I had a really disappointing experience at Glanzmann Subaru and would strongly caution others…read morebefore going there for inspection or service. They failed my PA inspection on a 2023 Subaru Forester with only 27,000 miles -- not for anything remotely serious, but for extremely minor issues that felt more like an excuse to upsell than legitimate safety concerns. First, they failed the car over a tiny nick on a windshield wiper blade that was still fully functional, and then quoted $55 to replace it. They also claimed my tires needed to be replaced immediately and quoted $445 for mounting and balancing two tires -- all based on a very small cosmetic mark on the tread. The tires still have measurable tread (around 4/32") and no structural damage or exposed cords. I've attached photos of the exact tire they failed so others can judge for themselves -- there is a small mark, but nothing that reasonably justifies failing a state inspection. When I questioned it, they pointed to "state requirements," which is misleading at best. PA inspection rules are clear about what actually constitutes a failure, and this didn't meet that threshold. The overall impression I got was that they are actively looking for the smallest possible issue to fail your inspection so they can sell you overpriced repairs on the spot. I understand safety matters -- but this felt like a business model, not a safety standard. I will not be returning, and I'd recommend others consider a more honest, independent shop for inspections. Response to Owner: I'm going to respond directly because your reply misrepresents both the situation and Pennsylvania inspection standards. At no point did I make "threats." I stated that I would share my experience publicly -- which is exactly what I am doing now. That's not a threat, that's transparency. More importantly, your claim that these were "clear failures under PA inspection guidelines" is simply not accurate. Under PA inspection regulations (67 Pa. Code §175), a tire fails if: Tread depth is below 2/32", Tread wear indicators are flush with the tread in two adjacent grooves, or Ply/cord is exposed or there is structural damage. None of those conditions were present. The tire in question has approximately 4/32" of tread remaining, with no exposed cords or structural damage. The small cosmetic mark your team identified as "secondary rubber" is not listed anywhere in PA inspection code as a failure condition. Similarly, a fully functional wiper blade with a minor nick does not constitute a clear failure unless it cannot properly clear the windshield. Mine was operational. Saying these were "clear failures" under state law is misleading. At best, your team applied an overly conservative internal standard -- which is your choice -- but that is very different from a legal requirement. What is more concerning is that you, as the owner, are publicly standing by these decisions. That suggests this is not an isolated judgment call by a technician, but a broader, systemic approach at Glanzmann Subaru to interpret inspection standards in a way that benefits the service department. When minor or borderline items are failed and immediately paired with high-cost replacements ($55 for wipers, $445 for two tires), it creates the appearance of an upsell-driven inspection process rather than an objective one. I fully understand that licensed inspectors must follow the law. My issue is that the law is being incorrectly cited to justify decisions that go beyond what is actually required. I stand by my original review, and I've provided photos so others can judge for themselves.

I have yet to have a good experience with the service center. I avoided bringing my vehicle in for…read moreservice but thought maybe this year I'll take advantage of the free state inspection. I was informed there has been a recall on the back seat sensor it should only take around two hours. I am still waiting 5 hours later. I also felt the service person was indicating I was at fault because I hadn't addressed the recall! They always printout a list of things that need to be addressed always over a thousand dollars. I gave it 2 stars because they have snacks

Wish it could be a negative amount of stars. Absolutely horrible. Do not buy a car from them. Super…read morenice when we bought it and now giving my mother a difficult time. They are trying to sell her old car that is not drivable. Told us they were sending it to the junkyard but caught them in a lie. Absolutely the worst place. Dont go there. Kelly Roney

I'm updating my previous review. My sales person Ira told me to put 4100 dollars down to lower my…read morepayment. That was bull****! The car cost 12,000 and I financed 12,000! What happened to the 4100 | put down? I was mislead on the warranty and fast talked into getting gap insurance. Ira had me write the review in front of him and he wrote most of it! I wouldn't refer anyone to this car sales place! I'm very upset and I feel taken advantage of

I was really in need of a good quality yet well priced car but kept running out of options until I…read moreencountered Sun Auto Mall. The car they were able to provide was well within my price range and I've had no issues with it since the 2 years I've had it. Highly recommend if you're in need for a reasonably priced car that's good quality!

From the owner: Sun Auto Mall is a family owned dealership in Willow Grove, PA. We offer highest quality Pre-Owned…read morecars at the most competitive prices.

I recently purchased a vehicle and had a very positive experience. I worked with Courtney and Nolan…read morewho were extremely attentive and professional. They made the car buying experience fun I would highly recommend them!

I called Chapman when I recieved a recall notice in the mail a few months ago to schedule my jeep…read morefor the repair. They told me the part was not in and that they would call me when it arrived. I asked if when i shcedule the recall repair if i could have a rental car because I work. The woman was very nice and said yes, thats no problem. I told her I would come back the same day after work and she said that's fine, if serivce isn't here you can go to sales to return the vehicle/keys. She could not of been nicer or accommodating. Today, I get a call from Valerie in service and she tells me the part is in and we can schedule the appointmet. I confirm that I will need a rental to go to work. She immediatley very rudely says "OH NO we don't give a rental its a one day repair. We can call you a lyft." Well thats not what I was told the last time. Needless to say, she was the total opposite of the first woman I spoke to. Rude and full of attitude. So now I am calling a different dealer and will get the repair done elsewhere. Perhaps Valerie should find a different job if she is so miserable at this one.

If buying a car is needlessly difficult, should you expect that having your vehicle serviced be…read morepainless, and straight-forward, especially at a luxury car dealership? NOT ALL DEALERSHIPS OF THE SAME BRAND ARE THE SAME. I'm familiar with Thompson, having leased another luxury brand from them for close to a decade. Same ownership, different management. Big difference. Huge. Since the service department opens at 7:30am, and I had a scheduled appointment for first thing on Monday morning, when nearly six (6) hours passed, and I never received a call with an update, I decided to call. This was my 1st time at Thompson Lexus Willow Grove's Service Department, and the 1st service on my Certified Pre-Owned Lexus. I was assigned a service member, and I couldn't have had a worse hand dealt to me. Patrick Applegate. Apathetic. Lexus makes phenomenal and reliable vehicles, and the brand, as well as its corporate team in the US are exceptional. So, when I asked Pat the cost to fix the molding around and under the window, and if it's something Lexus would cover, his response was "unlikely since the mechanic said it looks like someone tried breaking into your car." I asked if he could speak with his manager, and Lexus, and he stated he'd call back, which he did. He stated his dealership wouldn't cover the cost. He asked if I was going to move forward with the repair. I stated that,"I'm going to contact the GM where I bought the vehicle, in case Lexus won't cover it", he stated that he'd order the parts, regardless. The estimate was just under $664, with $497.94 being the total for two parts, and $165.95 for labor. I contacted the GM of the Lexus dealership in Englewood, NJ. His response, "if Lexus won't cover it in good will, we'll pay for the repair". Once again, different dealership, different leadership, different business acumen, and different mindset. Tuesday morning, I never received a call from anyone at Thompson Lexus. By 12:31pm EST, I called, and was informed Pat wasn't in. I was connected to Matthew Buglak. Matt is personable, empathetic, and immediately took ownership of assisting me. The manager of the service and parts department, Mark Ambolino, was on vacation. No one had called Lexus corporate. The mechanic was out. There was no system in place so anyone would've followed through for Pat. Matt had me picked up, and brought to the dealership, to get a loaner vehicle. Mr. Buglak is relatable, professional, organized, empathetic, and cordial. All the paperwork was ready for my signature, and the vehicle was waiting and clean. At 8:10am EST on Wednesday, Pat called and told me his manager called Lexus, and the repair wouldn't be covered. Every question or statement I made was followed by one word from Pat, "ok". His lack of energy, care, concern, and disinterest were extremely obvious. Also, how did he already have a response from Lexus' corporate offices by the time he called me? I got off the phone and contacted Matt, to request that he be my service advisor. Thereafter, I called Lexus, who agreed to pay for the repair. I conveyed that Thompson had quoted me 70% over Lexus MSRP for the B-Pillar Trim, and 43% over MSRP for the Door Run. When the loaner was picked up by a driver, and my car was returned, I immediately noticed that the car was NEVER washed nor vacuumed. That's Thompson Lexus of Willow Grove. No indication on the invoice of what was replaced or filled with the maintenance, and the space when the next maintenance is due was left blank. They are a poorly managed dealership with bad communication, and many lazy employees. They didn't put in effort to deliver for me with Lexus corporate; that was my relentlessness. Again, Matt Buglak is a phenomenal guy. If you must get service done at Thompson Lexus of Willow Grove, because it is your only option, request Matt- the person who should be elevated to manage the service and parts departments, as well as hire, train, retrain, or let go of complacent, neglectful, and/or indifferent employees who don't bode well for the superior Lexus brand.

Bad experience especially for being a Lexus "luxury brand". Drive the extra few miles and go to…read moreanother dealership. I have a 2025 Lexus with only 1700 miles, owned it coming up on one year, so the car doesn't get driven much at all. I've needed to jump the start the car MULTIPLE times before I took the time and went the dealer for a battery replacement. There were stored DTC's for battery if they scanned the car as well. The drive to this dealer is about 35 mins and I used the car for some errands as well that day prior, so it did alot of driving before arriving day of (battery got a nice charge from all the driving). They tested the battery and after sitting there for right under 2 hours I get told they are NOT replacing the battery and I need to wait for it to die again, waste my time and tow it there. The best part is yet to come I get charged $42 for a battery test which is literally free at any other brand dealers, auto zones, pep boys wherever pretty much. 3rd new Lexus and very unhappy customer.

i have an older john deere 325 and every time i need parts and i'm not talking just maintenance…read moreparts these guys are spot on . whether calling or walking in for parts they can't do enough to help you. if my deere ever wears out littles is the place i will buy mu new tractor.....if i live long enough to wear the 1996 325 out. joe derkits pipersville pa

I bought 2 plows for mine and my daughters John Deere tractors. Put the one together but had a…read moreproblem with the lever (it was laying down instead of standing up). Went to the store in Hatboro and talked to Peter Burns. He was going to be in my area that afternoon and said he would stop to look at it. He was there when promised, and within minutes showed me what was wrong and fixed it. That is true customer service above and beyond. They will continue to have my business.

I haven't bought a used car since 1984, but I needed a car large enough for my dog so I went to R&H…read moremotors. Now I'm reminded why I don't buy or do business with used car dealers. This car is a piece of junk and Gary (owner/manager) keeps telling how busy they are in the shop. They don't understand or care that every vehicle has a purpose and it's not to sit on their lot until they get to it. So they tried 2 things, it's not covered under the 6 month warranty or the warranty has expired. The check engine light was on, the guy supposedly repaired it but it was worse the next day...oh, that wasn't a covered problem. So the next I was bulking and stalling with a sluggish start and engine light glowing still within the 6 month warranty. He's not sure when they can get to it because they are swamped...I'm not sure why he thinks that's my problem . About a month ago I went to have the car inspected and the brakes were nonexistent except for one. The repair guy had no idea why I didn't hear squealing or grinding sound. Well I'm not sure why they would sell a car without sufficient brake pads. This is a total headache. I guess that's what you get for 8k, never again. Even my dog deserves better SMH

Worst decision I have ever made. The car I bought from them was repaired but never fixed right. I…read morebought a VW from them stating that the oil pan was replaced and never was. After 120 miles driving off there car lot, I am thousands in repairs and no help from this dealer taking responsibility. I wasn't asking to foot the bill, but pay for what they said was repaired. So, if you are considering the thought of buyng a car from this dealer, please think otherwise- unlike me. You will be better off riding a bicycle then thinking you are gonna drive a good reliable car from P & H Motors.

These guys have always rectified any issues that have developed from any of the cars we've bought…read morefrom them. Cannot recommend enough.

Great cars Great Prices and they can get anyone approved with financing. Even with not so good…read morecredit

The experience of buying was fine, the experience since has been a nightmare. We bought a MINI at…read moreSociety Hill about 6 months ago. I was assured all with this car was sound, even spoke to the owner's mechanic on the phone. Made the BIG mistake of buying this piece of junk with no warranty, because my daughter fell in love with it- last time I'll ever do that. We just found out it needs a new transmission, has an oil leak, not to mention one or two other issues. The total- 5300.00, two hundred less than we paid for the car. Now I see why he insists on not providing warranties, he'll have to honor them too often. NEVER again will I go near this lemon-seller.

Went to test drive a Chevy impala and the car wasn't even the same car as in pictures. The radio…read moredidn't turn on and there was damage to the rear of the car I was unaware of. Owner was a dickhead on the phone. Waste of time. Don't spend your money here