Man o man. The customer reps sure have changed along with the decor here in service. The one had…read moremajor attitude and the other one was watching tv on her phone while the other one stepped out of the service area. Talk about perception. I guess they didn't get the training section on that. I cannot wait to sell my fiat. Too bad I have to come her for the parts because in most instances that's who has them. Labor is ridiculous high. Customer Sevice in the service department is LACKING since Tony retired and Mike quit. I wouldn't recommend them.

I purchased my fiat in October and had a great experience. Vinnie & Edgar were especially helpful…read moreand made the process easy. Since the sale I have reached out with some questions and there is always someone available to take the call and give me answers. Laurie C.

My latest car maintenance at Sloane Toyota was very disappointing…read more I brought my leased 2-year-old Rav 4 car for a 30,000-mile checkup and spent over $500. much of which was repeated filter replacements, oil change and tire rotation that was done, 3 months prior for the yearly inspection. I could not understand, when paying for the service why the bill was sooo high. On review, realizing the inspection was repeated and AC refresher kit was added on. I discussed the billing and services with Dennis, the service manager and he told me after reviewing, he did not see any problem. Please confirm any prices of service BEFORE having them do the work. They LOVE TO ADD ON services that are not needed.

How might you feel if you spent in excess of $40,000 on a gently used Toyota (Highlander in this…read morecase), had some valid issues with the vehicles condition and were "ghosted" by the management when raising these. This might well be your next experience with Sloane Toyota of Malvern. As background: I bought a 2023 Toyota Highlander last week before Labor Day. Supposedly, the vehicle had passed a 150- point inspection and was sold as "Sloane Certified". For what it is worth, this is what the inspection refers to. "Sloane Toyota offers a 150-point inspection on vehicles for sale, ensuring they meet quality standards and adhere to safety and emissions requirements. This comprehensive inspection process involves checking the vehicle's critical systems and components, such as the engine, transmission, brakes, tires, electrical systems, and EXTERIOR, to protect buyers from hidden issues and guarantee the vehicle's proper functioning". The car also is supposedly covered by Sloane's own 3,000-mile/90-day limited comprehensive warranty. On returning home, I noticed the bumper assembly was quite loose and assumed a couple of push clips were missing. On closer inspection, much of the drivers side bumper and wheel arch trim assembly is missing necessary fasteners and bolts. In due course, the bumper might well disengage from the vehicle. In any event, I reached out to the sales consultant, who simply sent me the contact details of the General Sales Manager. Of course I reached out to this person by email and phone, and also contacted the General Manager, Mike Nasrat. Neither responded. In all likelihood, it is a relatively easy fix for service personnel. Instead of actually endeavoring to offer reasonable after sales customer service, Sloane seems to prefer to totally ignore the matter, I would surmise in the event that it just "goes away". Clearly, there are better places to buy a car.

Had my car serviced here and they did an amazing job and it was less expensive than I was expecting…read morewhich was a relief. Great team

I called this dealership for advice regarding programming my key fob. Initially, the first time I…read morecontacted them everything was very professional. I didn't get the information I needed the first day because the technicians were busy. The next morning, I called in and kept getting transferred to some idiot. I was shocked how bad I was treated. I had the phone dropped on me multiple times after getting called a SmallD*ck, C*cksucker. I finally managed to get in contact with some guy named Steve. That man was very professional, and I hope he took care of the dumbass that was giving me trouble. I'd give Steve five stars. At the moment, this dealership only gets one star because of Steve. If it wasn't for Steve, I'd give it a zero.

Excellent service. Excellent location and I highly recommend they are above board and everything…read morethey do to service the Volvo and to service the client. I'm one of those happy customers.

Sales person tried selling me a car we had no interest in buying. Inconsiderate of what I was…read morelooking for.

Our car had a warning light come up on our way to the shore. My husband received an email stating…read morethat there were a few issue with the car. 1st a malfunction indicator light, and an electronic throttle control issue, which was our major concern. The car would not accelerate and we had to pull over numerous times and restart the car to drive it. We were advised to bring our car to the Jeff D'Ambrosio dealership in Frazer, which we did. Rocco call us and informed us that unless we do an oil change he would not service our car. The car had an oil change 6,000 miles ago which should last for 10,000 miles. My husband told Rocco this and Rocco became belligerent and rude and hung up on my husband. We picked the car up the next day and Rocco threw the keys on the counter. My husband asked where the car was parked and he was told to use the panic button to find it.

Thank you so much JB with ED`s assistance. Thanks Ian for showing remote start for my new Chevy!!!read more