I've waited on reviewing as I wanted to be more generous in my review as it wasn't a bad experience…read morebut it also wasn't a great experience. My cousin had purchased cars from here in the past and had seemed happy. We were in the market for our son's first car and after reviewing online the inventory, we agreed to check out cars here. The selection is vast and Michael was easy to work with. Here is my summary of experience and maybe I just have high expectations when it comes to purchasing vehicles. Will we buy cars from here in the future? Perhaps. If so, I'll set my expectations a bit lower than I had for this trip. Pros: Michael's staff are super friendly. They were great to all 3 of us when there. Cute dog in the lobby Reasonable prices - on the high end compared to local listings of similar vehicles. Vast inventory Easy test drive process - was able to drive several and narrow it down. Warranty sale was a smooth process or would have gone 3rd party Sales process/closing was smooth Cons: I expected the car to be cleaned after purchasing. Instead there is gross hair all over and there was this goo on the trunk mat that my husband had to wash out with a hose. Half a tank of gas at pick up. I get margins are tight but I have car buying experience and have NEVER picked up a car with less than a full tank at delivery. Had to wait 15 minutes beyond our appointment time because Michael didn't have the paperwork ready. I'd normally be patient but I was going back and forth with him the prior Thursday on a busy day for me as he said he was getting everything ready to go to Saturday that day. Constant text and emails for a 5 star (Google) review. One thing to ask but please deliver a 5 Star Experience if you're pushing for those 5 stars.

The salesman Mike lied. I called about 30 day warranty he said yep. Didn't tell me or 1000 miles…read more My driver door doesn't unlock. They want over 600 bucks to fix. I drove 2 hours to get fixed that's when they said 1000 miles. Do not buy vehicle from these guys . U leave message to call u. No call. Ur better off going to junk yard buying car and fixing. These guys r bad

Great to work with. Reasonable and always helps work with insurance companies. Sometimes it takes…read morethem awhile to get to a job - because they are very busy because they are trusted by so many people! They're always up front about time schedules and mostly can stick to it. II wouldn't go anywhere else.

I wanted several small dents removed from my 2024 Civic. I…read morebelieve that the shop was taking advantage of my lack of knowledge of body work. I'm guessing that they were providing an estimate for something that could have been remedied using a simpler method. Their estimate was a 2 day procedure of typical body work and repainting, whereas other shops are using a dent removal procedure for half the price. In other words, I can't believe that they are not aware of what is becoming a common method to solve the problem.

This dealership has gone downhill in the last year. I purchased my car from them in 2015 and…read morealways brought it to the dealership for service. When I bought the car, part of the deal was "free oil changes for life". In the last 6 months I've been told twice that they no longer honor that because it's under new ownership. When you buy a business, you should honor all commitments made to customers that have been faithful to the dealership for the last 8 years. After complaining about this last time, they did change the oil for free, but refused when I brought it in this time. Today I was told that the car needed to have the rear brakes replaced...again. We just had all new breaks put on and within 13,000 miles, they want me to replace them again. They are not willing to honor or stand behind the work they did, and wouldn't even offer a discount based on their poor installation or use of crappy parts. I used to love bringing my car here for service, but it's become an unethical service department and I will never buy another car from here again.

I took my car in for an oil change and a week later I tried to pop open my hood but realized they…read morehad broken something in the release mechanism. I took the car in again and was told that I broke the mechanism even though they were the last ones to open and close the hood and I would be charged $159/hr to get it diagnosed. Worst service I have ever seen.

Feels weird, 5-starring a car dealership. Bought a lot of cars over the years, and it's always…read morestressful and unpleasant. It's always high pressure and shady sales tactics. This was different. No "lemme talk to my manager..." BS. No starting out the conversation with "So what can you afford for a monthly payment?" or any other sleazy, underhand crap you expect when buying a car. Also wasn't left alone for extended periods of time drinking crappy coffee while they figure out how to screw you and try to convince you you're getting a deal. I know I'm salty about dealerships, but can you blame me? Everything was quick and painless. I got the price I went in expecting, npo wasting my time with nonsense. I even reserved my review for after the first service appointment. Bet even that was smooth as silk. Dropped the car off in the morning, they drove me to work, then drove me back after work to get my car. To be fair, I haven't had any problems with the car yet, so we'll see if they stay 5-star in that case, but here's hoping.

This once great establishment gets worse and worse by the day…read more - I once had to wait until way past 8:30 pm on a Saturday to get an inspection and new tires put on. I dropped it off before noon and they said it would be ready by 6 pm. - They pray on older people that don't know any better with high up front charges to diagnose and then use every line in the book to pay out of pocket instead of use their warranty. My girlfriend's A/C stopped working and they wanted $575 to diagnose the problem. The service manager said "things like rocks can damage the condenser and that's not covered under warranty" After a free visual inspection they coincidentally stated that a rock most likely damaged the condenser but they need $575 to do a full inspection. - "o rings are a wear item and not covered by warranty" - Van Bortel Victor Service Manager - I've started doing my own oil changes now because they take so long. - Air pressure in the tires are constantly set way too high. This has happened more than once across multiple vehicles and I have an industrial calibrated pressure gauge. My only thought on this is they do this to wear the tires faster to get more money out of you. - My co worker has a Subaru WRX STI and one of the members of their service team took his car on a joy ride and red lined it so much that the reset boost gage was maxed out. - Their service department is terrible and after buying six vehicles from here, 2008 WRX, 2013 WRX, 2013 Crosstrek, 2022 WRX, 2023 Impreza and 2024 Crosstrek Wilderness and I will no longer buy from this establishment because of their horrible service department.

I wish I had more space to type in here. straight to the point, this place is great. everyone there…read moreis amazing and very friendly and helpful. I worked with Jason Roy. One hell of a guy that man is. He went through every detail, went through every option and took his time to the T and was respectful, generous, straightforward and honest. I can say without a doubt he has solidified myself and everyone I can refer to him as a lifelong customer. Every vehicle I will purchase from here on out will be from Penn Yan by Jason Roy. Jason and the entire team itself were wonderful to work with. I will be there again in due time!

After buying my car i noticed so many things wrong with it. The window is off the track and the…read moreseal is falling off, the middle console is loose, the plastic piece on the side seat is broken, the visor is broken and there's paint chipping along the drivers side. I will never go back to them and highly recommended finding a different place to buy your next vehicle.

Andrew is very kind and honest right from the start. Hes got a nice selection of vehicles and…read moretrucks as well. If your looking for a reliable vehicle or truck he will do his best to get you approved.

Sold me a total dud. Spent 9k on a car that crapped out only one year after I bought it. It ended…read moreup needing 4K worth of work done to it. They'll just say "We sell the cars as is!" to avoid any responsibility whatsoever. What do they care if they're profiting off your misery? Do yourself a favor and avoid this place for used cars! Good luck Rochester.

I literally can not say enough good things about West Herr Mazda!…read more We were in a really tough spot - 4 months into a lease on a car that we absolutely hated. We put everything we had toward this lease, and the vehicle was a constant source of stress. (Don't get a Nissan!) We visited just about every dealership around, but we just couldn't find "the one". The car, the deal, or the salesman! I had a friend that worked at West Herr previously, and we had heard nice things, so we decided to check them out. We started at Toyota, moved to Honda, and ended up at Mazda. All of the locations were nice, but when we met Dylan Forbes at Mazda we knew he was our guy. He was the only one who offered to help us with the dispo fee on our lease, he pulled vehicles from other locations for us to test out so we didn't have to travel, and he even let us borrow one overnight to see if it was the one. It wasn't, but we did end up finding our dream car on the Mazda lot right after that! Due to going all in on a lease we hated previously, it was a bit of a struggle getting out of the current lease and into a new one. We had negative equity to work around, a disposition fee, and limited funds. But Dylan, along with Marcus Payne and Justin Latorre (the general manager at Mazda) helped us make it happen. We spent literal hours with these gentlemen going through options, talking numbers, and trying to figure out what worked. They offered my daughter gummy bears and let her play around at an empty desk and "sell cars" while they did their thing. For the first time at a dealership I felt like they genuinely understood, cared, and truly wanted to help us. I loved how it was such a relaxed atmosphere too, not "stuffy" like you often feel when you enter a dealership. You can tell that they have a great working dynamic, and that they function as a team. We had fun with the banter while suffering through the "boring stuff". Needless to say, we were able to get rid of a lease that we felt trapped in and start new with a car we absolutely LOVE, and we could not be more thankful for the hard work they put in at West Herr Mazda to help make it happen. I will shout it from the rooftops and recommend them to everyone I know. If you are in the market, go to West Herr Mazda. It's the BEST, and you won't regret it!

Nathan Moffett and my husband, surprized me with the car I wanted this past weekend. Nathan had…read morealready taken care of my husband, a beautiful Pilot. The ease of which Nathan makes the car buying experience is unparalleled is this industry. The time, caring, and attention to detail is absolutely amazing. He even found me a giant red bow!! If you need a car, you need Nathan Moffett.

Came looking for some wheels and got them at a very good price and the owner was very chill.read more

I've taken two cars to European Central for repair and have had a great experience every time…read more Jared and his team are professional, responsive, and care about the quality of their work. They are the best of what a small business should be. I've also bought a car from them. The experience was one of the best I have had. It was smooth, easy, and the after-sale follow up was top notch. I cannot recommend them highly enough.