For most, buying a car is a big deal. Especially a new car as it's a commitment of substantial liability. For people like me, I prefer to do tons of financial research with resources such as True Car, Car Gurus, US News Auto, Kelly Blue Book, Auto Trader, etc. the list goes on and on nowadays in the digital world. So obviously when you go in looking to negotiate, you want to make it clear to the dealership that you're not looking to having your credit pulled before you come to an agreement. Reason for this is as an individual in this world, your credit score defines you and has a lot of power in terms of determining whether you'd get approved for something and at what rate. So you would want to protect yourself when you're shopping around and make sure you don't have people running inquiries on your credit for no reason.
With that said, there was times during the negotiation process here that we thought of just walking away as it seemed like one of the manager/supervisor named Al was getting too worked up and turned red. We were not interested in the dealer markups such as the Low Jack that he kept insisting it was absolutely necessary as well as the so called "Service Contract" that was actually just their way of masking the words Extended Warranty.
After a few of the classic walking back and forth to their office move they came back with an offer that was actually very close to the number that we wanted. By this time we were hungry so we asked for a copy of the offer before we went to go grab a bite. The salesman said he can't give us a copy but allowed for a picture of it to be taken.
About an hour later we came back and accepted the offer and allowed for them to pull the credit to get all the paperwork done. This is when things got flipped turned upside down. Instead of our salesman coming out, it was Al who came out after running the credit and nonchalantly said "a mistake was made and I'm sorry but I can't sell you the car for that price. I'm going to have to add $2,000 and there's nothing I could do about it." Yes that's right, a "mistake", a $2,000 mistake that they made even though they walked back and forth multiple times during the negotiation process into the back room to discuss with one another. On top of that, they had over an hour after we left for lunch to figure that out but just so happened to figure it out AFTER we gave them to the power to pull our credit. What a "coincidence", right?
Needless to say we were unhappy they baited us with the offer to get us to allow for them to pull credit and then switched the offer up on us. Al then proceeded to give us the "well I apologized, what do you want? It doesn't matter, it's not going to do anything to your credit." We had to explain to him over and over what happens when an inquiry is made on your credit and he got frustrated so he went and got Leo who referred to himself as the General.
Leo came over with the same attitude that Al did and repeatedly claimed that they were being "accountable" by "apologizing" and that nothing was going to happen to the credit. Basically told us either we take the new offer or we're done. We questioned him on how it's okay to do such a thing and he had the audacity to say "$2,000 is a lot of money, buddy." Well yes "buddy", you're correct. $2,000 is a lot of money and you're trying to make us pay it AFTER we already negotiated and you pulled our credit. Either it was negligence or an unethical business practice.
1 star is far too generous for this place. I'd give them negative stars if Yelp made it possible. If you care about your finances, I would not recommend this place. They do not hold themselves accountable for their actions or have honor. We left that place empty handed in terms of a new car but ended up marred with an uinquiry on our credit score. After some thought, we're glad we didn't cave in and give them our hard earned money. With the way they treat people, they don't deserve it. read more
