Manager, Sahar, did an excellent job in helping me get a larger unit. Units are delivered clean…read more You're going to get great customer service here.

Used this unit to store my classroom stuff. The staff was so helpful and friendly. Super easy move…read morein and move out. Highly recommend!

The main gate has been off for years now. Looks like some one had rammed it or ran into it and it…read morewas taken off and never replaced, so security isnt too notch. It is hard to get ahold of someone and support isnt great. It is really hot indoors and there are fans but no way to turn them on. For a climate controlled facility its is way too hot. Sweating just standing in it.

Great space; bad customer service!…read more Storage was good for four months and then the rent increased without warning. The agreement states that the owner must provide written notice of any price increase. AFTER they increased my rent and charged an additional month, without warning, I was informed that I can no longer practice drumming. I sent multiple emails and left multiple voice mails and never received a response. I request clarification regarding two matters that have recently arisen with my storage unit but never received a response. Issues in detail below. First, the January billing amount increased from the usual $96 to $153, representing an approximate 50% increase. This change was made without the required 30‑day written notice outlined in Section B of the rental agreement. To date, I have not received any written communication explaining or authorizing this adjustment. Second, my son and I were verbally instructed to discontinue playing drums during office hours. No explanation was provided, and there is no language in the rental agreement that prohibits musical instruments or the playing of instruments. After reviewing Section A, I found no terms that relate to or restrict this activity. I respectfully requested written clarification (multiple times via email and voicemail) regarding both the billing increase and the basis for the verbal instruction concerning drum use. There is, and was, NO response on how these matters can be resolved in accordance with the terms of the agreement.

Alpesh is the manager of this very nice facility, and he did a great job showing me the available…read moreunits in the size range I wanted and was quick and efficient in signing the paperwork. we continue to come to this location because it's well managed and immaculate.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 43735 Eastgate View Dr is no exception. Our Chantilly storage facility offers a large selection of unit sizes with convenient options like climate control. Located near Poland Rd and Tall Cedars Pkwy, we're trusted by neighbors in Conklin, South Riding, Oak Hill, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

I had a very good experience with Zippy Shell DMV…read more I originally ordered a 16-ft storage unit to be delivered by one of their competitors who advertised that they could fit their containers into very tight spaces using a robot. But that company showed up with a container and they tried and they gave up and left. I immediately got on the phone and called Zippy Shell DMV and described my situation, and shared dimensions and photos, and they said they saw no reason why they couldn't do what the others couldn't. 3 hours later, our storage unit was delivered, and as you can see, they tucked it expertly into my tight spot. When you have a storage unit for 4 months, it's great to not have it on the street, and not have it block your garage either. Well done!. Zippy Shell's units are also very nice, flat to the ground with barn style doors and even carpeting on the floor. And they price matched the competition. And they are great on the phone if you have any questions.

I cannot say enough good things about our experience with Zippy Shell. We found ourselves in an…read moreemergency situation where we had to be out of our existing storage unit ASAP and called Zippy Shell on Friday evening. They had a crew and container at the unit the next morning at 8:15, with a 2nd crew and another container arriving at 10:30. Everything was completely out of the unit by 12:30p.m. Did I mention there was no elevator? Absolutely amazing! Bill and his crews were great to work with and I whole-heartedly recommend Zippy Shell! Shout out to Christian, Rashad, Dwayne and Carlos - thank you guys for your unwavering professionalism!

I needed a climate controlled storage solution that could meet my needs. Just when I was about to…read morelose hope, I found one at this facility. I booked it and have already begun using the space. The facility is clean and it is easily the best choice that I made in choosing this location. I received a follow-up call from the manager, Brittney, who was incredible. She was very knowledgeable and assisted with my reservation. I appreciate Brittney's leadership and how she takes pride in ensuring her facility is the gold standard.

At this point if I could give negative stars I would!!!…read more We have had storage here for several years. Before you rent here you should realize several things 1: your rent will go up significantly each year. Unfortunately even if it would be cheaper to go somewhere else for storage you stay because you figure that's easier than moving all of your stuff. I probably could have just added a room onto my house for the price i paid for storage here. 2: There are never enough carts and the ones they do have are broken and crappy. AND the worst thing is, we moved all of our stuff out this weekend since it was the end of the month. The unit was completely emptied out over the weekend. I called on Monday the 31st and asked how to cancel. I was asked if it was emptied and unlocked. I said it was emptied but my husband did not know he needed to take the lock off and I would do it. I was not told it had to be done before closing that day. I worked until 9pm and was not able to come and unlock it and leave the lock and keys until this morning at approximately 6:30 am. I received a call from Public Storage this morning saying since it is the 1st of the month I will have to pay an entire months worth of rent since I had not taken the lock off and returned the keys yesterday AND had I given them a heads up this would not have happened! I did call yesterday!! Charging people a whole months worth of rent for bringing the keys back on the 1st is ridiculous and very poor business practice! What ever happened to pro rating, you don't charge people a full months rent when they move in on the 10th or 15th, you pro rate it. I would be happy to pay for 1 days rent on the unit but asking me to pay an entire months rent on an empty unit when the keys were returned on the 1st is RIDICULOUS!!!! Do yourself a favor and DONT rent here!!!!!!!

ASHBURN SELF STORAGE AT CENTERGATE DR. The customer service…read morefrom Ahmad was amazing very helpful and personable. He had a smiled the whole time and treated me with kindness and respect. Answered all my questions and took his time to show me the storage space and explained me every detail about elevator making sure I was comfortable finding the space on my own. Every single time I have any issue or concern Ahmad is my go to person. His always very helpful and return my calls on a timely manner. I am very happy with this storage unit and customer support Thank you Ahmad

Christopher was very helpful in adjusting my rate. Quick turn around and great communication. Thank…read moreyou Chris for your help today.

the guys were professional, friendly and efficient. the quote was almost dead on and they actually…read morecompleted it in less time than anticipated. great job

Edit: Susan. Stop playing with me. I have a check from your very company's name. And I have a text…read morefrom Earl. I'll add the screenshot since you wanna play games. They poorly packed my stuff into my two storage units. Some things broke or were smooshed. They stole extra $40 from me and gave me a poor lie for why they did it. They had to send me a $40 check after I called them out on it. Their boss wouldn't believe me and defended them, almost to the point of scolding me for accusing them of stealing... only for their lead mover to apologize to me with a weak ass lie. Edited to elaborate, since Susan continues to be in disbelief and refuses to think it's possible her employees would do such a thing and to make all of you potential customers aware of my experience: I counted out my cash out loud maybe 3x. The lead mover saw that I had multiple $20 bills amounting to hundreds of dollars. I laid some of the $20s in piles on my vehicle dashboard and counted out the cash to the amount that I owed, rounded to the nearest $20. When I gave him the money to count, he gave a fake sigh and shook his head and said I was $40 short. I didn't believe him and asked him to count again. He said I owed $40 more. So, I gave it, but I felt lied to. After that, I still tipped them smh. I shouldn't have. He left and I recounted all my money. Now I was short $40, meaning if we subtracted what I owed to them from what I withdrew from the ATM and also subtracted the tip, I should not be missing extra $40. I did the math multiple times and brought it up to Susan and the company. They accused me of lying and trying to steal from THEM. Susan said "it's only $40! I'll just send you a check. It's only $40." (Mover's name here) later texted me and apologized and said he got confused. He said when he counted the money, he set the $40 aside in his sock because it was tip. That's why he asked for $40 more. That doesn't make sense? When he counted the money in front of me, he never put any money in his sock. He just counted the money and looked me dead in the eyes and said I owed $40 more. I also didn't include tip until AFTER he said I owed $40 more and we settled what I owed first. Susan, the reason why I didn't pick up when you called today (8/10/26) is because you showed me months ago that you are argumentative and not interested in listening to me or believing me. I already know you're gonna argue like before and probably pressure me to take my review down. I took months to post this review because I knew you'd do this, call me and claim I'm lying or have your business confused with another. But if you thought that, if you truly couldn't find me in your data base, then why did you call me just now? Looks like I was in your data base after all.

I can give this facility 5 stars just because of the employees, who are very friendly, answer your…read morequestions with a smile, (although they've heard them 1,000 times), and actually act like they care about you as a customer, as well as caring about the facility. Asphalt is always clean, that's hard to say about many other facilities. Even on windy days, it's apparent that they keep up with the "housekeeping". All units are accessible with a large truck, and the facility is close to the highway, yet feels safe. It's directly in line with approach at Dulles airport, and that's awesome. Take the opportunity to meet the manager, she's very nice and friendly. Reliable place with customers, (several of whom I've met) that seem to be happy with their experience.

Best storage unit ever! 24 hour access and the friendliest staff around! Electricity is available…read moreat every unit. The units are huge and the rates are more than fair! The yard is huge and there is plenty of room to move stuff in and out whenever need be.