If buying a car is needlessly difficult, should you expect that having your vehicle serviced be…read morepainless, and straight-forward, especially at a luxury car dealership? NOT ALL DEALERSHIPS OF THE SAME BRAND ARE THE SAME. I'm familiar with Thompson, having leased another luxury brand from them for close to a decade. Same ownership, different management. Big difference. Huge. Since the service department opens at 7:30am, and I had a scheduled appointment for first thing on Monday morning, when nearly six (6) hours passed, and I never received a call with an update, I decided to call. This was my 1st time at Thompson Lexus Willow Grove's Service Department, and the 1st service on my Certified Pre-Owned Lexus. I was assigned a service member, and I couldn't have had a worse hand dealt to me. Patrick Applegate. Apathetic. Lexus makes phenomenal and reliable vehicles, and the brand, as well as its corporate team in the US are exceptional. So, when I asked Pat the cost to fix the molding around and under the window, and if it's something Lexus would cover, his response was "unlikely since the mechanic said it looks like someone tried breaking into your car." I asked if he could speak with his manager, and Lexus, and he stated he'd call back, which he did. He stated his dealership wouldn't cover the cost. He asked if I was going to move forward with the repair. I stated that,"I'm going to contact the GM where I bought the vehicle, in case Lexus won't cover it", he stated that he'd order the parts, regardless. The estimate was just under $664, with $497.94 being the total for two parts, and $165.95 for labor. I contacted the GM of the Lexus dealership in Englewood, NJ. His response, "if Lexus won't cover it in good will, we'll pay for the repair". Once again, different dealership, different leadership, different business acumen, and different mindset. Tuesday morning, I never received a call from anyone at Thompson Lexus. By 12:31pm EST, I called, and was informed Pat wasn't in. I was connected to Matthew Buglak. Matt is personable, empathetic, and immediately took ownership of assisting me. The manager of the service and parts department, Mark Ambolino, was on vacation. No one had called Lexus corporate. The mechanic was out. There was no system in place so anyone would've followed through for Pat. Matt had me picked up, and brought to the dealership, to get a loaner vehicle. Mr. Buglak is relatable, professional, organized, empathetic, and cordial. All the paperwork was ready for my signature, and the vehicle was waiting and clean. At 8:10am EST on Wednesday, Pat called and told me his manager called Lexus, and the repair wouldn't be covered. Every question or statement I made was followed by one word from Pat, "ok". His lack of energy, care, concern, and disinterest were extremely obvious. Also, how did he already have a response from Lexus' corporate offices by the time he called me? I got off the phone and contacted Matt, to request that he be my service advisor. Thereafter, I called Lexus, who agreed to pay for the repair. I conveyed that Thompson had quoted me 70% over Lexus MSRP for the B-Pillar Trim, and 43% over MSRP for the Door Run. When the loaner was picked up by a driver, and my car was returned, I immediately noticed that the car was NEVER washed nor vacuumed. That's Thompson Lexus of Willow Grove. No indication on the invoice of what was replaced or filled with the maintenance, and the space when the next maintenance is due was left blank. They are a poorly managed dealership with bad communication, and many lazy employees. They didn't put in effort to deliver for me with Lexus corporate; that was my relentlessness. Again, Matt Buglak is a phenomenal guy. If you must get service done at Thompson Lexus of Willow Grove, because it is your only option, request Matt- the person who should be elevated to manage the service and parts departments, as well as hire, train, retrain, or let go of complacent, neglectful, and/or indifferent employees who don't bode well for the superior Lexus brand.

Bad experience especially for being a Lexus "luxury brand". Drive the extra few miles and go to…read moreanother dealership. I have a 2025 Lexus with only 1700 miles, owned it coming up on one year, so the car doesn't get driven much at all. I've needed to jump the start the car MULTIPLE times before I took the time and went the dealer for a battery replacement. There were stored DTC's for battery if they scanned the car as well. The drive to this dealer is about 35 mins and I used the car for some errands as well that day prior, so it did alot of driving before arriving day of (battery got a nice charge from all the driving). They tested the battery and after sitting there for right under 2 hours I get told they are NOT replacing the battery and I need to wait for it to die again, waste my time and tow it there. The best part is yet to come I get charged $42 for a battery test which is literally free at any other brand dealers, auto zones, pep boys wherever pretty much. 3rd new Lexus and very unhappy customer.

I had a really disappointing experience at Glanzmann Subaru and would strongly caution others…read morebefore going there for inspection or service. They failed my PA inspection on a 2023 Subaru Forester with only 27,000 miles -- not for anything remotely serious, but for extremely minor issues that felt more like an excuse to upsell than legitimate safety concerns. First, they failed the car over a tiny nick on a windshield wiper blade that was still fully functional, and then quoted $55 to replace it. They also claimed my tires needed to be replaced immediately and quoted $445 for mounting and balancing two tires -- all based on a very small cosmetic mark on the tread. The tires still have measurable tread (around 4/32") and no structural damage or exposed cords. I've attached photos of the exact tire they failed so others can judge for themselves -- there is a small mark, but nothing that reasonably justifies failing a state inspection. When I questioned it, they pointed to "state requirements," which is misleading at best. PA inspection rules are clear about what actually constitutes a failure, and this didn't meet that threshold. The overall impression I got was that they are actively looking for the smallest possible issue to fail your inspection so they can sell you overpriced repairs on the spot. I understand safety matters -- but this felt like a business model, not a safety standard. I will not be returning, and I'd recommend others consider a more honest, independent shop for inspections. Response to Owner: I'm going to respond directly because your reply misrepresents both the situation and Pennsylvania inspection standards. At no point did I make "threats." I stated that I would share my experience publicly -- which is exactly what I am doing now. That's not a threat, that's transparency. More importantly, your claim that these were "clear failures under PA inspection guidelines" is simply not accurate. Under PA inspection regulations (67 Pa. Code §175), a tire fails if: Tread depth is below 2/32", Tread wear indicators are flush with the tread in two adjacent grooves, or Ply/cord is exposed or there is structural damage. None of those conditions were present. The tire in question has approximately 4/32" of tread remaining, with no exposed cords or structural damage. The small cosmetic mark your team identified as "secondary rubber" is not listed anywhere in PA inspection code as a failure condition. Similarly, a fully functional wiper blade with a minor nick does not constitute a clear failure unless it cannot properly clear the windshield. Mine was operational. Saying these were "clear failures" under state law is misleading. At best, your team applied an overly conservative internal standard -- which is your choice -- but that is very different from a legal requirement. What is more concerning is that you, as the owner, are publicly standing by these decisions. That suggests this is not an isolated judgment call by a technician, but a broader, systemic approach at Glanzmann Subaru to interpret inspection standards in a way that benefits the service department. When minor or borderline items are failed and immediately paired with high-cost replacements ($55 for wipers, $445 for two tires), it creates the appearance of an upsell-driven inspection process rather than an objective one. I fully understand that licensed inspectors must follow the law. My issue is that the law is being incorrectly cited to justify decisions that go beyond what is actually required. I stand by my original review, and I've provided photos so others can judge for themselves.

I have yet to have a good experience with the service center. I avoided bringing my vehicle in for…read moreservice but thought maybe this year I'll take advantage of the free state inspection. I was informed there has been a recall on the back seat sensor it should only take around two hours. I am still waiting 5 hours later. I also felt the service person was indicating I was at fault because I hadn't addressed the recall! They always printout a list of things that need to be addressed always over a thousand dollars. I gave it 2 stars because they have snacks

These folks are wonderful! They know and enjoy fine high quality vehicles at fair prices below…read moremarket value. I purchased a 1991 Jaguar XJS. They were as excited about delivery as i was as a customer. They are car enthusiasts as well! A great pleasure to do business with! A wonderful experience all around!

BUYER BEWARE I…read morepurchased a very nice Volvo XC60 here in January. Everything initially seemed to be in order. I discussed the vehicle with the salesman, Jim, who reassured me that all of their cars are inspected by their shop and that this vehicle had no issues. I drove the car approximately 90 miles home. Shortly after arriving, the engine began making a loud, concerning noise coming from the belt system, and the heat also stopped working. The following day, I took the vehicle directly to a Volvo dealership near me. After inspection, they identified approximately $5,000 in necessary repairs, including a complete rebuild of the accessory belt system and a clogged heater core. The Volvo dealer also informed me that it appeared something had been added to the coolant system. Additionally, I noticed belt conditioner sprayed throughout the belt system, which appears to have been used in an attempt to temporarily mask the problem. I have contacted Jim, as well as someone named Scott (who I believe is part of management), multiple times and provided full documentation of the issues along with proof of the minimal miles driven since purchase. It has now been over a week, and I have not received any acknowledgment or response. Yes, the vehicle was sold "as-is." However, the condition presented at the time of sale was significantly different from the issues that were later discovered, including what appears to be attempts to conceal known problems. After researching online, I have found other customers reporting similar experiences. I strongly advise exercising caution when considering purchasing a used vehicle from this dealership unless you are prepared to potentially face significant repair costs shortly after purchase.

I recently purchased a vehicle and had a very positive experience. I worked with Courtney and Nolan…read morewho were extremely attentive and professional. They made the car buying experience fun I would highly recommend them!

I called Chapman when I recieved a recall notice in the mail a few months ago to schedule my jeep…read morefor the repair. They told me the part was not in and that they would call me when it arrived. I asked if when i shcedule the recall repair if i could have a rental car because I work. The woman was very nice and said yes, thats no problem. I told her I would come back the same day after work and she said that's fine, if serivce isn't here you can go to sales to return the vehicle/keys. She could not of been nicer or accommodating. Today, I get a call from Valerie in service and she tells me the part is in and we can schedule the appointmet. I confirm that I will need a rental to go to work. She immediatley very rudely says "OH NO we don't give a rental its a one day repair. We can call you a lyft." Well thats not what I was told the last time. Needless to say, she was the total opposite of the first woman I spoke to. Rude and full of attitude. So now I am calling a different dealer and will get the repair done elsewhere. Perhaps Valerie should find a different job if she is so miserable at this one.

Gary Runs a very good and honest business here. I'm leaving my review almost two years after…read morepurchasing a car here and am very thankful i found this place. I've had no issues with the car since i got it and when i bought it the car had only one previous owner and clean car fax . I can appreciate that Gary takes his time and picks very good quality cars to sell on his lot. I would highly recommend coming here if you are looking to get into a used car that is bought and sold with integrity and his customers best interest in mind witch at times can be hard to find in the used car business. thanks again Gary it was a pleasure doing business with you and like i said TWO years after purchasing and still have nothing but great things to say! ill be spreading the word

I have bought two cars from Southampton motor. Gary is not a pushy salesman which I so appreciate…read more I highly recommend anyone looking to buy a used car to give Gary a try to help you out. My daughter also bought a car several years ago that she still has and loves. I like that I can one stop shopping with Gary. You do not need to run around for tags or transfers, he will do that for you. I did not even test drive my last car which I recently bought. Go Gary, Thank you!!!!

I was really in need of a good quality yet well priced car but kept running out of options until I…read moreencountered Sun Auto Mall. The car they were able to provide was well within my price range and I've had no issues with it since the 2 years I've had it. Highly recommend if you're in need for a reasonably priced car that's good quality!

From the owner: Sun Auto Mall is a family owned dealership in Willow Grove, PA. We offer highest quality Pre-Owned…read morecars at the most competitive prices.

My experience having my 2015 Jeep Cherokee was of excellent service as always. Alfredo always keep…read moreme up to date with what my vehicle needs & keeps me informed of what may be needed to be serviced in the near future.The video from the technician , William, who was servicing my car was informative & thorough. Courteous & great attentive service as always. Thank you! Berlin Lane May 12, 2026

Took my car there and the advisor Karen she did not seem motivated at all to even get work done on…read moremy car. This is the worst experience ever they held my car for a week. She called and said roughly last Thursday I'd get it back. the following Monday and I go get my car today. I was told they would text drive the car to see if wrong with it and try and diagnose it, but they didn't do that. I received a phone call saying my car was finished when I went to be transferred to my advisor. She didn't answer the phone so I had to call back again and get someone else on the line a lot of mismatching didn't even fix my car worst dealership

From the first point of contact over the phone and text message, I felt welcomed and taken care of…read moreat the Mercedes-Benz dealer in Fort Washington PA. Even without being there in person, the communication was friendly, professional, and never pushy, which immediately made me feel comfortable and confident moving forward. I'm very happy with my purchase and with how attentive John Scisly was throughout the entire process. From the very beginning, he was patient, responsive, and genuinely focused on making sure I felt comfortable, informed, and confident in my decision. He never rushed me or pressured me, and he took the time to explain everything clearly so I fully understood what I was getting. What really stood out was his honesty and communication. John Scisly was always quick to respond, kept me updated through calls and texts, and made sure I felt supported every step of the way. He made what can often be a stressful experience feel smooth, simple, and actually enjoyable--even remotely. He truly goes above and beyond for his customers, and you can tell he cares about people, not just making a sale. That level of service is rare to find these days. Because of him, I feel confident in my purchase and at peace knowing I made the right choice. I would highly recommend this Mercedes-Benz dealer and especially John Scisly to anyone looking for a trustworthy, knowledgeable, and attentive professional. If you're considering working with him, don't hesitate--you'll be in great hands from start to finish.

I would give ten stars if we could. We had awful experiences just during our shopping process, at…read moreso many MB dealerships (lying about cars in stock, sales people with zero knowledge about their vehicles, and just really poor communication). We are so glad though because it led us to finding my dream car at MB FW, and the sale manager Matt M. communicated and made the deal come together quickly, he was fair, and transparent. He answered car questions and helped at least half a dozen times with my questions AFTER the purchase. Our sales associate Brittany (Meghan Markle twin) - she was SO kind, and SO patient. I was coming from a car that was almost 20 years old so my learning curve was steep. When we arrived she spent no less than an HOUR going through every last single button on the car and setting everything up for my preferences. She knew the car inside and out. We were floored, and didn't expect it but appreciated it beyond what we knew at the time because it was alot for my husband and I, both coming from our college cars that were before cars became so high tech. We appreciated her knowledge, after coming from another dealership where we tried to buy a car, but the sales woman couldn't answer ANYTHING, and kept pushing us towards a car she had in stock, when we had explained a bench versus captain seats were a non negotiable. We would have stayed with her for the search but she could not answer a single question about the car and also thought it was an electric vehicle until we pointed out it was a gas powered car with a battery feature. We lost out confidence at that moment. My husband and I buy and keep cars for the long haul and although car buying is an awful process usually, MB FW (Matt and Brittany specifically, went above and beyond on numerous occasions for us to make it a smooth transaction both before AND after purchase which is when you really learn about a sales persons character. We are so grateful.

Spring is here and we are now seeing the damage left by winter. Leaky roofs, flooded basements and…read moremessed up cars. The latter for me. I wanted to write this short review as a follow up on the great service provided by Tom & son's at their great establishment. So, I went into Philly a few weeks before the big snow storm and possibly hit a speed bump, and possibly caught some air with a not so smooth landing. Two weeks later we had the biggest storm of the year. I had to leave my home and I drove on a street near my home that hadn't been plowed yet. After that I started hearing a scratching sound every time I left my driveway and occasionally on the road. When I checked I saw I had dented a panel that covers the front end of my car. I decided to head to Tom's one day while doing some errands to see if he could take care of it. Just a pop-in. I told what had happened and he could actually see it from just looking under, so he can let me know when to bring it in and all that. He figured the part and asked if I had bought it already cus I did bring him my fog light before. He remembered. So I told him no, he'd have to order it. He said to bring it in and they'd use the lift. In my head I was like, really now?! Cool! A young man I believe his son, asked for my keys and drove it in and put it on the lift. He said the damage was minimal and nothing else seamed to be at all. He took out the panel and reworked it back to normal. The whole experience was only about 20 min and the cool part was they let me stay inside while doing it! They brought the car down and asked Tom "How much I owe'ya?" He said "Nah, don't worry about it." I said really? Let me at least give you something for lunch or something for you guys. And he said you're good don't worry about it. I thanked him with a firm handshake and hug and thanked his son as well and went about my day. It was a minor thing but it had a world of difference to me, not only that he didn't charge but just giving that feeling of how my fellow man could help me out in a time of need. I was very relieved because had that not been fixed other issues could arise (Think of Newman when he hit that sewing machine on the highway) that's what I was worried about. Hahaha! This business is truly in my heart and should be in yours too, so stop in, they are local! I said I'd be visiting them again, and I was riiight! :)

Been coming here for about 10 years. Tom always does rock solid work, is honest, and fair on…read morepricing. Wouldn't take my car anywhere else. Highly recommend

I can't say enough positive things about my experience with Kameron at Faulkner Infiniti. After…read morenearly giving up on my dream of leasing a new QX60 due to discouraging and dismissive treatment elsewhere, Kameron completely turned everything around. From the very beginning, Kameron took the time to understand my situation, communicate honestly, and advocate for me every step of the way. He worked alongside his manager to get me a deal that others said was impossible--and he never once made me feel like I was "less than" because my situation required a little more work. Everything Kameron promised was exactly what I received--no games, no last-minute surprises, and absolutely no pressure. He made what could have been a stressful, emotional process feel exciting and empowering. I picked up my Infiniti QX60 with total confidence, knowing I was treated with the respect and transparency every customer deserves. AND the process was so efficient that I was in and out of the dealership in less than an hour in my beautiful new Infiniti! If you're considering working with Faulkner Infiniti, ask for Kameron. He is genuine, committed, and truly one of the best I've ever worked with in over 20 years of car-buying and leasing. Thank you, Kameron--you've earned a lifelong customer, and I'm already referring others your way! -- Karen Tilton

I had a positive experience buying a car here in September of 2024. No high-pressure sales push,…read moreand the dealership seems to have made an effort to streamline the car buying process. I was in and out in under 2 hours; a welcome change of pace from my prior car buying experiences elsewhere. That said, while I've only visited their service department twice - once for a flat and once for an air-filter sensor - I am very impressed so far with the service team. They seem very customer focused; again, not my usual experience with car dealerships. There appears to be a sincere effort to address the concerns of the customer as well as educating them. I appreciate this approach immensely. Faulkner of Willow Grove is definitely worth considering when car shopping as well as for service.