I'm a car guy. Never much of a dealer 'fan' for service. Overpriced. Typically work on my cars myself. Gotta say....Excellent service from Piazza! I never had a dealer service department send me a video of the actual service work being done in real time. What a great idea! We recently bought a used CX-5 from this dealer. Great sales experience. After many many Jeeps we decided to go with Mazda due to very good reliability reports. Our last Grand Cherokee was terrible with ECM problems and Savage Jeep could not diagnose the problem but still charged us over $250 for 'no actual' service. We will never buy another Jeep. Shawna from Piazza service was wonderful. My wife (her car) took the CX-5 in for the complimentary free first service and she's very impressed. Mechanic so polite and respectful. She loves her CX-5! read more

Stay far away from this dealership. Piazza Mazda of Reading got my car into an accident while under their care. I brought it in for them to fix a vibration problem. They charged me 2200 dollars and said it was fixed. It wasn't. When they took it back the second time, they got it into an accident. Yes, they repaired the damage caused by the accident, but we all know how the system works when you go to trade in your car: "There was an accident reported against the vehicle, so we had to lower the trade-in value." Well, Piazza Mazda of Reading wont even acknowledge this fact when I ask for some form of compensation for the diminished value. Further, they still never fixed the vibration issue. It is still there. So, not only did they devalue my vehicle but they charged me 2200 dollars for fixing a problem that is still there. And when I escalated the issue, no one wanted to be bothered. So, take this as a warning. STAY AWAY from the Mazda brand and especially Piazza Mazda of Reading. They don't care about their customers and when it matters most they aren't going to do more than the minimum. They will upsell you every time you take it in for service. They will overcharge for everything. If they get your car into an accident, they will shrug and say "it happens" (that was literally what I was told while talking to the dealership manager, as I inspected the damage done to my vehicle). They feel it is ok to not compensate the customer fully for the damage they cause (they just repair it and hope the customer goes away). This is a warning. Stay away. Go purchase a car from a different company that values their customers, because Piazza Mazda of Reading doesn't. read more

Piazza Mazda of Reading - Damage to my car when their tech drove it. - Car Dealers Near Me - Reading, Pennsylvania

In 40 years of buying cars this was absolutely the best experience I have ever had. Olivia was my sales person, she was very pleasant and didn't waste time or make me sit in a tiny room for hours. The deal took 45 minutes and this included the test drive. Thank you to all at Piazza Mazda of Reading. I love my CX 5! read more

Do NOT order from their online parts dept. After almost 3 weeks of waiting for parts, they now claim they cannot ship part of the order. How did you not know this when i placed the order? Furthermore, how can you offer parts for sale on your site, quote and charge the shipping and then say you can ship? Do yourself a favor and order from a more reputable supplier. read more

I brought my car in for a recall and the 60k service. During the service they found some other issues which I had them repair. When I was dropped off to pick up and pay for my car I was informed that there was a fee for credit card payments. At this point I had no way to get home to get my checkbook and did not have enough cash on me to avoid the 3.5% surcharge. Approximately 3 months later I was getting my car inspected and they found that my air filters looked like they were the original filters - changing the filters were part of the 60k service. Less than a year after the recall repair the issue has returned. Although I generally do not use the service department, I have purchased 4 vehicles from this location. I will not be returning. read more

I had a great experience here! I drove an hour away to come get my new CX5. I made a deal over the phone and when I got there everything was ready to go, there was a folder with my name and the deal in place. No back and forth. Everyone was super friendly! Each person who walked by said hello and smiled. I will definitely be recommending them and coming back! Thanks, Rob, Bob, Marissa and Kristen! read more

I just got my first car from here about two days ago and it was much easier than i expected! Working with the sales representative, Kalysta, made the whole process go smoothly and everyone else is just as helpful. I would definitely recommend coming here! read more

I purchased a new Mazda from them. Very satisfied with sales person Chris Lund. Service was also great. The sales manager , "Rob" was just the opposite. Whatever you do, Do Not deal with Rob! Had it not been for Rob, I'd have rated 5 stars. read more

The service and parts department here completely ruined my day. I got a flat on the turnpike, and with no spare, was left to call around the area to locate a tire to fit my car. Being a relatively odd wheel size, this proved slightly more difficult than calling Wal-Mart. After three calls were placed between the tow truck driver and myself, this Mazda dealer said they could have a tire in an hour (I was 30 minutes away). Great, so I told them to order the tire, and off we went. Problem is, they never actually had it in their warehouse. FOUR AND A HALF HOURS LATER, the service guy John has to break the news to me that I had been waiting for absolutely no reason at all, and I'm worse off now than when I started, because now the tow truck is gone and the tire can't be there before the weekend. You'd think that given the fact that A. I was given false information which lead to me spending more money on getting the vehicle to them (longer tow truck trip) B. I had waited four and a half hours for something they couldn't deliver C. I hadn't shown any measure of disrespect towards the staff and D. This was all their fault That MAYBE they could give me a break on an imperfect solution. They had an off-brand tire in their warehouse that fit the bill, and it could be there in yet ANOTHER thirty minutes. I suggested they do right by me in paying for (or at least discounting) the tire, which I have no intentions of keeping on the car, which went something like this: Me- You expect me to pay for a tire that doesn't fit properly after making me wait this long, drive this far, and you're still not capable of delivering what you promised? Tony- I'm sorry, but I cannot do anything else. Me- Oh, you CAN do better, you just refuse to. Tony- That's right, I refuse to. After this conversation with Tony the service manager, I thought he was literally about to cry. It was the only bright point of my day. He didn't end up crying, but he did shut the lights off in his office and (presumably) run home while I was still there. Apparently it was all too much for his sensitive constitution. Way to wilt, you hothouse flower. In the end, I paid $120 for a tire I STILL don't want just to get me away from these people. TL;DR - They make you pay for their mistakes without owning up to it, and the service manager Tony is a crybaby. This place sucks. read more

I inquired with this dealership about a vehicle MONTHS ago and they won't leave me alone. I got contacted by THREE different sales people at first. I only wanted more photos of a car I was looking at. Never got more photos because they reposted the car at a much higher price the day I emailed them. Now they email me every week trying to get me to look at other cars. TERRIBLE CUSTOMER SERVICE!! read more

To make a long story short, I felt like they had been dishonest about a broken part on my car, which would have cost me an unnecessary $200. I will never trust them again. First and last time taking my car here for service. read more

This is the most accommodating dealership I've experienced in my 40+ years of driving. The whole staff were so friendly that I felt like family as soon as I walked in. Special thanks to Vince Marzano, my Salesman, who went above and beyond to please me. Keep up the great work! He was not pushy, took the time to explain everything and had the patience of a Pope while I decided. There are so many great cars to choose from. Also, thanks to Rob and Faith whom I enjoyed chatting with. Faith (Financial-Business Manager) made the paperwork effortless. Buying a car is stressful but this Dealership is extremely easy to work with. I will be recommending them to all my friends in the market to buy a great car from a great dealership. read more

I am so glad that I worked with this dealership. They listened to what I needed and took the time to help me find the perfect car for my situation. I want to thank my sales-lady, Kristen F. She was outstanding and extremely easy to work with. She and the entire staff made me feel welcome and I can't recommend them enough. They are a great group of folks. Take the time to stop in if you need a new vehicle. They will not do you wrong. Thank you guys again! read more

Hands down, the absolute best car buying/leasing experience I've ever had! The team at Piazza made sure we left completely satisfied! I work in a sales/service industry and I have to say, these folks are doing it the way it's supposed to be done! My wife and I drove 2 hours from New Jersey today to get our new 2018 Mazda 3 Grand Touring and it was totally worth the drive. Special thanks to Geo, Kristin, Faith, and Rob! You all know exactly what customer service is all about! We will absolutely be returning for our next car. read more

I don't know how a prospective buyer could be treated better than the service provided by Andres Castro. The buying experience was the best I've had in over 70 years of auto buying. Everything was explained in detail about the model and the leasing plan. There were no surprises. What was surprising was the follow-up service. I hear from Andres every couple of months just to see if I have any problems or questions. Never had that service from anyone else. As far as the car is concerned, buyers are missing one of the finest driving cars on the market if they haven't checked out the Mazda6. It is a thrill to drive and a pure performance standout. read more

Horrible customer service. Waiting forever for someone to help answer/field some questions. When they finally showed up, they were indifferent and unhelpful. This dealership clearly doesn't want to sell cars. read more

I went with my grandparents to purchase their new Mitsubishi Outlander from Piazza Mitsubishi. The sales representative who assisted us (Sean Lydon) was an excellent salesman! He listened to what my grandfather wanted in his new SUV as well as guided us into choosing the trim level that best suited our needs. My grandparents experienced a great and easy buying experience through Piazza and we are pleased with the new vehicle! Moreover, our family had a very unique situation occur. The day after the car was purchased and ready to be picked up, my grandfather passed away. I was the one who then reached out to Mitsubishi to see what my options were for picking up the already purchased vehicle since he was no longer with us to do so himself. When I explained the situation to Morgan who answered my call, she explained that considering the circumstances, they would drop the vehicle off at my grandparents' house. This is above and beyond service!! My grandmother informed me that Sean came personally to deliver her new Outlander. I know this is Piazza Mazda, but if Mitsubishi is capable of this kind of wonderful service, I have full faith in the Piazza chain. They have all been an absolute pleasure to work with and a breath of fresh air in a sales world that cares more about making money than serving their customers. Thank you Piazza!! read more

I received a call from Mazda after my survey and went back for another service for my 5k oil change. I didn't have any problems checking in, with a bill or anything weird in my car. The time for the oil change itself from check in to check out was just the amount of time i'd expect it to take for an oil change. I don't have any complaints about the visit, I think it went smoothly and am glad that I gave them another visit. read more

Piazza Mazda went above and beyond for us! We found the perfect used car for our daughter's 16th birthday. Our salesman, Vince, was great. Showed us everything we needed to know and was so informative. He and his coworker, Mark, gave us all we asked for and even went out of their way to be sure we would have her car for her birthday the following day!!. We will go there again, definitely!! read more