Great space; bad customer service!…read more Storage was good for four months and then the rent increased without warning. The agreement states that the owner must provide written notice of any price increase. AFTER they increased my rent and charged an additional month, without warning, I was informed that I can no longer practice drumming. I sent multiple emails and left multiple voice mails and never received a response. I request clarification regarding two matters that have recently arisen with my storage unit but never received a response. Issues in detail below. First, the January billing amount increased from the usual $96 to $153, representing an approximate 50% increase. This change was made without the required 30‑day written notice outlined in Section B of the rental agreement. To date, I have not received any written communication explaining or authorizing this adjustment. Second, my son and I were verbally instructed to discontinue playing drums during office hours. No explanation was provided, and there is no language in the rental agreement that prohibits musical instruments or the playing of instruments. After reviewing Section A, I found no terms that relate to or restrict this activity. I respectfully requested written clarification (multiple times via email and voicemail) regarding both the billing increase and the basis for the verbal instruction concerning drum use. There is, and was, NO response on how these matters can be resolved in accordance with the terms of the agreement.

Very easy to rent. Everyone was very polite, professional and to the point…read more We rented two units close together which cost us less then one unit elsewhereWe are between houses and found the furniture fil well. Their units are a very good value

I shopped for a few quotes in nearby locations in the area and ultimately chose Public Storage for…read morethe following reasons: Location: It is closeby and also happens to be by my preferred dry cleaners. Price: They had a $1 for the first month and 15% monthly discount deal if you booked online. However, when I called they had an even better deal of 50% off the first month and a 25% off monthly discount plus taxes/fees/add-ons of course. Facilities: It's new. It's clean. It's secure. Service: I received excellent customer service here both face-to-face and over-the-phone. They were knowledgeable of their services and explained all the necessary details about renting out a space. They also provided much feedback about their facilities. They were prompt, friendly, and incredibly helpful during the sign-up process as well as during my first visit to check out their facilities. In addition, Public Storage has been around for years and is a reputable storage company which also helped to convince my overall decision to rent out a unit from them.

I needed a climate controlled storage solution that could meet my needs. Just when I was about to…read morelose hope, I found one at this facility. I booked it and have already begun using the space. The facility is clean and it is easily the best choice that I made in choosing this location. I received a follow-up call from the manager, Brittney, who was incredible. She was very knowledgeable and assisted with my reservation. I appreciate Brittney's leadership and how she takes pride in ensuring her facility is the gold standard.

Such an easy process to rent the unit. Clean facility. Feel our belongings are secure and that…read morestoring with Self Storage Plus was a good solution for our needs. No one really wants to spend money on a storage unit, but the reasonable expense paired with the convenient location equals value. Highly recommend.

I rented remotely and when the office was closed, which is most days, and was told unit would be…read morezip tied and a lock would be inside. Neither was true and had to walk around to find a unit to open and take their lock. The entrances to storage aren't all behind the gate either. When coming back for a second drop off, a strange man pulled up and asked if we needed a ride. I don't feel safe going into this unit by myself either. I called during a time when they were supposedly open to voice my concerns about all of this. No one answered the phone and a week later, no one has called me back. I will probably try to find another location.

On line presence is totally screwed up. Can't even pay my bill. An IT nightmare...and they don't…read moreseem to care.

They charged me an extra $18/month for renters insurance that I had already bought and provided the…read morepolicy information to them upon initial payment for my storage unit in August 2025. When I called them yesterday to make the next three months' worth of payment, the manager, in the most ambiguous way possible, indicated they will refund the $18 if I send them another copy of my renters insurance. Furthermore, they never provided me with a copy of the rental agreement or any kind of similar documentation that shows the agreed-upon rental rate, or proof of payments that insures they won't re-neg on the agreed-upon rate, which is now very worrying given the number of comments on this Yelp page touching on the exact same issue. I don't understand why self storage facilities such as this one have to be so shiesty.

I had a very good experience with Zippy Shell DMV…read more I originally ordered a 16-ft storage unit to be delivered by one of their competitors who advertised that they could fit their containers into very tight spaces using a robot. But that company showed up with a container and they tried and they gave up and left. I immediately got on the phone and called Zippy Shell DMV and described my situation, and shared dimensions and photos, and they said they saw no reason why they couldn't do what the others couldn't. 3 hours later, our storage unit was delivered, and as you can see, they tucked it expertly into my tight spot. When you have a storage unit for 4 months, it's great to not have it on the street, and not have it block your garage either. Well done!. Zippy Shell's units are also very nice, flat to the ground with barn style doors and even carpeting on the floor. And they price matched the competition. And they are great on the phone if you have any questions.

I cannot say enough good things about our experience with Zippy Shell. We found ourselves in an…read moreemergency situation where we had to be out of our existing storage unit ASAP and called Zippy Shell on Friday evening. They had a crew and container at the unit the next morning at 8:15, with a 2nd crew and another container arriving at 10:30. Everything was completely out of the unit by 12:30p.m. Did I mention there was no elevator? Absolutely amazing! Bill and his crews were great to work with and I whole-heartedly recommend Zippy Shell! Shout out to Christian, Rashad, Dwayne and Carlos - thank you guys for your unwavering professionalism!

I can give this facility 5 stars just because of the employees, who are very friendly, answer your…read morequestions with a smile, (although they've heard them 1,000 times), and actually act like they care about you as a customer, as well as caring about the facility. Asphalt is always clean, that's hard to say about many other facilities. Even on windy days, it's apparent that they keep up with the "housekeeping". All units are accessible with a large truck, and the facility is close to the highway, yet feels safe. It's directly in line with approach at Dulles airport, and that's awesome. Take the opportunity to meet the manager, she's very nice and friendly. Reliable place with customers, (several of whom I've met) that seem to be happy with their experience.

Best storage unit ever! 24 hour access and the friendliest staff around! Electricity is available…read moreat every unit. The units are huge and the rates are more than fair! The yard is huge and there is plenty of room to move stuff in and out whenever need be.

Very poor customer service. The contract is designed to extort your money if you give back the unit…read moreearlier allowing the company to double dip on patrons. The Manager of this store in particular does not care about the patrons. Take your business elsewhere. CubeSmart used to be a good company before the COVID-19 pandemic and they are constantly raising their rent now when nothing has changed. Any manager that hangs up on a customer citing they can't do anything for you when they offer promotions all the time on their website needs to be reevaluated by the corporate leaders.

I rented a storage unit from CubeSmart in Ashburn, VA. but decided to move out because of their…read morelate payment policy. My unit was locked after being only 5 days past due, without any notification. This made it very difficult to access my belongings and caused unnecessary inconvenience. The facility itself was clean and secure, but the lockout policy and lack of communication caused significant issues. Anyone considering renting here should be aware of this policy before making a decision. Security Public storage is more customer-friendly and is right next door. Rosalyn Wright

I stopped by the office to get some assistance regarding my reservation. I was concerned. I believe…read morethe gentleman goes by the name of V. He took the time to assist me and he was very knowledgeable. Without realizing it, he addressed my concern and made the process seamless. He is awesome and I appreciate his assistance during such a stressful time in my life.

great rental experience, it was easy and only took 15 minutes. I was able to rent and put my stuff…read moreaway on the same day.

The storage unit is fine, but the business practice is dishonest. They pulled a complete bait and…read moreswitch with pricing. Never was it explicitly mentioned that $100 for a 10x10 was only an introductory price. In the "fine print" is where it was mentioned that the price could revert to "standard rate" of $170. Once I called I was told we could negotiate and they offered $137. In other words, once you sign a deal then the negotiation begins. Sure, buyer beware, but in 2026 this is a lazy and unethical business practice.

The rate increases were too high so we decided to move out of the storage unit. Upon getting to the…read moreback of the unit, many of our things were destroyed by rat urine and droppings. We had to throw out a lot of things. I would expect for $260 a month, the rodents would be kept in check but apparently our rent was not going to pest control.

5 stars for Brenese, 1 star (less if possible ) for Scarlett:…read moreI recently returned a U-Haul truck to this location and had one of the most polarizing customer service experiences I've ever encountered--all in the span of a few minutes. When I arrived, the system was down, making it impossible to log our return via the usual method. I noticed the store door was open, so I walked in to ask for help after hearing the phone line had a 45-minute wait. That's when Scarlett shouted at me--yes, shouted--"We're closed!" There was no greeting, no explanation, just immediate hostility. I calmly explained the situation and was relieved when another employee, Brenese, stepped in. She kindly explained that the system was down and gave clear, helpful instructions on how to proceed with our drop-off. Her tone was professional, calm, and understanding--exactly what you hope for when something isn't working and you need guidance. Meanwhile, Scarlett continued to simmer in the background, muttering a passive-aggressive "AND because we're closed" under her breath--just loud enough to hear. When I asked her to repeat herself, she doubled down with the same tone. I told her directly, "You don't need to be so rude," because the truth is, she was extremely rude, unnecessarily aggressive, and completely unprofessional. Frankly, she has no business working in a customer-facing role. Scarlett's behavior was not just bad--it was unacceptable. If I were a manager, I'd consider retraining or reevaluating whether she belongs in this position at all. Her attitude is damaging to your brand. Now, on the complete opposite end of the spectrum: Brenese is a gem. After helping me inside, she even walked out to check in the truck in front of me to offer peace of mind. She went above and beyond--without being asked. Her customer service was exceptional, and her professionalism saved the experience. Give Brenese a raise, a promotion--something. She's the reason this review isn't one star. To management: If you're reading this, Scarlett could learn a lot from watching how Brenese treats people. Frankly, so could a lot of people. Scarlett's presence is a liability. Brenese is an asset.

Horrible experience here. Purchased $150+ online shipping supplies for pick up at store and it was…read moreready for pickup. I dropped by 3 days after to collect them and found out that they did not even have them ready for collection. Had to wait 15 minutes for the staff to fulfill my order, funny how I paid for items to be ready for pick up only to arrive at the store to watch them pick the items. What made it worse was one of the items I ordered was super low in stock- the main reason why I order for pickup and guess what? Sold out. Hah. After a week of letting the bad experience go, I found the cherry on top of this bad experience- one of the medium boxes had a large COCKROACH hiding, wedged in between the flattened edges. I'm done. Good luck going to them for your next move. I wish I didn't have to give a star to be able to submit this review.