It was a great pleasure doing business there. Everyone was so helpful. Thank you Dani and Richard. ​

Unfortunately,I was very disappointed with the service and the cleanliness of this location. The gentleman upfront didn't seem too happy that I was a walk in instead of an appointment and the waiting room was no better than a gas station bathroom. It was filthy, trash all over the floor, smear marks on the appliances. I was so grossed out I couldn't even get water or coffee. The chairs had stains and spills dried on them. This is the most unpleasant unclean dealership I've ever been in. read more

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Unfortunately, I have nothing good to say about Selma Kia service department. On the phone, while making the appointment, it seemed that they didn't want to hear concerns, and literally laughed at my issues. When I explained the items I needed checked (passenger window motor, recall, and intermittent "forward safety system" warning) I was told they "couldn't pull the code, as Kia doesn't save them if it isn't happening RIGHT NOW". My concern for the warning light wasn't notated. Yet when I picked up my vehicle they LIED and said they checked and didn't find anything. I called at a later date, when the issue was still happening and was told that the issue was notated just "not on MY documentation". Upon talking with BAR and having them investigate, it was found that they in fact DID NOT have it notated and NEVER checked the SAFETY issue with my vehicle. They offered no help, no resolution other than "you can pay to have it fixed".. when in fact my car was under warranty when I took it in. I think Selma Kia, and Selma Auto Mall in general, just lost a repeat customer, and I will share my experience with everyone I know. read more

Drove 50 minutes to come get an appraisal after being quoted 25,100 by them online and said potentially more when they see it. We told them we were looking to trade our 2024 Kia k5 gt in perfect condition for a 2025 Kia telluride, Richard came back after about 20 minutes and said they aren't willing to go over 21,000 due to them being able to purchase the same car from an auction for that price. We declined that offer and instead of asking us if we wanted to see the Telluride and make a deal they pretty much shut us down. We had cash in hand as well as our trade in, this was a complete waste of time of a drive and for my husband who is an active duty service member. Worst customer service ever, lost a sale on a new car for a few thousand dollars on the trade in. read more

This dealership is the definition of shady and unprofessional. Working with them felt like stepping back in time to the era of sleazy car sales tactics. I was initially quoted a lease price for an EV9 over the phone and via text by Lupe, who was relaying information from her sales manager. Once I agreed, they suddenly claimed there was a "clerical error," raising the price by $40 per month. Despite the bait-and-switch, I still agreed and submitted my application, which was approved with a top-tier credit score. Then I was transferred to their sales manager (I believe his name was Justin or Robert), and his attitude was as cold as they come. I offered to put down a deposit and told him I would take the car. He said he'd get back to me--and then completely disappeared. No follow-up, no response. I live two hours away, and after seeing how they operate, I wasn't about to waste my time driving there just to deal with more shady pricing games. This dealership is exactly why car salespeople have a bad reputation. Stay far away unless you enjoy being lied to and ignored. read more

I submitted an inquiry for a Kia K5 and was contacted by Selma Kia with a price I accepted. Since I had my young grandchildren with me (ages one and three), I asked if we could come in Monday to sign paperwork. They urged us to come Sunday instead, saying they needed the sale to meet their monthly quota and could apply flex cash if we came that day. I agreed on the condition that everything would be ready, as we had already settled the price and submitted all our information. We arrived before 4:30 PM, signed the initial documents, and were told we'd be in finance within 30-40 minutes. Over an hour and a half later, I checked in again. They said we were still next and offered to pay for our grandkids' dinner. We declined and paid out of pocket while my wife took them to eat. She returned after 7 PM, and I still hadn't been called. After more than three hours of waiting and no progress, I walked out. I lost valuable time with my grandchildren and was left feeling misled and undervalued. The next day, I went to Visalia Kia and bought the exact same car. The process took less than two hours even with a busy showroom. That's what professionalism looks like. Almost forgot I called theGM Aaron Monday morning to inform him about his store and he said is his staff was very busy that day. If you value your time and expect a dealership to honor its word, I strongly recommend looking elsewhere. Selma Kia's lack of organization and respect for customers was incredibly disappointing. read more

Danitza Villa with Selma Kia was a great help when it came to buying our 2025 Kia K4. Danitza was full of knowledge when it came to answering all the questions I had! Also Fernando the finance manager was a great help with signing all the paperwork. He made it easy. 10 out of 10 for Selma Kia! read more

This is my 2nd vehicle purchase with Selma Kia!!! Staff is very knowledgeable kind and professional thank you for all the help!!! read more

Selma Kia - Auto Repair Near Me - Selma, California

False advertisement on the radio , advertisement states they could get you out of your current car loan into a lower payment, even with average credit . Absolutely false!! . They lowballed my trade in while surrounding dealers were offering 3k more . Per the car sales man You need a 700 credit score plus in order to carry any negative equity on to your new car loan.. or cosigner must have a 700+ credit in order to co sign for you .. stay away from these false advertisement crooks ...got a fair trade in price somewhere else ... a place who was actually willing to do business.. read more

This place has been one of the best KIA destinations I've visited. Back in 2020 was when I first stepped onto this lot and I've been with them 5 years later. They appreciate my loyalty & I appreciate their assistance & service. Thank you Selma KIA! read more

Last week we purchased a brand new 2025 KIA carnival and worked with Johnny as our salesman. I walked into the dealership knowing exactly what I wanted and he came through with the vehicle of our choice. He was patient the entire time as our three month old daughter was extremely colicky that morning and constantly reassured me that she was not a problem at all. Fast forward we had our vehicle delivered to us and Johnny took our trade back for us. We accidentally left our daughter's iPad in our old vehicle and he still went out of his way to return it 45 minutes BACK to us instead of us having to drive back out to the dealership. If that isn't a testament of being trustworthy then idk what else could convince you. I also wanted to put a shout out to the sales manager Justin. Even on his days off from work he has bent over backwards to help our family out. Any questions we've had he's gotten back to us promptly. Communication was effective and clear and we got to be involved in the buying process 100%. This dealership clearly knows what they're doing when it comes to their customers and when it's time for my husband to get a new car this will be our first stop! Thank you KIA Selma sales team! read more

Selma Kia - Auto Repair Near Me - Selma, California

One of the best dealership that I have been to! Definitely would recommend Selma Kia, I came in very indecisive to purchase a car. Jony G Answered all my question that I had, they understood what I wanted and made it possible. (Habla español) Thank you to Jony G!! read more

***Updated*** As you can see, a response was posted by this business. You can clearly see their lack of ownership of their mistakes. To clarify, my wife was running 5 to 10 minutes late, so she was being polite and called to let the dealership know this, when she found out there was no appointment, however, by the time the phone conversation ended, SHE WAS IN SELMA!!!! I will admit that I did have the incorrect email for Mr. Nelson, oops my bad, but like the other two individuals, I highly doubt that I would have received a response from Mr. Nelson. Please note that the response from the business also failed to address the fact that Tina Salaza and Joey Williams failed to reply to my inquiry as to why we had to reschedule the appointment. Clearly there are images that confirmed my appointment. Oh, and I will add that the service appointment wasn't great, my wife had concerns about the MPG she is actually receiving vs what was advertised on the vehicle, as well as an air condition concern, and their response was to wait and see if it gets better. They are truly incompetent!!!!! **Original Review** Caution: The service department lacks regard for customer time. Despite scheduling a service to be done on 4/19/23, my pregnant wife traveled from Tulare to Selma only to discover on the day of the service that there was no record of our appointment. On 4/6/23, I reached out to Tina Salazar - the person who confirmed the appointment, Joey Williams - the service manager, and Dwight Nelson - the owner but received no response from any of them. This has prompted me to seek services from a different dealership, and I suggest you do the same. See the attachments for proof of their poor customer service! read more

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I had a good experience purchasing my new Telluride from Anthony Garcia. He worked with my busy schedule and kept our deal as painless and quick as possible. read more

Great service! Love the staff. Went out of their way to buy me a donut and a Starbucks upon arrival. Love my new Carnival Hybrid.

I am absolutely appalled at the way my 77-year-old mother was treated by Adrian at Selma Kia earlier this week. She took her car there for a routine oil change and shortly after noticed the car was leaking oil. It was not leaking oil prior to the oil change so she went back and asked if they could check that the seals were tightened. To my mother's surprise Adrian told her it would be $230 for someone to check the car. She was confused and said to check your work? He told her "we're not checking your car for free." She said " I just want you to check your work." He told her "it's $230. Do you want us to check it or not?" She felt helpless and completely disrespected. Selma Kia should be embarrassed by their horrible customer service. They should stand behind their work and it's obvious they don't. You lost a customer today and if this level of service continues you'll lose a lot more. Awful! read more

I brought my car in for its first service/inspection. It was painless, quick, and Adrian was very helpful and happy to answer all of my questions. read more

I hope this helps with those who are looking to purchase a Kia. I purchased a Kia K5-GT Line this year, March 2024. My wife and I loved the service and mostly everything done online. The vehicle pick-up went smoothly. Now, approximately 6 months later I had to take it into service due to a 3-foot section of exterior trim flying off of the car and is missing. They took pictures and said it would need to be approved by warranty department. I waited for 3 weeks until having to call several times to get status. I was informed my claim would be escalated. I called back today and found out nothing other than still waiting for warranty. Just so I could know what cost we were looking at if I chose to repair it myself, I had parts give me a price and the gentleman told me around $300+ but could give a little off. And, he said it was on back order that could be months or even a year. This comes from a dealership that runs constant advertisements about their "20 year, 200k Warranty!" Well after purchasing this vehicle for around $35k and it only has 3500 miles on it...I will not recommend this dealership or Kia brand to my friend or acquaintances. In the long scheme of things, I know this means very little but if it helps one person, I feel better for writing this! Worked in customer service all my like and never have felt so disgusted. Customer not always right but have some courtesy follow-up guidelines in place for people spending on your business. read more

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The service department is truly amazing, multiple people greet you right on arrival. You get a very thorough inspection of your car, they're very honest and everything is discussed up front so there are no surprises at the end. He also constantly get updated on the status of your vehicle and get a final report online which is truly amazing. The waiting room is also very comfortable, and has all the amenities you need to do your work and wait while your car is being done. For longer services their shuttle service is also excellent and take you anywhere in town. I had to bring my car multiple times for service and repairs and every service has exceeded my expectation. I've been to other Kia dealerships in the valley and also in Southern California, and Selma Kia hands down is far superior than the rest. Special thank you and gratitude to Tina & Adrian for great communication and going above and beyond to make sure you are fully taken care of. God bless. read more

Walked into Selma Kia and was greeted by Luis Macias. Macias was very kind and helpful. He made sure we were comfortable the whole time during the process. Offered us drinks, snacks and eventually bought us lunch. Such a great experience at Selma Kia. I would totally recommend Luis Macias to purchase your next vehicle. Thanks so so much Luis we appreciate everything you did for us. Thanks to the bald guy with a beard haha forgot his name Belly I believe something like that but nice guy as well. Very helpful through out the whole process. Made sure we left happy that day. Can't forget about the other guy Luis the next day when picking up my purchased vehicle. So kind. Thanks again Selma Kia for everything. We are loving our new vehicle. Anyone going to purchase a vehicle see Luis Macias, he's bilingual and makes you feel like family!! read more

After several repeat buys from this location, we will never go back again. WORST business ever. Had trouble with the auto a few weeks after buying that left us stranded. Because we had not owned the car long and had never owned that brand of vehicle, we called hoping to get some advice on next steps. Got the run around from the ENTIRE group, we were passed around. We finally physically went down to the business where the run around continued. They could have very easily told us they didn't know either and the response would have been respected. Thank goodness we were able to get help from another dealership. We let them know what was going on and was told this was not the first time they were told of type of incident dealing with that business. It is unfortunate that the value of the dollar was more important than how they treat people. Lesson learned....buyer be ware...never again!! read more

These people are professional thieves!! They say they care about you then will end up making extra pocket cash. If you are looking for a new car with a good deal stay far away from this place!! And for the love of God do not trust a single word they say. I am paying double the price for a car because I NEEDED those services in order for me to the car. parents with up coming new drivers stay away they love naive people! read more

Fabian was awesome and helped me throughout the whole process with a great interest rate and a great car overall! My first car that is brand new! read more

Selma Kia - Auto Repair Near Me - Selma, California

I love this place for service on my car. They do such an efficient job, and my vehicle always comes out better than it does when it goes in. Everything they promise that they do and they deliver. ADRIAN and Tina are amazing, they always are so good when I come in and they always make sure I'm taking care of very well. I highly recommend their team and their service department. read more

I had a scheduled appointment for my vehicle to get oil, lube and filter plus tire rotated. I drove 40 minutes for this appointment since I don't leave Selma, once I arrived I was rudely approached by an employee who didn't introduce himself or greeted me. He asked if I had an appointment and I said yes, after about 10 minutes of him running around he came back and ask for confirmation. I showed him my email and then he said oh I didn't see that email but in the email you are leaving the vehicle. I told him I couldn't change that option since I'm not local, he then got angry and stated that the mechanics were going on lunch and the wait time will be an hour or hour and half. My appointment was at 11:00am then why have an appointment if you aren't going to take it? This service Department lost my business read more

They were very easy to work with. Our salesman Christopher was great, he listened to me in what I wanted. I now own. A beautiful Kia Sorrento. read more

This dealership is 5 stars all the way around. From salesman to manager. They worked so hard to get me the payment I needed. Will definitely recommend and return for future car needs read more

Hi, I have a appointment on 05/23 Thursday at 10 am for 2018 Chevrolet which has been on sales. I talked at least 10 times with sales person Sammy and his manager Eric. Also I emailed them couple times and we already talked about price and everything. I came this morning little bit early around 9 am and went into inside the dealership. They told me that they are vacuuming the car and in 10 min car is gonna be ready and I said that's ok I am waiting. And 10 mins later they bring the car like that. You can see the pictures. I set up appointment on Monday for Thursday and yesterday I called them and check if the car still available because I am coming from Menlo Park which is 3 hours drive. When I saw the car I just shocked!! I never this kind of thing in my life. I trust the dealer because they are selling under the KIA company! And we one more thing; on the website list the mileage was 31,948 but when they are showing the car mileage is 34,489. Basically just want to say STAY AWAY from them!!! The Customer Service instead of apologizing they are lying under the my review. Their car on the sales list already but never detailed and inspected. And another thing I don't understand that how can they show the car to me like that! How can a human being can use the car that you don't own like this?? Check the picture, it's clear show everything!! They are lier and they have terrible sales person. Again stay away!!! read more

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Horrible customer service, RUDE !!! Every other month something's wrong with my Kia and it's brand new supposedly I'll never buy it a used or new car from there ever again, even though we've bought two other cars from there . read more

I had a great experience at Selma Kia working with sales manager Eric Souza, salesman Juan Lemus, and Andrew Faris. I placed an order for a new Carnival and they helped take care of every step for me. I came in to place the order and they went over what to expect throughout the process. I was pleased to hear that there was one at the port and I would receive it sooner than expected. Eric kept in touch throughout the process with updates as they were available. He maintained great communication with any changes and assured me he was doing everything he could to get the vehicle as soon as possible. He set everything up ahead of time so that it wouldn't take as long to come in and do the paperwork. Juan was also very helpful, he kept in touch and answered questions I had. He also helped go over features in the vehicle so that it can be utilized to the best of its ability. Andrew was the manager in the office when we came in to purchase and he was very easy to work with as well. He went over everything and helped streamline the process. Eric and Juan both called to check in a couple days after purchasing the vehicle to make sure everything was working correctly. Then even did a one week check in to go over any questions that had come up after driving the vehicle a bit. I was very pleased with the process and the team I worked with at Selma Kia. I highly recommend this dealership and specifically this sales team. I know I will be taken care of and would happily return in the future. read more

Selma Kia - Kia Carnival EX - Auto Repair Near Me - Selma, California

Just paid off my KIA a few months later I need a new transmission. My car sat there 2 weeks no phone call. My husband called for an update and was told he would get the a call back an entire week passed and nothing. I got my car back so much worse. My estimate was 11,000 my car is not even worth that much anymore, and we are banned from returning to that dealership? It was HORRIBLE! Do NOT go there! read more

Seriously worst service department I have ever worked with. They do not honor their word whatsoever. Tina the manager seriously needs to learn how customer service works. read more

I recently visited Selma Kia and purchased a Hyundai Tucson from Rigo, I highly recommend him as a salesperson. He was very knowledgeable about the vehicles we looked at. He went above and beyond by taking not one but two cars out of the showroom so that I could drive and see the difference on the power. He was very friendly and great personality as well as excellent service. Definitely will come back again to purchase another vehicle. Thank you Selma Kia. read more

Emailed in for a quote. Price was ok. I get there and they tell the that there are also $2000 in dealer accessories I have to pay for. Total waste of time !!! Shady shady shady. Not a good way to do business!!! As for the reply..... It has nothing to do with the market. I understand the markup on the car. But it's SUPER shady when you request a quote and the do not send you a quote with the actual price. The quote should include everything except tax Lic etc. To hide the $2000 in dealer added accessories is just SHADY way of doing business !!!!!! read more

Do not buy a Kia have had several recalls and when you try to get them to fix the issue they act like you owe them something for fixing your car for free Worst car dealer experience I have ever had highly recommend Toyota but not from Selma Had 20 year old Camry that's more reliable the. This junk Kia read more

Avi and his sales and finance team are top notch. Couldn't recommend a better group to do business with! We will always see Avi when we need a vehicle! read more

This weekend I purchased a car from Selma Kia, Selma Auto Mall , I had the a great experience with Mr. Fabian Meza help! He was respectful and helpful never once making me feel pushed to purchase. Thank you to Mr. Meza and his team for making this car purchase an enjoyable event! read more

Selma Kia - Auto Repair Near Me - Selma, California

Do not deal with this place. Full of promises they make but none of it means anything unless you sign a paper with a list of THEIR promises to you! I got the run around for three weeks between the guy who made the sale Renee then an Eric, two finance guys and then finally the condescending manager Leo. When I traded in my car I was promised to get my stuff out of it. I had an amp behind the seat but they told me not to worry they will have their service guys take it out for me and I can pick it up. I went back for three days I was told that Renee had an emergency with his wife and couldnt come but he will call the service guys to get on it. The finance guy called the service guys and Renee never made the call. Then he texts me a couple days later and tell me that he is back at work and will look for my truck to get the amp out. Then he calls and says that the truck is gone and his service guys couldnt find the amp behind the seat! It was a 99 GMC Sierra Extended Cab how the hell could you not find it with all the wires hanging out! Then Renee said to send me a pic of the amp or one like it on the internet and he will talk to his boss. A week later and nothing i messaged him and no response. Then I call and the receptionist was like you need to talk to the main guy here Leo. Another week and no return call. At this point I am beyond upset! And when I finally got a hold of Leo he was condescending and acted like I had nerve to be upset! Then he tells me that Renee is his best salesman and he wouldn't be lying. Then I said I have text messages from him proving this! He said if it wasn't from the day of sale it doesn't mean anything. He said he would talk to Renee and call me back. When he calls back he basically told me I was lying and that I am SOL. I started crying because the amp was sentimental from a family member who passed away. He basically said he didn't care. I hung up crying! I am calling Kia headquarters to have them sort this out with the text messages I have. Don't deal with this place and the ill trained people who work here. You know I wanted to buy a different car but they kept not being able to find the keys after hours of looking. So unprofessional. This place is garbage and you are better off going to an actual dealership that is knowledgeable in the cars they sale. Not to mention I needed repairs done to the car before I drove off with it that they said they would take care of but the work order never got to the service department! AND they made me wait for them to detail the car which was THE worst detail job I have ever seen. I had to take it in to get detailed properly! read more

Selma Kia - Auto Repair Near Me - Selma, California

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Came in looking for a bigger vehicle for our growing family and had the best experience with Selma Kia! We've had our share of bad experiences with other local dealerships but not with Selma Kia! They went ABOVE and beyond to help us! 10/10 recommend them to anyone looking to purchase a new Kia! Ask for Diego read more

Updated: interesting reply....I specifically asked Andrew if he had notes on previous estimates he'd given to me in December in the system as my family had experienced a loss and I temporarily halted my search. I have spoken with several different dealerships (different manufactures as well) while deciding which vehicle was right for me, and couldn't remember if he'd given any estimates. He told me all his system reflected was a conversation with me while driving my daughter to college. if there is record of estimates, why not give them to me? I did not make appointments, but did say I would try to make the two hour drive on a weekend - again then we had a death in the family that took us out of shopping momentarily - all things I explained to your sales rep. I did speak to a sales manager this morning because you still have the vehicle I would like to purchase, and it seemed very strange that someone wouldn't assist me. interestingly, the price of the vehicle quoted was less than other dealerships, but payment was almost $70 more. Even the online calculator I was sent to yesterday came out lower than what I was quoted today and the sales price online was $2000 higher! Other dealerships have confirmed this is how many dealers take advantage of their customers by rolling in hidden fees, unwanted accessories, warranties, etc. All things equal and the payment is still more? Your manager blamed the other dealership for structuring the lease incorrectly or for leaving off taxes and fees, both of which I've confirmed are untrue. Your response (what professional company says "bogus" in response to a customer?) alone should be a warning to customers on the experience they can expect when dealing with your company. I will not apologize for doing due diligence in my vehicle shopping. Take some ownership, do better. Original post - Looking to turn in my leased Kia sedan for a Kia SUV. I am from out of the area, and was looking to compare quotes between dealerships, as most people do when they are shopping for a new vehicle. I was upfront and honest in my conversations Selma refused to run estimated payments for me without first doing a credit check - which every dealership I have been to (Kia or not) has done for me. Instead referred me to the website estimator, which is not even remotely accurate. Not customer service oriented at all. Clearly don't want or need my business. read more