Great place to do business with, i bought a car here and i got my car serviced ! WAs in and out and gret experience.

I bought my used car from reading mitsubishi I've only owned it for 5 months and I had to have the drive shaft replaced new brakes and rotors new tires and they tried to convince me I needed struts For an additional $880 My mechanic replaced the sway bars for 250 bucks. They'll overcharge it if they can read more

I've never have had such an amazing experience buying a vehicle. I came on Thursday, August 8 around 6pm and was immediately welcomed in and didn't feel rushed as they would close at 8pm and you know how the process is buying a vehicle. so that in itself made me feel even more welcomed in. Jarrett was wonderful and when I say wonderful I mean he was amazingly wonderful. He took the time to make sure my needs were met and that I was happy. He went out of his way to help me with finding the right insurance. Even the general manager, Michael was working on finding me the best deals. . Michael really helped me out and made sure that I was going to be able to leave the lot with insurance. He really looked out for me and I felt he genuinely cared. I enjoyed the rest of the team and they had enough Patients to put up with my wild three year old. They were all very understanding as Tyler, the sales manager reassured me that he understood because he had a 3 year old daughter. Tyler was amazing to talk with. The day i picked up my car on that following friday I met Kevin and he made friendly conversation right way about a same interest in artwork we have. My experience here was top notch and the customer service was some of the best I ever gotten. I definitely will be recommending to all. Thank you all of you there. You guys are wonderful read more

See all

My boyfriend Ismael was wrongfully fired after his coworker Sonia gave him a spoiled bottle of coquito and when he did not want to pay for it and wanted to give it back she called him a "bitch" just like a previous coworker named "kevin" who no longer works there. Then the big boss Mike followed it up by calling him an asshole. The entire time my boyfriend worked there he told me how uncomfortable Mike and Sonia made him feel because of their nasty comments and bullying. Do not buy a car from Springfield Mitsubishi or work there unless you want to be made fun of later. read more

I just got a Brand New Mitsubishi Mirage and the entire time I was in contact with the Representative Brandon, he assisted me on the phone before I went into the dealer. I went into the dealer and Brandon and his Manager assisted me right away, greeting me and welcoming me into the dealer at that hour. I felt instantly the feeling that I was going to be helped all the way till the end, which I wasn't wrong. They ran thru the paper work and made sure the application was correct and fully filled out. They continued to show me a vibrant energy and the positivity definitely affirmed my experience as Pleasurable. From their conversational skills to their level of seriousness and attentiveness towards my needs and wants from the vehicle I was looking for, which they already had asked me previously on the phone and had a line up of used and New Options. Laying down all options and presenting all sides in my favor Brandon and his manager Explained all the pros and cons of New and Used and the difference in warranties with explicit details and no BS laid the options in from of me. Which you know then the outcome! They stood next to me thru the entire process, thru getting the loan and getting me insured. They truly have Beyond Exceptional Customer Experience!! PS For addition feed back, they even had a couple customers in that day for service and for loner cars! DONT LISTEN TO THE OTHER COMMENTS. I'm positive and stand by their Service! read more

See all

UPDATE - We did bring the car in priority Wednesday morning and were assured that we would not have to wait long or would be provided the rental should the fix need longer. We were greeted by the manager and service staff and even though we came in frustrated, they remained pleasant and got right to work. They assured that one of us road along with the mechanic to make sure we all heard the same sound. We did not need to wait long, and the service desk and mechanic came to talk us through the issue. They apologized for the issue, as it was a result of their staff miscommunication on our last visit and assured us all was well and it has been repaired properly. Human error happens and they did make it right so i adjusted this review to show it! I appreciated that the manager shook our hand before leaving and still thanked us for our patronage. --------------------------------------------------- When you take your brand new car in for a second time in 2 weeks for a "known issue" and are told it is fixed but you may hear the sound again and you can call so they will open a report, then drive home and on the drive your car is making a new and much worse sound every time the wheel turns. You call and attempt to reach the service desk that you just left about 15 minutes prior because the sound has worsened. No one answers at the service desk because they are closed. So you talk to the showroom and the general manager who is very nice but also, tells me that the service people have all left for the holiday weekend and the solution is to have the service call us first thing on WEDNESDAY morning because of the holiday and service hours that will be the next time they are open. When reviewing again that this is a known Mitsubishi issue, we did not do anything to damage our car, and that the service center we just left not 15 minutes prior actually made it worse so now we are afraid to drive it, we were again offered a phone call on WEDNESDAY. When requesting a rental in the interim because this is our primary vehicle and and a Mitsubishi problem, the manager again very nicely said he was sorry for the issue but there was nothing he could do because all the service centers are done for the holiday weekend, to return WEDNESDAY, and that the service desk is who would have needed to initiate a rental. I am not one to blast places on the internet but there is something wrong here. A car that we pay a giant monthly payment for, that is brand new 2023 Mitsubishi Outlander, that we purchased in January of this year should not cause issues and headaches with no solution. I did not mention that the "known issue" also only has a "temporary solution" at this time but we should rest assured we are not causing further damage to our vehicle and that if the sound continues it is mainly annoying and to let them know so they can start a claim for us. I will say we did not have to pay for the "fixes" either time and the staff is nice, but apparently they are unhelpful because there is nothing that can be done about the known Mitsubishi issue. Also, I would like to say if it was known it wasn't shared with the buyer... funny how that works. Deeply disappointed that this is our experience with our first brand new car that we love. -high payments - unfixed known issues - received car back with a new issue - no emergency service or protocol for a "known issue" over a holiday weekend - apology without further action - option offered is to wait for a call 4 days from now Springfield Mitsubishi Springfield Mitsubishi of Reading please know that while apologies are appreciated and a calm discussion about what can and cannot be down is nice, it will not change the fact that our car will not be drivable for the holiday weekend and you offered no solution beyond the apology to a problem your service center caused. While the buying process was streamlined and pleasant in January, knowing now this is "all you can do" for your customers, I will not recommend Mitsubishi Motors USA again. Nope. read more

Three times this month alone my new outlander has been in for the air conditioning system. The most recent was last Thursday. By Saturday at 3:30 pm I already have no AC in my car again..... this repair didn't even last 48 hours this time. This entire repair has been nothing but a nightmare even if it is under warranty. There is no reason at this point the manufacturer or dealer should not get more involved and step up to correct this situation and also offer some kind of loaner or rental until the problem is solved. I have wasted four trips to and from the shop. I have wasted numerous hours waiting on the vehicle. And I have had countless problems with customer service, errors, and problems with getting this problem corrected that have lead to this problem continuing instead of being resolved correctly. read more

I've been coming here for years and highly recommend their service department. I even got my father to start coming for Service as well and he doesn't even have a Mitsubishi. The staff is knowledgeable and always keep me up-to-date. read more

The service department helped me figure out my problem, fast fix. Very happy with the service!

Went to look at the cars they had online n they weren't even cleaned !!! The guy came up to talk to us n he wasn't very encouraging with what he had so we went down the street to Bob Fisher n found a great deal n very clean low miles car !!! read more

don't buy mitsubishi vehicles!!!! bought my brand new 2020 outlander sport on 6/5/2020 and only have almost 27k miles on it, less than 1 year later. check engine light keeps coming on and off, as well as spuddering when the engine is running or when driving. car needs a new coil pack. dealership states that they do not know when they will get the part in. my car was diagnosed 2 months ago with a faulty coil pack.. the dealership refuses to order and/or use a non-oem part to change out my bad part because it would not be covered under warranty. this issue is keeping me from working. i need to work. they need to rectify this situation asap. do not buy their cars!!!!! read more

went there for a sedan and i was approved but the price a month for the year was ridiculously over proced.