UPDATED 2/26/24:
My boyfriend and I were VIP access members here since they opened in November, up until a recent termination of our membership following some VERY unprofessional encounters with the franchise owner, and some of his trainers as well. They have claimed that we were being disruptive yet failed to elaborate on ANY specific instances when I asked the owner to further explain (this is on record and he was aware that it was recorded). I have even been harassed by clients AND the small boxing trainer since I posted this review of our personal experience as well (all recorded).
I had high hopes for this gym but unfortunately, it's riddled with unprofessional people. They claim to be a "private gym" yet I have seen the franchise owner record people on his personal phone without their consent, including me and my boyfriend. Trainers have also done the same thing, even when it came to minors. Why were they recording members of the gym, especially MINORS, without consent or a waiver? Very suspicious. It's not mentioned in the contract either. Although my boyfriend respectfully shared these concerns with the owner, he was treated like he was lying and overreacting. When I tried to speak to the owner about the same issue, he continuously cut me off in the middle of speaking. The owner did not seem to care about our experience as a member of this gym. I suspect this is because we only paid $150/mo for our membership, while the trainers pay around $1000/mo to operate there. He will always side with his trainers because they are the ones paying big to keep him in business. It seems he is not well versed in customer service skills at all.
In our experience, your personal information is NOT secure. It is readily available for trainers to sell to you. One of the female trainers accessed this information to text my boyfriend about a "complimentary training session". Interestingly, I didn't receive this text, even though I fit more into her target demographic and was a VIP member without a trainer as well. We were very concerned because of her unsolicited contact.
The last straw for the owner was when the small boxing coach confronted my boyfriend about not cleaning the boxing bags. The only cleaning supplies they provided were dirty towels that seemed like they were hardly ever changed (I'm talking weeks here) which trainers used to wipe down equipment after rubbing their shirtless, sweaty bodies on everything. Apparently my boyfriend was in the wrong for not wanting to touch those bacteria-laden rags. The boxing coach stormed off cursing under his breath when refused, which apparently was the "final strike" that led to termination of membership. The boxing coach even took his shirt off and got in his face. This trainer has been suspicious to me from the first time I observed him, when he was training a girl that appeared to be in high school, and changed the music on the speakers to play a song that mentioned dr*gs, violence, and f*llatio. Super weird and distasteful.
I've also heard another trainer at SMTF yell to the owner about checking out a woman's behind from the front desk. I find these instances to be utterly ignorant and disrespectful.
Furthermore, the place just isn't worth the price. They like to use the phrase "state of the art" when referring to their facilities but it's just another marketing line. We paid premium membership prices for a mediocre gym with super basic machines that are not properly bolted to the floor, dirty rags to "clean" equipment with, distasteful music playing all day on the speakers, bathrooms that were not properly stocked, trainers leaving personal food on display at the fridge up front, and the smell of trainers eating their food at the front desk. All that to be topped off with a franchise owner who did not seem to care about us or anything we had to say. I've tried to contact SMTF's corporate number and email but have gotten zero replies. Like the owner said, sharing a complaint with corporate won't do anything so "good luck with that".
I say all this as a warning to those considering a membership or training here. I don't believe your children are safe here either. I HIGHLY suggest you take your business elsewhere.
*UPDATE: This business was able to DELETE my review from Google, which accentuates just how shady they can be. The boxing trainer I mentioned has been harassing me in my messages AND on my posts to try to intimidate me because of my review. I am simply exercising my First Amendment right and warning my community. Be very wary of sharing any grievances - you might just get bullied for it like I was.
**UPDATE: The trainer that has been HARASSING ME told a woman that I was talking about her daughter in my review! I have never seen her or her daughter in my life. I was definitely NOT talking about them. So he's LYING to this family about me and got people involved that have nothing to do with the situation. Stay FAR away from this guy! read more