Holy Cow!!!! I am blown away at the job Frankie did. The inside of my van was honestly atrocious. I…read morealmost was just going to buy another one so I didn't have to deal with it. I met Frankie one day by chance. He gave me his business card and a few days later, I gave him a call to make an appointment. When he finished with my van, it looked better than new. I'm still in shock with respect to the before and after. It's honestly bordering on magical. I have been to many detail shops over the years but Frankie is hands down the best and he comes to you. He has everything he needs in his trailer. The other great thing, Frankie is probably one of the nicest guys you will meet. I'm so impressed with what an outstanding job he did paired with how friendly he is, I will never use anyone else. Just made another appointment for him to detail the outside of my Hummer H2. So looking forward to that also. Trust me when I say, if you need your vehicle detailed, give Frankie a call. His work and price, can't be beat. I honestly wish I could give him ten stars!!!

Frankie did a beautiful job on my Pilot. It looks better than when I bought it. I will definitely…read morebe bringing it back in the spring. I highly recommend Frankie.

I made my appointment several months before my appointment on 10/14/25. I continued to get…read morereminders via text, email and snail mail suggesting I make an appointment so as not to lose m warranty. I called twice and spoke to someone both times with them confirming I had the appointment with the explanation that the reminders come from corporate. I walked in at 8 am for my scheduled appointment. The woman at the desk proceeded to say that they didn't have my appointment in the computer. I live in Virginia Beach now. I come up specifically during the timeframe in order to keep my warranty. She said it probably was just not saved. I told her I called twice, she said don't worry. It's on the schedule now and we will honor your appointment. No call about the scratches, progress, etc. I returned around 1:30 pm and they said it would be done around 3 pm. 3 pm came and went. I walked out in the show room and my car was parked out front apparently was finished. After the woman found the man that had my keys, I was good to go. I drove away. But upon inspection, I noticed rust colored spots on the entire car and windows. I brought it back to ask about them. I was told that it was a clay substance and it would wash off. I can't wash the car until 7 days. The service and concern is not as good as it was when I first brought my car in. This is the 3rd year. I hope it gets better.

My wife went to get two windows tinted on her car. Had an appointment for 11:30. 1:30 comes around…read moreand she asks how much longer and they tell her 1.5 hours. So she left. A tint job is an hour.

I highly recommend Gerber Collision & Glass in Canandaigua for collision work. The estimator for my…read morejob was Hannah, and she kept me informed and up to date at every step in the process. She answered all my questions and was an advocate for all the work my car needed. I am truly thankful for her assistance and professionalism.

Somebody had accidentally clipped our car trying to get out of a rut. The rear bumper was dented,…read moreand one of our tail lights was shattered. A friend of ours had recommended Gerber, so we decided to give the place a try. At first glance they seemed friendly and efficient. We had an appointment, so even though they seemed busy, we didn't have to wait long to talk to someone. The gentleman who inspected our car was very thorough. Fortunately it was 100% covered by insurance, so we did not have to deal with the bill. We had to wait about 2 months to get it fixed because they were booked up, but it sounded like that was the norm everywhere. Fast forward 2 months - we dropped it off on Tuesday, and it was done by the end of the 3 day period they had originally figured it would take. Everything looked great, and they had even detailed the inside of the car, too! They kept us informed the whole time via email and phone so we knew that things were running on time. Pick up was quick and easy. I will upload photos so you can see the work that was done. We are definitely pleased with the service, and I would 100% recommend!

if I could give 0 stars for this place I would. I am a college student in this town and I needed a…read morewater pump replaced this guy tried to charge me almost $1000. this is an absurd price. I had my car towed back home and had my water pump replaced for under $500. I hope everyone nearby sees this and NEVER goes here for any type of repair.

Great estimate. Great price for the work done. Best out of 5 shops I called. FAST turn around…read morespeed. Double checked the work and it was done right. Was done ASAP instead of sitting for days like at Monro. Kevin was a personable guy. Will return.

Rob and his team are great, they do quality work and are consistent, persistent and are always…read moreaccomondating to ones situation. Would suggest Rob to anyone in the Farmington/Canandaigua/Victor area

Great service at a fast pace. He broke it down an explained the repairs needed and even took me…read moreinto the shop to show me everything which is really great way to build trust. He was also very reasonable in prices an worked with me the best he could to keep jt in my budget. Only mechanic I'll go to from know on.

To update my review. After my daughter put out her review here, they contacted her stating they…read morewould like to fix this issue. So, where were they when we went in?! WITH not just us, but also family members AS WITNESSES to being kicked out politely, ignored & sent away with the engine problem that still has not been fixed by them or acknowledged regarding warranty etc. Her warranty was canceled without her notice even the loan company is questioning why we have had to go through all this with them! Therefore, they are suddenly acting like they care....shameful! When I say, we will sue for mental anguish, loss of work, danger to my grandchildren & my daughter!!!! What will they do next?! We expect this fixed or we will go as high as we can to make sure no one else goes through anything like this. I have lost a LOT of money due to this & so has my daughter...will they pay her for her loss of work?! For the mental damages?! For the fear it caused our family when the tire rod disconnected with my grandsons in the back seat?! They passed inspection while it should NEVER have passed. This is dirty! And NOW they respond?! We purchased this vehicle in 2023, it is now 2025 & they have done absolutely nothing but cause us anguish & anger for stealing our money from us. And hurting my daughter's career as, like anyone else, she needs a reliable vehicle to get to & from work!!! Will they actually FIX or REPLACE with a BETTER OPTION due to ALL our losses from a dirty auto dealership!!!! We will spread this everywhere until this issue is fixed!

Lauren was fantastic! First, she made the financing work…read morewhen pastors paychecks are a little different to deal with. Then, she got me financing that worked for ME. Finally, she helped me when I was really mourning my old, beloved van and put me in a car that is so much better for my current empty nest traveling. I went from a panic and upset over losing a beloved vehicle to happy and bragging about my midlife-crisis-mobile Chevy Volt. Everyone I spoke with at the dealership were wonderful, but Lauren was and is a treasure!!

Took my car in for a 30,000 mile. Charged me to inspect car when they also knew it needed new…read morebrakes, so, obviously, failed . They knew it would Fail yet made me pay. Why would they do inspection before asking me when they knew I needed brakes. Total ripoff

I did not have a good experience. And, If I was Jewish, it would have been a lot worse, after the…read moremanager complained that I "Jewed" him down on the price for tires. More on that later.... I took the car in for replacement of four tires. Their price was about $60 more than Mavis so I canceled the Mavis appointment b/c I would rather have the dealer put new tires on. My wife drove her vehicle to the dealer. While the tires were off, the service department took a video of the brakes -- a really cool service - and texted the video to my wife, who forwarded the video to me. The video, and mechanic's voiceover, showed an immediate need for front replacement of pads and rotors and 30% pad wear remaining on the rear. I called my normal mechanic for a price and then I called Ontario Mazda. I told them I could get pads/rotors for four wheels and put them on myself for about $175 or my mechanic could do it $300+, but in keeping with the same philosophy as with the tires, I asked Ontario Mazda for a competitive bid to leave it with them. The Service Manager countered that they were installing OEM parts and there was no way my mechanic could put OEM pads/rotors on four wheels for $300. I agreed that the parts were likely coming from AutoZone. The Service manager said he could put the pads and rotors for $398.00. I responded that $398 for front and back OEM pads and rotors was a good price and I asked if he could get all four done by noon because my wife had a an appointment at 1:00, they said yes. So I approved the work. At 11:00, my wife texted me that the dealer charged her $398 for the front pads and rotors only. The Service manager denied that we ever talked about all four wheels, even though I mentioned "front and back" or "four wheels" several times. The service manager claimed my wife approved the estimate - not true...she was never presented an estimate. They looked up the estimate which was apparently sent with the video, and confirmed that their data showed the video was "viewed" but the work was not "approved". I reminded them that I approved the $398 for front and back pads and rotors. The service manager, who said NOTHING when I asked if he could get all four wheels done before noon, claimed I never said "front and back" or "four wheels". I advised (cursed) that what they were doing was crooked and I wanted to speak to the manager (I know... Karen, right?) After going through the same argument with the manager of Ontario Mazda, he finally let on what was bothering him. Out of nowhere, he claimed I "Jewed" him out of $75 on the tire replacement. Not believing what I just heard, I asked him to repeat what he just said and he DID. Said I "Jewed" him out of money on the tire replacement. I warned him that he had no idea whether anyone on the other line was Jewish but that the remark was extremely offensive and anti-semitic. While I am not Jewish I still found it incredible that the manager of a large dealership in Canandaigua NY would use that type of discriminatory language in support of their practices. The obvious stereotype plays upon the presumption that "Jews are cheap" and I must be Jewish if I expected them to stick to the deal we agreed upon. Then, the Manager "offered" to remove the new pads and rotors on the front and replace them with the old pads and rotors, which they just claimed, and I agreed, were dangerous, and that I could get them done elsewhere. So, the dealer essentially calls a customer, who bought the vehicle at their dealership, a "cheap Jew" and then recommended that they make my wife's vehicle more dangerous after making it safer. I don't know whether it's CoVid or something else, but I am amazed that this is what passes for customer service these days. I will get the back brakes done and take available legal remedies in small claims court, which means they will have to spend $2000 or more on a lawyer to defend -- Dumb. Get your work done elsewhere.