We had been traveling 2+ hours to Reading, PA for maintenance on our handicapped Toyota Sienna van…read moreand have come to appreciate the honesty and integrity the guys at Rich's Automotive have provided over the years. When I decided to trade in the Sienna and get a non-hybrid vehicle, I didn't even consider going anywhere else. I am very happy with the trade and grateful for a sales and maintenance staff who can be trusted to have our best interest at heart.

Fast, honest, and courteous! Always a great experience! Plus picking up and bringing back to my…read morework is so helpful.

Great customer service. I bought a car from them and i had an issue with it and they did not…read morehesitate to fix it. Im very satisfied with their service.

From the owner: We have financing available for limited credit, no credit, and first time car buyers. We also have…read morenotary services, auto insurance, and auto tag services. We have experienced mechanics and great car detailing services.

I bought a car and my car was parked and a school bus hit it the insurance gave me two options to…read morestay with the car or put it as R title but the owner told me to let them take it and he told me that he was going to put me in another car and is been three weeks now and I been paying out of pocket for a rental car and he keeps making excuses telling me to come back that he was going to put me on another and still no progress I would stay away from the this dealership they like robbing and scamming people and they're are very rude I go every day to the owner to put me into another car and no progress so far I pay out of pocket $1000 dollars for a rental car.

Be careful this people take my money. Now the say i need to have 72 hours to be return my money…read moreback. This have one week . Now i call nobody wanne call me back

Great shop. I normally get my vehicle (Audi A7 S-Line) serviced at my local Audi dealership, and I…read moreservice pretty regularly, but I've recently felt like the prices for service are pretty high. Looked up some local dealerships and found this one. First of all the ladies there welcomed me pretty warmly, for a mom and pops shop it's friendly inviting and I felt like I've been a customer with them forever. Joy was my service writer and she was pretty knowledgeable and there was another lady there that was helpful when Joy wasn't there. They did a free courtesy check, o had some additional issues which I'm glad they found and had them serviced as well. While they arent necessarily the cheapest I felt confident in the work they've done so far and booke my next maintenance with them. Great all around service!!!

First, they did not follow instructions when I initially called and when I dropped off the vehicle…read morefirst thing in the morning and filled out the envelope and drop the keys in the mail slot. I did not need a diagnosis it was in for a simple distributor cap replacement rotor, and plug wires. They took it on their own to replace the spark plugs which they were replaced over a month ago and hit me with three labor charges, which that was a simple job and taken more than an hour to do. They took it on their own to do a diagnosis because I didn't listen charged me three labor charges and $792 later had to pay it I'm not happy. I hope people start looking at their from this place and pay attention. Also what they charge in parts is crazy. It is far more 30 to 50 places charged profit distributor cap and rotor should only cost around 30 bucks not over $100 sure places in business need to make a profit to survive they don't need to kill the public in profit and I feel for that simple job I got raped I also called a few other mechanics and they simply told me at the minimum $300 maximum $400 job. So pay attention to what you're doing and pay attention to your bills from this place because as I said three labor charges on job is for the birds.

Thanks to the professional and courteous tow truck operator that got my car started this morning…read more Arrived in good time, had me on my way to work quickly. Excellent job, highly recommend Matos Used Auto. Thanks for job well done!

If I could rate it 0 stars I definitely would. THE WORSE customer service ever from the employees,…read morevery unprofessional, nasty attitudes. They tried to up charge me more than they were supposed to to get my car dropped. They didn't explain charges/fees that would apply. The Owners are very rude, unprofessional, and racist people. BEWARE of this "business".

Heard some horrible sounds coming from my back rear tire and they were able to see me right away…read more As I suspected, it was a brake problem and they were able to fix it the same day. But, more importantly, he managed to proactively bring up a problem that two other mechanics may have noticed but didn't bother to try to solve for me: a bunch of leaks. He offered to steam clean the engine so that we could track the leaks in a week's time. Looking forward to bringing it back to him next week so we can plug those leaks.

I do not know if I could trust this dealer. Here is my experience…read more I was looking at their website, I have a RDX now and was looking to upgrade to the newer model. Their site will not show prices, asks you to click for Price. At this point they want all of your contact info. Since I am very busy I do not want constant calls so I supplied only my email. I get an email from a Herby, "Mitch wants a new Acura" He wouldn't give pricing as I asked but wants my phone number to call me. I Emailed back that I am looking for the price of the one I click on from their website. Next I get another email, " Is there a better way to connect?" Herby now goes into how he was unsuccessful reaching me and wants my phone number again, could text me, facebook me, every option except giving me the actual price. He goes on to explain they want me to feel un-pressured and have an awesome feeling. At this point, all I feel is that they just want my number in their contacts so that they can call me non stop. They hide their prices, will not give you anything unless you give up all your info. I will be sticking to one of the many other dealers that when you look on their site, clearly show pricing right away.

Sales department is exceptional. Service department is hit or miss. Definitely need to get more…read moreorganized