I love this store the only negative thing is that it is a bit of a journey

Its Selfridges, what more can you say???

I love food hall here..expensive but good quality. You know what you are paying for!

Cheer up! excellent stock range, reasonable prices (for central london), easy to get to, refined ambience, so why are the staff in menswear so miserable? read more

Simply Selfridges The clothes are amazing, so much under one roof. The food hall is fabulous - especially for making hampers. With such high revenues that the owners are making, why on earth haven't they given their staff enough training. I love the shop so I continue to go back, but the staff is continually rude and lazy. Speak up my fellow shoppers and perhaps one day I can go in and someone will serve me with a smile and some courtesy. read more

Overpriced tat! I couldn't see one fresh looking fish judging by their eyes! Everything is vastly overpriced! A high price doesn't necessarily equate to good quality and I imagine that is the case with most of the stuff you buy here. Kabanosi sausage at £2.10 per 100gms for example. It's £1.95 for 300gms where I shop, and it looks a lot nicer as well. the Kosher deli section, selling stuff like "Egg and onion salad", which was exactly that, cold scrambled egg and chopped onion in it, was something daft like £1.80 for 100gms. It looked like it was prepared about 3 days earlier, as did the green beans and cherry tomatoes, for the same price! If you divide the prices by 3 then it's probably reasonable, but otherwise, it's a rip off! read more

A massive store with lots of fabolous clothing, however everything is overpriced and you are better off going to the official shops

BEWARE PURCHASING A DESIGNER BAG IN LOUIS VUITTON IN SELFRIDGES! The Selfridges Louis Vuitton sales staff up on the 2nd floor was wonderful, however, when we tried to return the bag LESS than 24 hours later, things turned ugly. The LV manager was less than gracious and couldn't give a hoot that my daughter was very unhappy and that she waited more than one year in order to be able to afford purchasing the bag. We tried dealing with Selfridges floor manager as well and she couldn't do anything at all. So 2 strikes for Selfridges and for Louis Vuitton. I doubt my daughter, or me, or our friends will be inclined to ever purchase another thing from Louis Vuitton! read more

I have been badly let down and out of pocket by customer services after returning an item. had received a refund for an item I returned to Selfridges in the form of a plastic store card. I live in Oxford and was suffering from poor health so I called customer service who said they could arrange to convert it into an e-voucher that I could use on line. This was in early December 2014. Suffice to say that after two emails and 8 telephone calls I am no nearer receiving the voucher nearly two months later. They even sent an email to me after a month saying that the voucher would arrive the next day. It didn't so after 3 weeks and two more calls I emailed to ask to speak to a customer service manager. That email has not been replied to. They said they would need to cancel the original card in order to issue the e-voucher so I have no idea if I now travel to London to visit the store if it will still be valid, or if my money has effectively been stolen. I will continue to pursue it until I spend the £66 owned to me. After that I hardly need to say that I and my family will never visit the shop again. read more

It's my absolute favourite place to go to by make-up. They have a lot of brands that are quite difficult to find on the high street and it's great to have them all in the same place. The staff on the make up counters are great! They are incredible helpful but not pushy in the slightest, I find this to be quite common in some high street stores. The store is a must-go whenever I'm in Oxford Street and would recommend it to anyone! If you have kids, its great to have a wonder past around Christmas time as their window displays are always very well done and very exciting for little ones! read more

Great store with such a history. It carries all the designer labels you'd ever covet. It's very chic and the staff is well extremely proper English manners. read more

This is Heaven for any shopping lover. So if you do have money to spend, I think this is one of the best shops in Central London

I came here visiting from LA and on our last day we were able to go shopping at Selfridges. We started in the men's department looking for some jeans for my husband and that's when we met Richard. He was one of the first associates to help us out and we were not to sure which department that he belonged to but he was grabbing jeans from multiple brands to help him find the perfect jean. Once found we kept our clothes on hold and would come back to him with the rest of our purchases from the rest of the store. We had made multiple stops and purchased many items from the cosmetic department and when we went back to Richard to pay for the rest of our items I realized some how had lost one of my bags in the bathroom which was full of about 200 pounds worth of cosmetics. I was absolutely devastated when I ran back to the bathroom and it was gone. Richard was nice enough to take our number down just incase the bag turned up ( but we knew the chances were slim). After we tried to retrace our steps and were unsuccessful in finding the bag we decided to take the loss and leave. Just as we were heading out though Richard called and let us know they found the bag! He went up to customer service after his shift had ended and asked about the bag and another employee had actually turned it in! it goes with out saying how ecstatic I was, I could not believe, and was so grateful for this employee to care so much to go out of his way and check one more time. Richard is definitely one in a million and he made our day in more ways than one. Thanks again! read more

I have been to Selfridges several times now and it only gets better every time. It has such a wide range of items that you are always satisfied when you go there. They have anything from Designer clothing to Huge smart TVs. The prices on all of these items are not ridiculous at all. Definitely recommend making a trip here. read more

Fabulous service today at the store. Alissa on the Dyson hairdryer counter on the second floor was brilliant, lovely girl who knows the product inside out and was able to help me and even tried the product on me. Calm, approachable and friendly- no pressure and great manners! A credit to the store! Thank you Alissa! read more

Ordered a Valentine gift from Selfridges as a surprise to my girlfriend with timed delivery from 7am-12pm. Called one of the customer service agent at 11:55am to ask about when the delivery arrive and got a promise that they will arrive in a few hours. Called them again at 4pm, different agent, saying that my gift will not arrive until the next day and offer me refund on delivery fee. I understand that on Valentine day the service will not be as fast as expected but not until next day while it is called "Timed delivery" and when I am willing to pay extra for better service. Have been customer of Selfridges for 6 years but I think I should find somewhere else more reliable. read more

I don't believe that they deserve 1 star but I will get to why in a second. I bought some Kurt Geiger boots a month ago from Selfridges these boots were 289 pounds and so forgive me for thinking that the quality was going to superb, not the case. after 2cweek of wear the heels became damaged, I contacted Selfridges customer service department and explained what happened to my boots. I received four emails saying how sorry they were for the inconvenience and asked that I send them pictures of the damage. I sent it not once not twice damn it not even four times but 5 because they claimed the image I sent was not in jpeg format, which it was. It took threatening to contact corporate for them to offer to have a courier pick up the boots so that they may investigate the matter further. I won't go into what disaster scheduling the courier was but that the email they sent informing me that they would pick up the boots also indicated that we will investigate the extent of the damage and assess if damage caused by normal wear and tear. The issue is that they are softly covering their ass by mentioning the possible cause, not covered by Selfridges, so to prepare me of what their findings may be. Below is the email received ..... Buyers beware Dear Jennifer, I am contacting you regarding the return of your Kurt Geiger London Vita leather over-the-knee boots. The boots have been reviewed by our dedicated brand specialists team to look into the suspected fault with the item, as advised in your covering letter. The team have taken this way for further inspection and after further analysis they have concluded the issue with the item is due to general wear and tear- not a manufacturing issue. Due to the item being out of the warranty period and as there is no manufacturing issues, on this occasion we are unable to proceed with this return and will be unable to offer reimbursement or an exchange. I do apologise for any disappointment this may cause you. I appreciate this the outcome you were hoping for, I do hope you can understand our position on this matter. As we will not be accepting this for a refund please can you inform us if you would like your item sent back to the original delivery address on the order or an alternative address. I will await your reply and once you have confirmed your delivery address your item will be sent to you. Kind regards, read more

I wanted to give Selfridges 5 stars based on the merchandise, that alone deserves five stars. But this place is getting 1 star because of their pissant stafff. Why am I insulting their staff? Because they know absolutely NOTHING about customer service. Let me tell you about my experience. I went into Selfridges knowing exactly which 2 products I wanted. I did not plan on spending hours there, I wanted to make my purchase and leave. Upon entering, I went straight to the Gucci section, where I received a SHITTY attitude from the sales associate. Upon describing her the product I wanted, she asked me if I had a product number. Actually, NO, I don't. That is YOUR job. ANY time I have gone into a Gucci shop that isn't Selfridges, I have had my product located via something we call a COMPUTER and in fact, ORDERED for me if they weren't in stock. She then told me that they "Carried many products with those descriptions." Actually NO, it's a VERY specific bag within a line of bags. Upon being annoyed, I decided to nix any attempt to make that purchase, so I went on to make my second intended purchase. Now I live in a major city: Chicago, which has it's luxury shops on a major block called Michigan Avenue, and i have NEVER had to wait behind a "velvet" rope to enter a LV. Well, here, not only did I have to wait for over half an hour, and after that another half an hour just to have a sales associate speak to me. After waiting for ANOTHER half an hour, a sales associate finally became available and IGNORED me and went to help the couple behind me, when she saw me enter the store half an hour ago. It's probably because I have tattoos and they make a quick assumption about people and their lifestyles, which is absurd. Anyway, after dealing with a boring, personality-less sales associate I made my purchase. Not only did it take the sales associate about 15 minutes to get my purchase from the back, but the duster I received the handbag was dirty. If it took her that long to gather the purchase, wouldn't she notice? I mean, it's absurd. I'm sorry for ranting, but I rather pay MORE money to have it shipped to my house via their online shops and not deal with their sales associates. The only thing that I loved about Selfridges was not only the merchandise, but the amazing visual displays. Other than that: NOT WORTH IT. I hate shitty staff, and I hate sales associates who think because they work in the sales department of a high-end luxury company that they are allowed to feel above & beyond a customer. YOU ARE A SALES ASSOCIATE. read more

Hard to go in and not come out with something. You want to buy everything you see. Well organised and a more modern version of other department stores in London. read more

im a fan! wish I could buy more in Selfridges and the boxing day sales to die for but watch out for the crazy crowds that will push you over to get to that Prada 50% off shoe... people go crazy in here when they have sales and you may want to stay away at that time...only for the brave...other times in the year this is a very nice place to shop... read more

Beautiful store, with very friendly staff! I have seen a great many shopping centers around the world, and this puts nearly all of them to shame. Impressive variety of products, and services. Everything from clothing, to makeup, to hair styling, to massages, to sweet treats, and more. A wondrous experience, and well worth the time to visit :) read more

This is a review for the Everyman Cinema that has just popped up on Selfridges ground floor. Terrible experience. Went here to see the latest Woody Allen film (which was also pretty terrible ;) but must say the high prices were not justified. Sofas were uncomfortable - not reclining - air conditioning was freezing to the extent that EVERYONE complained once the film ended and the food and drinks offerings were very limited. I'm disappointed in you Selfridges! read more

a minier version of Harrod's, and similar to Harvey Nichol's food fifth floor. agree, not many specialty artisanal providers compared to say going to burough's market. if you are close, Pierre Herme is the reason to come here. read more

My experience at Selfridges was like a yo-yo. One minute I'm drooling over the handbags and the next minute I'm walking away pissed at salespeople. They have a very nice selection but the service tends to stink. It seems counterproductive for an expensive store to turn people off who are willing to spend lots of money at their store. I left and spent my money at Harrods instead. read more

Although there's this hype about this department store, I see and agree that the shopping experience here for tourist is absolutely terrible. I went with my mother to high tea at Dolly's , which left us both upset and frustrated upon leaving.. We order two teas and scones. Unlike other customers, we were given smaller porcelain kettles while all other customers had the antique silver ones. When we asked if they could refill with water, they say they are charging 2pounds which was fine with us. But we requested that we would get nice silver kettles same as everybody else, they returned with a cheap kettle that looked like ones you get from a dollar store. So, we explained our wishes again, and the lady said she could do nothing about it. But the manager was absolutely RUDE.. Her attitude was like, you get whatever cutlery or cockery given, there's no choice. Her response was like as if we were causing so much trouble.. We were clearly treated unfairly from the quality of the tableware. That manager has no customer service nor respect for for us. read more

Outstanding department store. Endless amount of clothes for men and women, great food market etc. the quality was very, very good and had almost a better selection than Harrods. Worth a visit to the store. read more

Bought high over the knee Vantage boots (£220) from Kurt Geiger at Selfridges. After several hours' wear the right boot became so loose (probably as a result of elastic being faulty and overstretching) that when wearing them, the right boots falls all the way down and they're unequal height, looks ridiculous. The left boot rubs the back of the heel so badly it bleeds (the other one doesn't). They inspected the boots, found no fault, so I'm £220 out of pocket as they can't be worn both because of how loose one is and because of the rubbing. I had provided photographic evidence to them of how much lower one boot is and photographic evidence of the injuries, Kurt Geiger just dismissed everything, finding no manufacturing fault and not refunding or exchanging. read more

blink brow is situated in selfridges it is a place to get your eyebrows done by threading method, staff are from the south asian community so are experts in this technique. you can show up on the day or make an appointment, you will be relaxes while the expert threads your brows, which last for long and has a better result. aftercare service is excellent, please do visit selfridges and go to the blink bar...i am a regular and love it....:) read more

One of my favourite 'find everything you need' stores. The building from the outside is beautiful, especially at dusk when it's all lit up. With seven floors, there is pretty much everything that might need here. It's a great place for looking for a gift (although you may not pay the cheapest price). I highly recommend the food hall (I personally find it very difficult to walk past the Krispy Kreme stand without salivating), the spa and the cosmetics hall - which can sometimes get very crowded. read more

A lot of people think of Selfridges as London's snooty department store, but I've seen past this reputation, and really enjoy wandering its many floors just taking in the décor. The homeware section is beautifully laid out, and the confectionary section is like a small piece of Willy Wonka's factory. You can get a make-up consultation from countless big cosmetic names, and the delicatessen (one of my favourite parts) has fresh and non-perishable foods from all over the world. And this is merely touching on a small part of Selfridges. There is so much to see, and the best part is, there is a range of high-quality expensive niche items, and popular-brand products at affordable prices. Everything from Armani to Topshop. Best of all, they have everything from an electronics department to a cigar department to an imported liquor department (so you can leave the boy to browse whilst you look at shoes and handbags).. read more

Selfridges u cant go wrong with,it has nearly everything u need down to bags,perfume,clothes,shoes an food plus lots more.. A load of staff on hand to help with ur needs, it couldnt be better.. read more

Selfridges is a great family experience, you can literally spend hours awing at all the wonderful items they have on sale: sports accessories, shoes, clothes for all ages and toys. The stuff they do sell is really quite expensive and they regularly charge the full price of an item but there's nothing stopping you from taking a look. Their winter displays are fantastic an they have all the latest fashion in store too. So in summary - a few hours can be spent browsing but most stuff is too expensive for most of us - especially in these tough times. read more

This place just makes me sick. When I first moved to London, everyone raved about Selfridges. Now I'm not a department store person to begin with (preferring boutiques) but went here anyway to check out the clothes. What a mess, one never knows where to start and there's just too much junk in here. And it's hard to move about. I also find the staff uninterested. So I hadn't been in a while when I was asked to go with a friend to look for a certain item she was on the search for. I knew we should have just headed to Liberty. This place is still a mad house, the men's floor is worst than the last time I went (feels more like a jumble sale than an upscale shopping experience). After about 15 minutes I located my friend to tell her I'd wait outside but she too was ready to leave as the staff weren't helping her in pursuit to buy her swimsuit which she was willing to pay big bucks for. So off to Liberty we went. Avoid at all costs. Full of tourists, rude staff, rude shoppers. Kind of chavvy. read more

If you only had two hours to shop in London I would recommend you spend it all in this retail heaven at the far end of Oxford Street. Selfridges has a deliciously grand building with enticing and original window displays and that's before you even enter this cavernous department store. There is so much to rave about here but I will try and condense it: the women's designer bags section on the ground floor has your big hitters such as Chloe and Channel alongside more up and coming and individual brands; the beauty floor has everything you could want from NARS, MAC and Benefit through to Crème De Le Mer and Biotherm via Clarins, Origins and Aveda, a word of warning here the assistants can be a bit over vigilant at times however if you do smile and chat to them you are often rewarded with new samples; women's fashions are excellent, downstairs you have the high street range which has been further extended to include paul and joe sister and other higher end brands, this is supplemented by an excellent range of contemporary designers and prestige brands up the escalators; Women's shoes are another highlight with an enviable range of Louboutin's plus YSL, D&G, Marc Jacobs and for the eco-aware Stella McCartney. Another big draw card is the food hall which has every type of cuisine imaginable plus a plethora of fresh produce and a number of outlets where you can grab a quick snack. If you are feeling stressed or deflated by the shopping experience then you can hot fit it along to the hairdressers or beauty salon to perk yourself up or compliment your new purchases with a new look. Some of the best Saturday's can be spent perusing the shelves in Selfridges stopping for a bite to eat at one of the eateries or maybe a pick me up glass of champagne and then slopping off home feeling content and retailed out bliss. The reason you should visit this store above all others is that it is fuses high fashion with the affordable so really does have something for every pocket and every age range. read more

amazing i can't believe the amount of amazing stuff they had very expensive though

I have shopped in Selfridges for the past 7 years and have been very happy with the service I've received until now. I bought my boyfriend some Rayban sunglasses online and the parcel was delivered in good time. I opened the packaging which was beautifully wrapped to check they had sent me the right ones (he was specific about them being a certain colour). When opening the Rayban case I was surprised to find it empty other than the cloth. Disappointment number one. I rang the customer service department and spoke to a lady who told me she would open an investigation and send a courier to pick up the empty Rayban case and box. She put me on hold while phoning the courier and then cut me off. I called again and spoke to Matthew who quite frankly did not know what was happening. He told me to take photos. I told him I was told differently by the lady on phone before. He told me he would speak to his supervisor and find out what to do. He came back on the line and said he would open an investigation and I'd get an email shortly to confirm this. Four hours later I still hadn't received an email. I called Selfridges for a THIRD time, sure enough Matthew hadn't done a thing (he needs to be sacked!). This time I spoke to Hope, at first she told me to take pictures and send them along!!! Pictures of what exactly? An empty Rayban case??? At this point I completely lost it (sorry Hope!) but it was getting utterly ridiculous. I think she realised how stupid all this sounded and spoke to her supervisor. Apparently Hope will launch an investigation and I'll be updated. At the end of the day though I'm £120 down with no refund offered as of yet, I have no glasses, my boyfriend is missing his birthday gift, I've got no idea when any of this will be sorted, I wasted 30 minutes of my day speaking to two people who couldn't work a phone or were useless, and a judgment is to be made on the third. I'm hoping Hope will be able to do something. Thing is I expected better from Selfridges, employ people in your customer services department who know what they're doing, have a better procedure in place for if this happens again, and use a different warehouse. For all those who are thinking of buying online I'd think again. Go to the shop at least then you'll know you're going to get something for your money. read more

Yes! Great Britain's shopping maestro, Miss Selfridge brings you vintage-inspired style for fashion aware women as well.

Only really went into the food hall but what a choice.i have never seen so many olives in my life..worth a visit

Selfridges in London is a disappointment compared to the Birmingham store I feel. It is very grand and sells some fantastic things but the atmosphere is a little unwelcoming. As with lots of these kinds of shops, I hate being bombarded with people trying to ask me questions or sell me things as soon as I enter a place and this is exactly what happened when I first went to Selfridges in London. However, the food hall is amazing and you really can't buy pretty much anything there and it is all the highest quality. Unfortunately it is mostly too expensive for me so I don't allow myself to visit very often! read more

This is a great department store. It has all the top brands and labels over a number of floors. Usually very busy place especially around christmas and sale time. Can be quite expensive! read more