I went in asking for 2 new front tires because what had been a slow leak had picked up the tires…read morewere almost 10 years old so I just wanted them replaced, after the examination manager came out and said those tires are great shape. I don't think you need to replace them. We can just take them off and put a new stem on and that should take care of it. Everything worked out fine and it saved me $300 for new tires, they didn't have to do that. I came in asking for a new tires, but they went the extra step. Fantastic job very happy with the service.

I would give Mavis Discount Tire zero stars if that were an option…read more In late June, I purchased four new tires, an alignment, brakes, and rotors from this location. Less than 17,000 miles later, my front tires had cords showing on the inside, and the rear tires were nearly bald. These tires were rated for 40,000-50,000 miles and were completely destroyed in under half that time. This was caused by a bad alignment done by Mavis. Their own employees acknowledged the uneven wear and confirmed the alignment was clearly off. I was also told by both a front desk employee and a mechanic that I was "sold a sh*t tire that doesn't belong on a full-size truck," which is unbelievable to hear after paying for new tires from a professional shop. Despite acknowledging the issue, they refused to take responsibility without the store manager's approval. The store manager, Ryan, told me he would contact corporate and promised an update by the end of the week. He never called. I had to repeatedly follow up, only to be told there was "no answer yet." Before any resolution was reached, one of the failing front tires blew out while I was driving to work, leaving me stranded on the side of the road with no drivable vehicle and no way to earn income. As a result of the unsafe condition of these tires, my truck later slid off the road and ended up in a ditch, where I was stuck for over six hours and missed an entire day of work. At that point, this situation had gone far beyond inconvenience and became a serious safety issue. After all of this, corporate's solution was to offer 25% off another set of tires, meaning I'm expected to pay again after only getting about 43% of the tire life I paid for, and I would still have to pay for another alignment--despite them acknowledging the original alignment was bad. To make matters worse, Mavis tried to blame the failure on "lack of tire rotation" and claimed vehicles should be realigned every 3-6 months, which is completely unrealistic and clearly an excuse to avoid accountability. No missed rotation causes cords to show or tires to fail this catastrophically in under 17,000 miles. I gave this shop every opportunity to do the right thing. Instead, I was ignored, misled, and left with hundreds of dollars in losses and a vehicle I no longer felt safe driving. If you value your safety, your money, or a shop that stands behind its work, do not go to Mavis Discount Tire in Newark.

I've been to Monro Auto Service and Tire Centers twice in the past two years with major car issues,…read moreand both experiences were excellent. They got me in quickly, worked with me through everything, and took great care of my car. The staff was professional, understanding, and communicated well throughout the process, which made a stressful situation much easier. What really stands out to me is the difference compared to years ago. I had stopped going there over 10 years ago because my experiences back then weren't the best, but I decided to give them another try -- and I'm very glad I did. The improvement in customer service, professionalism, and overall quality of work has been huge. After two major repairs and consistently positive experiences, they've definitely earned my trust back.

I realized on 8/31 that my NYS car inspection was expiring that day. I called Monro and had an…read moreinspection appt. for 45 mins. later. Granted, my car is only 1 yr. old but still, I was in and out in no time at all. The manager was polite and efficient and I appreciated the same day (on a Saturday afternoon, no less) appointment!

I had not previously believed that it was possible to have a good time while enduring an oil…read morechange. Wonderful and efficient staff who contagiously enjoy their work.

Completely unreliable and service has gone downhill. It's very overpriced versus competitors. I was…read moreturned away for a NYS safety inspection 4 different times this past week and received multiple excuses: staffing, the system, printer cartridge. The have turned into a last resort option for me based on my experiences.

Mike knows what hes doing been dealing with him for years! Hes quick but efficient. He knows alot…read moreabout different vehicles.

We had a problem on Thruway headed towards Rochester. Terrible scrape/rattle sound started 10 mile…read morebefore Manchester exit. We got off at Manchester and googled auto repair and my wife found Crandall Automotive. The owner Mike answered the phone and we explained the situation. He was able to get us in his shop within about 15 minutes. He put the car up in the lift and quickly diagnosed it as a heat shield that had fallen into the driveshaft. He fixed it in about 20 minutes and didn't want to charge us very much for the repair. We were so grateful at how quickly he was able to address the situation and get us back on the road towards home. We are really grateful for his kindness and expertise and would recommend Crandall automotive to anyone needing auto repair.

I went to Castrol Premium Lube in Brockport and was blown away by there new management team. Steve…read moreand James were honest and didnt try to sell me anything I didnt need. It was extremely fast which is what I was looking for and the price was perfect....

Michael is a terrific mechanic. Always gives 100%. Very knowledgeable and gets the job done.read more

Recently switched to Farmington Service when our mechanic of 20 years retired. Have been impressed…read morewith the service and timeliness of work done, techs are knowledgeable.

Would not recommend. Wife brought her vehicle here to be serviced, told her that she would need a…read morepart, which she disagreed, so we were told to come pick up the car. Then they called us and told us a test they did, blew apart the part and we HAD to order the part and have it installed.

I want the management to reply to my complaint! Are you open until 6:50pm on Fridays instead of 7pm…read morein Canandaigua!? ( the attendant said it was 6 minutes to 7pm when it wasn't). Drove in for service and was told they were closing up shop. One employee was emptying the well in one bay. I've come by before at that time from work and was serviced. Instead, I was told to come back tomorrow but that's when the storm is coming. That is not customer service!

They will damage your car. Do not take your vehicle to this location. After getting an oil change,…read moreand having my filters looked at as well as fluids topped off I returned home. Upon turning on my AC I hear a horrendous rattling noise and found debris in my glove box that my AC was somehow spitting out. As well as a broken hose connecting to my air box. I do not blame the young men they were kind and seemed good intentioned. If I was inclined to guess they were not trained properly by upper management. Do not take your vehicle to this location I payed 120$ for them to damage my car.

I had a flat tire that I needed replaced ASAP. My car has a pretty difficult size tire. I called…read moreahead of time and asked if they could help me. They said they didn't have my tire in stock but could get one for me in a couple hours. I told them I'd bring it down after work. Had me in and out in 10 minutes. They were very kind, and gave me a couple of warnings regarding safety (I don't know anything about cars at all so much appreciated). They are inexpensive, quick, professional, and accommodating. Absolutely earned themselves a returning customer.

Had my car inspected 10 days ago and it failed due to a dead battery. Was told to come back after…read moredriving 150 miles and I'd get a sticker. Did that but then I had to wait for a new appointment and my extension was up. I said I'd have to go somewhere else since the 10 days was up. Owner just said go ahead, turned around to the shop and slammed the door.