I had not previously believed that it was possible to have a good time while enduring an oil…read morechange. Wonderful and efficient staff who contagiously enjoy their work.

Completely unreliable and service has gone downhill. It's very overpriced versus competitors. I was…read moreturned away for a NYS safety inspection 4 different times this past week and received multiple excuses: staffing, the system, printer cartridge. The have turned into a last resort option for me based on my experiences.

Zach and his crew are truly incredible. They are knowledgeable and ground their practice in safety…read moreand integrity. I will not be taking my car to anywhere else for services as long as I live within reasonable distance to this team at this specific Monro. Love the company as a whole; however, the customer service, process discipline, and overall quality of the work at the Waterloo NY location is superior to any other auto shop I've been to. If you're reading this and you're thinking of coming here for your car--do so, speak with whoever is at the desk, and then know you're in great hands from then on. Thank you for your services and candor Waterloo monro tire team you guys rock man.

My experience at Monro Auto Service was outstanding and I would absolutely recommend them. The…read moremanager, Zack, was helpful and informative and clearly explained what the problem with my car was. He and his team proceeded to get my repair done as quickly as possible -- and even came in under the estimate (that never happens!). I will definitely return if (when) my car needs service in the future. 5 stars and 2 thumbs up from me!

This is the only place I take my car, they're trust worthy, honest people who don't take advantage…read moreof you. As a college student I brought my older car here for big fixes, inspections etc, and now 3 years later I'm back taking my new car for oil changes and maintenance. They've helped me whenever I've needed it or had questions, I highly recommend taking your car here!

I use this specific Midas over and over for both my Honda Civic and Mazda 5. I've had brakes,…read moreshocks, catalytic converters, tires and SO much more. The owner is very friendly and personable. They take the time every time to make sure I leave happy. I'm amazed at how much he goes beyond his scope. He's even driven me home while they worked on my car (I'm local). I can't say anything but great things. I will continue to bring my vehicles. Currently here for vehicle inspections, oil change and checking tire pressure gauges.

Reasonable auto repair and tires without taking you to the cleaners. I got to know the owners…read moreawhile back and they've always taken good care of me, whether it be for troubleshooting problems or finding a way to get the car to a place that can fix it if they can't. More than once, they've told me "We can't fix it" and then recommended the right place to do the work.

Awesome service! Traveling and found myself with a bad tire. It was ready to pop with a huge…read morebubble. Even the nice lady in office came out to take a picture of it. They hooked me up and got me on my way in 40 minutes. It's wonderful to find a business with people that care and we're willing to help somebody from out of their town.

I want the management to reply to my complaint! Are you open until 6:50pm on Fridays instead of 7pm…read morein Canandaigua!? ( the attendant said it was 6 minutes to 7pm when it wasn't). Drove in for service and was told they were closing up shop. One employee was emptying the well in one bay. I've come by before at that time from work and was serviced. Instead, I was told to come back tomorrow but that's when the storm is coming. That is not customer service!

They will damage your car. Do not take your vehicle to this location. After getting an oil change,…read moreand having my filters looked at as well as fluids topped off I returned home. Upon turning on my AC I hear a horrendous rattling noise and found debris in my glove box that my AC was somehow spitting out. As well as a broken hose connecting to my air box. I do not blame the young men they were kind and seemed good intentioned. If I was inclined to guess they were not trained properly by upper management. Do not take your vehicle to this location I payed 120$ for them to damage my car.

I have had tire rotations, inspections, tranny flushes, and oil changes done here…read more They are always polite. The location is trustworthy.

They broke my car!!! I took my Mercedes to Valvoline for an oil change, and just a few days later…read moremy "Add Oil" light came on. When I returned, the vehicle was leaking oil heavily--something it was not doing before the service. They claimed it could be wear and tear, but the issue only started after my visit. It appears the oil filter was overtightened, which may have damaged the oil cooler/filter housing. I was also told I may have to pay for diagnostics if they deny responsibility. Very frustrating experience. Their affiliate shop who looked at the car wants 1,003.48 to fix. Never go to a valvoline they might break your car and won't fix it

Great, prompt service at a reasonable price. I have had all three of my vehicles serviced there…read moreand the service is consistant. Who could ask for more?

Nice worker's at the car wash I did go into the store and they were just looking at me like, do I…read morehave something running down my face, and they wasn't polite enough for me to go back into the store..

I went to get my car wash as usual my pass was not scanning I asked a worked named Brody to help…read morebut he was NO HELP I will not be going back there!! I simply asked for help and got a rude look I asked again than I was told to reverse and leave than the boy went to go laughing at me with another worker Brody is the worse worker