I don't usually leave reviews but I wanted to hop on here to discuss Semi-Handmade's excellent customer service. We actually had our kitchen installed nearly 5 years ago. Last summer, we started noticing that the faces were increasingly delaminating, buckling and cracking across most of our cabinets. Very concerned, I reached out to Semi-Handmade and they immediately admitted that there was a manufacturing issue involving a glue failure with some of their orders over a few month span, years ago. Our kitchen was affected by this issue. After speaking with their lovely representative Deanna, as well as the owner John, they offered to entirely replace the kitchen at no cost. I just recently had everything re-installed and it looks amazing. I can appreciate and understand that there can be unforeseen issues with any product or service one buys, and I am so happy with the resolution Semi-Handmade provided us with. I highly recommend their product, not only because it is very well made, but also because the company went above and beyond to address my issue. Thank you Semi-Handmade! read more

The person in the showroom made the consult totally uncomfortable. I did not feel welcome. I took the time to travel to the showroom and took time out of my day just to be barely spoken to. I made the most out of it- and at least saw the materials - but likely not to use this company. read more

We have used SemiHandmade products in our kitchen and office/library and we're very happy with the quality and how easy it is to design and install. The SH is very helpful from start to finish. For our kitchen, we opted for the Walnut fronts to go with the IKEA bases. 5 years later and the quality is still there and our kitchen looks amazing. We recently completed our office/library and used the DIY slab fronts and floating shelves which we painted to give the space a custom built in look. Both our kitchen and office/library look amazing and cost much less than any other custom option on the market. read more

Semihandmade - Kitchen & Bath Near Me - Monrovia, California

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I ordered the godmorgon vanity door fronts for my bathroom remodel. Took about 2.5 weeks for "customization" and delivery. They sent an email inquiring about delivery and I mentioned the fact that there weren't pre drilled holes for the expensive handles I ordered with the fronts and ultimately expressed that I wouldn't use them for my next remodel. I was then sent an email from the company's founder stating he has done over 20,000 jobs and NEVER heard any negative feedback about not providing pre drilled holes, essentially stating I (the customer) am the problem. Totally unprofessional. Glad I didn't spend any additional money with this company. Edited since receiving feedback from company: My name isn't Bridget. Again, it shows how little you value your customers. Anyone considering Semihandmade, please take note. read more

The cabinet doors looked great for about 4 1/2 years only. Then I noticed some small bubbling and rippling in corners. Slowly it started to spread throughout the face of the doors eventually becoming very noticeable and clearly defective. I currently have 7 defective doors. (I spent just under $5,000 on the cabinet doors). I've been notified by semihandmade that I'm past warranty and I have to purchase new doors in order to remedy the situation. They offered me a 25% discount on new doors with a 5 year warranty. (Their site usually offers a discount so at best I'm being offered 5%-15% off). If they only offer a 5 year warranty and won't repair their product, their company is lousy. So if you want to purchase new cabinet doors every 5 years this is the right company for you. I will be replacing my doors with Ikea and kicking myself eternally for supporting this awful company in the first place. Huge regret. read more

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Not Military Friendly!!!' We wanted to purchase their door fronts and have them delivered to Virginia. We are moving to Hawaii and plan to move them in our pack out. Semihandmade would not do business with us. The were hard to get responses from. Our salesman was terrible. read more

I really love Semihandmade. I used them for my cabinet fronts with my 2019 kitchen reno. I currently need to replace my kitchen counter from some damage and found out that Semihandmade now serves as a middleman for CeasarStone (it didn't at the time of my original renovation). So I made a virtual appt to consult on their offerings, but then got a call from Semihandmade about skipping the virtual appt and just coming into the office -- to view samples and chat next steps. Now, I live in a Brooklyn apartment (which was discussed on my call), and I would think that most people who work in kitchens would have a strong knowledge that Brooklyn apartments are not huge -- and therefore the project size would not be huge. I was never asked the size of CeasarStone that I needed. I came into Manhattan for my appointment, to be told within seconds of showing my plan that I didn't meet the size minimum. That is information that can and should have been asked prior to me coming in, and left my visit to the showroom mainly as a waste of time. read more

My husband is an architect, so when we decided to remodel our kitchen, he was SUPER particular about what he wanted. We knew we wanted an Ikea kitchen as we have created 24 of them in rental units and they have held up well over the past 10 years. We also knew that we wanted doors with a wood finish and did not like any of Ikea's doors. We searched the internet for the best doors we could find and got samples from almost every supplier of Ikea doorfronts we could. We wanted doors that looked and felt like real wood without the weight or potential to warp that real wood has. After comparing several products, we finally found what we wanted with Semihandmade. The ordering process was very easy, and we are happy to say that the doors and the panels for our island turned out even better than we had hoped! The product looks and feels beautiful, and fits perfectly in our rather tight space. My husband really wanted doors that would look like one piece of wood across many doors, but didn't think that that would be possible. Well, let me tell you, we have four doors next to each other whose grain matches BEAUTIFULLY. It was so much better than we ever hoped it would be. We love these doors. We found Semihandmade to be super easy to work with. My husband wants to design more kitchens just so he can work with their product again! read more

Semihandmade - Kitchen & Bath Near Me - Monrovia, California

I had read about Semihandmade cabinet doors. I ordered IKEA cabinets, but none of the door styles worked for us. We ordered Semihandmade doors in a Shaker style. They were packed beautifully. (I actually built muscle unpacking them!) We sprayed the doors white. They are perfect and beautiful. Customer service was great. I would buy them all over again. See the project here: https://www.ikeahackers.net/2019/04/alcove-shelving-kitchen-cabinets.html read more

I purchased the walnut fronts for the Godmorgon vanity based on the pictures on their website. When I received them they sent me ash fronts instead of walnut but they claim it's walnut. Even though this is not a custom piece they will not let me return them. They suggest getting a sample first but what's the point if the color varies? You could get a sample in one color and the product in another. The fronts I got are ugly and a waste of money. They also have a plastic like veneer that I wasn't expecting. I thought it would actually be wood. So there is no way to sand them down and stain them. To the garbage they go. They were also missing one screw (every other section had one) and they told me to go get it from Ikea. Ikea now makes the Godmorgon in a true walnut so save yourself some money and buy it from the source. read more

Semihandmade - Color discrepancy. - Kitchen & Bath Near Me - Monrovia, California

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My experience with Semihandmade was outstanding. Their customer service is unmatched by any other company I have ever dealt with. On top of that the products are amazing. Well made, beautiful selection. We could not be happier with the end product of our bathroom. Will definitely use again in the future and I highly recommend to anyone planning to use ikea for their bathroom or kitchen. read more

Absolutely love dealing with this company. We have done a few projects with them and everyone at the office is super kind and helpful. Their selection is incredible, especially the Flatsawn Walnut fronts. We're doing a Kitchen next week with their Supermatte Shaker doors. (see Pictures) Blue on the Bottom and white on the top. Maria is our sales rep and always gets back to us in a timely fashion and is super accommodating. They have a really cool range of complimentary products as well like legs and shelves to really make the IKEA Product shine. I can't recommend them enough. It's a shame a few folks have had a bad experience recently but as a long time customer I couldn't be happier. read more

Semihandmade - Supermatte Fronts waiting to be installed! - Kitchen & Bath Near Me - Monrovia, California

Briauna was very helpful in taking me through the process of ordering cabinet fronts and panels for my kitchen. She was also unusually patient and kind in answering various questions I had throughout the process. I'm much looking forward to my new cabinet fronts! read more

Juliette was extremely helpful and explained the whole process! I def recommend the showroom, she made it seem easy and seamles. She even sent us follow up pictures and answered my questions with so much patience! Thank you! read more

We ordered our SemiHandmade cabinetry in 2022 and we're finally getting to the point of install. Summer has been our main point of contact and initially helped us with an issue from our original order. Since then, she has gone above and beyond as our project rolled out and questions/additional orders arose. Overall we're very pleased with the product and have been so thankful to have such kind, responsive, and knowledgeable customer service representatives to help us through such a large project! read more

I am building a house that we lost in a fire and I am so glad to find a reasonably priced alternative to custom cabinets for my kitchen, bathrooms, laundry and storage. They have a great selection of door styles that are exactly like the expensive ones and also a nice selection of handles. It was fun to visit the showroom in Monrovia which was very upscale and stylish and our salesman, Vincent, was friendly and helpful. I also look forward to seeing their brand new fluted style door which I never thought I could afford! read more

I have designed and installed over 12 kitchens using Semihandmade. The first kitchen was back in 2016 using the DIY Slabs. We used the highest grade paint available B. Moore Cabinet paint 2 coats, plus 2 coats primer. These cabinets got another 2 coats of paint in 2020. They looked great until about 2022 when we noticed all the fibers in the MDF started separating and expanding. I thought maybe it might have been an early product defect that they had since fixed, so I reached out to the company and sent in a ton of pictures showing the issue. It was happening in several locations around the kitchen. Their response was that the warranty was for 2 years. They haven't changed anything about the product, and it's exactly the same. I am not sure which is more worrisome, the fact that they don't see this as an issue or the fact that they haven't improved their product in the last 7 years. I now know that they expect these fronts to last for only 2 years and don't stand behind their products. It's basically deposable cabinet fronts. They are affordable, but not priced as disposable. I will be only using other companies going forward, they cost about 10-15% more but the quality is far superior and they stand behind their products. read more

My wife Atee heard about Semihandmade at work. We had just purchased our first house and after hearing the crazy kitchen reno cost from various companies, we decided to go with IKEA. If you have any experience with IKEA purchases, you know that it can be an overwhelming process, given the fact that we were gonna do an entire kitchen wasn't helping, I was very skeptical and to simplify the process wanted to go with IKEA for everything. However, my wife was very adamant about the look of the Shaker style cabinets, and the fact that we could custom paint the doors to represent our style. After an email to Semihandmade, Jonathan explained the entire process and answered every every email & phone calls very patiently. We love our yellow kitchen, we couldn't be happier with the result. These guys are awesome. read more

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Love my new cabinets! I didn't want an all-white kitchen but was also having trouble finding a color that wouldn't compete with the Saltillo tile floors. The CLJ Dusk paired with the supermatte white shaker provided the perfect combination. Customer service was top-notch! One star removed bc a couple of the edges on the CLJ dusk fronts were imperfect- I was able to position those edges on the bottom to hide since the fronts were not pre-drilled. read more

Semihandmade - CLJ dusk - Kitchen & Bath Near Me - Monrovia, California

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Deanna & Venessa were very helpful in making sure we were completely satisfied with our order and overall experience. We had some issues but big shout out to Deanna, who was able to resolve them quickly and efficiently, and for going above and beyond to make sure we received exactly what we needed. The CX response times were extremely quick and helpful even over the busy holiday season. One thing to note for future purchasers, the beach color here https://www.semihandmade.com/products/4-drawers-55-1-8-for-godmorgon?variant=14515031441452 is not the true color. The true color is on the material page, https://www.semihandmade.com/pages/impression-beach and lighter than the checkout page. read more

I wish I could post based on the quality of their products, but I don't really know, since I haven't yet received them. Their website claims that they ship in 2 -4 weeks, but don't believe it. They will charge your credit card immediately, though! I placed my whole kitchen order 4 1/2 weeks ago, and just got an email last night saying they are having supplier problems and they have no idea when they will ship it out to me. read more

Great product that drastically cut the cost of our kitchen renovation. We were able to keep the Ikea cabinet bases but update them with Semihandmade fronts. Asthetically, it was a huge improvement. So far, been very impressed with the quality, too. They are easy to clean which is important since we're in a small apartment and we make a mess when we cook! The biggest thing you need to factor when ordering is it can take a week or more to get an appointment with someone which can really push out your dates so plan accordingly! Despite that, my order was perfect and I didn't have to replace anything. read more

I would not recommend this company if you are doing a kitchen. After about two years one of my cabinets started peeling. I contact Semihandmade and they said: "We reviewed the damage to your panel and it looks like this could have been due to the proximity to the heat source. Our product warranty does not cover damages due to heat" Ugh there is a stove in the kitchen and yes there are cabinets installed by the stove.... They offered a ONE time replacement, as a courtesy. HOW ABOUT THEY MAKE KITCHEN CABS THAT WON'T PEEL. I expect much more considering the cost. Totally unacceptable. Take note because you have a bunch of collaborations with bloggers and companies for a sub par product. I feel like I was swindled and will never use or recommend them after this experience. Beware folks! read more

Semihandmade - Kitchen & Bath Near Me - Monrovia, California

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We are mid-kitchen reno using Semihandmade and could not have been happier with their product, their customer service and their shipping. We have already successfully convinced another family to use them based on how impressed they are with the quality of our kitchen. I was initially nervous to order cabinets through the mail, but Semihandmade does a beautiful job of packing their cabinets with almost indestructible shipping crates and packaging, so there is no need to worry there. Even the local shipping partners they use were great to work with. Would highly recommend them to anyone and look forward to many years of our new and beautiful kitchen! read more

The shipping of this company is the worst shipping I have ever received. It took a month and then there were missing pieces that they didn't help with. read more

We recently renovated our kitchen, and utilized Semihandmade for the doors. I am so grateful to our friend, Ernie, who told us about Semihandmade, as I was not familiar with them. We had a great experience with Semihanmade from start to finish. Everyone we interacted with, by either phone or email, was professional, knowledgeable and friendly. They made the entire process easy, as well as pleasurable. Our order was completed well within the time frame they gave us, so we had no hold ups with the kitchen remodel. They were also great about answering questions we had as they came up. We will certainly use them again for any future needs, and we have already recommended them to several friends. read more

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I stumbled upon Semihandmade while browsing Pinterest looking for bathroom ideas. I had no idea such a company (or concept) existed. Checked out the website, and thought "let's give it a shot!" I ordered fronts for an IKEA Godmorgon bathroom vanity. After I placed the order, I got an email asking to clarify which style of Godmorgon I had, as IKEA had changed the drilling pattern a couple years ago, and there was no way to know whether I had the old or new style. (Interestingly, even though I had just purchased my vanity, it was still the "old" style drilling pattern.) I was happy that they had emailed to check. What a bummer it would've been to discover the holes didn't line up. After the fronts arrived, I got a call a couple days later checking to make sure everything was ok with the product. Another point for semihandmade's customer service. The fronts looked great, and they installed on the IKEA cabinet with no issues. I would definitely use them again. My project was small, so I'm not sure what the process would look like for an entire kitchen. But, this was easy, and customer service went above and beyond, even though I had no issues. read more

Semihandmade - Kitchen & Bath Near Me - Monrovia, California

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I bought doors for almost $3000 for my kitchen project, in total 25 pieces. Five of these pieces arrived damaged, one so badly that I couldn't use it. This was a time-sensitive project and I wasn't able to wait 2-3 weeks for replacement doors. I didn't even ask for a full refund, just a discount on the damaged doors, but they refused. They only offer replacements on principle it seems. I was very disappointed and will not buy from this company again. read more

In August 2017, Semihandmade replaced all of our IKEA kitchen fronts. I have waited until now to write the review, because I wanted to use them for a while. After almost 7 months using their product, we remain very very happy!!! They are better quality than IKEA fronts by far. The entire process with Semihandmade was easy and professional from start to finish. The installers they recommended were fabulous and our kitchen looks like it's had more than just the facelift it had. I highly recommend Semihandmade's products and their customer service has also been excellent. Our new Semihandmade fronts were paid for entirely IKEA because our original ones were still under warranty. IKEA was unable to replace our damaged fronts with matching ones, so had to replace all of them using a third party--Semihandmade. read more

Reading other reviews, we were lucky in that we had no shipping issues and no missing parts, however we were extremely disappointed in the quality. We ordered the DIY Shaker door and thought the cabinet doors we ordered would be better quality than ikea, but we ended up just using the ikea doors and wasting money by throwing these away. Of course with their no refund or returns policy it ended up just being a total waste of money. Would not recommend. read more

I orders a lot of samples a couple weeks ago when they had the old drilling for Godmorgon bathroom cabinets only to find out today they don't offer it anymore now I'm left with a lot of samples and I can't order anymore. This is shitty and rude! read more

I purchased fronts with the Walnut finish, and they were much duller than expected based on the photos available online. I was pretty disappointed and wouldn't order these again. Semihandmade does not allow returns, so you're stuck with whatever they send you. Make sure you get a sample, that's the mistake I made, and don't expect the finishes to match the photos on their website. read more

We recently used semi handmade fronts on ikea kitchen cabinets, which we used for a master bathroom vanity! We love how they came out! They are so beautiful and they feel sturdy and substantial. In addition, semi handmade was so helpful in making sure we ordered all the right components. We wholeheartedly recommend! read more

Semihandmade - Kitchen & Bath Near Me - Monrovia, California

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We couldn't be happier with both the quality and customer service from this company! I was guided step by step by customer service supervisor Aaron Daniels who promptly answered all of my questions and followed up consistently .The purchasing and delivery process were also handled exceptionally despite the constraints of Covid...Amazing communication and by far one of the easiest and most pleasant online purchasing experiences that I have had! My contractor was shocked at the price and quality of the doors as well... semihandmade takes Ikea to a whole new level! Highly recommend them! read more

Semihandmade - Kitchen & Bath Near Me - Monrovia, California

The worst customer service ever! Once I made both my payments, forget it. the rep that I was working with, who was already not so reliable anyway, was totally MIA. The coordination of logistics and shipping was horrible. Their logistics coordinators was pretty rude and not helpful at all. I had to call the freight co 7 times to coordinate a delivery. Once they take your money, you are on your own. I would not recommend semihandmade. read more

I've reviewed in the past about customer service but now I'm reviewing the product. Our cabinets are now three years old and multiple pieces have melted, chipped, started to peel off. Black Handles have rubbed off to reveal metal underneath. Save your money and just go with the ikea fronts. Yes, they aren't as custom but the pretty custom look isn't pretty once it starts to fall apart. read more

We spent over $10K on kitchen cabinet fronts and 80% of the drawer fronts were delivered without being predrilled. We called customer service and they reordered them only to have the second delivery have the exact same issue (we never got clarity on how it was possible for their quality control to miss something like that twice). Finally on the 3rd delivery they were able to get it right (minus one missing drawer front that had to be ordered again). The whole process took over 3 months to resolve and the most their customer service offered as a consolation for everything was a 6% discount which didn't cover any of our added time and expenses. read more

Visited the showroom on 7/23/22 to check on products; it was worth the trip, and I got my questions answered. I was able to see and touch their products, and get an idea of colors (computer monitors can be so deceiving!) and choices. Time well spent, as now I have a better idea of what they are able to offer. Showroom person was very kind, and took the trouble to email me links to all the products I was interested. read more

You really should take better care of your current customers. I placed an order where I needed help to finalize. The "rep" that talked to me placed a wrong order and now they are saying that is nothing they can do. To place a wrong order I could do it by myself. They just want your money, they do not care about you or your needs. My situation is so absurdly easy to solve but they are doing nothing about it..... this experience is a total nightmare!!! read more

By far the worse customer service experience I have ever experienced. I spent $1400 on floating shelves that will not work in our kitchen and when I tried a couple days shy of their cancellation policy to modify my order they were completely unwilling to work with me at all. I have spoken via email, phone, and live to chat to at least six different representatives having to explain the issue to each of them. Every time giving me the same canned response. Terrible service and a terrible model for customer service. It's unfathomable how short and unwilling to help they are. For a new company trying to make a name for themselves they are definitely going about it the wrong way. Stay away from this company! They are awful to work with. read more