Went in for an interior detail and got a vacuum and wipe down instead. I was charged $125 for my…read morewipe down so I complained. They were very receptive and returned $75. It was a waist of time but they took responsibility and I will do business with them in the future

Milt has helped us on several occasions with minor dents an scratches on our Sienna and rust on our…read moreSubaru. The cars look great and he and all his team were a pleasure to deal with: honest, professional and personable. Accidents happen but it's nice to know there's some place reliable we can go to when they do.

Insurance comes and takes a look at the car, that's squared away, they tell us it should be ready…read morein 8 days, we wait the 8 days and hear nothing, call them up "there was additional damage, so insurance has to come look at it again" and they weren't going to tell us anything about this, we had to call and ask, so now were waiting for who knows how long cause they can't give us any sort of time frame. Kind of unprofessional in my opinion

I was driving on I 90 when a part fell off my jeep and started dragging beneath it. I pulled into…read moreWaterloo and called this auto repair place and Lamar came out within 10 minutes. He assured me that the part was nonessential, popped it off my jeep, and sent me on my way. He even suggested that I put a garbage bag on the part so it would not get grease all over the inside of my vehicle. He did not want to take payment but I insisted. I 1000% recommend this business!

I have talked highly about one mechanic's shop in my 14 years of driving. This is the second…read moremechanic's shop I have found that I feel the urge to publicize. Rich has been working on cars for 30 years. He doesn't mince words. He is upfront about his prices. He is a good and honest man. The interactions I have had with him have all been positive and I was able to pick my truck up from him at 9pm at night because, frankly, he was still busy at work! Wish I had that kind of work ethic. For the next two years that I am still in Ithaca, I plan on bringing in my wife's car, my truck, and recommending him to all of my friends. When you find a mechanic you trust, you keep him around. .

We have been taking our cars to Rich for the last 7 years. Having him deal with our vehicles gives…read moreus peace of mind -- just drop the car off, pick it up sooner than we could reasonably expect and pay far less than what I am always afraid it is going to cost. Make Rich your personal mechanic and sleep better at night.

Our brand name rental car reported low tire pressure less than 30 minutes after leaving the…read moreRochester airport. We filled it but it was down to 19psi the next morning. The rental company's road side service called Red's. What a great choice. Despite the rental company's overall confusion about the existence of a spare tire (we finally checked, there wasn't), Red's stayed committed to helping. Finally early in the evening Red's towed the rental and returned ~11:30PM with a replacement, a process that took them several hours. All the while they remained in good spirits and did follow through on their committment to not strand us without a car. If we lived here Red's would be my go to car guy.

So driving home last night my left rear wheel came loose. I pulled over and was just about to fall…read moreoff. Called AAA- they sent out a gentleman from Red's Auto Works ( his name was Rich) Friendly and reassuring. They flatbedded ot to their shop-and it was done by this morning-(replaced studs and swapped out wheels and tires. The cost was fair and reasonable-turn around quicker than expected. You guys earned a new client! Thank you JoeyB - Clifton Springs

Kens body shop fixed my truck and did a great job. Josh at the shop helped bigtime on making sure…read moreinsurance payed for it all. I had a little ptoblem at the end and they went the extra mile to make it right. I recommend this place.

My insurance company directed me towards Ken's after an accident, and I'm glad I followed their…read moresuggestion! They took me the day after the accident, and I had my car back almost a week earlier than predicted. Along the way, they kept me apprised of each update, from parts arrival to paint and detailing completion. When I picked the car back up, it looked like a brand new vehicle - not only was the damage fully repaired, but the car had been cleaned and detailed inside and out. I don't want to *have* to go back to a body shop, but if I ever do, Ken's is at the top of my list.