AVOID THIS SERVICE DEPARTMENT! Service department is an absolute wreck staffed by relics who should…read moreprobably retire already. Lack of professionalism and customer service is clearly their preferred operating mode. Scheduled two special order parts to be installed. Called the day before appointment and asked for a loaner car, was told No. OK, how long will the two parts install take? They only had one part on their schedule, not two, and huffed at me that they didn't have time for both b/c they are short staffed. Even tried to tell me I was asking for a last minute job and I had to remind them I scheduled this work a couple of weeks ago. Morning of install, I agreed to take the second part and have my regular mechanic install. However, when I reviewed the final bill for the install labor, I was charged more than twice what I was told was the $/hour when I scheduled the work. Granted, as a service department the labor charges should be posted for customers. They are not. I ultimately declined to take the second part that I had ordered which was also marked up from what I would pay ordering myself from Mopar. I wanted this to be a one stop shop experience with dealership expertise and was willing to pay some padded costs, but this was absolutely ridiculous. Expertise is a word that has no place in this service department. Customer service is a joke.

Everything was great with my car deal, until it wasn't. The finance office completely screwed up…read morethe tax in my state (Michigan) and charged me 8% instead of 6% on November 22nd, so now I have to follow up to attempt to get my $267.98 from them back. General Manager Zack promised a check for that amount along with a repair they were covering for me due to a check engine light coming on within hours after I bought the car (check for $342.69) would be overnighted to me either Monday or Tuesday at the latest. This car deal is over two weeks old and they still haven't made it right. General Manager Zack on Saturdayn 12/6 gives me his cell phone to which it always goes to voicemail and he never returned my call Monday or Tuesday. I called tonight (Tuesday) to try to rectify the situation and my original sales person (Luis - there's the name so you know who NOT to buy a car from) tells me they are waiting to hear back from the State of Michigan for the check because they don't want to over pay me or under pay me for the refund. Ummm...what year is this???? ANYONE CAN GOOGLE and it will tell you the tax for the State of Michigan for auto sales is 6% - not 8%. Stop trying to cover up lies with more lies. All I want is for the money I overpaid for this car to be returned to me. If their F&I guy knew what he was doing from the start and did a little research he would've known it was 6% to start with and charged me accordingly. But no, we'd rather take the hit on our reviews online vs taking care of the customer from the start of the deal. You'd think a 40 car a month store would have the time to actually follow through and ensure customer satisfaction.

Brianna T. helped us get a lease (Elantra) for my wife as well as a new vehicle (Sonata Hybrid) for…read moremyself. Her communication was good and she coordinated with the various departments to ensure we were happy with our new vehicles.

If you want to buy a car from here and Phil Meeks walks up to you ask for another salesman. Me and…read moremy mom were searching for a ev car at this dealership and Phil came of as a nice guy but boy were we wrong this guy was a ******** and he was trying to sell us the this car and when we got in the car he knew nothing about it and for example he was trying to find CarPlay but little did we know that car doesn't run CarPlay because it has gps systems built into the car where it doesn't need CarPlay. So then an hour and a half later we are trying to leave and my mom says "I need to go my son has a lacrosse game" and Phil makes this totally non professional joke and said "oh here goes the escape tactics now" if he wanted us to buy that car he did a horrible job. Good job Phil you lost 2 customers today

This dealership has gone downhill in the last year. I purchased my car from them in 2015 and…read morealways brought it to the dealership for service. When I bought the car, part of the deal was "free oil changes for life". In the last 6 months I've been told twice that they no longer honor that because it's under new ownership. When you buy a business, you should honor all commitments made to customers that have been faithful to the dealership for the last 8 years. After complaining about this last time, they did change the oil for free, but refused when I brought it in this time. Today I was told that the car needed to have the rear brakes replaced...again. We just had all new breaks put on and within 13,000 miles, they want me to replace them again. They are not willing to honor or stand behind the work they did, and wouldn't even offer a discount based on their poor installation or use of crappy parts. I used to love bringing my car here for service, but it's become an unethical service department and I will never buy another car from here again.

I took my car in for an oil change and a week later I tried to pop open my hood but realized they…read morehad broken something in the release mechanism. I took the car in again and was told that I broke the mechanism even though they were the last ones to open and close the hood and I would be charged $159/hr to get it diagnosed. Worst service I have ever seen.

To update my review. After my daughter put out her review here, they contacted her stating they…read morewould like to fix this issue. So, where were they when we went in?! WITH not just us, but also family members AS WITNESSES to being kicked out politely, ignored & sent away with the engine problem that still has not been fixed by them or acknowledged regarding warranty etc. Her warranty was canceled without her notice even the loan company is questioning why we have had to go through all this with them! Therefore, they are suddenly acting like they care....shameful! When I say, we will sue for mental anguish, loss of work, danger to my grandchildren & my daughter!!!! What will they do next?! We expect this fixed or we will go as high as we can to make sure no one else goes through anything like this. I have lost a LOT of money due to this & so has my daughter...will they pay her for her loss of work?! For the mental damages?! For the fear it caused our family when the tire rod disconnected with my grandsons in the back seat?! They passed inspection while it should NEVER have passed. This is dirty! And NOW they respond?! We purchased this vehicle in 2023, it is now 2025 & they have done absolutely nothing but cause us anguish & anger for stealing our money from us. And hurting my daughter's career as, like anyone else, she needs a reliable vehicle to get to & from work!!! Will they actually FIX or REPLACE with a BETTER OPTION due to ALL our losses from a dirty auto dealership!!!! We will spread this everywhere until this issue is fixed!

Lauren was fantastic! First, she made the financing work…read morewhen pastors paychecks are a little different to deal with. Then, she got me financing that worked for ME. Finally, she helped me when I was really mourning my old, beloved van and put me in a car that is so much better for my current empty nest traveling. I went from a panic and upset over losing a beloved vehicle to happy and bragging about my midlife-crisis-mobile Chevy Volt. Everyone I spoke with at the dealership were wonderful, but Lauren was and is a treasure!!

Absolutely! Fantastic! We were traveling to Ohio and our car was having issues and they were able…read moreto get us in right away. They were so kind and bought us some dogs from Abe's they were delicious. Very kind people. Thank you! Had our rotors and back breaks replaced.

I have had dealings with three of the West Herr Dealerships (Webster, Canandaigua & Greece) and all…read morehave been positive. For me, they made buying a car a pleasant experience and I do recommend them. When I needed service they arranged for a loaner for me to get to work and they also have a person who will drive you home if needed. Hats off to West Herr Auto Dealerships!!

Super disappointed after many years of taking my car to this dealership and working with them. I…read moremade an appointment almost a week in advance to get my transmission checked out after my check engine light came on and my OBD was telling me that I should take it in immediately. I came into the shop only for them to tell me that not only did their transmission guy retired, but that I could "take my car to another Ford dealership" seeing as how there was now a void in that part of the shop. This seemed like a mixture of poor planning as well as really terrible customer service. There was no assistance in getting me an appointment elsewhere, and there seemed to be a major disinterest in doing anything beside the routine oil change that was unnecessary in this situation. I am super disappointed in how far this dealership has fallen off.

Just bought my second car from this dealer, and am very happy. I recommend asking for Jim Mastin,…read morehe helped me about 10 years ago and was honest, upfront, and gave me a great deal on my car so I returned and bought another car from him yesterday. I have used Cortese Ford, Van Bortel, and the one on Ridge Rd (it used to be Vision but I forget the name) but all 3 of those Ford dealers left me unimpressed and Cortese even left me feeling scammed. I should probably write a negative review but I hate doing that if I don't know for certain. Anyway, I live in Rochester, and for me, Shepard Ford is worth the drive, for fair pricing, easy shopping, and good sales, and service departments. If you're a Ford person, I recommend them.

I received a recall notice for an air bag in my Silvarodo pick up…read more I called Farnsworth and made an appointment. I showed up for the appointment on time this morning and was told that they did not have the replacement air bag. The truck gets very poor gas mileage and at today's price I paid almost $20 round trip to Farnsworth for nothing and will have to make the trip again. Would seem like they would have known they didn't have the material when I made the appointment or could have at least called me to reschedule.

I used them back in 2017 with my old equinox. I called them as my truck wouldn't start. They picked…read moreit up and when I received the call what was wrong told me that i needed transmission. 4,500 later I find out I didn't need to replace it it was some plug thing. So I ate that like a champ. So a few days ago I decided to have my new equinox wheel bearing done as I knew what was wrong... Well they come to room and tell me that o needed brakes and rotors. ( I haven't had issue with brakes at all not a noise and grind) I tell them ill wait. I also had inspection a week ago. My brakes had 30% life left I leave dealer ship notice my tires are covered in black brake dust. Also just washed it across street before i went. (Proof) and 5 miles done road my brakes are grinding like Metel to Metel. Whoever drove my car after service check stood on my shit . they had too. So today I go change brakes they didn't put my set bolt back in I'm done with them. Great costumer service at desks but screw the garage

Ray was amazing, very professional and amazing customer service. Ray even brought the vehicle to me…read morethat I wanted to test drive! I would recommend him to everyone! Awesome experience!

Mike husband and I just leased another Cadillac XT5 from Randall Buick GMC Cadillac. Matt Thomas,…read moreis an exemplary sales associate. He truly made the sale seamless, and it was an overall great experience. Also, Ben, that oversaw the lease contract, was very personable, professional, and knowledgeable. We have bought many vehicles over the past 50 years and this is one of the most honest dealerships we have ever dealt with when it comes to acquiring a new vehicle.

Nice, professional and down to earth group. I was 30 minutes late but they squeezed me in, and they…read morewere honest/friendly. Update: Brought the car in without an appointment this week - they took a quick look, made a quick fix, and didn't charge me either! It was awesome - these guys rock.

From what I understand, they do a good job in the actual repairs…read more However, I definitely feel like they judge and take advantage of customers who don't know better. Recently, I had my taillights replaced (the whole system) and I was quoted $200 for a new pair. When I came to pay, they denied ever saying $200 over the phone, and told me that it was $240 and that was it. I was prepared to pay $200 and labor, not $240 and labor. They did not call me to check if the new cost was okay, which in NYS is against auto law. You're supposed to ask customers if the adjustment is okay if it's over 10% of the originally quoted price. If I had bought used parts, it would have been HALF the cost. I only wanted new parts for their so called warranty. I wouldn't have spent $240 if I knew. It would literally be cheaper to have them take out the new parts and exchange them for the used parts, even including the extra labor. The first time I was here, I asked to get my taillights and brakes fixed. They ignored the taillights, fixed the brakes and managed to find several other "issues" to upsell me with. Honestly not a good business to go to if you don't know cars. They will screw you and your wallet. Recent update: The owner reached out to me and after a few emails, I did get a gift certificate to Trombley's (undoubtedly to try to keep me as a customer). I have adjusted to 3 stars because of this.

Have done business with Uptown Tire & Auto for 20+ years. I hate to recommend any business to…read morefriends for fear of them having a bad experience but I've sent many people to Uptown and every one of them has thanked me for the tip. Geoff runs his business like they used to "back in the day" in small towns where everyone knows everybody. Long time customer or stranger to the area, you'll never have to worry. Most honest business you'll find anywhere.

Jeff and the crew are wonderful!!! They gave my Jeep a little lift and new shoes and couldn't be…read morehappier!!!!