I am so disappointed at the way they handled their appointments. I had booked an appointment to their showroom on Monday at 11AM. This meant that my husband and I take off from work to do so and go into the city on a 1 hr train ride. I arrived with a min to spare. When I peered into their office there was no one in there and I gave them about 5 mins before I called the number in the email confirmation. When I was finally patch through it was already 11:20AM and the rep was unable to figure out where this person who was supposed to meet us was. Jeff (person we were supposed to meet) was being called by her and when he didnt respond she called the manager. In one way or another, finds out that Jeff had an emergency. And they tried to get someone else to meet us (supposedly) Janet. It turns out she also had an emergency and no one bothered to notify us BEFORE we arrived for our appointment in their offices and we were standing outside of their offices like idiots. Remember that we had to take off work and travel an hour to get there so we're pretty pissed. We get that people have emergencies and that is really ok, what is NOT ok is they failed to inform us completely. Rep on the phone apologized and said that theres no one to meet us so would we like to reschedule another appointment? No, we would not this is not acceptable or professional in any way especially since their business revolves around these appointments. My time is as valuable if not more valuable, so this is such a terrible experience with them. Needless to say they have lost our business!! read more

This spring my partner and I took on the task of renovating our kitchen and bathroom. After doing an extensive amount of research, we decided to work with Ikea for cabinets and order Semihandmade hands. I will start by saying the doors seem to be of good quality. We just finished the project so we have yet to live with them and experience wear and tear, but thus far, they seem to be heavy and durable. This being said, the ordering process is one that leaves much to be desired. Upon placing your order, you can opt to have your plan reviewed by someone at Semihandmade prior to them processing the order. I chose this option, knowing it would add a bit to our production time. In painstaking detail, I reviewed our Ikea plan and my outstanding order with someone from Semihandmade. Despite doing so, I received a piece that was incorrectly sized, leaving a hole above one of the cabinets. After the fact, I was told that this is how all orders are done - this piece is typically shorter than the space, and trim is used to fill in. I've explained over and over again that I wished the individual that reviewed my plan with me would have made that clear. Having known that, my approach would have been different - I likely would have ordered a custom door from the outset, ensuring a seamless look across all cabinets. Unfortunately, this was not made clear, leaving me having to make a decision to pay extra after the fact. As another reviewer mentioned, I've spent many hours on the phone with customer service - many! While everyone on the customer service team has been kind and attentive, the model just doesn't make sense. Each time I call, I'm connected to a different customer service representative. After discussing my problem (yet again), I'm told they will follow up with me later in the day. When I do receive a call or email to follow up, it's always someone different. I think I've emailed with or spoken to 6-8 different individuals; explaining my situation at least 4 times to each new representative. This customer service model just does not work. Again, while the product is nice and polished, the ordering process and customer service experience is lengthy and frustrating. I've yet decided if the cost is worth the headache. To be determined! read more

My wife and I came across Semihandmade while doing a kitchen remodel. After taking the drive from orange county to Burbank and meeting with Jacky we knew they were the company we wanted to work with. Jacky was very helpful with explaining the whole process start to finish. She was also very accommodating with changes that we had along the way. We had to increase our budget a bit but it was absolutely worth every penny. Our kitchen is now finished and we're extremely happy! Now we're starting on the bathrooms and plan to use Semihandamde again! read more

Semihandmade - Kitchen & Bath Near Me - Monrovia, California

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Biggest rip-off in the biz. There are several places that you can get Ikea fronts now: please go to any one of them EXCEPT Semihandmade! Unfortunately when I bought my cabinet doors from them they were pretty much the only game in town. Cheap material, didn't look anything like the sample they sent (and when I complained after the shipment arrived, they said "Sorry -- the sample is just a ballpark color"!!) Their customer service is even worse than their product, if that's possible. BE FOREWARNED!! read more

There was a mix up with our order however SemiHandmade made the process as stress free as possible. With the impacts of Covid on industries everywhere, I think it's important for everyone to extend a little extra grace these days. Mistakes happen, and I'm thankful they have delivered great customer service in correcting the mistake. In contrast, I've been dealing with a horrible appliance company lately (delivered a damaged item and 3 months later they're still giving us the run-around... so stressful!) and so I *really* appreciate that Daniel P. has been so great with prompt updates and corrective actions to rectify the situation. I will not hesitate to place my second order with them. read more

This is our second IKEA kitchen renovation and first with Semihandmade doors and trim. The only advantage I see over a standard IKEA install is the ability to have custom sized panels and trim created. The quality seems to be similar to IKEA fronts but with added cost and effort because of the lead time and delivery requirements. As others have pointed out, they look good from afar but on closer inspection the quality is not that great. A lot of our corners have small areas where the finish has come away. Similarly they seem to damage quite easily. On top of this we had some panels sent that were damaged prior to packaging. We were able to work around the last one but given there was no damage to the packaging, they must have been packed this way. None of the above are major issues but with it happening for multiple cabinet doors and occurring so recently after install (or before install) it is frustrating. They do offer replacement options but the 4 week turnaround for problems makes it difficult when you are juggling contractors. When you use IKEA's door options you can obtain a replacement on the same day. read more

Everything about the semi handmade process was seamless! The door quality is top notch and affordable, taking our diy project to the next level without breaking the bank. No one suspects we used Ikea cabinets, because they look custom built. Highly recommend! read more

Outstanding service. IKEA messed up the drawings and order. They were so disorganized but Simihandmade helped in fixing all the finer details they missed. Highly professional service !! read more

Juliette was friendly and very knowledgeable about the Semihandmade product and process. She answered all of my questions and I feel very comfortable taking my project to the next step with Ikea. The showroom is small but the displays were helpful for seeing the styles, finishes and construction. Definitely worth a visit if you are thinking of upgrading new or existing Ikea cabinets! read more

Vienna was great and very knowledgeable about both older and the newer Ikea cabinets in our kitchen. We will definitely be using Semihandmade for our new cabinet drawer and door fronts. read more

Decided on the Semihandmade and the Quaterline for my Kitchen update and was very happy with my selection, once i received it needed to make adjustment to the initial placement of cabinets and with that had to reorder the remaining peaces. My oven wall left over opening needed a custom size and placed the order. Dianne and Amber where so kind to help me out with the special order and got an exception to get the Quaterline design in a custom dimension!! Greatly appreciate there help!!! read more

Way overpriced products. I tried to adjust my order while it was in production and not yet made and they were not flexible. $700 for two shelves that will not fit. They're customer service is just very lacking - didn't want to go out of their way at all to help. read more

Unethical business practices and services. Save your money and go with Barker Modern or Scherr's for quality.

2 1/2 week late for production time and didn't notify me until days after the original estimated completion date. Horribly customer service and clearly unreliable. I really wish I had gone with one of the dozen other companies that make custom fronts for IKEA kitchens . read more

Not great quality. No returns. After seeing tons of rave reviews on design blogs, I ordered a godmorgon front for my bathroom vanity. It arrived very well packaged, but with a dent in one front side and chipping off veneer in one corner. The veneer looks very thin and like it won't last long at all, especially in a heavily used bathroom cabinet. The gloss white Ikea front it came with looks much more durable. Unfortunately they don't accept returns so we're stuck with cheap poor quality fronts we don't want to use in our bathroom. They offered to replace the damaged fronts, but it's clear this is not a durable high quality product, so we don't even want a replacement. Tons of back and forth with customer service asking for many photos just to even get a replacement. This company is a pain! read more

We have used Semihandmade on a kitchen, bath and mudroom remodel and were very pleased with how easy it was to install with Ikea base cabinets and their planning tool. The ability to custom paint the doors was a plus for us, and we couldn't be more pleased with the final outcome! The overall look is custom but with a much better price point! read more

We ordered a Supermatte White kitchen. We worked with Jonathan who was easy to communicate with and helped us order exactly what we needed. Actually a bit later on in the project we needed some custom panels made (we REALLY hacked our IKEA kitchen to death!) which Jonathan understood and made happen. These new panels perfectly matched the initial batch. We really were pleased with this. What we really want to address is how well Semihandmade dealt with issues. It was actually a few months after delivery when we finally removed the plastic covers from the panels and noticed a few imperfections. Frankly spoken, this had me nervous, thinking; would the company stand behind their product? Indeed they did! We called Jonathan and he in turn connected us with customer service who were very understanding and then swiftly resolved the issues by expediting new pieces to us and followed up to be sure we were pleased. More we could not ask for. Our kitchen looks great and the quality of the doors is fantastic. Simply put, not only would we use Semihandmade again, but would highly recommend them! read more

I love Semihandmade! I ordered a kitchen earlier this year, right when everything was shutting down and while my experience with Ikea during that time was less than awesome, Semihandmade made up for it. I worked with Kamal to order all my fronts and panels, and he made the whole process so lovely and seamless. I would highly recommend Semihandmade to anyone looking to achieve a quality high-end custom cabinet look at a fraction of the cost. read more

I ordered DIY Shaker doors and drawer fronts to replace Ikea Akurum drawer fronts and doors. I got them and realized that the inner panels are just plain mdf, not veneer panels like Ikea produces. This was my mistake because I didn't order a sample. But the mdf looks decidedly cheap. If these are supposed to be an approximation of an Ikea product, their work would be SO MUCH improved with the inclusion of wood veneer, so that staining would be an option. I hope they consider this for future products. So disappointed in myself, because there is a no return policy. Will have to paint them, which is the only option. Just wanted folks to realize that these don't actually look like the Ikea shaker design. The person in chat is looking into allowing me to exchange, which I appreciate--but I will be paying a lot more money for the price difference. Not sure if this will be possible but I appreciated their helpfulness and understanding. read more

fabulous experience! juliette was an incredible resource and inspiration.

my worst experience my kichen remodeling, my order make by team specialit's make completely wrong about color white ( basic no? but she put by yourself unfinsh no explanations about e never question about how color ) , costumer service don't care about and I have fixed by myself or pay more for fixed order . CompletEly unprepared employers and director Ryen don't assume error a loud lack quality your team and blame for don't pay about mistakes make specilait team ( by the way don't knowing about nothings and justa care for close deal quickly bo quality ) . read more

I can't say enough about how positive my experience has been with Semihandmade. They were recommended to me by my designer so I didn't know anything about the company. In addition to making a great product, I found them to be responsive, helpful, and friendly and to truly care about my project and happiness as a customer. They went above and beyond in coming up with a solution to a color issue I had when a color I planned to use was discontinued. They brainstormed internally, sent photos with ideas and ultimately came up with an option for me. Their follow-up was terrific. They didn't disappear once the order was in and money collected - rather they followed me through the process right up to reminding me to open every door to ensure there were no issues once they arrived. This is a great company to work with and I am certain we will do business again in the future! read more

We really wanted to tackle a remodel of our kitchen but felt a bit overwhelmed. A friend who is an interior designer recommended semihandmade. We worked with Kamal who made the process so clear, streamlined, as stress-free. We were able to move from analysis paralysis to feeling really excited about our finished results. read more

Semihandmade looked like an easy, straightforward way to upgrade our Ikea kitchen. I had been looking at custom builds, and at first glance this seemed much more affordable. The process with Semihandmade ended up being the worst part of our renovation. Before the order was placed they replied to everything within minutes, but once we were a customer, support moved much slower and figuring out exactly what measurements we needed it turned into a real headache. Once the products arrived, there were a few pieces that weren't the correct measurements and we're now trying to figure this out with their slow customer support. Ultimately, the process with Semihandmade has cost me just as much as the original quote for a fully custom build, but has taken 3x longer and will probably not end up looking as good. My recommendation is to work with a single partner that is responsible for all the steps in the process from start to finish. read more

We refurbished an IKEA kitchen installed more than 10 years ago, and we couldn't be happier with the result. The customer service was seamless, and when we discovered we received some cabinets that were drilled incorrectly, the customer service was impeccable. Would definitely recommend this product and company to anyone! read more

I had an Ikea kitchen and it was great but the cabinets yellowed so they replaced them. They yellowed again so Ikea paid for Semihandmade to make all new kitchen fronts and I had them installed. They look nice but the drawers next to the oven/stove have melted. I was told that my oven was too hot. I had old cabinets before the Ikea ones and the Ikea ones and they didn't melt but these did and they are saying it's my fault. They want to charge me over $300.00 to replace the damaged ones that I had no fault in. They have a product that is defected and they need to fix it. I am going to file a lawsuit against them to get my money back that was paid so I can have someone make Kitchen cabinets and drawers that don't melt when the oven is on. Funny thing I only cook in my over 4 to 5 times a year. Most times I'm cooking outside. Very poor product and very disappointed. read more

I had a fantastic experience with Semihandmade. Jacky was very helpful and guided me all the way, from measuring cabinets to selecting the right product, to warranty issues with IKEA. My new cabinet fronts were installed last week, and they look fantastic. Thanks, Jacky, and thank you, Semihandmade. read more

This is an awesome company. Not only is it a brilliant idea to make custom fronts to Ikea cabinet boxes but everyone at the company is sweet as can be. I did a lot of research on different kinds of cabinet materials and hardware. For us, the Ikea box x Semihandmade door combo was the best of both worlds (both worlds being high design and low cost) The door fronts are gorgeous and super durable - I got the pre-painted shaker door with black iron hardware also from SHM. I worked with Jacky for the most part and totally loved her. She was responsive, worked with me through a problem I was having with Ikea and called to make sure everything was received in good order. All in all A+ experience with this company. Looking forward to working with them for future projects! Thanks Semihandmade! I will try to follow up with pictures. read more

Huge Thanks to David at the Palm Springs location for recommending Van Dijk Bros., to repair the Godmorgon bathroom vanity!! It was split in two-- by the non paying evicted trash tenant. Jon, with Van Dijk, came to our La Quinta rental property home to examine the situation; by that same afternoon, Jon had it repaired too its original pristine condition! Not only-- he saved me a ton of money and time! He is extremely talented and his workmanship showed --just as David advised me. Semihandmade has the down- home- ethical practical approach to business, I believe they back up this business approach with excellent services, and unique products; along with a team of people who have 'excellence' in mind at an affordable cost to their customers. I'm very appreciative for this unique company; along with David and Jon! Sheila C read more

Ordering for a complex kitchen project was pretty straightforward, and the sales rep followed up quickly. Delivery came earlier than expected, which was great. The product was exactly as advertised and much better than the standard Ikea stuff. Several pieces were damaged in transit, but Semihandmade responded very quickly, and even allowed me to correct an error I made with no additional charges. read more

We ordered our entire kitchen faces through semihandmade. The product looks amazing. We had a few hiccups with our order, and I only mention that to say that Semihandmade handled the fixes with the utmost respect and care so we could finish our project on time. The customer service was fantastic. Definitely recommend this company. read more

Received my order of 4 DIY shaker style doors today. Disappointed to find the "solid maple" rails to be made of a soft maple. Two doors have damage so I will be contacting customer support tomorrow to see how they want to proceed. Packaging was stellar so the damage obviously done prior to packing for shipment. I will update this review based on the rest of my experience. Their use of a soft maple has me concerned for the long-term use of these doors. read more

My contractor spent more than 8 days attempting to get a detailed quote for doors before placing an order. The first rough quote was for $3500-$3900. The final quote when we finally got it many days later was $4700. The product is not that much nicer quality than ikea doors so we decided to delay our kitchen renovation and go with a different cabinet and door maker that uses painted wood. Even with the semihandmade 20% off sale it is coming out at a similar price for a much nicer kitchen. Their bad customer service and misleading pricing is resulting in at least a 2-3 week delay on construction and I would not recommend dealing with this company. read more

I'm sure they do great work if anyone answered their phone or returned calls. I played phone tag for 2 weeks with someone named Anna and thought we had settled on a time to come by (they're appointment only). I showed up at a doorman building in Pasadena and gave them a ring from the lobby. No one answered. I left several messages including one 2hrs before my appointment to remind them I was coming. No one showed and I couldn't even get to their front door to try and flag someone down. I left after waiting 15 minutes. The worst part was that Anna did call me back 30 minutes later and didn't even know she missed our appointment. She said she saw that she missed my call, which is strange that she didn't listen to all of my messages. Normally I'd just let this go and skip the Yelp review but I'm so annoyed about how much of my time they wasted. read more

It's August and I finally received my cabinets. Semihandmade arranged for an install last week, but at the last minute the installer canceled. Now I am at the mercy of SHM coordinating the next step. I ordered the cabinets in December; it's August. After six months of living with mixed cabinets and no draw pulls I'm at wits end. I never thought it would drag on this far. Since I paid up front I feel like I have no leverage getting this job completed. read more

We live in Connecticut and thus all of our interactions with Semihandmade were via phone and email. Customer service was great. I talked with Veronica, oh probably 1,000 times asking many questions, tweaking our order and getting things delivered and installed. She was polite and did a great job working with us. In fact, I called so many times that Veronica began to recognize my number and answer the phone with "hi Jim!" When things arrived, they were labeled and packed amazingly well and not a single thing was damaged. I was super impressed with all the little details spent in shipping. This was important because these things aren't cheap. And if anything needs to be sent back, it takes awhile. So getting things right the first time is super important. And this is exactly what happened. Quality of doors and panels is high. We got the flatsawn walnut with horizontal grain and the sequenced doors/panels look amazing. Sure, it's not cheap. But for us, using Ikea base cabinets allowed us to splurge with Semihandmade doors to get a custom look that we could never have afforded. We wound up paying someone to install the panels because they needed scribing to the walls and leveling with the floors. This was $$ well spent because the installer did things right didn't screw up (unlike me!) But other than that, we did all the work. Semihandmade isn't cheap. But you get a custom look for less. At the end of the day we're super, super happy. read more

Just received part of our order 2 weeks behind schedule. Took off the protective film on the white shaker fronts and the thermafoil has ripples across 5 cabinets. Called customer service and the response was a sorry and we will send it to our post sales team. The next day we started on our mud room which we used light grey fronts. Upon starting this project discovered that we have 2 different color greys. Called customer service and was told we are sorry we will pass it along to our post sales team. So here we are. 2 weeks behind schedule. Door fronts that are defective and others that are the wrong color. Part of the shipment delayed until next week (not sure whose fault this is) and a lack of any follow up from semihandmade. Mistakes happen I understand that but this seems to be a complete lack of quality control on multiple fronts. On top of it, a lack of urgency or ownership from semihandmade. We are now out hundreds of dollars from our contractor who we had to pay to be at our house to install and now have to try to reschedule as he starts his next project. I will update my review with how semihandmade handles their multiple mistakes. read more

Semihandmade - Ripples that are on at least 4 fronts - Kitchen & Bath Near Me - Monrovia, California

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Such a nice show room and the designers are really warm and helpful. IKEA can be cookie-cutter at times, but this place let's you put a personal touch to your home. read more

We had an amazing experience using Semihandmade; the sawed walnut cabinet fronts constructed for our kitchen were perfection! The attention to detail and the quality of work delivered fronts where the matching of the grain was incredible! SH was wonderful to work with, very accessible, truly interested in our design, and was committed to ensuring that the completed project was exactly as we envisioned. In addition, they worked with us to managed to our timetable and were flexible when our schedule slipped; they accommodated a short delay so our cabinet fronts arrived when we needed and were able to acclimate to our home environment prior to install. Modular Interiors was recommended for our design services, and cannot say enough about Jesse and his skills and support, he was fantastic! Both companies care about your design, their products and your finish project, you will be very happy you selected them both for your cabinetry! Bright spot in our entire home building process! read more

I was excited to try this company as I'm looking to build three homes in the next 14 months. Alas, my experience with Semihandmade has been mediocre at best. After reviewing my cabinetry order with them twice, I was sent an incorrect door size in which I had to wait over a month to receive the replacement. They also miscalculated a panel that I needed so I had to cut off a portion of a panel that wasn't needed. But what the worst part of my experience with their products and customer service was dealing with their floating shelves. Based off my kitchen design, I purchased two 36"x12" floating shelves. Having used floating shelves from many companies, their $180 each are THE WORST. After my contractor, carpenter, and and I struggled to figure out how to get the floating shelf to stay onto the wall without sagging and wiggling, they advised me there is a video to show me how to stuff it with newspaper and cardboard. So right there, they admit that the design of their floating shelves are flawed. I gave up with the shelves after I tried gluing the shelves to the wall to help support it only to find it sag again with any weight upon it. What's the point of 12" shelves. Finally, after waiting a month for them to follow up with me from their resolution center, I finally called them and spoke with Jessica. She responds after reviewing the photo, they could either have me ship the shelves back BUT that it could become damaged in shipping and they'd have to void it or I could get a partial refund. After spending around $2k to re-plaster the wall where the shelves were glued, and change my backsplash to tile all the way up to our soffit, I wanted nothing to do with these shelves. So Jessica responds with, we can offer you 20% partial refund b/c too much time has passed. Excuse me but I had to wait for the shipment of everything to install everything. And I phoned soon after as I had other issues. It's unfortunate b/c I already have two more homes I am planning to build in the next three months and I want nothing to do with Semihandmade after spending $6k on their doors this time to learn they can't refund me $368 for shelves that they tell people to stuff cardboard and newspaper into. Pathetic. Save your money and stick with IKEA. I'll be sure to tell others how disappointing this experience has been and go with Kokeena or The Cabinet Face with the next house. read more