I've been to Monro Auto Service and Tire Centers twice in the past two years with major car issues,…read moreand both experiences were excellent. They got me in quickly, worked with me through everything, and took great care of my car. The staff was professional, understanding, and communicated well throughout the process, which made a stressful situation much easier. What really stands out to me is the difference compared to years ago. I had stopped going there over 10 years ago because my experiences back then weren't the best, but I decided to give them another try -- and I'm very glad I did. The improvement in customer service, professionalism, and overall quality of work has been huge. After two major repairs and consistently positive experiences, they've definitely earned my trust back.

I realized on 8/31 that my NYS car inspection was expiring that day. I called Monro and had an…read moreinspection appt. for 45 mins. later. Granted, my car is only 1 yr. old but still, I was in and out in no time at all. The manager was polite and efficient and I appreciated the same day (on a Saturday afternoon, no less) appointment!

I had not previously believed that it was possible to have a good time while enduring an oil…read morechange. Wonderful and efficient staff who contagiously enjoy their work.

Completely unreliable and service has gone downhill. It's very overpriced versus competitors. I was…read moreturned away for a NYS safety inspection 4 different times this past week and received multiple excuses: staffing, the system, printer cartridge. The have turned into a last resort option for me based on my experiences.

Zach and his crew are truly incredible. They are knowledgeable and ground their practice in safety…read moreand integrity. I will not be taking my car to anywhere else for services as long as I live within reasonable distance to this team at this specific Monro. Love the company as a whole; however, the customer service, process discipline, and overall quality of the work at the Waterloo NY location is superior to any other auto shop I've been to. If you're reading this and you're thinking of coming here for your car--do so, speak with whoever is at the desk, and then know you're in great hands from then on. Thank you for your services and candor Waterloo monro tire team you guys rock man.

My experience at Monro Auto Service was outstanding and I would absolutely recommend them. The…read moremanager, Zack, was helpful and informative and clearly explained what the problem with my car was. He and his team proceeded to get my repair done as quickly as possible -- and even came in under the estimate (that never happens!). I will definitely return if (when) my car needs service in the future. 5 stars and 2 thumbs up from me!

This is the only place I take my car, they're trust worthy, honest people who don't take advantage…read moreof you. As a college student I brought my older car here for big fixes, inspections etc, and now 3 years later I'm back taking my new car for oil changes and maintenance. They've helped me whenever I've needed it or had questions, I highly recommend taking your car here!

I use this specific Midas over and over for both my Honda Civic and Mazda 5. I've had brakes,…read moreshocks, catalytic converters, tires and SO much more. The owner is very friendly and personable. They take the time every time to make sure I leave happy. I'm amazed at how much he goes beyond his scope. He's even driven me home while they worked on my car (I'm local). I can't say anything but great things. I will continue to bring my vehicles. Currently here for vehicle inspections, oil change and checking tire pressure gauges.

Reasonable auto repair and tires without taking you to the cleaners. I got to know the owners…read moreawhile back and they've always taken good care of me, whether it be for troubleshooting problems or finding a way to get the car to a place that can fix it if they can't. More than once, they've told me "We can't fix it" and then recommended the right place to do the work.

Awesome service! Traveling and found myself with a bad tire. It was ready to pop with a huge…read morebubble. Even the nice lady in office came out to take a picture of it. They hooked me up and got me on my way in 40 minutes. It's wonderful to find a business with people that care and we're willing to help somebody from out of their town.

I want the management to reply to my complaint! Are you open until 6:50pm on Fridays instead of 7pm…read morein Canandaigua!? ( the attendant said it was 6 minutes to 7pm when it wasn't). Drove in for service and was told they were closing up shop. One employee was emptying the well in one bay. I've come by before at that time from work and was serviced. Instead, I was told to come back tomorrow but that's when the storm is coming. That is not customer service!

They will damage your car. Do not take your vehicle to this location. After getting an oil change,…read moreand having my filters looked at as well as fluids topped off I returned home. Upon turning on my AC I hear a horrendous rattling noise and found debris in my glove box that my AC was somehow spitting out. As well as a broken hose connecting to my air box. I do not blame the young men they were kind and seemed good intentioned. If I was inclined to guess they were not trained properly by upper management. Do not take your vehicle to this location I payed 120$ for them to damage my car.

I have had tire rotations, inspections, tranny flushes, and oil changes done here…read more They are always polite. The location is trustworthy.

They broke my car!!! I took my Mercedes to Valvoline for an oil change, and just a few days later…read moremy "Add Oil" light came on. When I returned, the vehicle was leaking oil heavily--something it was not doing before the service. They claimed it could be wear and tear, but the issue only started after my visit. It appears the oil filter was overtightened, which may have damaged the oil cooler/filter housing. I was also told I may have to pay for diagnostics if they deny responsibility. Very frustrating experience. Their affiliate shop who looked at the car wants 1,003.48 to fix. Never go to a valvoline they might break your car and won't fix it

Great, prompt service at a reasonable price. I have had all three of my vehicles serviced there…read moreand the service is consistant. Who could ask for more?

Nice worker's at the car wash I did go into the store and they were just looking at me like, do I…read morehave something running down my face, and they wasn't polite enough for me to go back into the store..

I have been to a few Delta Sonics, and generally its been ok. However there have been ups and…read moredowns. And I always go back to Penfield Delta Sonic. There's a bit of magic there. They have a good crew and respect the customer. One thing I'd like to add is that it's 1 of the oldest Delta Sonics,

T & J service repair is a very reputable and family run establishment. I've had my truck ,…read moremotorcycles and boats serviced at many other shops throughout the years , many good shops, and this one is definitely one of the great shops to take your machines to. Nathan and his crew helped me when I was stranded on the side of the road, Brad a service tech there pulled up beside me and offered me a hand to their shop, as i was stranded on the side of County 7 . From there the family took care of me while I was also not familiar with the area, it was Friday evening before Labor day weekend and they took my Truck , which just decided to stop driving and assure me they would take good care of it for me over labor day weekend. They communicated with me throughout the entire ordeal, checked over everything, took care of the issue they caught & had it ready by that Tuesday. I said again I'm not from that area, but just from telling some friends from my area this story (Rush NY) they have decided to take their vehicles there for maintenance. Not too many shops left around like T & J service and repair. Thank you.

HIGHLY RECOMMEND -have been a customer for almost 20 yrs. T&J Auto Repair has been providing…read moreexcellent service to my family for a wide range of services from basic car inspections to brake, exhaust, and engine repairs and more even for my luxury SUV with all the electronics and special features. We have purchased a used car from them for my son's 1st car. That was a BIG TRUST factor and was glad could rely on their quality of used cars and trust in them for what can be scary for a parent and their child's 1st car and new driving experience. The family-owned business has consistently provided excellent customer service and fair prices. T&J is known for their dedication, ethics, trustworthiness, and honesty. They have helped me avoid purchasing vehicle/s that could have lead to a lot of future costly repairs but was interested in due to hype and provided advice on the longevity of other cars and resale values. The mechanics are honest, trustworthy, and complete their work on time and within the quoted price. Overall, T&J is a family-owned and run business that provides excellent and honest service along with fair prices for all their customers. I know when I question if something is going on with my car or go in for regular maintenance I am in good hands that I can trust and that won't take advantage of me. They have always done right by my family and to anyone we sent their way!