Dan and Tim were great to work with. I had an inside crack show up on my double hung window from a…read morebelow zero day. When I contacted Dan at Integrity, he said the replacement would take 2-3 weeks and I would only be charged for the service call. The replacement took 15 minutes and now the lower sash window is as good as new. They stand behind their product and installation. I would highly recommend them if you are looking for replacement windows.

Great job! Had 5 windows installed and everything from measuring and estimate to scheduling and…read moreinstallation was a great experience! I recommend this company for all your window needs!!!!

Great place. Needed a new front door knob and deadbolt and they were able to match the existing…read morehardware. I walked in around 1 PM and they finished before 5 PM same day. Support a good local business! Very good, highly recommend.

Great local company with skills and inventory! Had them rekey and master key all my duplex locks…read moreand did it quick and accurately and best of all at a very fair price!

We purchased a home in September 2024 that had window…read morenation's lifetime warranty windows. Shortly after closing on the home, we contacted window nation because one of the windows had a crack in it and needed the glass replaced. In October 2024 I paid the warranty transfer fee and scheduled a service call for the window replacement. Shortly thereafter, we noticed none of the windows would open or close fully. On December 3, 2024 a service tech arrived to replace the glass and evaluate the windows. The service tech stated that the windows wouldn't open or close fully because they were left open for so long by the previous homeowner, and a specific part of the windows and before they were able to come out to finish repairing the windows, I got a call on December 23, 2024 stating that "their original measuring photos shows that there was support in the sun room under the windows, but that the support was removed and that voids the warranty". I then requested photos for proof, and I was sent 2 photos. Fortunately for us, those photos show that the support underneath the windows remains unchanged since they were installed. There has been ZERO change to the structure and support of the windows. I then sent them the original listing photos which proves that the support being referenced are the beams which hold up the addition entirely and shows no changes. Once Kelvonne King and Dominique Smith received the information, they said they can't help me anymore and I need to talk to a manager. You can only try calling a manager, after several calls and voicemails I still have not been able to reach Chavis Robinson (manager). Filed BBB complaint and next step will be the news if this doesn't get resolved!

We had a new sliding glass door installed in late spring of 2024(I don't remember the exact date)…read more The blind in between the window did not go all the way down. The installer try to fix it by taking a hammer and screwdriver and hitting the slide stop to try to move it up, slightly damaging the vinyl. That didn't work, so they put in a service request that day. When service called me several days later, they said they wanted to send a specific repair person that would come out in about two weeks. I wish I could remember his name because he knew exactly what was going on with the blind. He told me the door panel would need to be replaced. Fine, six weeks later I get the new panel installed by two new people, who told me that it was taking a while to take the bad panel out because none of the installer do things the same way. But it was installed and everything was fine. Then on July 31st my wife went to open the screen door and the handle broke in her hand. It is just an L shaped piece of plastic with two screws holding it on. It broke where the screw holes are. So I called customer service right away. Since it was a Saturday I was told someone would call me in 48 to 72 hours. I called back on Wednesday afternoon and was told they were just going to call me, OK. The person on the phone sent me an email while I was on the phone with her to take picture of the broken handle handle. I acknowledged that I received the email. As soon as I ended the phone call I took picture of the handle and replied to the email with the pictures. The email said I would receive conformation of the photos. With a power outage and vacation today, August 16th, is the first time I thought to call them to say, I did NOT receive a conformation of the photos sent. I was told the part is on order and they will let me know when it comes in. The part is a small piece of plastic, you can't tell me that the place they assemble the doors doesn't have any in stock. I'm for the most part happy with the door itself. I am very unhappy with the customer service. I wonder what will happen if we have a larger problem. because of the service I CANNOT recommend this Company to anyone.

So far NOThappy at all with pella and this process! After…read morepaying a large sum of money and accepting 7-10 week project now will be 16 week This is is For 2 doors install - ridiculous I was told that my installer had an emergency like they only have one in my area, then it's was we can move you up but another call we didn't realize the doors aren't won't be in but still can get in around same then then it was sorry an additional 4 weeks So was the installer or doors not in doesn't make sense and feels a little dishonest. I get things happen but 4 different calls and 4 different excuses disappointed feel like nothing but the run around- emailed my sales person but haven't heard back either.

max is a very professional representative. Very knowledgeable,curteous and helpful he was a…read morepleasure doing business with

I had siding and new gutters put on my garage recently. The installer, Jeff did a wonderful job…read more He went over and beyond. I had him close up two windows and the man door for me. The garage looks great. There was another crew that came out to do the gutters. They were done in no time at all. They also did a great job. I recommend this company 100%. THANK YOU FOR A GREAT JOB! Carol Doland

Had windows replaced in 2020. Would never buy again from them. One window is fogged up and was told…read moreI had to pick the window up which would be a 50 minute drive. Numerous window coil springs/balances break everytime I try to tilt them out to clean the windows. The part that breaks is cheaply made. And You have to silicone the frames so they open smoothly.

Great customer service from start to finish! Everyone we worked with from Ryan in sales, to the…read moreinstallers; Pat and Donny, to Jason and Rory who did the post job follow-up, were exceptional. We love our new front entry door! The before and after photos speak for themselves! -Front Door Installation for John and Deb K. in Sharon Center, OH

I would like to thank Steven and his team Dom and David from Windows Depot. We had new windows and…read moredoors installed and they did a superb job. We are extremely happy with the quality of their product and the professionalism and friendliness they shared with us. I highly recommend it your looking to replace windows or doors checkout Window Depot first. You'll be glad you did.