From start to finish it was a great experience! We had new windows put in - the rep that came out…read morewas knowledgeable & friendly and gave us a quote in a short time. The crew that came out to do the install was very professional, arrived and time and took extra care to make sure the thoroughly cleaned up when they were done. The windows look great and we are very pleased with the entire process!

I called out 4 different companies and this company was the 2nd one to come quote me. I canceled…read morethe last 2 appointments and went with Empire, thanks to Ben. I was told it would be up to 8-12 weeks until receiving the products so I told them I'd have to return to Ohio for it to just give me a couple of weeks notice. I ended up getting a call that they wanted to install the next day after only 3-4 weeks! That was fast! But I wasn't able to get back there that quickly and had to make arrangements for someone else to let them in. My not getting to be there I have no idea how it looks or works. According to my tenant, the sliding door wasn't shutting properly or locking and the paint needs another coat or 2. I called Empire and they went out at my tenants convenience and fixed the door/lock. Awesome service! Great pricing. And we will see how the quality holds up after a winter and a summer in Ohio. I have a great feeling that Empire being a family business will only be a phone call away if needed and I love supporting those businesses! These are the only pics I have so far. I just noticed there's no screen in pics so I'll have to make sure there is, but something tells me empire has done it right. I just didn't get the final pics. I will do business with them again on other condos I have and I will recommend them!!!!

I had an excellent experience with Zen Windows, from the initial quote to the installation process,…read moreeverything was highly professional and customer-centered. They did not waste my time with pointless/endless presentations like the other windows replacement companies. Jeff, the owner, and Tim, the installer, are both extremely knowledgeable, approachable, and friendly. I will definitely use them again.

Cleveland, Ohio. My VPN must be saying I'm from CA. This…read morecompany is straight forward honest with integrity. They told me the price with no hidden fees. They were very professional which has been a long time since I have seen men who do good business. The installer name Tim, was very polite and his assistant also was polite. They did not disrupt nor offend the neighbors by crossing any boundary lines and they worked fast. They did not make too much noise. Nothing out of the ordinary of what to be expected. They installed within the time frame they promised and payment was easy to process and straight forward. They look you in the eye which is a good sign of confidence in what they do and nothing to hide. I'm very pleased with the windows and they are excellent quality! This is truly a good company to do business with. I highly recommend! 5 star! A+

Today (Thursday 8-15-24) around 3pm they came to my home in Rocky River, Ohio. Window Universe went…read moreABOVE and BEYOND. They fixed both a door and a window. Window Universe will be my first choice for windows. It turns out that they did not install the window that was broke, but they fixed it anyway.

ll start off with this. No gimmicks. FOREVER WARRANTEE. (yea…read morereally) No "Time share" sales tactics. No telling me "My wife had to be there for the initial visit" (That is also a timeshare selling tactic) No Special "back to school pricing" gimmicks. No buy one get one free. No LYING and saying the competition makes inferior windows (Then when you see what Window universe does it is actually better than the other company) I got 18 quotes for work on my house 5 window quotes. so I am tired and cranky. I didnt call Window Universe intially. (my mistake) I had one company (Who I wont review) that was all the way up to getting a downpayment from me. They seemed good initially but I had to fire them when they didnt show up (it was a fourth offence) Too bad. Well I called Window Universe they came out fast. The quoting process was fast. The person (lance) who came out was very personable. Now I didnt realize this but their quote was 1500 less than the other guy I fired. Also Lance is a dialed in person. He called Provia on my door and he told me that the door I was getting was not compatible so we had to switch. The previous guy was going to give me that door with the side lights. (Was it going to even work??) yeah so there was that. The appointment took minutes. We also talked about basement glass block windows. Their prices. Right on the sheet AND they were really good about 1/2 what I expected to pay. So I am going to do that too before the winter. Anyhow when all was said and done Window Universe was less than the guy I almost used and Lance double checked he got the proper sized windows and sidelights. Great experience and I still have 3+ weeks before the windows show up. Ill come back and add some pictures after it is done. I know it is going to be great.

Quick professional and quality work from local family business! Had them replace large single hung…read morewindows and glass block. They answered all of our questions, were clear about pricing, and were prompt to send out Mike who was super helpful and patient when we had an issue/question a few months later. Highly recommend!

Thanks to the crew at Supreme. You came to our rescue in an emergency and really helped us out…read more Thank you again

Despite having a negative experience with Lyndhurst Lumber last year, my wife and I ended up having…read moreto go back to them anyway because we just couldn't find their same selection of products anywhere else. The second time was a much better experience. Dani was knowledgeable and helped us pick out some handrails and a storm door for our front porch. Rob from Lyndhurst Lumber contacted us about our prior experience; he apologized and did what he could to expedite our current order, which was nice of him. They have made customers out of us!

We have had a series of unusual problems and Lyndhurst Lumber has been responsive, kind and good at…read morewhat they do.

Pella is great until you have a service issue. I have been waiting a MONTH for a simply callback…read moreabout a rotted out patio door that has become infested with carpenter ants. Horrible design to say the least. I've called OVER and OVER and OVER again and keep being told that someone from service will be talked to directly and somehow......there's still a rotted door hanging from my home. Furious wouldn't even begin to describe my mood.

I had a door installed by Pella in Mentor in January, on the coldest day of the year!…read more In November, my screen door blew off/was destroyed in the wind. I couldn't fully remove/replace it due to previous wind damage so I decided to replace the entire inner door, frame, and screen door. The Pella salesman showed me types of doors and came by to measure/quote. Unfortunately, they had no openings for installation until January! When the day in January came and it was the coldest day of the year, they almost cancelled, but found another installation crew which was willing to work that day. Even when I found a problem, the door handle being too close to the screen door latch, the salesman and I worked out an excellent solution and he came and replaced the door handle. I would definitely do business with this company again.

I am an out of state landlord and my tenants left my house's lock somewhat in shambles. I called…read moreRick at Highland Security through Yelp and he responded right away even though he was on a job. He gave me excellent advice and had me follow up my request for him in an email. my job was not urgent but within two days he was at my place and called me to update me on his findings and what he recommended. He even checked on my furnace while he was there. His price was vey reasonable and his service was top notch. Will certainly use again if the need arises!

I called and they came out same day; re-keyed the whole house and fixed some unexpected issues…read morerelated to that. Professional, quick...couldn't ask for more.

Excellent work. Thank you Mark and Fred! Fred came out in the cold weather and did a great job…read more Little pricey, but very professional and they new exactly what to do without wasting extra money. Reccomended for my window waterproofing caps to help seal and my door. Thanks again!...Cathy

John P. Mike's Home Improvement just completed an update of…read morewhole house siding and doors. It's so rare today to find a company that displays not only professionalism and technical skill, but kindness, orderliness, and patience. From beginning to end Mike and his team were so easy to work with and the end product is beautiful! Even neighbors have stopped to comment on the lovely job. I would 100% recommend Mike's Home Improvement.

As a homeowner, I realize that taking care of my home and updating it and maintaining it can be…read moreexpensive. I also understand that I am going to have to talk to vendors that are trying to make money off me and I am going to have to listen to their spiel and haggle with them. And then deal with several other people along the way before the job actually gets completed. After my experience with Window Nation, I don't think I can honestly recommend that anyone else purchase windows from them unless they are prepared to deal with all the hassle up until you get the actual windows. Knock on the door from an ill prepared salesman who said they were in the area that day. Had to haggle about the price and were offered coupon after coupon (price without any of the coupons was astronomical). We were offered a cruise we had to pay for (not a free cruise, only a voucher for a company that offers cruises to people who make large home improvement purchases). Huge lack of communication from the company until the actual day of the install (we had to call them several times about the cruise voucher, about a receipt, about scheduling; things were really only taken care of once the owner of the company got involved and handled things). We were given no direction to move furniture or window treatments prior to installation. Day of install was great, aside from my husband having to move all the furniture out of the way and take all the window treatments down because the installers are not allowed to do any of that, and aren't even allowed to help. Installers were professional and efficient, covered all our stuff with plastic, and didn't leave a mess behind when they left. Seriously, other than the furniture being out of place and the new windows, I would have never known they were there when I got home. So if you choose to go with this company, beware of the process prior to actually getting the windows. The installers are great, the windows are great, but the company itself and the way they handle things can give you a big headache.

I had a three panel sliding door installed a few years ago and have a constant water leak since…read more Every service call has been them slapping some caulk on the out side and hoping for the best. It's ridiculous they won't try to fix it. I even have water damage to my floor. Shop somewhere else for windows. You will have better value shopping somewhere else for windows especially when problems like this arise.