I had a flat tire that I needed replaced ASAP. My car has a pretty difficult size tire. I called…read moreahead of time and asked if they could help me. They said they didn't have my tire in stock but could get one for me in a couple hours. I told them I'd bring it down after work. Had me in and out in 10 minutes. They were very kind, and gave me a couple of warnings regarding safety (I don't know anything about cars at all so much appreciated). They are inexpensive, quick, professional, and accommodating. Absolutely earned themselves a returning customer.

Had my car inspected 10 days ago and it failed due to a dead battery. Was told to come back after…read moredriving 150 miles and I'd get a sticker. Did that but then I had to wait for a new appointment and my extension was up. I said I'd have to go somewhere else since the 10 days was up. Owner just said go ahead, turned around to the shop and slammed the door.

I searched tires on the website, found the size needed and set an appointment for Sunday morning…read more got there right at 9am and was told they did not have them they only had 1...acted as if maybe his computer was wring and never going in to the shop, informed us they won't be there until Wednesday! we called the Geneva location and spoke with the asst manager who said they have acc to the hub and could get tires in today and would call us back about 11:30. well, the call never came, called them back at 1:30 to get some rude kid on the phije who didn't want to be bothered helping "we can't track the driver" he said; as if I'm some kind of idiot. finally the asst manager calls back, it's now almost 3pm only to say they won't be there until tomorrow. sooooo we wasted the entire day thanks so much! I would never do business with them or recommend them if you are one who cares for good service. the pricing was also not all that competitive

I would give Mavis Discount Tire zero stars if that were an option…read more In late June, I purchased four new tires, an alignment, brakes, and rotors from this location. Less than 17,000 miles later, my front tires had cords showing on the inside, and the rear tires were nearly bald. These tires were rated for 40,000-50,000 miles and were completely destroyed in under half that time. This was caused by a bad alignment done by Mavis. Their own employees acknowledged the uneven wear and confirmed the alignment was clearly off. I was also told by both a front desk employee and a mechanic that I was "sold a sh*t tire that doesn't belong on a full-size truck," which is unbelievable to hear after paying for new tires from a professional shop. Despite acknowledging the issue, they refused to take responsibility without the store manager's approval. The store manager, Ryan, told me he would contact corporate and promised an update by the end of the week. He never called. I had to repeatedly follow up, only to be told there was "no answer yet." Before any resolution was reached, one of the failing front tires blew out while I was driving to work, leaving me stranded on the side of the road with no drivable vehicle and no way to earn income. As a result of the unsafe condition of these tires, my truck later slid off the road and ended up in a ditch, where I was stuck for over six hours and missed an entire day of work. At that point, this situation had gone far beyond inconvenience and became a serious safety issue. After all of this, corporate's solution was to offer 25% off another set of tires, meaning I'm expected to pay again after only getting about 43% of the tire life I paid for, and I would still have to pay for another alignment--despite them acknowledging the original alignment was bad. To make matters worse, Mavis tried to blame the failure on "lack of tire rotation" and claimed vehicles should be realigned every 3-6 months, which is completely unrealistic and clearly an excuse to avoid accountability. No missed rotation causes cords to show or tires to fail this catastrophically in under 17,000 miles. I gave this shop every opportunity to do the right thing. Instead, I was ignored, misled, and left with hundreds of dollars in losses and a vehicle I no longer felt safe driving. If you value your safety, your money, or a shop that stands behind its work, do not go to Mavis Discount Tire in Newark.

I've been to Monro Auto Service and Tire Centers twice in the past two years with major car issues,…read moreand both experiences were excellent. They got me in quickly, worked with me through everything, and took great care of my car. The staff was professional, understanding, and communicated well throughout the process, which made a stressful situation much easier. What really stands out to me is the difference compared to years ago. I had stopped going there over 10 years ago because my experiences back then weren't the best, but I decided to give them another try -- and I'm very glad I did. The improvement in customer service, professionalism, and overall quality of work has been huge. After two major repairs and consistently positive experiences, they've definitely earned my trust back.

I called and made an appointment for AC service. 30 minutes later I attempted to drop off the…read morevehicle only to be told that their AC equipment is broken and in need of parts. How about communicating that important detail to the phone call taker?

My reason to smile today! I guess you really don't need a reason but, yesterday I made an…read moreappointment for this morning at 7:30 at Monroe mufflers in Penfield to get my car inspected. I walked in two minutes early, and Melody the desk was very taken back and told me that she was not open in a very rough attitude. I proceeded to tell her that I had an appointment in two minutes that I made online. She told me that there was no appointments for me at 7:30 but she doesn't have anyone that comes in until 9 o'clock that even remotely able to help me. That was not her problem that it was corporate's problem and tough luck. I mean there was a bit of words exchanged, and I tried to stay as quiet as I could, but I ended up leaving and going to O'Connor Automotive in Palmyra, New York. If you are looking to get your inspection done, we're looking to get work done the service. Here was excellent. Not saying that he can take people at the drop of a hat, but in my case he did he was very accommodating, very polite didn't try to sell me anything extra or do anything down. Just wanted to send good luck, and business his way! https://www.oconnorautomotiverepairs.com/ 605 E Main St Palmyra, NY 14522 United States 1 (315) 597-9797

I took my car to change the tires and the oil you solved it by the mechanic said you would I would…read moreI gave my vote of confidence to him yes he changed the tires but didn't change the oil I paid for the oil change and the tires I made a big trip my car started to give a problem on the road translating the engine melted due to lack of oil change when I went to question he said it was my fault for not having checked whether or not he had made the exchange I offered that we pay half each and he did not assume so I leave here my indignation for the lack of honesty of the owner if someone is proof I have and the report of the other mechanic that the vehicle was not done the work ordered and paid

My brand new Jeep left me stranded at my own home. Insurance company called Union Street…read moreAutomotive. They immediately called me back, told me what the charges were and gave me an eta. The driver Owen arrived on time. He knew exactly what was wrong. He got my Jeep started and it's being taken to Cortese in Henrietta. The battery 8 months old is not holding a charge. Thank you for helping me.

Union Street Automative came to help put on my spare in the dark after I had gotten out of work…read more Excellent service, I would recommend them to anyone.

*Reposted from business website by original poster because these things take time to write!…read more After hitting something big on I90 while on vacation, we were directed to Fox Tire for help and we are so glad we were. Not only did they replace our wheel with an almost exact match on our 14 year old car, they straightened our bent rim so that we could try using it as a full-sized spare once we get home. They were friendly and helpful and we felt in very good hands. In about 1 hour, they found, mounted and balanced the new wheel, straightened the old rim and sent us on our way. So straightforward and honest - they were looking at every option to keep the price down and get us the best value. These guys know their stuff and I would highly recommend them!!

I've been coming to Fox tire since 2006 with my ford explorer & then all 3 of my Chevy trucks, from…read morethe 07, to 13 & now the 21 & work trailers are brought here for tires. They have always given me the absolute best service & prices for the tires. I tell everyone I hear asking for an economical tire place to go to FOX. I will always support this businesses

Would never go back! Bought car, burnt up in driveway one month, one day later. Had to claim on my…read moreinsurance. Dealer was no help with anything. I'm out 700$, no car for a month. They sell junk!

Big Mike was always there when we needed him. We paid and he gave service which is how it works…read more And if we come back to the state I will be back again. Keep up the good work guys! thinking of you! Got some work coming your way. Betty and Lee