AVOID THIS SERVICE DEPARTMENT! Service department is an absolute wreck staffed by relics who should…read moreprobably retire already. Lack of professionalism and customer service is clearly their preferred operating mode. Scheduled two special order parts to be installed. Called the day before appointment and asked for a loaner car, was told No. OK, how long will the two parts install take? They only had one part on their schedule, not two, and huffed at me that they didn't have time for both b/c they are short staffed. Even tried to tell me I was asking for a last minute job and I had to remind them I scheduled this work a couple of weeks ago. Morning of install, I agreed to take the second part and have my regular mechanic install. However, when I reviewed the final bill for the install labor, I was charged more than twice what I was told was the $/hour when I scheduled the work. Granted, as a service department the labor charges should be posted for customers. They are not. I ultimately declined to take the second part that I had ordered which was also marked up from what I would pay ordering myself from Mopar. I wanted this to be a one stop shop experience with dealership expertise and was willing to pay some padded costs, but this was absolutely ridiculous. Expertise is a word that has no place in this service department. Customer service is a joke.

Everything was great with my car deal, until it wasn't. The finance office completely screwed up…read morethe tax in my state (Michigan) and charged me 8% instead of 6% on November 22nd, so now I have to follow up to attempt to get my $267.98 from them back. General Manager Zack promised a check for that amount along with a repair they were covering for me due to a check engine light coming on within hours after I bought the car (check for $342.69) would be overnighted to me either Monday or Tuesday at the latest. This car deal is over two weeks old and they still haven't made it right. General Manager Zack on Saturdayn 12/6 gives me his cell phone to which it always goes to voicemail and he never returned my call Monday or Tuesday. I called tonight (Tuesday) to try to rectify the situation and my original sales person (Luis - there's the name so you know who NOT to buy a car from) tells me they are waiting to hear back from the State of Michigan for the check because they don't want to over pay me or under pay me for the refund. Ummm...what year is this???? ANYONE CAN GOOGLE and it will tell you the tax for the State of Michigan for auto sales is 6% - not 8%. Stop trying to cover up lies with more lies. All I want is for the money I overpaid for this car to be returned to me. If their F&I guy knew what he was doing from the start and did a little research he would've known it was 6% to start with and charged me accordingly. But no, we'd rather take the hit on our reviews online vs taking care of the customer from the start of the deal. You'd think a 40 car a month store would have the time to actually follow through and ensure customer satisfaction.

Brianna T. helped us get a lease (Elantra) for my wife as well as a new vehicle (Sonata Hybrid) for…read moremyself. Her communication was good and she coordinated with the various departments to ensure we were happy with our new vehicles.

Overall, this Hyundai dealership is pretty disappointing. The service, communication, and…read moreprofessionalism just aren't where they should be, and most of the experience feels frustrating and poorly managed. But--there is one bright spot: Phil. If you need to buy a car, ask questions, or get anything taken care of, go straight to Phil. He's the only person here who actually listens, gets things done, and treats customers the right way. He is by far the best person at this dealership and the only reason I'd ever come back.

Took my Jeep in for inspection and oil change. They did an excellent job. Didn't try to sell me…read morerepairs I didn't need. They even touched up the dings on my door and washed the vehicle!!!

The worst experience ever. The salesman was cocky. They charged me for second key. Car NEED…read more BRAKES told me every thing was fine but 3 months later paying for brakes. Screwed up insurance. No title from jump. What a circus stay away. The worst ,,,,

To update my review. After my daughter put out her review here, they contacted her stating they…read morewould like to fix this issue. So, where were they when we went in?! WITH not just us, but also family members AS WITNESSES to being kicked out politely, ignored & sent away with the engine problem that still has not been fixed by them or acknowledged regarding warranty etc. Her warranty was canceled without her notice even the loan company is questioning why we have had to go through all this with them! Therefore, they are suddenly acting like they care....shameful! When I say, we will sue for mental anguish, loss of work, danger to my grandchildren & my daughter!!!! What will they do next?! We expect this fixed or we will go as high as we can to make sure no one else goes through anything like this. I have lost a LOT of money due to this & so has my daughter...will they pay her for her loss of work?! For the mental damages?! For the fear it caused our family when the tire rod disconnected with my grandsons in the back seat?! They passed inspection while it should NEVER have passed. This is dirty! And NOW they respond?! We purchased this vehicle in 2023, it is now 2025 & they have done absolutely nothing but cause us anguish & anger for stealing our money from us. And hurting my daughter's career as, like anyone else, she needs a reliable vehicle to get to & from work!!! Will they actually FIX or REPLACE with a BETTER OPTION due to ALL our losses from a dirty auto dealership!!!! We will spread this everywhere until this issue is fixed!

Lauren was fantastic! First, she made the financing work…read morewhen pastors paychecks are a little different to deal with. Then, she got me financing that worked for ME. Finally, she helped me when I was really mourning my old, beloved van and put me in a car that is so much better for my current empty nest traveling. I went from a panic and upset over losing a beloved vehicle to happy and bragging about my midlife-crisis-mobile Chevy Volt. Everyone I spoke with at the dealership were wonderful, but Lauren was and is a treasure!!

Absolutely! Fantastic! We were traveling to Ohio and our car was having issues and they were able…read moreto get us in right away. They were so kind and bought us some dogs from Abe's they were delicious. Very kind people. Thank you! Had our rotors and back breaks replaced.

I have had dealings with three of the West Herr Dealerships (Webster, Canandaigua & Greece) and all…read morehave been positive. For me, they made buying a car a pleasant experience and I do recommend them. When I needed service they arranged for a loaner for me to get to work and they also have a person who will drive you home if needed. Hats off to West Herr Auto Dealerships!!

Super disappointed after many years of taking my car to this dealership and working with them. I…read moremade an appointment almost a week in advance to get my transmission checked out after my check engine light came on and my OBD was telling me that I should take it in immediately. I came into the shop only for them to tell me that not only did their transmission guy retired, but that I could "take my car to another Ford dealership" seeing as how there was now a void in that part of the shop. This seemed like a mixture of poor planning as well as really terrible customer service. There was no assistance in getting me an appointment elsewhere, and there seemed to be a major disinterest in doing anything beside the routine oil change that was unnecessary in this situation. I am super disappointed in how far this dealership has fallen off.

Just bought my second car from this dealer, and am very happy. I recommend asking for Jim Mastin,…read morehe helped me about 10 years ago and was honest, upfront, and gave me a great deal on my car so I returned and bought another car from him yesterday. I have used Cortese Ford, Van Bortel, and the one on Ridge Rd (it used to be Vision but I forget the name) but all 3 of those Ford dealers left me unimpressed and Cortese even left me feeling scammed. I should probably write a negative review but I hate doing that if I don't know for certain. Anyway, I live in Rochester, and for me, Shepard Ford is worth the drive, for fair pricing, easy shopping, and good sales, and service departments. If you're a Ford person, I recommend them.

I brought my 2012 Equinox in for service - as usual - a great experience…read more I also have had my 2013 Corvette in the body shop for minor scratch repair again a great experience. Matt. Shannon and Charlie attended to the scheduling and the requested repairs, great job and because of that I have recommended the Farnsworth Body Shop to another friend to have them look at his issues. Always a great experience with Farnsworth.

I received a recall notice for an air bag in my Silvarodo pick up…read more I called Farnsworth and made an appointment. I showed up for the appointment on time this morning and was told that they did not have the replacement air bag. The truck gets very poor gas mileage and at today's price I paid almost $20 round trip to Farnsworth for nothing and will have to make the trip again. Would seem like they would have known they didn't have the material when I made the appointment or could have at least called me to reschedule.

Jack Bennett is the best. Would buy a car from him every time…read more No hassle clear and easy to work with

We recently purchased a GMC Sierra from Garber Randall in Canandaigua to tow our RV, and the entire…read moreprocess was the easiest we've ever experienced with a vehicle purchase. The staff was professional, efficient, and knowledgeable, making everything seamless from start to finish. Highly recommend if you're looking for an stress-free car-buying experience!

From what I understand, they do a good job in the actual repairs…read more However, I definitely feel like they judge and take advantage of customers who don't know better. Recently, I had my taillights replaced (the whole system) and I was quoted $200 for a new pair. When I came to pay, they denied ever saying $200 over the phone, and told me that it was $240 and that was it. I was prepared to pay $200 and labor, not $240 and labor. They did not call me to check if the new cost was okay, which in NYS is against auto law. You're supposed to ask customers if the adjustment is okay if it's over 10% of the originally quoted price. If I had bought used parts, it would have been HALF the cost. I only wanted new parts for their so called warranty. I wouldn't have spent $240 if I knew. It would literally be cheaper to have them take out the new parts and exchange them for the used parts, even including the extra labor. The first time I was here, I asked to get my taillights and brakes fixed. They ignored the taillights, fixed the brakes and managed to find several other "issues" to upsell me with. Honestly not a good business to go to if you don't know cars. They will screw you and your wallet. Recent update: The owner reached out to me and after a few emails, I did get a gift certificate to Trombley's (undoubtedly to try to keep me as a customer). I have adjusted to 3 stars because of this.

As a business owner I rely heavily on my vehicles and equipment. I needed repairs last minute and…read morethe guys got me in and we're able to get things done ahead of schedule for me so I can get back on the road and back to work. special shout out to Rich and Mike. I will be back when I need repairs again definitely

Have done business with Uptown Tire & Auto for 20+ years. I hate to recommend any business to…read morefriends for fear of them having a bad experience but I've sent many people to Uptown and every one of them has thanked me for the tip. Geoff runs his business like they used to "back in the day" in small towns where everyone knows everybody. Long time customer or stranger to the area, you'll never have to worry. Most honest business you'll find anywhere.

Jeff and the crew are wonderful!!! They gave my Jeep a little lift and new shoes and couldn't be…read morehappier!!!!