A extremely concerning and unprofessional experience involving a West Here driver operating a…read morevehicle displaying West Herr dealer plates. I am unsure whether this individual is employed at the specific West Herr Mazda location, but I believe this incident warrants the dealerships attention and investigation. While traveling on the 90 near Port Byron, I was behind a vehicle displaying West Herr dealer plates. The driver repeatedly cut me off, abruptly slammed on the brakes multiple times, and intentionally drove below the speed limit while remaining in the passing lane. The behavior appeared deliberate and created an unsafe situation for myself and the other motorists around us. Because the vehicle was clearly associated with West Herr, I contacted the location supervisor to report the driver's behavior while the incident was still occurring. Unfortunately, within approximately 10 minutes of contacting the supervisor, the same driver again abruptly braked in front of me and then made an offensive hand gesture toward me.The driver subsequently moved into the right-hand lane, where he continued making the same offensive gesture toward me. His behavior throughout this encounter was aggressive, intimidating, and entirely inconsistent with the level of professionalism I would expect from someone representing the West Herr name. This was particularly disappointing given that I have purchased numerous vehicles from West Herr over the years and have always valued my experiences with the company. I would expect a company with West Herr's reputation to take this type of conduct seriously. I understand that there may be circumstances I am unaware of, and I am not looking to make assumptions about the individual or his employment status. However, I do believe that conduct involving aggressive driving, repeated brake-checking, and hostile gestures toward another motorist while operating a vehicle with West Herr dealer plates should be taken seriously. I would appreciate it if management could investigate this incident, determine whether the driver is associated with West Herr, and address the matter appropriately. My concern is not only how this individual represented the company, but also the potential safety risk his driving created for other motorists.

I literally can not say enough good things about West Herr Mazda!…read more We were in a really tough spot - 4 months into a lease on a car that we absolutely hated. We put everything we had toward this lease, and the vehicle was a constant source of stress. (Don't get a Nissan!) We visited just about every dealership around, but we just couldn't find "the one". The car, the deal, or the salesman! I had a friend that worked at West Herr previously, and we had heard nice things, so we decided to check them out. We started at Toyota, moved to Honda, and ended up at Mazda. All of the locations were nice, but when we met Dylan Forbes at Mazda we knew he was our guy. He was the only one who offered to help us with the dispo fee on our lease, he pulled vehicles from other locations for us to test out so we didn't have to travel, and he even let us borrow one overnight to see if it was the one. It wasn't, but we did end up finding our dream car on the Mazda lot right after that! Due to going all in on a lease we hated previously, it was a bit of a struggle getting out of the current lease and into a new one. We had negative equity to work around, a disposition fee, and limited funds. But Dylan, along with Marcus Payne and Justin Latorre (the general manager at Mazda) helped us make it happen. We spent literal hours with these gentlemen going through options, talking numbers, and trying to figure out what worked. They offered my daughter gummy bears and let her play around at an empty desk and "sell cars" while they did their thing. For the first time at a dealership I felt like they genuinely understood, cared, and truly wanted to help us. I loved how it was such a relaxed atmosphere too, not "stuffy" like you often feel when you enter a dealership. You can tell that they have a great working dynamic, and that they function as a team. We had fun with the banter while suffering through the "boring stuff". Needless to say, we were able to get rid of a lease that we felt trapped in and start new with a car we absolutely LOVE, and we could not be more thankful for the hard work they put in at West Herr Mazda to help make it happen. I will shout it from the rooftops and recommend them to everyone I know. If you are in the market, go to West Herr Mazda. It's the BEST, and you won't regret it!

Update: It's easy to garner a good review, when things go smoothly, but when there is an issue,…read morethat is where the best distinguish themselves! Superior service, after the sale! When we got our new car home, we found an issue. Not only did the service department immediately remedy our problem, our sales representative, Michael, was attentive and maintained constant communication. This is a truly reputable car dealership and we highly recommend them! What a great experience! Buying a used car can be scary and stressful, but Michael and the team at Geneva Foreign & Sports are the solution! Michael took the time to find out what we needed and made good recommendations. We are delighted with our new car and got a great deal! We are super picky car buyers and will definitely be coming back to Geneva!

Firstly, I emailed Geneva Foreign and Sports several days ago, received an email acknowledgement…read morewith no follow up. So, I called. Just spoke with salesman, Dan, about 1973 Porsche 911 they are currently selling. Asking price is $249,995. As an owner of multiple Porsches, including four 1972-73 911s, I asked very typical questions regarding the car for sale: car's pedigree, matching numbers for chassis, motor and transmission, number of previous owners, modification history and what justifies the astronomic asking price. Dan sheepishly retreated that car was just listed, and he had no answers for me. I pointed out all the modifications: non-original twin-plug motor, WEVO shifter, steering wheel, dash (from 1980s 911SC), improper dash color (should be black) and non-original tachometer. I asked Dan point-blank how they could be asking nearly a quarter million dollars for this car. Dan was tongue-tied. Mind you, Dan was very polite and acknowledged all of the aforementioned points I made. I told him that I hope he takes this back to management because if they do not amend this listing, they will have serious issues with their reputation, especially among the regional Porsche community (Porsche Club of America). Until they effect these changes and promptly, I would approach this establishment with great caution.

I brought my 2012 Equinox in for service - as usual - a great experience…read more I also have had my 2013 Corvette in the body shop for minor scratch repair again a great experience. Matt. Shannon and Charlie attended to the scheduling and the requested repairs, great job and because of that I have recommended the Farnsworth Body Shop to another friend to have them look at his issues. Always a great experience with Farnsworth.

I received a recall notice for an air bag in my Silvarodo pick up…read more I called Farnsworth and made an appointment. I showed up for the appointment on time this morning and was told that they did not have the replacement air bag. The truck gets very poor gas mileage and at today's price I paid almost $20 round trip to Farnsworth for nothing and will have to make the trip again. Would seem like they would have known they didn't have the material when I made the appointment or could have at least called me to reschedule.

Feels weird, 5-starring a car dealership. Bought a lot of cars over the years, and it's always…read morestressful and unpleasant. It's always high pressure and shady sales tactics. This was different. No "lemme talk to my manager..." BS. No starting out the conversation with "So what can you afford for a monthly payment?" or any other sleazy, underhand crap you expect when buying a car. Also wasn't left alone for extended periods of time drinking crappy coffee while they figure out how to screw you and try to convince you you're getting a deal. I know I'm salty about dealerships, but can you blame me? Everything was quick and painless. I got the price I went in expecting, npo wasting my time with nonsense. I even reserved my review for after the first service appointment. Bet even that was smooth as silk. Dropped the car off in the morning, they drove me to work, then drove me back after work to get my car. To be fair, I haven't had any problems with the car yet, so we'll see if they stay 5-star in that case, but here's hoping.

This once great establishment gets worse and worse by the day…read more - I once had to wait until way past 8:30 pm on a Saturday to get an inspection and new tires put on. I dropped it off before noon and they said it would be ready by 6 pm. - They pray on older people that don't know any better with high up front charges to diagnose and then use every line in the book to pay out of pocket instead of use their warranty. My girlfriend's A/C stopped working and they wanted $575 to diagnose the problem. The service manager said "things like rocks can damage the condenser and that's not covered under warranty" After a free visual inspection they coincidentally stated that a rock most likely damaged the condenser but they need $575 to do a full inspection. - "o rings are a wear item and not covered by warranty" - Van Bortel Victor Service Manager - I've started doing my own oil changes now because they take so long. - Air pressure in the tires are constantly set way too high. This has happened more than once across multiple vehicles and I have an industrial calibrated pressure gauge. My only thought on this is they do this to wear the tires faster to get more money out of you. - My co worker has a Subaru WRX STI and one of the members of their service team took his car on a joy ride and red lined it so much that the reset boost gage was maxed out. - Their service department is terrible and after buying six vehicles from here, 2008 WRX, 2013 WRX, 2013 Crosstrek, 2022 WRX, 2023 Impreza and 2024 Crosstrek Wilderness and I will no longer buy from this establishment because of their horrible service department.

Don't buy a car from these guys. Talk about lies! Their…read moremechanic tells me, "we replace all brakes if 50% or less remains on the pads." I took my new truck to MY mechanic and the rear brakes need replacing NOW. I called Best Value back - and they WILL NOT replace my brakes. They said, "well after the dead we gave you, we cannot afford to replace the brakes." I say, buy you car from anywhere else, but not these guys. Also, the air filter was totally full of dirt. Another black eye!

I recently got a truck from Best Value! I love it! It was cleaned and detailed in and out to…read moreperfection even better then the bigger dealerships. Most think the bigger dealers means better cars and service ECT... but that isn't always the case and it's definetly not in this case! The entire staff was so friendly, I had insurance issue and the office clerk Ashley went out of her way and called and delt with my ins company because I was at work and couldnt...and my insurance company messed up several times...she kept dealing for me releaving the stress for me...she kept in contact with me through the bank process, it was private and friendly while there. The mechanic Phil shined my rims up for me and got me a bed cover after I purchased because I wanted one so bad. A week after I got the truck I broke the window guard, he got me another at no charge and put it on even though I broke it!!! I just had a great overall experience and felt so comfortable and enjoyed the whole experince....I fear this stuff, not any longer with dealing with Best Value. I'm a few months in and my truck is still running beautiful. No issues. I'm not worried though I know if any arise they will take care of me. So long story short take a drive out to Best Value give a small family owned business your business.

I wanted to sell my car and they SEVERELY low balled me claiming it needed a total paint job (it…read moredid not) ....I ended up selling it to another major dealership for 20% more than Geneva Coach offered.

After an extremely frustrating experience with Carvana and them pushing my delivery date back for 2…read moreweeks in a row, I gave up and searched for a highly rated place to go. I'm so incredibly happy that I came to Geneva Coach! Abbey was wonderful and helped me get a new car with ease. Everyone there is personable, honest, and there's no pressure. I was approved in literally 1 minute! They answered all of my questions and made my 1st experience buying from a car lot awesome! 5 stars

Great to work with. Reasonable and always helps work with insurance companies. Sometimes it takes…read morethem awhile to get to a job - because they are very busy because they are trusted by so many people! They're always up front about time schedules and mostly can stick to it. II wouldn't go anywhere else.

I wanted several small dents removed from my 2024 Civic. I…read morebelieve that the shop was taking advantage of my lack of knowledge of body work. I'm guessing that they were providing an estimate for something that could have been remedied using a simpler method. Their estimate was a 2 day procedure of typical body work and repainting, whereas other shops are using a dent removal procedure for half the price. In other words, I can't believe that they are not aware of what is becoming a common method to solve the problem.