If I could rate it 0 stars I definitely would. THE WORSE customer service ever from the employees,…read morevery unprofessional, nasty attitudes. They tried to up charge me more than they were supposed to to get my car dropped. They didn't explain charges/fees that would apply. The Owners are very rude, unprofessional, and racist people. BEWARE of this "business".

They will tax tffff out you ! So please try to park in areas where you can , they will make rent…read morewith a day of taking your vehicle. Mind you they towed my car, I had called while the office was still open and they told me I had to wait until the next day to pick it up because the office had been closed! When I went the day of ; early as ever , they wanted to charge me for the overnight stay and for the model of my vehicle being electric another extra costly price to take it out , nearly $700 just for one night . WORST PEOPLE EVER . They don't even try to help you . Just as*holes overall. I get it's their job , but it feels as if they try to scam you a bit into paying them more money for the time that passes . Deserves 0 stars truly

I do not know if I could trust this dealer. Here is my experience…read more I was looking at their website, I have a RDX now and was looking to upgrade to the newer model. Their site will not show prices, asks you to click for Price. At this point they want all of your contact info. Since I am very busy I do not want constant calls so I supplied only my email. I get an email from a Herby, "Mitch wants a new Acura" He wouldn't give pricing as I asked but wants my phone number to call me. I Emailed back that I am looking for the price of the one I click on from their website. Next I get another email, " Is there a better way to connect?" Herby now goes into how he was unsuccessful reaching me and wants my phone number again, could text me, facebook me, every option except giving me the actual price. He goes on to explain they want me to feel un-pressured and have an awesome feeling. At this point, all I feel is that they just want my number in their contacts so that they can call me non stop. They hide their prices, will not give you anything unless you give up all your info. I will be sticking to one of the many other dealers that when you look on their site, clearly show pricing right away.

Sales department is exceptional. Service department is hit or miss. Definitely need to get more…read moreorganized

I took my car in to service 2 problems. First, the vacuum brake booster was bad and I had almost…read morehit someone backing out of my driveway and second, the power steering was making horrible noise in the below freezing weather. I deducted a star because I did my homework on the web and found thousands? of people had the same problem with the Ford Edge vacuum booster failing so Ford had extended the factory warranty to cover it. It really should have been a recall and I put in a formal complaint on the government recall site. I had bought the extended warranty with the car and Masano said it was covered under my extended warranty along with the power steering belt so they charged me my $100.00 deductible. I questioned whether it would be less since the vacuum booster was covered by Ford and really the power steering belt was the only item that should be under my "extended warranty" and they said with parts and labor the belt would be over the $100.00 deductible. I do most of the car maintenance/ repair on my previous vehicles so i'm not really sure about that. Hence the star downgrade. All repairs were done. I am happy with the work done and it was done several months ago. I just took the car in for it's 25k service and was totally satisfied. I felt their charges were fair and quite resonable this time.

I would strongly advise anyone considering purchasing a vehicle from Tom Masano Ford in Reading to…read morethink twice. Our experience has been frustrating from the very beginning. After purchasing our vehicle in November, we were contacted because the dealership had made an error and had us sign paperwork for the wrong VIN. We had to take time out of our schedule to return and correct a mistake that should never have happened. Then, just two days after purchasing the vehicle, the windshield cracked overnight. We immediately contacted the dealership and were told it was due to the weather--even though it was around 45 degrees outside. Our salesperson told us the manager would be reaching out to discuss the issue, but we never received a single call. We called the dealership repeatedly (around 10 times that week) and our calls either went unanswered or were never returned. Fast forward several months. We finally filed an insurance claim to have the windshield replaced ourselves. When the glass company came out, they informed us that the windshield had been improperly installed previously. They were unable to replace it because the installation and calibration issues needed to be addressed first. We returned to Tom Masano Ford hoping they would finally take responsibility. Instead, nothing was done. Once again, our calls have gone unanswered, and no one has followed up despite multiple attempts to resolve this issue. We have now been driving with a cracked windshield for nine months because of what appears to be an improperly installed windshield and a dealership that has shown little interest in helping after the sale. Mistakes happen, but ignoring customers, failing to return calls, and refusing to stand behind your work is unacceptable. Customer service doesn't end when the paperwork is signed. Based on our experience, I cannot recommend Tom Masano Ford to anyone looking for a dealership that values its customers or stands behind the vehicles it sells.

Traveled an hour to get to this dealer.. they had what i was looking for, easy to deal with, quick…read morefinancing & truck was ready for pick up on time

This business ROCKS!!! My wife and I took a trip from Detroit to Reading to look at and drive a…read more2010 Corvette that Stoudt had listed. It was a pleasure to deal with Jan and Steve, they were extremely accommodating while working on the phone, and even more so in person. The entire process was seamless, I was thoroughly impressed. Our shipping company did not arrive until later on a Friday evening, Steve went back to work to ensure our vehicle got on the trailer and was delivered to us the next day!!! Thanks Jan and Steve, if we're in the market for another Corvette, we know where to go!!! You guys are awesome!!!

Need good deals? ask for Erika, Ive been coming here 6 years and Erika has always given the best…read moredeals, she knows how to talk to her customers and will keep you entertained while waiting but the best part of going to her is she gives the best deals for Zurich, cars protected im protected thank you for all your help Erika your the Best!!

customer guidance is great especially for those in the market around these rocky economic times…read more Thanks Charles Arrington .

Great shop. I normally get my vehicle (Audi A7 S-Line) serviced at my local Audi dealership, and I…read moreservice pretty regularly, but I've recently felt like the prices for service are pretty high. Looked up some local dealerships and found this one. First of all the ladies there welcomed me pretty warmly, for a mom and pops shop it's friendly inviting and I felt like I've been a customer with them forever. Joy was my service writer and she was pretty knowledgeable and there was another lady there that was helpful when Joy wasn't there. They did a free courtesy check, o had some additional issues which I'm glad they found and had them serviced as well. While they arent necessarily the cheapest I felt confident in the work they've done so far and booke my next maintenance with them. Great all around service!!!

First, they did not follow instructions when I initially called and when I dropped off the vehicle…read morefirst thing in the morning and filled out the envelope and drop the keys in the mail slot. I did not need a diagnosis it was in for a simple distributor cap replacement rotor, and plug wires. They took it on their own to replace the spark plugs which they were replaced over a month ago and hit me with three labor charges, which that was a simple job and taken more than an hour to do. They took it on their own to do a diagnosis because I didn't listen charged me three labor charges and $792 later had to pay it I'm not happy. I hope people start looking at their from this place and pay attention. Also what they charge in parts is crazy. It is far more 30 to 50 places charged profit distributor cap and rotor should only cost around 30 bucks not over $100 sure places in business need to make a profit to survive they don't need to kill the public in profit and I feel for that simple job I got raped I also called a few other mechanics and they simply told me at the minimum $300 maximum $400 job. So pay attention to what you're doing and pay attention to your bills from this place because as I said three labor charges on job is for the birds.

If I could give zero .. I would. Shifty tactics. We drove all the way to the dealership after…read moretalking to them for over a week about a vehicle. Took time off work.. etc. Told them we were coming and the time.. and while on the way there.. they email us and say that someone else is test driving it. We get there.. Not a soul in the lot.. no customers.. and no car.. we say we will wait.. we want to see it.. the salesman tells us it could be two hours.. hmmmmm.. two hours for a test drive ? But they have other things we can look at he says.. SHifty and rude.. lots of other dealers our there who appreciate and want our business. Do not recommend.

Wish I could give negative stars. To keep it short because I had nothing but a bad experience with…read moreTom Masano Ford Lincoln, they sold me a lemon car. To be exact it was a used Audi Q5 (90,000 miles). I had put more than half, cash deposit down so my monthly payments would be reasonable. After a year of continuous problems that I have contacted them for, they didn't own up to any of it. I took my car to an actual Audi dealership and was told the engine is shot. I was so devastated that having a car for only a year and almost had it paid off that I would have to buy another car that I absolutely could not afford. Please do yourself a favor and look ELSEWHERE for a car, new or used. I have contacted the Better Business Bureau about this issue.

We have bought 3 Volvos from European Motors, and Nate keeps them on the road in good working…read moreorder! Nate and Aaron are extremely professional and knowledgeable about everything Volvo! I highly recommend this business and these cars.

Due to losing my Saab 9-5 Wagon to a rushing Door Dash driver, I was in the market for a…read morereplacement car. I can't say enough about European Motors. Their courtesy and professionalism, as well as selection of clean well-maintained Volvos made my choice easy. This was after weeks of Internet searches and creating a small pool of replacement cars spanning from Virginia to Pennsylvania. Although I've owned Volvos in the past, I wasn't in the market for a Volvo. Yet, Carfax, price, the XC60 and a visit to Reading sealed the deal. I arranged a temporary tag about a mile or so down the road. I am very pleased with the value and car I received. We consumers should value high-quality small businesses!