The team at International Automotive REALLY helped take care of me. Totally accommodating and…read morehelpful staff. They make you feel like they truly care about you and your car. 100% recommend!

Charged me 700 for front brakes. Have a bmw and I called at first to get an estimate and they told…read moreme it would only cost around 500. Got my car back and they charged me the 700 and so I paid them cause they said all bmw need to get front sensor's replaced every time I get new brakes. I didn't know much about the car at first. Brakes squeaky and they didn't take the paint off nor tried to clean them. Took it to bmw and they laughed when I told them. Told me it would only been 400 through bmw.

Been bringing my ford to them for years now. Never had an issue with any of the services they have…read moredone to my vehicle. Now they do bike inspections too. So that's a plus. I don't trust any other mechanics to touch my vehicles.

I needed brakes and a few other things serviced on my vehicle and they thoroughly fixed everything…read morethat was needed to get me back up a running. Ms. Millie and Ray are honest and very knowledgeable. Pricing was fair, I'm very pleased. Also Ms.Millie keep me in the know about everything that was needed to be done.

once upon a time it was good. local, reasonable, personalized. last two times I took my vehicle…read morethere,,,, no so good. They used worm clamp hoses instead ispring clamps for the coolant and power steering. A no go. They ran an additional PS line instead of repair and replacing the original hose line leading to a line going to nowhere in the engine compartment. They cracked the front right splash guard and the undercarriage black plastic splash guards where hanging down, without appropriate fixation. Very sloppy. All in all, second rate,,, discounted car care. Prices were in line with others. But their lack of care and underperformance had me changing to others. A non recommend.

Great service with a smile. Tom (the owner) will take good care of you!…read moreI'll stay with C.A.T. (certified auto technicians). I get my Mercedes and my other cars serviced here as well! Highly reccomended by me!

Typically it is difficult to find an auto mechanic that is trust worthy and I imagine that some…read moreunlucky souls will never find the right one. However, that's not the case here. My family has been bringing our vehicles to Tom for well over 22 years. He knows luxury vehicles. He worked on my dad's Jag when it was brand-new in the 90s and then many cars later he actually fully restored the vehicle in the early 2000's and got it in working condition. I've trusted him with every car that I've owned, from the Buick to the Nissan and now even my new vehicle. Tom is honest and does amazing quality work. My parents have trusted him for years and now my brother, I and mom still support his business and the next generation (my niece) has even brought her car to Tom. Honestly, for me, there's no other option. Tom's amazing in our book.

During a trip to Rochester before my wife and I moved back here, I visited Porsche Rochester to…read morecheck out the dealership. We met Dennis Barrett and realized that we found a kindred spirit. I knew that we would be in good hands as we continued our 25+ year history of Porsche ownership. My wife and I returned to the dealership months later after moving to Rochester. Dennis remembered us and soon afterward, Dennis was able to secure an allocation for a 2026 Cayenne GTS and we began selecting options and placing the order. Dennis is a joy to work with both personally and professionally. He provided important input on options and kept me informed about order status throughout the process. When picking up the car, Dennis exceeded our expectations in the manner in which the delivery was handled, and we deeply appreciated the thoughtful customer appreciation gifts that my wife and I received. The Cayenne is our 12th Porsche. I have purchased Porsches and other cars from dealers coast to coast, although we are now a Porsche-only family. Working with Dennis and Porsche Rochester has set a new benchmark for customer satisfaction. Oh, and BTW, the new Cayenne GTS is an amazing machine that exceeds our expectations with every drive. Thank you, Dennis! And thank you, Porsche Rochester.

My card was used at this location, which is concerning. I live roughly 10 States away in Texas. I'm…read moreunsure of how this could happen, but it suggests poor cash handling & transaction etiquette. Considering the value of their products, you'd maybe expect them to check identification with payments.

Fantastic experience!! First, Johnny, the owner, is extremely friendly, genuine, and welcoming…read more It's a pleasure doing business with an actual person, instead of an automatron. Side note: his dogs, who were manning the counter, are ridiculously adorable!! The work on the car was fast and reasonably priced. He also has hourly appointments throughout the day for fast services such as oil changes and tire rotations. Very convenient and we immediately made an appointment for our other car. It's reasurring to find a trustworthy auto care business with an honest leader.

Absolutely the worst! They over charged me and then to make it better they left a wrench in my…read moreengine bay! DO NOT GO HERE!

We have been using this mechanic for a couple of years now and have always been happy with Jon and…read morehis work. We own a Kia Soul and a Volkswagen EOS. Jon has a knack for knowing what's up with our vehicles off the smallest clue which is pretty cool. My Kia had an ongoing issue that stumped a few other mechanics and he immediately knew what the issue was and fixed it. He's also proven to be honest with what our vehicles need and what maintenance/repairs can wait. Prices are very fair and Jon will go through an itemized list of every cost of repair over the phone with you before doing any work. Our vehicles are always done on time and a loaner is provided when needed which is convenient. Him and his staff are also super nice and personable - always a plus I absolutely recommend this mechanic.

I really hate doing this but it's gotta be done. I called Jon to get my car diagnosed & get an…read moreestimate. He was able to look at my car that day & diagnose it & give me an estimate within an hour. Cool, so I ok'd the work. He wanted to wait until he got a check so it took me 1 week to get him a check for over $900. About a week and a half after that I had a bit of difficulty getting ahold of Jon so get an update on my car but I did eventually get ahold of him and he gave me an estimate for when my car would be ready. Those days passed & I didn't get my car back when he said I'd have it back by. 3 weeks after he got my car & 2 weeks after he was basically paid in full I told him if my car was not done that day then I wanted to cancel the oil change & wiper blades replacement (he didn't cancel it & charged me more than what he told me). He offered me a loaner vehicle so I waked 2 miles to pick up the loaner vehicle & it was a nice gesture but the van was pretty dirty even having rubbish in it & the gas light was already on like it was past E. So then I finally got a call 4 weeks & 4 days after he got my vehicle & 3 weeks after he was paid over $900 saying my car was ready. I gave him his van back with more gas then he gave me. My driver side door had a big scuff on it which he wiped off with a rag. He charged me for the oil change & wiper blades that I told him I was canceling $57. He told me the wiper blades were $8 each but charged me $10.99 each. And on the way home I got grease all over my hands because he didn't bother wiping off the steering wheel. I asked him why it took so long & he said he wasn't busy when he got my car but then got slammed after he was basically paid in full. He was paid & had my car for 3 more weeks after being paid over $900 so I guess paying in advance doesn't make it a priority. Other than that Jon seems like a nice guy but idk if I'd use him again. Their motto is "home if the honest mechanic" but I didn't find him to be upfront about it having to take so long or why it took so long & I got no apology for it taking more than 4 weeks or no thank you for my patience. Honestly I think he messed something up & it took him a lot more time to fix his mistake but who knows. What I do know is I've never had a mechanic hold my car for 1 week let alone 4 freaking weeks! Seriously 4 weeks & 4 days... that's almost 5 weeks!

Truly wish a 0 stars was available,…read more Let's start the story, I rear ended a vehicle causing damage to my cars front end. So I brought my car to bob Hastings collision since they have a geico agent inside. Very convenient. They do the repairs on my car takes 2 weeks which is fine I understand how busy shops can get. I pick up my car from the shop, front end looks great, drive it home. Literally on my way home from the shop pulling into my driveway part of the coil of my strut fly's off the car and I hear the metal hit the ground. I immediately call the shop and inform them of what happened and they request I bring it back in for them to look at. So that brings us to today I drive my car back to the shop, the only place I've driven since the accident. Show them what fell off. The shop claims they did not touch any of the suspension so it's not something they did. The geico agent comes out and tells me this is not related to the crash that I was in. "It was just bad timing" So you are telling me that a piece of my car fell off right after the repairs from the accident I was in. And this has 0 to do with the accident and I would have to repair the struts not through insurance. What really happened is the geico agent didn't even bother seeing if the damage affected the suspension and the shop never repaired it so since both missed it it's on me. I will never go back to this shop and I hope that none of you do either it's a complete scam. 0 stars

My 14 year old Prius looks like new. They gave me a ride home, had the car fixed on time at the…read moreexact price of the estimate, and even washed and detailed it. Excellent customer service. Definitely would recommend.