cosmetics & Beauty Supply Near Me - Bellevue, Washington

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Who doesn't love Lush. The land of good things for good friends and yourself! Go ahead Lush it up. It's all good stuff. If you are looking for a great gift store or some personal items this is a great place. I personally am more into the bath products and provide some of these for friends as gifts. I like the fact that I am buying a quality product from people who care about others and animals. Thanks Lush people! read more

I visited the store today in the afternoon looking to start my xmas shopping. The staffs, a man and a woman, were terrible, bad attitude and not welcoming at all. They were talking when we came in and they looked annoyed. The man talked rudely to my husband. The two seemed to rather be chitchatting than working. I'm very disappointed because I was planning to get a lot of their products as gifts for all my girlfriends. I don't recommend this store, maybe get their stuffs online or go different store. I hope they improve their customer service. read more

Lush is the heavenly cosmetic and bath store where nothing is tested on an animal, everything is organic and fresh, and your dreams come true. A bath bomb will save your life. Nay, it will save your marriage. What is a bath bomb? It is typically a sphere, oftimes another shape like a snowman, made of baking soda, unicorn dust, flowers, herbs, spices and/or perfumes that you drop into a bathtub while the water's running. Watch your tub turn into a magical land of colored water and yummy suds while your bathroom, nay, your whole apartment or floor of your home is filled with jasmine, lavender or another delicious scent. Slide your naked butt into the tub and feel the effects of the bath bomb: calming or rejuvenating, depending on the type chosen. Don't fall asleep, you can't see Lush for drowning. You know what goes well like peanut butter and jelly with a bath bomb? A bubble bar. What is a bubble bar? It is a sliver of paradise that you toss into the tub to add some luxury to your bathtime. It is like a rock of bubbles that dissolves into a mountain of shiny, shiny spheres to tickle your bits. Not a bather? Grab some shower gel. Try Beautiful, which is a delightsome myrrh, peach and apricot mixture. The directions for use are to ask someone to show you how to use it, purr. Try one of the many other items for the shower like a scrub to get the nasty dead skin off of you or a jelly for a sweet shampoo experience. Now, in the lotions, I particularly adore African Paradise. I feel my skin drink it in, and it smells heavenly. You can't go wrong. My most recent visit scored a bond with an employee who is also a musician, and we both trumpeted the glory of Lush and bashed corporate America. I have been a fan of Lush for 16 years and still going strong. Here's a tip: Bring in any of the black pots after you're done with the product and you'll get a bonus. read more

Can not recommend this location enough. Great selection and even better staff. Tasha was wonderful and we will be returning to shop again!

I was in town for vacation and wanted some suggestions on a few products for my boyfriend. Amy was super friendly/helpful and put together a knot wrap for all the products I bought. Great customer service! read more

Waitaminnit....did I REALLY just pay $30/lb for some soap? Uh...yes, I did. And I felt good about it. Next to the Apple Store, Lush is incredibly good at hoovering cubic quantities of $$$ from your wallet, and yet leaving you feeling in a near state of post-coital bliss afterward. How the hell do they do it? Well, let me try to explain: THE ROSES: First and foremost, Lush's Secret Weapon in separating you from your ca$h is it's staff; they are truly delightful, and they have plenty of them. The ratio of staff-to-customer when I was there was roughly 2 to 1. They are very pleasant, are very knowledgeable about their products and which ones would work best for you. On top of that, they seem genuinely interested in you as a person, and seem clearly delighted that you have chosen to visit their shop (this is a hard attitude to 'fake'; you can generally spot the ones who are only acting interested in you to make a sale a mile off). There is none of the hipster 'too cool for you' vibe that you find in places like Uptown Espresso. The overall good vibe of the staff makes me suspect that Lush pays them and treats them very well. At the prices they charge, they'd better! The products are actually quite good, and socially/environmentally responsible. They eschew animal testing, and they don't use components like plastic micro-beads in there scrubbing cleansers (a body/face wash product I purchased uses sea salt for abrasion). Like Winston Churchill, I love a nice relaxing bath, and Lush's Bath Bombs are a delight; infused with essential oils, they make for a wonderful soak. THE THORNS: The shop is a little cramped. When we were in Hong Kong, we couldn't even get into the Lush there, 'coz it was so packed. It wasn't bad at all during our visit at their Bellevue Square location, but I suspect around the holidays it can be brutal. The other 'thorn' - at least for now - is the prices. This place is definitely not cheap. While I am very happy with my purchases, I can't help but wonder if I can get equally good artisan soaps at my local weekend Farmers' Market for a lot less money. THE VERDICT: Fun products that really seem to work well and a delightful staff make Lush a 'must visit' for this metrosexual; knee-buckling prices may make those visits less frequent. read more

Bought a nice little gift set here, the Butterball. I was very pleased and looked forward to giving it to someone deserving a relaxing bath. Leaving the mall, the package got a bit wet in the rain, and the Bath Bomb inside started to dissolve. I tried drying it out, but it smelled strong, indicated the ball had dissolved slightly. The manager here was extremely cooperative and exchanged the package outright. The staff member who found the gift box in the first place was really nice too. Overall, a great team and they really put in effort with the pre-holiday rush. read more

Visiting from Boise, ID so I thought I stop by the Bellevue Mall and what a wonderful experience it was. I forget who helped me during my shopping experience but it was awesome! Thank you! I loved the store layout... my, my has Lush grown as a company. Anywho... I ended up buying King of Skin and getting a sample of I believe it's called Therapy massage bar. ooolala. I have keloidal skin that can be very itchy and painful and I have noticed in the last few days the itchiness has decreased. My method is, after I take a shower I rub the body butter all over my skin and after I'm dry I'll rub additional oils-the massage bar- in my kelodial areas for the extra needed moisture. my skin has never felt so soft. Overall, I loved the customer service and she wasn't very pushy. If I'm back in the area again I'll definitely visit a second time. read more

I visited this place (located within Bellevue Square) to purchase a shampoo recommended to me by my friend for hair loss. Alas, my time has come. The sales people were very helpful and friendly without being pushy. The best part, I received a bunch of free samples to try! read more

This store is GIANT. (Compared to Tukwila, which is like a closet). I came here for one purpose. I bought Shimmy Shimmy from another store and happened to be in Bellevue and thought I would ask how to store my lotion bar. The associate didn't quite understand what I was asking. I said... it is sold in a bag and I have bought a tin so do I keep it in that? I feel like it gets dry after a month. She started to tell me that I should use it in the shower as it is heat activated. Ok got it. Still doesn't answer my question. Does anyone else know? read more

I'll be honest: I used to hate this store. When Lush was located in its original, tiny location in Bell Square, I couldn't stand this place. Just passing it by ignited all my latent allergies, as the heady aromas of a million allergens just overtook my senses and I'd subsequently have itchy eyes the rest of the day. The scents were that powerful. And once my kid wanted a Lush cream at Christmas so I smartly loaded up on my allergy meds beforehand and braved the holiday madness and ventured in. It was a disaster: the small store was jam-packed with people who were elbowing each other and me, and a sales rep told me to go in a line that turned out to be the wrong line (after I had waited over 10 minutes). It was a bad experience..... Anyhow, for these reasons, I really, really detested the old Lush store. (I thought I had reviewed the store, giving it one star, and I expected to be updating my review here and now. But I see I never did review the old store). Fast forward to today.... This new and improved Lush store is terrific! As I write this, I find it hard to believe that it's even the same place. The new location in the mall is a gazillion times larger. As a result, the aromas aren't as overwhelming. In fact, not only can I walk by the store but I can actually go inside and not be affected by all the products. It's like night and day. Perhaps they have a better ventilation system in place in this new site (in addition to the MUCH larger space). Not only that, but the sales folks who work here are really nice and also knowledgeable about the product line (which I now see is crazy-extensive). I've visited this store 3 or 4 times in the past few months, as my kid needed gifts for the birthday parties she's been invited to. Each time, the gals on the floor and at the cash have been amazingly helpful and friendly and have assisted my kid in choosing the perfect gift for her friend. I have to say, I have been very impressed by all the beautiful lotions and potions and soaps and bath bombs and more. And what I liked most of all were the beautifully wrapped gift sets, complete with gift tags, starting at $13 (give or take a buck). This totally rocks, especially if you have a kid who needs a birthday gift for a party for later that day that she just informed you about an hour earlier. No need to worry about wrapping or getting tags or cards, and they even put it all in a pretty bag. Voila! Gift ready for the giving. Can't beat that for convenience. The only reason I'm not giving this store 5 stars is because the prices of most products are obscenely high. A chunk of soap for $7 or $8? Too rich for my blood. But for occasional indulgences or, again, for the pre-wrapped gift boxes, this is a lovely place. read more

Generally I enjoy Lush's products, sample stations, and staff. But my biggest beefs with Lush are: pricing relative to product size, misleading advertising about how organic and green they are, and how cramming densely scented products in a tight area drives me out vs welcoming me in. Basically, the Westlake location is better. I like their bath crumbles and bombs when there's a scent I love, but for the money they charge I want that scent to last my entire bath or shower - not just the first 10-15 minutes. Inevitably I feel like I'm not getting the best value. Which is bad no matter what the price is. read more

The manager kept touching my arm and calling me "sweetie" and "hun." I really didn't mind, although I'm not sure if she was trying to flirt with me or simply get me to buy the products she was showing me. Either way, I explained to her that I had just walked into this store several minutes prior thinking I was looking at baked goods. I had no idea all of this stuff was facial masks, 'bath bombs,' and soaps. I thought they were cookies of some sort. The table full of colorful circular soap bars looked like giant macarons from outside the glass door. Bummer....Really friendly customer service though. read more

Every time I walk into Lush I break out laughing. The prices aren't just wrong, they aren't just insulting, they're actually hilarious. If the products were actually soap, made from expensive ingredients that spoil, the prices would be nutty -- but most of them use the same petrochemical bullshit ingredients as anything you'd buy anywhere else, so the prices are just fucked. IIn the ear. And everything's SO heavily scented. It makes my delicate bear ass break out in hives. As a plus, the staff are always really sweet and many of them are quite nice to look at, and they usually cheerfully respond to my open derision of their prices and product. Hence the second star. read more

If I could have only one wish, it would be an everlasting supply of Lush products built into a pyramid structure with handsome, Egyptian men around to serenade me while I bathe. Lush, in some ways, have seriously saved my skin. I am not a big fan of soap bars or anything that comes in a bar, so I cannot speak for their bath bombs, bars, or the lotion that comes in a bar (this concept leaves me baffled). I adore their handmade facial masks, ocean salt scrub, and their various toners and moisturizers. My history with Lush is quite extensive. I have used, but is definitely not limited to: Ocean Salt Scrub, Angels on Bare Skin cleanser, Tea Tree Toner, Grease Lightning, Imperialis Moisturizer, Celestial Moisturizer, Ultra Bland, 9 to 5, Mask of Magnaminty, Herbalism, etc. This does not even cover all of it! I have also dabbled in their facial masks. All of them do exactly as they describe. If it's light-weight, it's going to be baby-ass soft. If it's going to clean out your pores, it will suck your pores dry. I love this store and everything about it. As far as customer service, I am always greeted nicely when I come in. They are also extremely helpful in terms of samples, answering questions, and letting you try their products. I am obsessed. read more

I'm a lush for Lush Sex Bomb fizzles in my tub Certified hottie Buttery soft skin Loves Skins Shangrila la la Pores sing songs of joy Items for men too Cosmetic Lad supple-ize Preserves his sexy Fresh yummy products Not tested on animals Worth your dime at Lush read more

This is the store that first fueled my love affair with fresh face masks and tea tree oil face spray. It's not bigger than other locations, and it's actually more full than some other Lush stores I've been to. But it is simply the best location. Every time I come in, I discover a new item I didn't know existed: toothie tabs, shampoo AND conditioner bars, edible massage bars, reusable bubble bath bars, charcoal face scrubs... I can't get enough! read more