I brought my CX-5 in for the ghost touch issue. The team called me back, listened carefully, and…read moreworked with me to find a fair solution. I am a teacher, and in Japanese culture there is great respect for sensei -- the teacher who listens and guides with patience. That is exactly how MedCenter Mazda treated me. They heard me out and made things right. Thank you for the professionalism and courtesy.

I've always taken my Mazda vehicles to Med Center Mazda for maintenance. The service is top-notch,…read moreand I can trust that they'll do what's best for me and the vehicle. This visit was no exception. I ended up needing a little extra work and Tyler came through with the Med Center Mazda service coupon to cover a portion of the unexpected expense. Every little bit helps! Thank you, Tyler, and Med Center Mazda for your quality customer service: one of the main reasons why I have been a customer for over 10 years.

Great staff, great inventory. If you're looking for your next car definitely check out CRM Motors!!read more

Very friendly and helpful staff! Made the process easy! Especially the owners Chris and Tracyread more

0 stars for service. The seats were soaking wet when I took the car home. 3 days later, we took…read morethe car back to try and get them to get it dry 5 hours later we cannot get them to answer the phone and give us an update. They have hung up on us when we've tried to call and we have no idea of when the car will be ready for us to pick up.

If I could give 0 stars I would. Had an appointment for service at 7:15. It's now currently been 2…read morehours and no one's done anything, my car is just sitting. Then after 2 hours I'm told that my appointment is a "drop off for a technician to look at whenever they have time". I wish I would've been told that up front. Not sure what the point of scheduling a time for an appointment is if you're just going to do it whenever it's convenient for the staff. And on top of that, all I'm getting checked out is the A/C. Definitely don't recommend using their service center, joke of a place.

We had a good experience! I didn't feel like we were too pressured during our buying experience…read more We got our first service done here. While others were waiting a while I was in and out quick.

Riverchase Kia helped us find a great new vehicle. Mine was struck by lightning and they helped…read morework with insurance to get us set straight. They're under construction but still open! They offered us great deals for maintenance.

Don't buy a car from these people. It's a crapshoot on quality of vehicles they have. They sold me…read morea car that had major issues and won't even respond to emails. My mechanic said he sees a lot of that from people that have bought cars here and Susan Schein. Too bad yelp doesn't allow negative stars.

Last year I purchased a SUV for myself and I was so impressed by the selection of vehicles and the…read moreknowledge of the sales staff, that I just purchased a car for my daughter's 16th birthday. I will highly recommend SOUTHTOWN MOTORS of Pelham to all my friends and family. Outstanding service!!!

Literally the most infuriating experience. I bought a car and 2 WEEKS later the engine had to be…read morereplaced. It broke down after hours and everything was closed so I had no choice but to get a rental from enterprise at the airport. I had to get the only vehicle available that was big enough for my family. I was told that I would be reimbursed. No one said to use a specific mechanic so I had it towed to a place i had a positive experience with in the past. That mechanic was unable to fix it because of how extensive the issue and charged me a fee before having it towed to the Chevrolet dealership. Once at the chevy dealership I had to wait for diagnostic and repair approval for the dealership to give me a loaner vehicle. All the while I had the original rental expecting to be reimbursed like I was told. I contacted the warranty company, assurance, and they sent me the directions to submit the documents for reimbursement. They are only reimbursing me for the time it was spent in repair and not for the entire duration of the rental that I had NO CHOICE in having. I came out of pocket over $1,000 and are only wanting to give me $250. When I called Enterprise about this they told me that if I had a brought it into them they would have helped. I called them the night it happened and was told to call assurance. So because I was sold a car with a faulty engine and it broke down at night when everything was closed and I was forced into a situation where I had to get a rental outside of "operational hours", I am out over $1,000 I do not recommend using enterprise. They didn't come pick us up they didn't offer solutions and they won't compensate you when they sale you a faulty vehicle. Let me clear, I am angry I was sold a car with a bad engine in the first place and because of that I am out a lot of money.

Several months ago, I initiated purchase of a specific Lexus; live in Fla. & the car was in a…read moreMinneapolis suburb so I paid the approx. $1400 to have it transferred. It arrived quickly (6 days, think?) but no title; "needs title & title card", my local sales rep was told, although none of us knew what a "title card" might be. Delay upon delay; Minneapolis was uncommunicative while "my" car sat across town, unavailable. Next, was told Enterprise Regional (I think; no comms, remember?) had to fwd the Minn. title to my Enterprise in Florida.. Another delay: now the lien had to be cleared in Minn. before title became available. (Yes, the car seems to have been on their website before Enterprise actually owned it.) It took just at an entire month for me to complete a simple purchase (no financing, etc.). About two weeks into this, I bumped up my complaints to Enterprise Corporate; not only was nothing happening (outside my local rep), he was unable to get straight answers from Minneapolis. Other than an initial email response, Corporate did virtually nothing to resolve the situation. No phone call to investigate, no email w/a contact point, no contact w/me. Just silence. I suspect Corporate kissed off the complaint to Regional as their problem) then never bothered to monitor. I am stunned by my experience because this is the third car I've purchased through Enterprise Car Sales & I've had nothing but good occur in the past. I've recommended this program to others on numerous occasions. And both my first-line (local) contacts were quite good here in Florida: Justin & Marissa. (Two were necessary because Justin took a week of scheduled vacation during the "sale", returning to find the it still pending.) During this entire episode, higher management has been appallingly absent; doubt I missed an attempted contact -- I'd been awaiting a reply -- but after multiple complaints to Corporate (phone & email), the last reply I could find was a "customer service" post around April 24 saying a manager would be in touch as soon as possible. (Writing this mid-June.) Enterprise has been a good company. They offer the customer quality cars. & policies worthy of note so if you find a local car, they're a valid consideration. But my experience w/Corporate & Regional (plus Minneapolis) has been that there are some empty seats, incompetent people, or some just plain don't care. And please note that, as a prior satisfied customer of multiple transactions, none of these remarks would have been published if one single responsible person in authority had stepped up & acted.

I love the automobile industry. Why, I was a part of it for over 40 years. I owned a company that…read moredeveloped, composed, designed, and facilitated "Soft Skill" training internationally for sales, service, and executive education. Our approach was always non-confrontational, consultative, and focused on more listening than talking. In those decades the industry has come so far for the better. Now, in retirement I like every other person with a car, must get my car maintained and serviced from time to time. Like going to the dentist, no one wakes up in the morning saying, "Oh boy, I can't want to get my car to the service department at the local dealership." Servicing and maintaining your car are much less sexy than buying a now one. Today I went to a local Toyota Dealers Service department and was treated poorly. I professionally asked for my key back and drove 25 minutes to Hoover Toyota. I was met immediately, did not have an appointment and told I would have to leave the vehicle or come back another time. Both options were perfectly fine. The Service Writer was OUTSTANDING, over the top. He walked my to his area, drive my car their. Made me feel like I was worthy and appreciated my consideration of their service department. He explained in great detail what my vehicle needed and why it was important to do so. He priced it out and found a way to leverage the Toyota Auto Care program to my benefit. He looked under the hood to check the oil it needed which was the less expensive oil prior to giving my a quote. The quote was literally $200.00 less then given by the first dealers and covered the say items. He then offered me a loaner car so he could keep my car over night. What do I say about this, I say BRAVO. You have earned my future business in both service and sales. Remember, this dealership was sold recently. I believe it is the Hudson Group that own it now. The treatment I got is what I expect when I do business with a classy organization. Thank you Hoover Toyota.

I'd give zero stars, if I could. It was a very disappointing experience, particularly when it came…read moreto honesty and transparency during the negotiation. Also, salesman didn't come out to assist right away, why would he? When it's been over a hundred degrees out. Not to mention, we went to this location a week prior, just to see a particular vehicle in person. We were about to get into our car, when a salesman finally came out to ask if we have been helped already. Since, we were just looking and not buying that day, we told him we'll come back some other day. We were looking for a particular vehicle and were told that other dealerships did not have what we were looking for in stock. That turned out not to be the case. We did our own research and found what we wanted elsewhere. We were also told that they simply could not give us a larger discount on the vehicle. We decided not to settle and walked away--and I'm very glad we did. We ultimately purchased our vehicle from Limbaugh Toyota, where we received almost 6 grand off a BETTER, more fully equipped vehicle. The difference in both the deal, and the overall experience was significant. I understand that every dealership has its own pricing and that every deal is different. However, if a dealership cannot or does not want to offer a larger discount, simply say, "This is the best deal we are willing to offer." Don't tell customers that other dealerships don't have the vehicle they're looking for or give them the impression that they have no better options. My advice to anyone shopping for a vehicle: do your own research. Check other dealerships' inventories yourself, compare prices, negotiate, and most importantly, be willing to walk away. We walked away, went to Limbaugh Toyota the very next day, and ended up with a better-equipped vehicle at a significantly better price! We spent less time negotiating at Limbaugh Toyota than we did at Hoover Toyota.

This is getting to be a project. Car had warranty work, air compressor replaced. Warranty paid for…read morenew compressor, only new thing related to it is the serpentine belt. Will update review if drivers say makes it right. Now suddenly 30 minutes after we get the car back there is a loud knock on the engine bay.

I recently bought a car at Driver's Way, and I cannot say enough great things about my experience…read more My salesman, Ryan, was patient, helpful, and informative. The whole process to buy my vehicle was less than 2 hours!!! The 3-day return and 30-day exchange put me at ease in case I changed my mind (I didn't! I love my new Jeep!) Three weeks later, I had an issue with my radio screen, and I called the Service Department. Joe Gilliand helped me. I was shocked when Joe told me Drivers away would cover this repair! It was not cheap! If you're in the market for a new vehicle, you making a mistake if you don't take a look at Driver's Way!