I feel like all Sally Beauty locations look the same and are all the same size. As with all others I've been to, this location had great customer service as well. Helpful staff who are willing to help your unprofessional butt with tips on how bleach your hair and make it all types of fun colors. When they were closed due to the pandemic, they offered curbside pickup (which is always nice). read more

Sally Beauty - When you don't need to go into the office for a while... - Cosmetics & Beauty Supply Near Me - Bellevue, Washington

Had an amazing experience today! Super helpful and well informed about all things beauty.

Went in looking specifically for the Andis clippers as I had done a bit of research and decided these would work best for me. Their prices online were more than the manufacture's price, but I was not wanting to wait, so I pay more for convenience. Their online price was less than what they were trying to sell in the store, but the associate said she would honor the online price. So, I saved almost $20 just by looking at their website. It pays to do some research! Online price $157 In store price $173 read more

Sally Beauty - Check their online prices as the in store price was $173. They honor the price so go in prepared. - Cosmetics & Beauty Supply Near Me - Bellevue, Washington

Horrible customer service and experience! The Indian person who works here is horrible. She was super rude to me and my kids the first time we went here. The second time I interacted with her was to return some items. She damaged the unopened box of part of my return and held it up to the light to see how much was left (she didn't believe me that it was unused!). She then told me she would make a "one time exception" to return another item that I used once. She said she does what she wants and changes the return policy herself. Obviously she's mental, the return policy is printed on the receipt and says Sally will gladly return items. She's a nasty person to the core. I feel bad for anyone who goes here and has to interact with such an ugly person. read more

I'm not a professional beautition, just a soccer mom. I don't know about you but it is nice to support a small local business if you want beauty supplies. At first I thought I would need a beauticians license to shop here. You don't need a aestheticians certificate. If you have seen products at the spa on which you don't want to pay a huge mark up, check here. The store is well organized, the sales clerks were helpful. Anyone with a smile and hair died both lavender and grey gets huge points for making the world a better place. The store has overly bright fluorescent lighting so I took off one star. read more

Sally Beauty - Employee with purple hair was SO HELPFUL - Cosmetics & Beauty Supply Near Me - Bellevue, Washington

I came here to pick up an online order. It was ready on time, but I thought the item I received didn't look like what I had ordered. I even asked about it but was told it was correct, so I thought perhaps the packaging had changed. After, I took a quick look around the store to see what other items they had and in the process found the correct item. I showed the gal at the register my receipt which also had a photo of the item I had ordered vs what I received and asked if I could just swap them since they were the same price. I thought it'd be a quick transaction. Instead, I was told that neither a return, swap nor exchange could be done without the manager, who was on break... I had to get to work but was repeatedly assured that the manager was just a minute away ... about 40 minutes later, the manager came and before processing the exchange, she scolded me because I came during her break and also scolded me because her staff member was new and not yet trained to address this issue. The scolding vs apology for the mistake and long wait was a bit off-putting on top of everything else. All that aside, the store was clean, well-stocked, organized, prices are good and the gal helping me was very kind despite the situation, but I do wish things could have been resolved faster and I certainly did not appreciate being scolded for something that was not my fault. read more

Sally Beauty Supply consistently carries everything you need, but if you're like me and don't really know what you're doing then you really need a great staff who can help you. This Sally is terrific- easy parking in front, lots of great products (from shampoo, to color, to those irresistible single use conditioner packets), AND a great staff. I arrived here on my way home from a horrific Groupon highlights disaster- literally greenish white highlights. I didn't feel like going to a salon for a color fix (where everyone would stand around, gawk at my bad color and discuss how "you get what you pay for" before charging me $200 to fix my $49 highlights). The salesperson here talked me through what I could use and EXACTLY how to do it- and it cane out great. I will shop here again. And again. And remember, if you need detailed help ask for it. Beauty supply stores sell to a lot of stylists, they're not always going to assume you don't know what you're doing. I tell them I don't know and need specific directions (then I text what they say to myself so I don't forget when I get home!). Like "I want to cover these white green highlights with a light brown, but not color my whole head in one color. And my hair gets brassy easily ". And if they suggest something and it's not what you want, be clear "actually, I don't want it too red- can you help me find something really neutral ". They're not mind readers (that's a different store!) read more

Definitely stop in, if you're looking for quality customer service, and decent products at reasonable prices. I didn't get the girl's name who assisted me today - perfect knowledge and I can tell, customers return due to location, service, and obviously a availability- that seems to be the excuse of MANY other stores, that they're out of stock due to supplier issues- not here! It's nice to just be waited on, and feel like they care. read more

This store in Bellevue has no clue what they are doing or advising especially one of the employee who is Indian. I called to ask for Ardel Red/Gold color corrector plus which comes in a purple packet. She assured me they have it. Went in and didn't have. Told me I was having a bad day and walked away. Before walking away she told me the other packet she was talking about is the same product. She has no idea what the hell she was talking about. My hair is dyed blonde but after her advise my roots are now a gingery brown which I have been trying to stay away from. Stay away from this Sally in crossroads, Bellevue. They are rude and have no knowledge. I will be going to the one in Renton from now on. The staff are alot friendlier and give good advise. read more

Everyone at this location is SO NICE and SO HELPFUL. This team definitely raises the bar and the store is always clean and organized. I have been to many locations around the country and this one was the best experience so far. Hopefully other locations can follow their lead! read more

Lack of customer service. Lady at the register with pink hair closed the doors with 5 minutes left. If they say they close at 7 and close their doors on a customer at 6:55 that's not good customer service. I could see if I'm just loitering in the store past closing hours but I knew exactly what I needed and could of been out before 7pm. The lady wouldn't even come to the door or anything just "shoo'd" me away. This is the 3rd time they have done this . Pretty frustrating smh read more

Sallys is sally nothing special. The staff is fun though, that's to be appreciated. At least the staff that is regular because turnover is real but who cares! Beauty reward program is worth it. Because they are overpriced as is. read more

Sally Beauty - Clearance mess - Cosmetics & Beauty Supply Near Me - Bellevue, Washington

DO NOT BUY FROM HERE. Absolutely RUDE customer service , will not let you return stuff even if THEIR OWN staff sold you the wrong item. You can't even reach customer service if you try to call. Trust me when I say they do not care about customer satisfaction. Even if it was their mistake. The lady I dealt with today was a bit larger, silver ish hair and had a terrible attitude . read more

I placed an order during the time the store was closed due to COVID. It was my first time bleaching my own hair and I had so many questions. The lady that helped me on the phone was so patient, kind and knowledgeable. When I came to pick up, they saw me and came right out with my purchase- with a smile! All while running their business during a pandemic. Kudos to this store team. Please give them high fives and all the recognition they deserve! Also- I love the product she suggested! I will be a forever customer is this location. read more

This Sally's has everything I need (developer and bleach powder) but my sister could not find a bonding gel she wanted at this location. They have good last minute buy items and I do like their costume jewelry earrings. read more

My to go place for my hair products. Always find what I need recently found perfect rose gold toner for my daughter. Looks great on her. read more

Sally Beauty - Rose hair for my daughter. - Cosmetics & Beauty Supply Near Me - Bellevue, Washington

I like the products but I did not like the customer experience in this particular store. They convinced me to become a member for coupons without letting me know that it is for $5. I was in rush and realized it after coming home. When I called the store, store manager just kept repeating that she can return my money back and was not at all ready to listen to me. read more

I came in looking for a jar of Murray's Edge Wax Extreme Hold. They didn't have any at this particular location due to the limited store size, but the two girls with colored hair were very sweet and eager to help. They showed me some nice alternatives for the hair wax I was looking for. read more

I have had an interesting array of experiences at this location. Every once in a while I grow a wild hair and want to take my dark hair to light, and I just can't justify paying someone to potentially screw up my hair. Because, let's face it, I'm just indecisive if I want to stick to my natural roots and be dirty blonde or be the darker me and have dark hair. I was pleasantly surprised by my experience today because before it's just been down right terrible in here. I came in and a really nice girl named Paige greeted me and asked if I was looking for anything. I told her what I wanted to do and she was quick to assist! She knew exactly where everything was, showed and recommended the products she felt would be best for me, and I was in and out in just a matter of moments. I was impressed at her level of customer service and product knowledge. While she was helping me, she was also attending to another lady who was shopping for nail polishes and what not. We both had quiet a few questions and she was prompt to respond and knowledgable about what she had to say. She multi-tasked with us and answering the phone. She was always quick to be able to respond and even on the phone went above and beyond to let customers know what they had or didn't have and knew exactly where they were in the store to check. If she isn't a manager in this store, she should be! She should be running the place! I was amazed to see that she was the only one working and discovered as a multi-colored hair girl came waltzing in with her bf and coffee that she was late to work and didn't seem to pay any mind to the fact that Paige was helping multiple customers. My only dislike was the lack of help, that girl works her butt off! Get her some reliable associates! read more

I wanted to take the time to post a more current review because of the great customer service experience I had today at this Sally's location. Over the last year, we all know how hard it has been to get our favorite products both in store and online, and I have been especially frustrated because the brand of hair color I had used for 4 years was discontinued, and they had unique shades, so I had to figure out which colors in other brands would work. I bought several shades online and in store (my last review), but after figuring out what worked, came in to return what I hadn't even opened, and a younger, obviously newer employee told me 4 different tubes of color weren't in the system so she wouldn't even give me store credit. I had to call the main Sally's customer service recently and discussed this issue with them, and they told me to bring them back to the store for credit, and if they didn't want to give me store credit, to instruct the salesperson to call them. Well tonight I came in, and walked up to the counter, briefly explained what had happened, and this salesperson was so awesome, she said well this other person obviously didn't know what she was doing. I picked out the exchange items I needed and she took care of it in a snap! I forgot to catch her name, but she's the red-headed middle aged, bright smiling salesperson, if anyone else had similar issues like I did. Thanks to whom ever hired or transferred this great employee to this location! read more

Service is usually slow and they don't always have more than one of a product. It doesn't seem like they restock often. Employees have never been at the counter when I walk in. Many times they are in the back room and don't even know I walked in. read more

Came in before I had to go to work to pick up some items and honestly I'll never come back to this location. The workers don't acknowledge you even if you make eye contact. They had scowls on their faces whenever you tried to ask for help. When I went to check out the lady with light/medium brown hair wouldn't look at me and instead just talked to her coworker. She never smiled or made eye contact. She almost didn't even give me my receipt/put my items in a bag. Despite all of it I smiled and told her to have a good day to which she just turned around. I was in there for barely 6 min. I work in retail as well but at a salon and I know it can be hard to work all day but customer service is #1. I can deal with people not having a good day but you cant let it interfere with basic work tasks. Sally's stares are always hit or miss, I've only found that the Burien location has hired polite and kind workers. I will not return to this bellevue location. read more

I created an account just to leave a review for this store because the associate here was so unbelievably unprofessional. I've been shopping here for years. Always loved Aiden and the nice gay man with the beard and ever changing hair. However the silver haired larger woman who I believe is their store manager is such a witch. I went in for some hair gel and while I didn't need help, I witnessed her interactions with two customers who did. The first customer asked a question and before she was even done speaking this woman was huffingly telling her where it was in the most condescending "you're wasting my time" tone. The second customer was looking for a specific hair spray and instead of helping got the same treatment as the last. The customer then asked again if she could get help finding the specific brand to which the woman cut her off and repeated that it was "in the back of the store" and then when the customer turned around she rolled her eyes and made faces behind her back. Completely unprofessional, completely unwarranted, and completely rude. She should not be working in retail (I do, and I would be on any of my associates asses if they ever acted like that with customers). I hope she gets that stick pulled out of her ass and kicked out the door with it. What a witch. read more

The staff is very helpful and friendly. I got everything I need, they helped me figure out, even when I couldn't explain in English what I need. That's difficult to explain what do you need in so specific topic when English is not your native language! But I got everything what I was looking for! I'll come back there for sure. read more

Knowledgeable, helpful and professional staff always surprises me by going above and beyond and they often delight me with unexpected gifts, discounts and thoughtful little bonuses that make my visits the highlight of my day. The management here is really special and deserves recognition. read more

Store was clean, organized. I loved that the baskets had coupons inside ready for customers. One thing ladies could do is greet every single customer make sure their approaching every customer every time. I needed help, but was waiting for someone to free up. Sophea was amazing! She recommended for me to use BLONDE brand for bleach and my hair looks amazing!!!! Jess was a sweet heart as well as Beja. So thank you ladys! Had fun! One last recommendation I thought Sophea did great was writing a small directions of the HOW TOOs on coloring. I understand cant take responsibility if a customer messes up on their own hair. So at the end of the Direction HOW TO sheet you can maybe state these are recommendations..... THANK YOU! read more

This is a great store for buying beauty supplies. Stephen is very helpful and knowledgeable. They have good prices and excellent selection. I found exactly what I needed and more. Highly recommend and will return again. read more

Really bad service. Front desk person and other associates helping are very rude. We went on a weekend the associates were very rude. Need to change the attitude. read more

So bad they said we have to stay outside bc of the virus when someone came out she said only I can get in not my two kids super bad survive

Came here for kerotin treatment and was greeted immediately and shown the selection of straightening. Thank goodness, because sometimes you just need a solution for hair that isn't going to cost $300. Found what I needed plus products to lengthen my treatment. The guy helping me also shared samples while I picked his brain. Quick in and out with ideas for next time. read more

My dd had her hair colored, but when the color faded quickly we decided it must be cheaper to do this at home. We came here looking for a lot of help in what products we needed to color hair at home successfully. We had excellent customer service who answered all our questions and helped us pick out all the correct supplies to do my daughter's hair. Our first attempt was a success and the color has lasted! We've been back a few times for other products as well and had just as friendly service. Great place. read more

The staff is really helpful. I had to replace a beard trimmer and Steven helped me without any hassles.

Blake/Zappa (is that right, Blake? You told me to write this as I walked out the door) is IT. He's what makes beauty and experimentation less scary and more of an artistic release with his excited and education outlook on hair dye and all that. Five stars for this rockstar. He is enthusiastic, passionate, and educated in his craft. He helps customers regarding hair coloring questions and is on top of his game. I'm excited to dye my hair per his experienced recommendation that spans across lightening to extraordinary colors. Thanks for being fabulous, Blake. You made the trip worth it! :) read more

As soon as I open the door I was immediately greet by the store employees. One of them ask me instantly if I need any help. Very friendly and helpful. Place is clean. Price is okay; a bit higher than Cosmo Prof but then again it is open to the public so you don't need a license to purchase supplies here. read more

I don't write many reviews at all, but wanted to warn others about shopping at this Bellevue location. When you walk into a store perfectly happy and leave frustrated, offended and knowing that you'll never come back, the company should know why. I visited and actually signed up for their membership club recently at their Kirkland location and the girl there was much friendlier and helpful than the two employees I encountered here. The first girl that helped me was fine. She messed up my simple transaction at the register and didn't apply the coupon I got for signing up for their club even when I told her beforehand about it. She just simply forgot. I've worked customer service jobs and understand that mistakes happen and know how stressful it can be at times so I always try to be patient. She didn't know how to fix the transaction so she called another girl. I'm only assuming she was a lead or supervisor since she called her for help. I didn't get any names unfortunately, but this occurred just last night. This girl who came over to supposedly help out, made me feel like it was such a hassle to correct this transaction that was their mistake to begin with. She kept "sighing" and talking to me with a bitchy attitude. She even suggested that I use my coupon at my next visit and looked at me with disbelief when I told her that I probably wouldn't make it back before it expired. I don't shop here often at all and am busy with two kids, but why should I even need to explain myself? It took probably 25 minutes to complete this simple transaction and she had the nerve to remind me to tell them about coupons beforehand. Just had to vent and share my unpleasant experience with others. Thanks for reading! read more

This is a nice little beauty supply shop right by the Crossroads mall (near Michael's). It doesn't have a HUGE selection, but it does carry the basics for what you'd expect at a SBS. I just peeked my head in when my husband was doing his second stop at GameStop a few shops over, and the salespeople were very friendly and knowledgeable about the products. For pretty much everyone who stepped in they immediately asked if they could help the customer find a product and weren't pushy at all to make the customer purchase the items. I was suckered in to the "candy" here -- tiny 99 cent nail polish bottles near the register (lots of variety!)!! A fun place to shop for those of us XX types! read more

Prices are good if you use your discount pro card. BUT be aware check your receipt as they don't pass on the discount even though they say they did. What attitude you get when you catch them out :( read more

When I went to the store the employee did not know what she was talking about she had no knowledge of what kind of hair dye I should get. Also she was very rude and bitchy. When I needed help the two employees were talking to each other and not paying attention to other customers. If I could give this location a zero I would. read more

Worst customer service ever price charged for products did not align with tag indicated.

Returned again and Steven was once again super helpful and engaging. I was coming in to buy acrylic nail materials for my first try at them and he took the time to help me find what I needed, chatted with me and pointed me towards the sales! Keep it up - Steven, you're awesome! read more