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    Debenhams

    3.4 (52 reviews)
    ModerateDepartment Stores
    Open 9:30 am - 9:00 pm

    Debenhams Photos

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    Aaron S.

    Debenhams on Oxford Street is one of the many large, department stores on London's flagship shopping street which includes the likes of Selfridges, John Lewis, Marks and Spencer and House of Fraser - this store is probably one of the worst which is a real shame considering Debenhams are one of the biggest chains of them all in terms of branch numbers. The store currently has a lift issue which again causes trouble due to the poor construction of the store, you enter where you can see a small number of cosmetics stands before three or four steps, the stair-lift is out of order which means the only way into the store if you require steps which has been ongoing for over a month with no improvement date is a long and drawn-out process of finding down a staff member who can radio through another staff member which takes the customer around the back of the store through the staff entrance where there is a very slow lift. Even though it can stop at all floors, the only way the customer can leave is via the third which means catching another lift to reach one's desired floor. This is due to the staff not allowing customers into other designated staff areas, even if it does make the journey quicker. The lift door wouldn't even open for me on the first two tries as it opened in another area and there was no way (even after pressing the button) to get it to open on both doors on both sides. The fact such issue has been ongoing for such a while is a disgrace, especially for their flagship location in London, the fact there was more staff in and around the break-rooms rather than the shop floor also is absurd. 1*

    Nahla E.

    All under one roof, this debenhams branch has a big variety of products in each department, and was delighted to walk into the cafe on the second floor for afternoon coffee and cake. Take a break from all that shopping!

    It must be difficult to be a department store in Oxford Street. There is few others you know and competition is brutal. So I can't help wondering why on earth isn't Debenhams doing anything about it? I mean the fact that their visual looks is just a one big mess. The departments inside, another mess. I just can't visit this store as it makes me dizzy, there is no logic, it is too packed with stuff. I don't know what the labels are as it is a random mix of smaller own know (made in far far away country) brands. Maybe this strategy works better else where in UK but in Oxford Street.. I can just as well save my self from the misery and walk to the nice and organized John Lewis next door. I don't know my dear Debenhams, but I am sure you could do much better than this.

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    14 years ago

    Like Debenhams, like them even more during sales time! Good service and range.

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    Page 1 of 2

    Debenhams Reviews in Other Languages

    Review Highlights - Debenhams

    Though sometimes the exclusive environment of Selfridges is a bit nicer, this is my second favourite department store on Oxford Street.

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    Selfridges - @endoedibles on Instagram 11/28/25

    Selfridges

    4.0(447 reviews)
    0.2 miMarylebone
    £££

    Tips: - The foodhall is worth the visit. Enter from Oxford…read moreStreet. - Candy is on the lower ground level. - If you come here around Christmas, the Christmas section is lovely. I was in London in December 2013. I visited a bunch of department stores. Part of me was curious about how they are set up versus how the flagship department stores in Canada were set up. I visited the flagship Selfridges store on Oxford Street. Rest in peace to the flagship Eaton's store in Winnipeg that I frequented often when I worked across from it. I also miss the flagship Hudson's Bay stores in Toronto and Winnipeg. I will toss in the flagship Simpsons store that preceded the Hudson's Bay. I stayed in South Kensington. There was a bus stop steps away from the hotel and around the corner from Gloucester Road station. I took the 74 Putney bus that got me to this store. I could have also taken the underground to Piccadilly Circus, but the walk would have been a bit longer. I wasn't sure how much damage I'd do here! I entered the store from Oxford Street, which gets you on the ground level. I remember seeing sushi on a convenor belt to my left. It was cool. It was Yo! I'm glad that this eatery is still around. You can dine here or do takeout. I entered the foodhall. I was so happy. I saw cupcakes, oysters, caviar, and more. Everything looked fancy and yummy. The ground floor had a beauty section and a pharmacy. This store is large. It's the second-largest department store in London, behind Harrods. I spent most of my time on the lower ground level. It's where the candy, wine, and cookshop sections are. I love candy and confections. I saw everything from macarons and chocolate malt balls, to fancy bourbon and wine. I bought some chocolate bars. They were perfect to hand out to colleagues. They were also Christmas-themed. I got milk and dark chocolate varieties. They were delicious. This floor also had a cinema. I didn't check it out. I was too busy visiting the technology and stationery sections. I was so happy on this floor. I spent the most time here. I did check out the women's clothing, which occupies levels 2 and 3. There was a lot of designer clothing. It didn't suit my casual, cheaper style. I loved coming here just before Christmas. It was festive and fun. The Christmas section was enjoyable to peruse. I have fond memories coming here. I hope to return someday. This store is over a century old and I'm pleased that it continues to endure. (49)

    This place is beautiful and can be compared to a Saks store. On our visit, it was really packed and…read morecrowded since everyone was trying to get their holiday deals. Plus, it is beautiful during the holidays. The store has a total of 4 floors with a huge Jellycat Fish and Chip pop-up on the top floor. If you are here for that, be prepared to wait since it is a 2 1/2 hour wait. There is also a walk-in line if you were unable to create a reservation. Merch here is on the pricier side but if you are looking for something trendy, you can definitely find it here. Plus, there are a few food and snack locations if you get hungry while shopping your hearts away.

    Photos
    Selfridges
    Selfridges
    Selfridges

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    Fortnum & Mason - October 2025

    Fortnum & Mason

    4.2(573 reviews)
    0.6 miSt James's
    £££

    When in London, afternoon tea is a must…read more I booked a reservation with Fortnum & Mason a few months in advance but when we arrived on a Sunday at 12:30PM, there seemed to be plenty of open tables available. A live pianist played in the front entrance. Staff were kind and proper. They offered to hang our coats in the closet. Afternoon Tea came with refillable teas, sandwiches, scones, and desserts. A Savory Afternoon Tea was an option as well, which doesn't have any sweets. I enjoyed all of the sandwiches. Everything was equally delicious, except the Cucumber and Lemon Mint. The Suffolk Ham with English Mustard had a nice kick. The Egg Mayonnaise was a classic for me. The Coronation Chicken was a mini chicken salad in a sandwich. The Kames Bay Trout with dill Cream Cheese is a great combination. I'm not a huge scone person, but the savory scones were very good. The Fortnum Strawberry Preserve was our favorite. For the desserts, my favorite was the Dark Chocolate with Hazelnut Praline. The Hazelnut Praline cookie bottom was airy and crisp. The chocolate inside was a light mousse. All of the desserts were extremely fragrant. The Rose Eclair and Orange Mousse played no games. I also liked the Treacle Tart because of its nutty flavor. I was incredibly full that I couldn't finish the Coconut Loaf, which was my least favorite. For the price of £85 per person, it was well worth the experience and the quality of the food and the service. Treat yourself!

    This was not just food. This was not just an experience of a lifetime. This was pure, unadulterated…read moreimmersion into the British Culture. The food here was fantastic and nothing I had experienced before. I'm obviously not one who partakes in Tea Parties all that often. But holy cow did this blow me away. The ambiance was upscale. You felt like a royal family while dining and eating the queen's favorite finger foods. The service was unfortunately subpar. But the whole experience is one of the few that can overshadow that fact. It's expensive. But well worth the price of admission.

    Photos
    Fortnum & Mason - October 2025

    October 2025

    Fortnum & Mason - Tea time

    Tea time

    Fortnum & Mason

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    Carnaby Street - ENGLISH PHONE BOOTH

    Carnaby Street

    4.3(75 reviews)
    0.4 miSoho
    ££

    One of my absolute favorite places to shop when in London. I'll never pass up a chance to trek down…read moreto Carnaby street as the shopping and dining options are elite. For any one of my friends traveling into London I always recommend veering off a little to Carnaby. Over the years some shops have come and go but some of my favorites remain open. I'm a huge Great Frog lover and their shop is nearby, also for us rock n rollers I can't help stopping into The Rolling Stones Uk store. Lots of major branded stores but also cute local vendors and stores. It's a very walkable street and safe. Plenty busy so come earlier in the day to beat the crowds. Another pro tip is catching a reservation at dishshoom down here as I've found it easier to snag a reservation here than at their other locations. Plenty of dining options though and local stalls like Starbucks and Joe & the juice. It's a touristy street of shops but I love it - definitely bookmark this area on your must shop / see list when on this side of town.

    Fun one mile shopping area and eating area in SOHO located in the west end of Westminster. No cars…read moreallowed, only pedestrians. After having a tasty snack at Pizza Pilgrims, went to the two story Rolling Stones store which was my favorite place on Carnaby Street. A bunch of boutique shops and found one bathroom and a drinking fountain. There was an old English style red phone booth containing an unspeakable object on the floor inside, good conversation piece for the rest of my trip. Welcome to London.

    Photos
    Carnaby Street - 2022 holiday decorations at south entrance.

    2022 holiday decorations at south entrance.

    Carnaby Street
    Carnaby Street

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    John Lewis & Partners - Fabric is for the best in every occasion.  You are welcome to use the same pattern of products when making your project come together.

    John Lewis & Partners

    3.6(161 reviews)
    0.1 miMarylebone
    ££

    I'll let you in on a little secret about me, well it's not really a secret, but this girl loves to…read morecook. I think about food, ingredients and spices a lot and when I travel, I like to experience and take a little something home as a souvenir. So I came to John Lewis & Partners after a friend recommended the grocery portion as a good place to find spices. I've traveled to several countries and states where I pick up spices to use in my recipes, this means a lot more to me than some novelty t-shirt or magnet. I purchased a wide selection of spices, some which I have never tried using before. As you can see in my picture, I got quite the haul and paid around $30 euros for it all. Compared to the prices I would have paid back home, I feel that I got a great deal at John Lewis & Partners.

    I CHALLENGE JOHN LEWIS TO PROVIDE THE PROOF THEY SAY THEY HAVE ON VIDEO SHOWING MY CLAIM YOU STOLE…read more£160 OF MY MONEY. I was new to them at Solihull but approached by a man i now believe was head of security. He took control as the shop was shutting demand a further £200 when i can only assume my autism and unsteady state while i was suffering a minor stroke had him see an opportunity to steal. The shop was in darkness the cashier at a distance and stated events were manufactured. I was still clear in my head but unable to respond and the salesman is said to have been on holiday over 8 weeks. The head of security of that floor seemed familiar but the video would prove it weas him. JOHN LEWIS refused to show me the video or a copy but the video would show my state of health having to sit while i was being robbed. The police were offered as an alternative knowing they cannot interfere in a civil case further confirming the abuse is a regular occurrence on these premises. C9itizens Advice stated this action was typical so many have endured it. YOU OWE ME £160 but please take me to court i tried to put this on your review page but it went blank

    Photos
    John Lewis & Partners - The food hall is open for business and serves a variety of different foods including upmarket beverages and drinks.

    The food hall is open for business and serves a variety of different foods including upmarket beverages and drinks.

    John Lewis & Partners - Great customer service.  The finance department is a worldwide feature based on purchasing products in-store.

    Great customer service. The finance department is a worldwide feature based on purchasing products in-store.

    John Lewis & Partners - John Lewis furniture section specializes in the art and design of industry's best.

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    John Lewis furniture section specializes in the art and design of industry's best.

    Marks and Spencer - Triangle sandwich isle!

    Marks and Spencer

    3.9(104 reviews)
    0.3 miMarylebone
    ££

    Tips: - The foodhall is on the lower ground floor. The…read morecrisps are everything! -This company has its own bank. I grew up with Marks and Spencer (M&S). Canada had this chain for over twenty years before all locations shuttered for good in 1999. My go-to location was at Shoppers World on Danforth Avenue at Victoria Park Avenue. I still remember the last item that I bought at this store, which was a blue t-shirt. I visited London in December 2013. Out of all the flagship department stores that I wanted to go to, it was this M&S store on Oxford Street that had priority. I was staying at a hotel in South Kensington. I took the 74 bus to get to this store. I remember someone asking me where the bus stop was as I was heading over to it to take the bus to this store. I'm not sure why folks ask me for directions in a city that is new to me. It happens often. I felt accomplished that I knew something as a tourist! I remember how happy I was when I walked into this store. Hopefully, the floor plan and floors haven't changed since I was last there: - Lower ground floor - foodhall - Ground and first floors - women's clothing - Second floor - men's clothing - Third floor - homeware I don't recall being on the top floor. I could be wrong. I also don't know if the M&S Bank is still at this store. It was cool when I visited it, with comfy couches to relax. I spent some time in the men's clothing section. I bought a green cashmere sweater as a gift that was so soft to the touch. I loved the two floors full of women's clothing. I ended up getting socks that felt ridiculously soft that I had to have them. My spent the majority of my time in the foodhall. I hit the crisps section first. I got a few varieties of crisps: - Roast beef and onion - Roast chicken and garlic butter - Cheddar cheese and onion All of them were amazing. I am salivating thinking about them. So good! I also ended up getting biscuits (cookies). I got shortbread and white chocolate. They were amazing, likely due to the butter. I remember asking a woman at the checkout whether my Discover card was an acceptable payment option. It's also known as a Diner's Club card internationally. My Discover card that I've had since I lived in Minnesota worked here. Yay! I want to go back to this store. It has been renovated since I was last here. I'd like to check out the changes and get more food. (51)

    I feel so happy when I'm here, I love M&S, it's the tourist in me. You can find anything and…read moreeverything, couldn't find my sticky toffee pudding but it's okay, going to try the recommended prawn sammie.

    Photos
    Marks and Spencer - Food and clothing

    Food and clothing

    Marks and Spencer
    Marks and Spencer

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    Harrods - Cappuccino (~£7)

    Harrods

    4.0(1.1k reviews)
    1.3 miChelsea
    ££££

    Harrod's is a London icon and a premier luxury department store and it is a shoppers dream. This…read morestore is massive and its known for the fabulous food hall, extravagant luxury goods, and it attracts roughly 15 million visitors per year. Harrod's also features a afternoon tea in The Georgian and it costs about $96.00 US dollars per person. We were here many years ago but I still remember the experience. It was very busy inside and we walked around for a couple of hours just looking and taking in all the beautiful products that were for sale. The architecture of the store is a stunning. We bought some souvenirs, and I also bought a purse and wallet while visiting. We loved taking pics with the life size Harrod bears. I had never been in such a majestic and exquisite store seeing so many luxury items. This store is definitely geared towards the elite and uber rich but we still managed to have a really good time. Service was ample although most of the employees we encountered were very busy hustling to locate items for anxious shoppers. A must visit while you are in London, just don't drop all your cash here.

    You feel like you are in a different world when you step inside Harrods. A luxury mall with a great…read morefood hall, a Prada cafe, they make their own chocolate in the chocolate hall, and every name brand you can think. Our first stop was the dry bar. We have plenty of these back in the states but I had never been to one before, so It's pretty exciting for to me to say that my first dry bar experience was in Harrods in London! I tend to stay away from blow-dry places because not everyone can blow-dry thick curly hair. Kezia was the stylist and she was great!! She was so funny, paid close attention to detail, and this was one of the best blow-drys I have ever gotten! Next, we stopped at Burberry. She was wonderful, poise, and so knowledgeable about the brand. My husband loves his wallet. We then stopped at Louis Vuitton for a perfume. No one attended to us and it felt like they were judging us based on how we looked. Five employees walked right past us and not a single one acknowledged us. Finally someone did and when we asked her what the notes in the perfume were she googled it on her phone. Our shopping day wasn't complete without buying some sweets from the chocolate hall. Every type of chocolate you can think of is sold here and delicious taste!

    Photos
    Harrods - Pistachio Cake (~£18)

    Pistachio Cake (~£18)

    Harrods - Truffle egg salad on brioche

    Truffle egg salad on brioche

    Harrods - Queen's Bandit

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    Queen's Bandit

    Fenwick

    Fenwick

    3.5(13 reviews)
    0.2 miMayfair
    £££

    Beautiful store but the customer service was so so…read more I went to the counter looking for an item and was ignored by the two staff members who were busy chatting, so I went to open a drawer myself to find my item. I was very quickly intercepted by a salesperson​ who somewhat rudely asked me what I was doing. I explained that I was standing there with my family for several minutes and was completely ignored​ by the staff (before anyone says that perhaps we weren't dressed well, I was wearing a Moncler puffer with a leather Prada bag, the hubby was wearing a Burberry jacket, my kids were well dressed and we were carrying​ bags from Selfridges​). He softened his position a bit but wasn't especially helpful. With Harrod's and Selfridges nearby, why bother with Fenwick?

    What's happened here?! Fenwick's used to be my favourite department store, mainly because it…read moredidn't have the look and feel of a department store. It used to have just the right balance between old-fashioned, British understatement and hip, in that the layout and decor were plain and simple in a place filled with interesting and surprising brands alongside more predictable stuff. There was a time I bought most of my shoes here, lingerie, work outfits - actually, I must have spent thousands here over the years. Oh well, I couldn't find anything interesting on my most recent visit. The ground floor has been taken over by bling perfume counters - this could as easily be a small Harvey Nichols or Selfridges. The Bond Street entrance is dominated by MAC and you can't see beyond the massive structure - what is wrong with counters and a view of the rest of the store?! As I had some time to kill I took the escalator down to the basement for the heavily advertised Christmas section. All the generic overpriced stuff you find in shops at this time of year: novelty smellies, overpriced sweeties, techie toys for boys. Nothing new or exciting here. No pleasant surprises on the other floors either, all the money seems to have gone into the ground floor. The top floor was genuinely shocking. They removed the ceiling to reveal the pipes and hung up some massive disco balls to make the denim section more appealing to younger shoppers ... really? A big disappointment overall, I left empty-handed - a first ...

    Photos
    Fenwick
    Fenwick
    Fenwick

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    Covent Garden - Art on Wednesdays

    Covent Garden

    4.2(286 reviews)
    1.1 miCovent Garden, Strand
    ££

    We enjoyed our week stay in Covent Garden. We took full advantage of the Covent Garden Market,…read morevisiting in several occasions. The Market is picturesque with lovely flower carts by the entrances. Historically, Covent Gardens were the gardens for the convent. Today, the beautiful enclosed market hosts various vendors that change regularly. The market is a great way to connect with locals. We went to the market four times during our visit. On Sundays, various art vendors set up and we visited with a local fossil dealer and purchased a couple fossils. We loved our dinner in one of the nearby cafes. On Mondays, antique dealers set up and sell various treasures. My husband bought me a vintage bracelet. We also watched a quintet play in the atrium. We found a few reasonably priced souvenirs to take home for gifts. Plenty of great restaurants surround the Market. We ate at several places and enjoyed our meals. The Market always seems to be new and people were friendly.

    Covent Garden is an area in West End with a collection of shops and restaurants. This is considered…read moreto be in the city of Westminster. All of the shops are high-end, luxury. Think Rodeo Drive in London. It's a fun area to visit and check out all of the amazing offerings that most probably can never afford lol. Another must-see for hitting tourist areas in the West End.

    Photos
    Covent Garden - Beautiful courtyard

    Beautiful courtyard

    Covent Garden - Covent Garden, London_Yelp_Sanju-6

    Covent Garden, London_Yelp_Sanju-6

    Covent Garden - About 20 Tina Turner dresses on display for view and enjoyment. "Proud Mary" dress in foreground.

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    About 20 Tina Turner dresses on display for view and enjoyment. "Proud Mary" dress in foreground.

    Debenhams - deptstores - Updated May 2026

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