I couldn't say enough wonderful things about Sempre! From our first appointment to the finish of installation they were; true to price, on time, friendly, professional and all around great with communication! If you want a fair price and great service check out Semper Fi Heating and Cooling! read more

They sent out a tech who really seemed to really know what he was doing and worked hard to get issues fixed. The one issue i have is that he told me that the evaporator was leaking and needed to be replaced. Well, I had a second company come out and he checked it out completely and showed me pictures there is absolutely no problem at all read more

Do not use Semper Fi for your HVAC needs. It's ironic that when you call, you're greeted with, "How can I make you smile today?" Unfortunately, there has been nothing about our experience with this company that would make anyone smile. We had a brand-new AC unit installed in July 2025. Everything appeared to be working properly until June 2026, when we noticed the system was running almost constantly while struggling to cool our home. After reviewing data from our Ecobee thermostat, I discovered the unit was running nearly 20 hours per day and still could not lower the temperature below 81 degrees. We contacted Semper Fi, and to their credit, they sent a technician out the following day. However, the technician's conclusion was that we needed additional ductwork and another air intake because the larger unit they installed required more airflow than our previous system. The obvious question--which went unanswered--was: Why wasn't this identified and addressed during the original installation 11 months earlier? Not convinced that airflow alone explained the problem, I sought a second opinion from another HVAC company. While they agreed that an additional intake would be beneficial, they also discovered a refrigerant leak and found the system was nearly out of refrigerant. According to them, this was the primary reason the unit was unable to cool the house. What followed was even more frustrating. It took approximately ten additional phone calls, extended hold times of up to 45 minutes, and even dropped calls before Semper Fi finally arranged for someone to come assess the issue. Most recently, we were given a service window of 7:00-9:00 a.m. The technician never arrived and no one called. After we contacted the company again, we were told someone would be there between 1:00-3:00 p.m. That appointment was missed as well. At this point, we are left with a relatively new AC unit that is not functioning properly, a refrigerant leak that should not exist in a system less than a year old, and a company that appears unwilling or unable to communicate effectively or take ownership of the situation. Semper Fi needs to address the problems created by their installation and provide the level of service and accountability customers should expect after spending thousands of dollars on a new HVAC system. read more

Semper Fi has given us such a great experience for such a tough time. Our A/C unit stopped working and they were able to dispatch a crew member last minute on a Sunday evening. Unfortunately our system requires a new compressor which is quite costly. I really appreciated the different options the crew member provided to us and explained each one thoroughly. While our part will not arrive for 3-5 days, Semper Fi delivered a portable A/C unit to help with cooking our house until the repairs can be completed. Excellent service and follow up! HIGHLY recommend Semper Fi for your household appliance needs! read more

Update on review and process from July 26th. In July we signed a contract for a new ac unit installed on roof and ductwork. They installed the unit, refused to do the ductwork, and when we refused to settle the account at 9pm the work team shut off the ac and left. Following day a lower price was paid to turn the ac unit on with no ductwork installed. Lots of calls and a worker was sent to install a mini split in the back of the house to compensate for no ductwork...but they didn't account for electrical and the worker left. We put in a complaint against their ROC, waited for an inspection and the inspector ruled in our favor. September 16th and the house is finally cool...Semper fi gets one more star this time for success. They still refused to do the ductwork and installed a second split unit. What a horrible experience! Do not suggest. read more

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My husband contacted this company based on the five star reviews and Chris Jackson came out to check our non-working downstairs air-conditioning unit. He stated that our current unit was too old to be repaired and needed a new unit. He quoted us 23K with a 10 year warranty. We opted to contact another company Phap with Sooner Air/Mighty Oak Air and he came out the next day, discovered that our capacitor needed to be replaced and did the work right then and there for $295, a fraction of the inflated cost for a new AC unit that Chris wanted us to purchase. My husband is a disabled veteran, and we are very disappointed that this company would try to mislead a veteran family. Buyers beware! read more

I honestly don't understand how this company has a 4.8-star rating, because my experience has been nowhere close to that. The biggest issue is the AC system they installed in my home in December 2024. Before their installation, I could keep my house around 77°F without having a humidity problem. Since the installation, I've had to keep my home around 71°F just to try to keep the humidity under 65%. Today, I have my thermostat set to 69°F, and the humidity in my home is still at 71%. That is a significant difference from what I experienced before the new system was installed. I did not spend the money for a brand-new HVAC system expecting that I would have to keep my home six to eight degrees colder just to try to manage the humidity. This isn't just about comfort for my family. We have a diabetic family member in the home, and when the humidity gets extremely high, it can make them very sick. That's why getting this issue resolved is extremely important to us. And when you have a problem, good luck getting someone to call you back. I've had an incredibly difficult time getting anyone to consistently follow up, take ownership of the problem, and actually work toward a resolution. After spending the kind of money a new HVAC system costs, the absolute least I expect is for the company to stand behind its work and communicate with its customer. I'm not expecting perfection, but I am expecting a company to address a serious issue with a system they installed and make a genuine effort to resolve it. Unfortunately, that has not been my experience read more

Semper Fi Heating and Cooling - My thermostat - Heating & Air Conditioning/HVAC Near Me - Phoenix, Arizona

My air conditioning unit was blowing hot air and my home warranty company dispatched Pro Price heating and air to service my air unit. The technician didn't open the unit just plugged in his gages and said all was good. He set my thermostat to77 and left. The temperature I my home rose over 90 degrees and my home warranty denied my claim. I called Semer Fi and Andy came out and immediately told me he knew what the issue was before he opened the unit. In 15 minutes I had cold air blowing in my home. Andy replaced the capacitor and advised me my unit was still under manufacture warranty. I was charged for labor only!! Andy is amazing!! He's knowledgeable and professional and provides the best customer service!! Thank you Andy!! read more

Courteous, punctual, friendly, excellent job, and would recommend you! Looking forward to using you on regular maintenance.

These guys are crooks hate the fact that they is the Semper fi name. I asked for a repair man not a sales man. Had a repair man come out right after they left only cost like 900.00 instead of the 4200.00 they quoted me. Very irritating that they use the great marine corps name to try to gain your trust. Seems as if they quote extremely high to try to get you to bite off on a new system costing thousands. The repair man informed me my unit looked in good shape and looks like it could last another 3 to 5 years. Not like Semperfi told me that it was in rough shape. Sure glad I went else where. read more

I was having a bit of an emergency as my a/c abruptly stopped working. Semper Fi made it possible to have a tech come out. I was worried no one would be able to make it same day as it was already almost evening. Jeremiah showed up and was amazing! After explaining the situation, he immediately started to resolve the issue. Once resolved, he explained what happened and possible solutions in the future. Jeremiah was very knowledgeable, professional, and friendly. Would definitely recommend and continue to use Semper Fi. read more

They used high pressure tactics to get me to sign a contract on Sunday at 8pm, which was twice as much as my second quote. Beware!

Customer service was good when they needed to sell me an ac unit. Came recommended by friends and gave a vet discount for my husband's prior service. Install teams were very nice. But, had to call them twice to get them to come out and fix the new unit being so loud. They came to fix it and left a huge hole in my drywall for over a month. Made 3 phone calls to have the drywall repaired and it still isn't fixed. $14k for a new AC seems steep when they have customer service gaps like this... read more

Semper Fi Heating and Cooling - Drywall hole- left uprepaired - Heating & Air Conditioning/HVAC Near Me - Phoenix, Arizona

We have used Semper Fi twice in the past couple of years. We used them for an AC tune-up, which was great. Recently, we had Garrett come out to do our hot water heater flush & plumbing check. Garrett was amazing! He was really friendly, explained things thoroughly, and checked out our faucets and fridge water. I appreciate how kind he was and he knew all the answers to our questions. I highly recommend them for the San Tan Valley area! read more

I purchased a brand-new HVAC unit from Semper Fi just three years ago, and unfortunately, my experience with this company has been extremely frustrating. In July, during the middle of an Arizona summer with temperatures well into the triple digits, my three-year-old unit stopped working. Because the system was still under warranty, I contacted Semper Fi. They came out and diagnosed the problem as the control panel, which had to be ordered because it wasn't kept in stock. After several days, the part arrived and was installed--but it did not fix the problem. Another part was replaced, and that didn't fix it either. After going through three different parts and approximately 10 days without AC, they finally replaced the compressor. At that point, we finally had a working unit again. Unfortunately, two months later, while Arizona temperatures are STILL in the triple digits, the AC went out again. I called Semper Fi again because the unit is still under warranty. This time, I was told the compressor had failed again. However, this wasn't a warranty issue--it was an installation issue. I was told that the technician who installed the compressor previously failed to install the valves properly. As a result, the refrigerant gradually leaked out, causing the compressor to seize. So now, because of an installation error by Semper Fi, we are once again without AC. Today is day 6 without air conditioning, and the solution I'm being given is that the replacement part will be available in another 6 days. That means we could potentially be without AC for 12+ days in triple-digit Arizona heat because of an installation mistake that was made by the company in the first place. I understand that parts can take time to arrive. I understand that equipment can fail. What I don't understand is how a company can make an installation error, leave a customer without AC for nearly two weeks in extreme Arizona heat, and consider waiting another six days an acceptable solution. I purchased a new system from Semper Fi because I expected reliability and professional installation. Instead, I've spent weeks dealing with repairs on a three-year-old system and am now without AC again because of an installation issue. This is not the level of service I expected when I trusted Semper Fi with a brand-new HVAC system. read more

Vendor lacks any communication and work quality was sub-par. Multiple no-shows with no communication of such. 3 separate appointments were needed to get the system functioning due to the work that was performed. Purchased warranty and found it was never registered through the warranty company. Cost is slightly higher than other quotes. read more

I call them to do just ac tune up for 90.00 and they will give 25 % off but they saiy they did some things he won't call me before they charge 695.20 in my card I never recomend. is thef.... read more

Nathan, the installer was helpful and answered my ?? Semper Fi admin and sales will ABANDON YOU. PROMISE. Sure, they were very efficient when I called the first time, after that, you're on your own. They took the money and ran. I was promised by conner ( sales ) a " team " for install - 6 hours max. Nathan and Andrew showed up at 7 am , Andrew left leaving Nathan to install for HOURS ALONE IN THE HEAT AND HUMIDITY!! Nathan left at 7 pm and ONLY BECAUSE I HELPED HIM LOAD UP. I awoke ALL SWEATY at 2:30 am --NO AIR CONDITIONING 82 DEGREES IN MY AZ HOME -SUMMER TIME I CALLED, sure they answered the phone but as of this review 9:10 am NO ONE HAS COME TO HELP !!! WANT TO TOSS YOUR MONEY TO ANYONE ? CALL SEMPER FI read more

As a Marine, I genuinely love supporting veteran-owned businesses, especially ones carrying the name Semper Fi. That's exactly why this review is so disappointing to write. We have two AC units that were installed by Semper Fi Heating & Cooling, and we have unfortunately watched the quality of service steadily go downhill. A few months ago, a technician came out to perform maintenance on our AC units. During that visit, he turned one of our units off and left--with absolutely no communication as to why it was turned off, whether there was an issue, or whether he planned to come back. I had to call the office myself to figure out what was going on. The woman I spoke with said she would have the technician call me because they didn't know why the technician left. That call never came. Fast forward to today. One of our hot water heaters was installed by Semper Fi and is still under warranty. Getting someone out here should have been straightforward. Instead, the number of times we had to confirm our own service appointment was ridiculous. We were given an appointment window of 8:00-10:00 AM. At 11:00, after no one had arrived and no one had communicated a delay, I called the office and was told they would be here in 20-30 minutes. They showed up over an hour and a half after the appointment window had already ended. At that point, my entire day had been delayed because your company apparently cannot get its scheduling or communication together. And somehow, I found myself apologizing to the technician for being frustrated--when the frustration was completely caused by Semper Fi's repeated lack of communication and professionalism. Being late happens. Things go wrong. Schedules get backed up. But communication is free. A simple phone call or text saying, "We're running behind," would have made a huge difference. Instead, customers are apparently expected to sit around waiting indefinitely, repeatedly call the office for updates, and hope someone eventually shows up. As a veteran and a Marine, I wanted to support a veteran-owned company. I gave you the benefit of the doubt more than once because of that. But at this point, the Semper Fi name is starting to feel like better branding than service. I'm incredibly disappointed because I wanted to continue supporting this business. We trusted Semper Fi with the installation of two AC units and a hot water heater. Unfortunately, based on our recent experiences, the service and communication simply have not lived up to the reputation--or the name--you've built your business around. Do better. Your customers shouldn't have to chase you down just to find out why their equipment was turned off, whether you're coming to an appointment, or when you plan to show up. read more

Rep came out and told us unit had to be replaced. No if ands or butts. He went into a dialogue about how reaching out to our home warranty we would likely end up over a month with no AC. I still wanted to check and see if they would help with costs so I pushed back. Well they came out next business day and fixed the unit. My air is on and working perfect. Shame on that rep for pushing for a new unit without really trying to help. It has been dangerously hot in Arizona last few weeks and I am just appalled he thought more about money than about people. read more

The worst experience I have ever had with any type of service company. Tried to charge us close to $5000 for work that was under warranty and lied that it wasn't covered. Then when we got that straighten out they took weeks to get parts. Went with a different company and they had the parts in a day and honored the manufactures warranty. read more

Tyler did a wonderful job tuning up our outdoor AC unit. He was thorough, professional, knowledgeable, and took the time to explain how to properly care for the unit to keep it running efficiently. I really appreciated his honesty and the helpful information he shared. I will definitely use this company again and highly recommend them to anyone looking for honest, professional service. Tyler alone earns 5 stars from me! Thank you for a great experience. M. Whitfield read more

I honestly do not know where to begin with this email. First and foremost, I will take accountability that I should've done my research before calling you, however when one's A/C fails and you are a single mom, it can create a moment of panic and reaction. Of all the A/C options out there, I called SEMPER FI first due to my love of country and military family background. I naively assumed you where honorable due to your name. SEMPER FI Heating Cooling Plumbing. What a tragic mistake. I had service on July 8th, 2026 and one of the parts, capacitor 20-80 to the tune of $688.00, failed almost exactly 60 days later. I called another company, the final cost to replace this part again made me cry with relief! A FRACTION of what you charged me!! I then googled the part, cost not exceeding approx $30.00.. that you charged $688.00 for a max $30 part is horrifying. You can be assured I will not ever recommend your company ever! read more

We got wonderful customer service, without feeling "pushed." Although purchasing 2 A/C units gave us severe sticker shock, they came in below 2 other bids. The installation took all day, but they were professional and efficient. read more

everything went OK however they refuse to talk to the homeowners insurance for coverage on the new HVAC. time will tell if my homeowners insurance will get the information they need to cover the new HVAC. read more

Going to build a time line here for everyone on how awful Semper-Fi is. I'm really not a person to go and write bad reviews on a business let alone a veteran owned business. I have posted online seeking help with this situation because I'm truly at a loss and everyone recommended writing a bad review because it's the only way to catch the businesses attention to get your issues fixed. I've been without AC for almost 2 weeks because Semper fi can't seem to figure out what the issue is for a unit they installed brand new in beginning of 2024. By August of 2024 we already had to request a supervisor come come out after multiple techs came out and were unable to fix the issue, well surprise surprise we were told they incorrectly wired the unit so it wasn't firing up like it was supposed to. Come 2/3 of 25 AC still wasn't keeping up, tech came out and I believe replaced the compressor and capacitor but hard to remember because the records they sent over don't show what was done so going off of memory here. Come July 25 capacitor replaced AGAIN. According to the techs I've spoken with capacitors in AZ should be last at least a couple of years. You do the math on that one. I now bring you to March of 2026 where the TXV was replaced. Again average lifespan is about 10 years even in AZ heat. Now it's July 27th and the compressor cap is replaced. AC goes out 5 days later. A tech comes out on 8/3 makes up some bull shit about "bad ducts" and tried to sell me aero seal.... I'm pretty sure they did that when the unit was installed. Then said too much refrigerant in the unit.... They are the only ones who touched the unit. Guy leaves and hour later it was only getting hotter. Was PROMISED a quality supervisor would come out 8/7 well SHOCKER no supervisor came not even a courtesy call a supervisor wouldn't be out. Instead it's another tech who has already been here. Issues gets addressed and shocking on Saturday 8/8 someone shows up to replace the TXV AGAIN. Whatever though I'm thinking hey at least they showed up and I didn't have to wait 3-4 days again I'm a extreme heat advisory where the average temp is 110 in in a extreme heat advisory.... As in people die because of this heat. I sleep peacefully for one night but by afternoon time of 8/9 it's already not working again. Semper Fi is truly a joke. Hopefully someone reads this timeline and decides to save themselves a lot of sweat, money and anger. read more

So I just bought an AC unit from this company in June. It's quit working 3 times since then. Each time I turn it off. Turn it back on and it starts cooling. After $12,400 I shouldn't have to do that. I called all three times. I canceled the tech the first time since it started cooling. But the 2nd time I wanted someone to come out, they told me it would be over a week before someone could come out. I was pissed! I just spent a fortune on this unit. I asked to speak with a manager but of course nobody called me. I am out of state and just noticed my AC isn't working again, it's only been maybe a week and a half since this happened last time. So I call Semper Fi again and get the same BS. Only they tell me nobody can come until the 13th! Are you kidding me? I ask to speak to a manager and am told I can't. They literally won't talk to me. What is going on with this dirtbag company? Please, please do yourself a favor and avoid what I'm going through with a company that just doesn't care now that they've cashed my check! If you're reading this review and have the same issue please message me on here. There are a lot of us having the same problem. Maybe Semper Fi got a bad batch of units and several of us got them? Either way, if enough of us get together we can go to the media, the news, maybe they'll help us make semper Fi take care of the issues?! read more

Semper Fi came out to confirm an HVAC diagnosis and I couldn't be more impressed. The technician was knowledgeable, thorough, and authorized to price everything on the spot -- no back-and-forth with a salesman. He walked me through multiple options and came in with extremely competitive pricing. The install crew was just as professional -- efficient, courteous, and left the place spotless. The whole job took over 11 hours and you'd never know they were here. One week in and the system runs quietly and efficiently. Highly recommend! read more

They came out for $70 to do a diagnostic. They told me that I had a bad capacitor. They also tried to sell me a new unit. I took the capacitors to Grainger for bench testing, no problem! So I paid $70 for a misdiagnosis and now they refuse to refund my money. read more

My experience with Semper Fi heating and cooling It's Wednesday, second day of September. I have the A/C running with the thermostat set at 77, room temp; 87? I walk out to the unit, and I hear a whining, I see the fan is not spinning and a burn scar from an electrical arch. Seems a hot wire was not insulated at the connector and the wire held above the fan with a zip tie has apparently weathered, broke and allowed the hot wire to bounce off the fan. OK, a new fan motor, no problem. It had been six months prior I had contacted Semper Fi regarding an ad for a special they were running; tune-up, inspection, preventive maintenance before summer hits. I never followed through and as fate would have it, this happened? I called quickly and in haste the number I had. They were responsive and polite. The fan motor was replaced in a timely manner, too timely, give it an hour. $1,000 I may have felt that a bit excessive, but that's my opinion! Ryan, that was the first tech, finishing up he was checking the variables, getting measurements of the systems operations so while connecting the hoses to the valve he releases a significant amount of the refrigerant, I say significant as it was a white cloud. My only comment at the time was 'that's not good'! Fan motor R/R, Fan working, Ryan leaves. Unit running but not cooling, it's 86 degrees now, go out to the unit to find the valve and copper iced up, first two things, air return filter dirty, low refrigerant, filter new, must be the low refrigerant from the loss as this had never been a problem before? I called Semper Fi back asking them to come and replace the lost r122. They sent their next boy, Waylon, he hooks up his gauges, his was a slight hiss, he makes a call and reads off what he is seeing, everything is good, refrigerant good! Up in the attic he goes, he comes down to tell me what his phone call suspected; a bad metering valve. $2 to 3,000!!! Yeah, No. I told Waylon to just pump up the unit, he tells me they do not have r122, Semper Fi knows this is a 30-year-old unit and they know this is a r122 unit why would they send someone that does not have the ability to perform the requested task. Waylon tells me he would have to pump down the r122 and replace it with an equivalent? I told him; do what you got to do, make it happen. So now to weasel his way out. He told me the refrigerant levels were good and with a bad valve it would not make a difference? I told Waylon that I would have someone else take care of it. His response; If you want to trust Chuck in a Truck that's on you' that comment carried an irony and reflected poor business practice. You see, Chuck in a truck exposed you as the crooks you are! As you tried to put me on the hook for two grand on something that was not even the problem. Only problem is the homeowner trusting the technical aptitude and ethics of you and your soldiers. Chuck showed up inside two hours, added three pounds of r122, charged me $250. It's Sunday now and the house has been an igloo. I asked Semper Fi to reimburse my $250 for having someone else do a simple job they were not only responsible for but tasked with and as professionals could not perform is a true testament to the lack of customer care and quality experience. If I had allowed Semper Fi to provide the service on a misdiagnosis and let them replace the metering valve they would have had to pump down the unit then install the new refrigerant so of course the system would have work because all it needed was a boost of refrigerant in the first place and not a quoted two to three thousand dollar job. SCAMMERS! I would drink from a port-a-jon with a Boba straw before I would recommend these guys to anyone! read more

Shame on this company for trying to scam my elderly disabled parents by messing with their ac units! Not only did they try to sell them unnecessary things but the tech did something to their a/c without their knowledge and another company had to come out and fix it!!! AVOID THIS COMPANY AT ALL COSTS!! read more

On a Friday Came to my house and said I had a damper control box put in attic for A/C. Quoted $1400. I had no AC in bedroom. Was told by tech part would be here Monday or Tuesday. Part never came and received no calls. I called them on Wednesday and was told they could not give me a date for part. So I said return my 50 % money . They sent me a message offering to do so. I called another HVAC in Surprise. They came and said I did not need a new control box. Had my A/C in bedroom working in a hour and charged me $250 !!. Do not believe reviews. They want to upsell you ! Would not recommend. read more

Semper fi sent the first repairman to my home and told me I needed a new outside unit for $3,500. I questioned this as my house was under 5 years old. Semper fi apologized and sent a second repair man who recommended a $900 upgrade to me system. I called in a different hvac company, chas roberts and all I needed was a $70.00 compassion. Semper fi is a rip out company. A very dishonest company. read more

I just want to be clear that this review applies to all valley locations. It is not specific to this location. The techs are dispatched based on their current area assignments. Most calls and communications I receive seem to come from a central location in Phoenix. We have been looking for a new HVAC maintenance company. We saw Semper Fi at a booth at the home show, and decided to give them an opportunity to look at our system and see if they might be a good option. We had been with a competitor for a number of years and were not satisfied with the constant attempts to scare us into buying services and parts we didn't need. We chose Semper Fi and one other company besides our existing company to come and do an end-of-summer tune-up. I was shocked and disappointed that Semper Fi was the absolute worst for trying to scare us into upsells. They concluded with 3 proposals, the last being replacing the whole HVAC system!!! Even our current company never went that far. As for value, if you want to be scared into buying things you don't need, I suggest either calling them, or going to a mechanic in AJ. There was zero value in this tune-up. Honestly, the third company that I had never heard of did the best job by far. read more

This is the 3rd time that during a storm we lost power to the air conditioning unit. Completely ridiculous that they would want someone to wait a week in the summer to have a tech come out and fix what will inevitably break down again. As a Vet...I'm embarrassed for you and your company to treat others like this! read more

Update: We had an install manager out today who was very helpful. It does look like the roofing issue may have been due time and weather, looking at before install and after install pictures. I still believe it would be helpful to have a roofing person on staff to approve large roof installs to avoid issues like this, but that is just my two cents. Ultimately, the manager was very helpful and is offering some vent and duct cleaning and adjustments to help offset the costs of our roof issues. We are very pleased that management listened to us and worked with us to make the issue right. Still deducting 1 start for how it was originally handled and somewhat pushy sales, otherwise we are content. Original: I am so bummed to be writing this review, but buckle up, here we go. 1st and foremost, go through the 1 start reviews when choosing this company. In 2022 we had a new AC installed on our roof at the cost of over $12,000. Fast forward to two weeks ago, during the heavy rains we had in the valley water was pouring behind our wall and out an outlet. When we went to explore what was going on, we discovered that the wood under our AC is severely water damaged and you can see daylight coming through where the AC is installed. We only discovered the issue, because of the heavy rains we experienced. We have had two people come out from Semper Fi, both technicians, both fairly dismissive. The second guy also let us know that apparently there are issues with our ductwork and venting and that would need to be fixed at the cost of $3600 or Semper Fi would potentially void our warranty on our AC. Semper Fi has stated repeatedly that the roofing issue was a PREEXISTING issue, one that was never disclosed to us prior to the installation. We would have NEVER installed on a damaged roof or with damaged hardware. Same thing with this ductwork, it was never disclosed to us at the time of installation. At this point we feel it was not disclosed to push a fast sale! We have had both an insurance adjuster and a roofer come out who both confirm the issue is due to faulty installation. So, we are sitting here with thousands of dollars of damage and instead of sending out someone who has the capacity (management or higher) to actually make it right, they try to get us to pay $3600 for more work that was never disclosed to us. We are a veteran Marine family who chose this company based on what we thought would be ethical conduct and integrity in business dealings. That has not been the case and we are severely disappointed. read more

We had a new AC unit installed one year ago. It suddenly stopped working appropriately late July. We've received terrible communication and no resolution 2 weeks later. I wouldn't expect a unit that we paid $15k + a few additional thousand dollars for air duct cleaning and a warranty, to go out after one year, but things happen. I was assured when we installed this that if something goes wrong, they get someone out within 24 hours. That has not been our experience. Every time we call, we're given some sort of run around and are told we'll get a call back in a certain time frame which does not happen. They often have to check with the warranty department for an update which doesn't come. My assumption is that if you're on a warranty, you are not remotely prioritized. It's 107 degrees today. For clarity, the AC will cool our house to about 82 degrees, but that is not functional or acceptable. I would not recommend Semper Fi Heating or Cooling. Hopefully this review paints a picture of the quality and service you'll receive if you decide to go with them. read more

Don't do it!!!! I'm so disappointed that this company presents itself as a vet-owned, honorable company- they are not. I came across Semper Fi on a Facebook ad- I saw the promo for a tune up for $50. I thought it would be good to do that and I liked that it was a veteran company, my dad had been in the service. Before the appointment even happened, I received a text saying that if I referred them to someone and they buy a new unit, they would give a $250 gift card to me. I found that odd and in poor taste, but I kept the appointment. I should've paid attention to the first red flag. The representative showed up around 6pm- again, odd. How can you properly see what you're doing in the dark...? The first thing this guy starts talking about when he comes in the house is their financing for new AC units- why are we talking about that when YOU HAVEN'T EVEN LOOKED AT MY AC YET...? Because that is what they do, all they are trying to do is sell you a new AC. Scammer BS -fear tactics- complete waste of my time and money. I was told all these things were wrong, repairs would be $3k or that a midrange unit replacement would be $17k - without ductwork. Absolutely ridiculous. You guys should be ASHAMED of yourselves. Seriously. I had Westland Mechanical come out a couple days later- Absolutely NOTHING wrong with the unit. A couple of maintenance items to take care of, but nothing like what I had been told. Give Westland a call, they are actually HONEST. read more

Semper Fi Heating and Cooling - Help us scam someone you know!!! - Heating & Air Conditioning/HVAC Near Me - Phoenix, Arizona

Installers left the old attic scuttle cover in the Attic, they didn't put insulation over the new attic cover. Outdoor unit was missing multiple screws in the cowling, I found a few on the ground and replaced them myself. The valves on the outdoor unit need caps. I was told they would come by to replace the screws and caps. It has been 6 weeks with no response. The new unit is extremely noisy. I have messaged them multiple times with this concern and still no response. With the amount of companies to choose from in the valley, I would go elsewhere. read more

They got out to my property very quickly to fix my AC. They were so efficient and made sure to give me any educational information that I needed to keep my system running smooth. read more