i've gotten three now from Harlan and my experience has always been great anytime I have an issue…read moreif there is any issues, they always address it and fix it as soon as possible. Customer service is wonderful they are kind and respectfulfrom the people who work in the office to sell to the mechanics. I honestly love this place.

We brought our vehicle to Harlan Motors for an AC compressor inspection under warranty. Without…read morenotifying us or asking for permission, they went ahead and cleaned the interior of the car. We only found out the next day, when they told us we'd be charged $150 for the cleaning -- something we never requested or approved. Before we came to pick the car up via phonecall, we were told the charge was now $250 because it supposedly took the owner "all day" to clean. For context: we have two toddlers. The most in the car was crumbs from snacks, minor stains on the toddler's car seats, and a couple of food containers my husband accidentally left after dropping the car off right after an overnight shift. The car was not disgusting, and certainly not $250 worth of dirty. Again -- we never asked for a cleaning and never signed anything agreeing to one. We dropped the car off for a mechanical issue. They held onto it for two days, did a service we never asked for, and then demanded payment for it before releasing the car. They could've easily just asked us to clean it -- we would've gladly run it through a self-cleaning station. But instead, we were forced to pay a massively inflated fee for something we didn't want. It feels like we were taken advantage of, and it was extremely unprofessional. Mind you, we're young and new to buying cars so it definitely feels like we were taken advantage of. After this experience, I completely believe all the other reviews about the owner's abuse of power, lack of professionalism, and refusal to honor warranties. I would never recommend this place to anyone. Save yourself the headache.

We only stopped in for some basics, oil change and inspections/emissions, so I can't give them a…read morereally in depth review, however, I can tell you that they responded quickly and I was able to get our cars in and out quickly and with no issues. They were very friendly and professional, and the next time we have any car issues we will be stopping here for the repairs.

I wrote a long story about this, but shortened it to just the facts. Differential oil change…read more Premier Automotive Services charged a few dollars more than the car dealer quoted for this simple service,. Car dealers are usually the high water mark and everyone else charges substantially less.. If you don't care about price, these are your guys.

Very friendly and reasonably priced and had financing available. It continued to work on what they…read morecould find until it was correct..

Amazing work at reasonable prices! Arty replaced an alternator and even took us early!read more

I bought a very clean Audi from this place and Wil was super honest about the details. The car is…read morenear perfect and I felt like I had a really good experience. There was no bs, and you can tell he cares about his work and what he's selling. It's definitely a gem of a little dealership you don't want to drive by without paying some attention to, since he definitely has some quality vehicles.... I was actually torn between two of his cars but I feel like made a good choice. Stop in here if you're looking for a nice used European make.... He also has some other cars worth looking at. I'll definitely pass his info along to my friends looking for their next reasonably priced pre owned car. Thank you!

My wife ran out of gas on a cold night in our Suburban.. After a call to AAA, Ken Jr. from Ken's…read moretowing arrived in less than 10 minutes. He put some gas in the tank from a can and it still wouldn't start. Then he gave the gas tank a good whack in just the right spot to wake up the fuel pump and it started right up. Ken was crawling on the cold wet ground to save us a tow and get us on our way, that kind of know-how and hard work and goes a long way for a stranded person in a stressful situation.

Caught this driver coming through our neighborhood not only speeding but ran a stop sign, didn't…read moreeven slow down. When I honked and used my hands to signal to slow down (kids and pets) he flipped me off.

Love these guys! Very informative and quick. Customer service was great. In and out in one day.read more

First, I just want to commend the team. This was a complex effort and they kept me informed as they…read moredid the work. The car runs very well; hope to get a couple more tears out of it (it is 10 yrs old).

My Honda Civic's battery died very unexpectedly so I called BP Motorclub which connected me to…read moreFling's. Was told I would probably have an hour's wait which was ok since Fling's is in Coatesville and the car was in West Chester and since I work "virtually," I wasn't going to have any "downtime." The driver, "Jim," called me after about 10 minutes (!) since he was in the area! Excellent! Nice man. Courteous and did a great job and dropped me off at the dealer, Roberts Honda, promptly. Very glad Fling's is 24 hour shop AND that it works with my autoclub, which I also highly recommend!

Yesterday while towing my boat, my truck broke down in a bad location. Your guys came with two…read moretrucks to rescue me. They were very knowledgeable and professional and good personalities. I had a good experience in a bad situation. Make sure your guys know how much I appreciated the good service

So your employees are driving your trucks, wearing your uniforms and going into retail stores with…read moreno face mask. Owner immediately contacted me and addressed the issue, kudos!

They come quickly and they are so efficient. We very much appreciate them. Everyone at Coatesville…read moreflower shop! Great job fixing our tire!

Well, let me tell you about my ABSOLUTELY AMAZING experience with Exotic Customs and its owner…read moreMike. Sorry, for the lengthy review, but I feel this needs to be mentioned, so others don't make the mistake I almost made. My BMW dealer told me my 2010 BMW 335xi needed to have the passenger side HID head light replaced due to a broken part. The total parts and labor cost were almost $2,200. This seemed expensive. While searching online for a used head light for my car, I came across Exotic Customs. I read online they specialize in HID head lights. I read the review from Roger M. here on yelp and after reading about his experience I decided "no way, I'm not going through what he did". So I continued my search, clueless that I was about to make a bad decision to go elsewhere based on a bad review. Eventually I purchased a used headlight from a place with great reviews. After the dealer tells me I bought the wrong headlight, the place wouldn't return it. I was furious I had wasted $650 on the wrong head light! A colleague at work overheard my complaint and told me to call Exotic Customs. He mentioned lighting is one of their specialties. I showed him the bad review about their HID lights. He laughed and proceeded to show me pictures of his friend's car they had recently customized. He called his friend, who had nothing but good things to say about Exotic Customs and especially about the owner Mike. I mentioned the bad review online and he stated "you can't believe everything you read online. Once you see what they do there, I guarantee you won't want to go anywhere else". So, based on the referral from my colleague's friend, I called Exotic Customs to make an appointment to see what they would charge to fix my head light. When I arrived 30 min early, Mike was working with another customer, so I waited for him to finish. While listening to their discussion I felt confident Mike knew what he was talking about. Once they finished, Mike looked over my car, found some bad components in the headlight and he recommended he repair the broken piece. I told him my dealer said it needed replaced. He smiled politely and said "I can actually fix it for much less". I inquired about cost. He put together 3 different proposals. One to fix the headlight the least expensive way, another to fix it with a new replacement BMW parts and a third option using their upgraded parts. All of his options were at least $1000 less than my BMW dealership!! I questioned all of the options. He explained them thoroughly, made recommendations and let me choose. He was very knowledgeable about how all of the parts were made and the installation process. I ended up going with the more expensive option using their custom upgraded parts. I felt this was the best option. Mike put through the order to produce the parts and called me a week later for installation. When I dropped off my car, the guy that was dropping off his car when I first stopped in, was picking it up. It looked like a totally different car. I was very impressed with the repairs, paint work, and custom parts they made. It looked as if the car had never been wrecked. The guy told me he couldn't believe how different the work was at Exotic Customs. He said they were more expensive than the other shop he went to, but the work was much more impressive. My car was in the shop overnight and Mike called me the next day to pick it up. When I arrived, Mike showed me everything they did to my car. He actually did the head light repair work himself. He showed me how everything worked just as the original BMW parts did. My headlights are now almost twice as bright as the original BMW lights, allowing me to see more of the road! ....and the lights don't blind oncoming drivers, because they used the original BMW headlight. Their work and parts are definitely top notch! I'm amazed they were able to fix my head light and make both headlights even brighter for half the price my dealer quoted me. They even give a warranty on the head light parts which the dealer wont warranty electrical parts! So in conclusion, I am glad I listened to my colleague's friend about going to Exotic Customs and seeing for myself what they do. This shop is real hidden treasure in West Chester. They are honest, upfront about everything, and actually care about the work they do. They don't want you to waste your money buying new parts if they can effectively repair the part for less. To me that's a great way to meet your customer's needs. After seeing how Mike runs this shop, I'm glad I went with his option. Even after wasting $650 on wrong headlight, I still spent less than my dealers quote. So, for those like myself who always read reviews and make decisions based on them, I'd recommend actually checking out the place before you judge them based on one bad review. You never know.... you might find an amazing place and save a $1000!! Thanks again Exotic Customs!!! You guys are awesome!!!

Nice work, good value, good people. Great experience. Will e a repeat customer. Tha ksread more

Had a 6 year car loan with them. From start to finish the company went out of their way to work…read morewith me. James was amazing to work with the entire time. Title arrived quickly in the mail too, no issues. Highly recommend this company!

SCAMMERS!!!!!!! My…read morefather received a letter congratulating him on paying off his truck loan. The letter stated that his account would be closed because the loan had been paid in full. He even received a refund check because he had apparently overpaid. To make sure everything was accurate, my father logged into his account to verify his remaining balance, which clearly showed $0 owed. A few days later, he attempted to log in again, only to discover that his account had been deactivated and he could no longer access it. Naturally, we assumed this was because the loan had been paid off, exactly as the letter stated. Then came the shocking part: my father's truck was repossessed, and he was forced to pay $5,000 in cash to get it back! We were then told that his truck loan had not actually been paid off and that there had been an error, they mistaken the "person" then blamed my father. How does a company send a customer a letter confirming that their loan is paid in full, issue a refund, show a zero balance online, and then repossess their vehicle? This situation is completely unacceptable. My father relied on the information your company provided, and now he has suffered significant financial stress because of what appears to be an internal error. Customers should not have to pay thousands of dollars to correct mistakes made by a company. I strongly urge anyone financing a vehicle to keep detailed records of all payments and communications. We trusted the information we received, and this is how we were treated. I expect accountability, a thorough explanation, and a resolution to this matter.