Loved everything about Otto's BMW. My dealer was Mohammad. One of the best in the business…read more From our brief interactions through email to final delivery. Mohammad was on point and attentive through it all. Otto's as a dealership was phenomenal. You get the white glove treatment as soon as you walk in. The staff are warm and friendly. The place has a huge selection. Tell them what it is you want in your BMW and they'll find one that's right for you. One of the rare times I left the dealership and felt like I created a friendly relationship with my dealer. We will be back for our next purchase.

I bought a Genuine BMW AGM battery from this dealer about a year ago to fix a battery drain. They…read morenever mentioned BMW's known software/sleep issue (service bulletin) that can cause the draw. Fast-forward: the car still drains, the battery is now dead, and the dealer refuses a parts warranty unless I pay for full diagnostics--then blames "out-of-date ECU software." A responsible dealer would have (1) checked for the software bulletin when I bought the battery, (2) advised programming before selling a new one, and (3) honored BMW's 2-year parts warranty if the battery fails after a proper charge/test. Instead I got upsells and finger-pointing. Save yourself the hassle--take your BMW to a competent shop that actually diagnoses before selling parts.

Jurgen provided excellent service during my last visit to Garnet. He was responsive, honest, and…read moreefficient, and the repair was handled without any runaround. I really appreciate the straightforward, no nonsense approach this dealership takes. I'll gladly return for future service and would absolutely consider Garnet for future purchases. Thank you!

I am so over this place. I have been coming here since I was a teenager and they've always laughed…read moreat me but I let it roll. Now, as a single adult woman, I'm just pissed. I recently went in because I had a long road trip coming up and I just wanted them to make sure my splash guard was secured and my car was running OK. This was basically free money to them. They did not put any additional screws into my splash guard like I asked. My (!) light was on because one of my tires needed air (FREE AIR?!) but they did not fill it so I left with my check engine light still on. And then they charged me $300 while trying to sell me additional stuff including an oil change. When I went to a new spot to get my oil changed, they said I have plenty of oil and topped me off for free. This is the most stereotypical dealership/service shop ever. They nickel and dime and laugh in women's faces.

I think this is a pretty nice car repair spot…read more I initially came to get my brake fluid flushed and my oil changed, but it was brought to my attention that my brake pads were worn out on the rear. Not only did they replace the brake pads, but they also resurfaced the rotors as well as inform me of other potential issues and warnings through the receipt they gave. I would say that the repair center was pretty expensive. I think it's very possible that I might have overpaid ($462 for both an oil change, brake pad replacements, as well as other complementary services), but I still appreciate being notified of my car issues, as I wasn't aware of these issues from the inspectors that I've gone to. This is a phenomenal spot if you have enough money for it, but just be a bit wary that they can get pretty expensive.

Sorry, I have to give one star because of how the end of our lease transpired. Leased Mazda three…read moreyears ago all good with sales and service over the past three years. The lease was ending and we decided we wanted to buy the car out right. No financing just give Mazda the residual value of the car per leasing agreement. When I called to see what steps, we needed to take to make this happen I was advised that the car needed to be "inspected" first by their service department. The charge was $190. I explained the car did not need to be inspected until April and all service work on the car for the past three years was done by Piazza so, they had the records. Why did I need to pay $190 when I was giving them a check for the full residual value to purchase the car. Got numerous versions as to why...it was a Pennsylvania Law..not so. It was a Mazda rule. Yes, it was but, interestingly enough the other Mazda dealers I called did NOT charge. They did it as a courtesy for their customers....and even though I did not lease the car from them they were more than happy to do it for me. Needless to say, within 3 days I was at another Mazda dealer they did the inspection and told me car was in great condition. Paperwork was processed and I already have to title from the State of Pennsylvania, and I did not pay an extra $190!! I did speak to Nick Price (the Manager at Piazza) before I called the other dealerships, he was to call me back...still waiting for that call back. Like Share Add photos & videos

My wife and I have purchased a number of cars of the years. Super happy with all of them. We would…read morepurchase again and recommend the dealership.

Bought a car here less than two months ago. Failed MD inspection. Had a terrible time getting the…read moretitle in my wifes name due to the title company screwing up the paperwork. It turns out they did a soft sale to johnathams auto and johnathans auto gave us the bill of sale but didnt do the paperwork properly. I had to take time off work to deal with the problem. Now the alternater failed. Do not shop here.