My Husband and I have had Dave and his crew in the past do are windows and vinyl siding, and they…read moredid a magnificent job, and now that were in a new home were ready to do the same job with the same crew windows and vinyl siding, , can't wait to see them all and watch them transform are our home once again into a beautiful home. If any one is looking to do the same as us definitely go with US windows Dave and his crew are sincerely the best.

Would not recommend. The windows and slider they installed are not custom. They covered the gap…read morewith 1/4 round trim. Even the trim was beat up, clearly not new.

AMAZING! If I could give more than five stars I would. I've never been more satisfied with a…read morecompany from start to finish than I am with Windows Universe. Eli did a fantastic job, not only teaching me about the options I had but making me feel comfortable that the decision I made was entirely my own. Absolutely no high pressured sales or gimmicks, just straightforward pricing and honest information. *Chefs kiss!* Once I committed, WU literally sent me an email every single week keeping me posted about the status of my windows as they were manufactured. Even after the windows were made, I still received a weekly email until they were ready to schedule us. The installers, Lou, Jon, and Calvin, were nothing short of professional and kind people. Not only did they do a fantastic job of removing the old windows and installing the new ones, but they cleaned up absolutely every speck of dirt that accumulated from the install. My home was even cleaner than when they arrived!! I absolutely love my new windows and loved the entire process. I cannot recommend them enough!! 10 out of 10!

Excellent professional replacement window company. Great experience with no pressure sales in the…read morebeginning to the actual installation! The install team worked hard and efficiently and cleaned up afterward! The installers are not subleased employees and company employees. Our installers Lou, Mike, Benny and Donovan are top notch installers! We love our new windows! We especially love the window security factor that the windows have on them to prevent theft. We will be using this company in a few weeks for our front door and sliding glass door! **Update to this last post** 8/21 we had our front door and sliding glass door replaced and the team that was sent out Calvin, Zack, Drew and Will also did a great job! Very professional and found some water damage to the floor near the old sliding door. They replaced the floor at no extra charge! love our new front door and sliding glass door! I highly recommend window universe!

I read some of the reviews for siding and windows and must say my experience with Empire has been…read morenothing but positive-from the initial sales meeting to final install. I was asked if there would be a significant other attending sales pitch meeting and I politely indicated I'm a single mom and will make the final decision myself. Yet, I understood the reason behind the inquiry and had no problems with it. The sales guy was straight to the point didn't really try to sell me the product just provided information regarding the product and answered questions I had accordingly. Which I was grateful for! He let me know that there would be about an 8-week fabrication Lead time which I was fine with. The windows did end up ready for installation within that time frame. Empire graciously set the installation date according to my schedule. And I can't rave enough about the three person team who came out and completed the install. Dave and his crew were on time, addressed my concern about placing down floor protection- which they had already anticipated. They were knowledgeable with the product and how to install the windows and the back patio door. Hard consistent workers, there was no downtime during the install. the framework after the bay window was removed was done very professionally and looks amazing. They answered my questions professionally and didn't make me feel stupid for asking very simple questions at times. I cant say enough about this crew, I hope they see this review and see how appreciative this single mom is. They cut no corners and provided exceptional install service that gives this mom a peace of mind! Plus they graciously accepted to take a photo in front of my new front windows!! Thanks Empire for the new windows and patio door!

The windows are not worth the price from the supplier that was used for one of my windows. Odd how…read moreonly 7 of 8 windows are still like brand new but one I consider defective and the supplier does not agree. Thing is on their letter to me they could not even identify the window properly so one has to wonder what they are even thinking of when their windows do not last 100 years or a lifetime! The one window does have defects and they denied a claim. I hope they at Empire Window Company do more than try to sell my mother a new window as they said they would look at the window for a fee but she and I declined their services and tried to check on the warranty thinking it might be more valid. I am only glad I and mother went with a new window company for the last 9 windows. They even mailed her a warranty paper as she requested! Better service from a new company! That is what happens when a shoddy window somehow gets past the supplier check points, they cost Empire Window Company a lot of money! I would have given Empire a 5 star if nothing had happened to the window but something did and explanation by their supplier from 2005 was very poor as I had sent at least 7 pics showing mother's proof of ownership and condition of window that I cleaned just as careful as all the rest including all the new ones. I used expensive soap and water on all windows and dry with microfiber materials that do not smear or scratch as brand new look is admired. I hope Empire gets better suppliers in future from anyplace on the planet!

Horrible Experience! I called them and requested a roof repair. When he came to my house. He went…read more on and on before he told me "we don't do roof repairs". He wasted my time and his.

very nasty staff who scams disabled seniors as well as others out of money just to get business!…read more dont trust them with your money bcuz once they have it, its gone.... even if you change your mine! its gone! the more you call for a refund, the more they play with you, belittle you, twist your words, and finds excuses not to return your money! absurd! never get a roof from them! they are scammers, theives, and bullies!

I seriously thought I had left a review... new windows maybe two years ago? BEST BEST price in town…read more(we shopped 3 total). Super friendly service... our windows are perfect! Sturdy, no leaks, fit within the condo guidelines. Fast forward- we cracked a window- they provided a replacement at minimal cost! Love the small town feel and excellent quality! Thank you so much for all your great work!

Purchased a beautiful, well constructed shed. The entire process-from looking at examples on the…read morelot, knowledge of the salesman, to purchasing and having it built on site-awesome experience! Beyond happy with our shed and have told all of our neighbors as well!

I appreciate your response but you fail to mention that 3rd Generation "caused" the damage and is…read morenot owning up to that fact. To add further insult, you offer to make repairs only if I agree to pay for the damages 3rd Generation caused. Bond was denied but that doesn't negate the warranty for poor workmanship and trying to pass the cost on to me the customer to get it fixed. The fact remains to this day, there is a failed inspection due to the negligence and the permit remains open for which 3rd Generation has been cited by the city of University Hts.

3rd Generation Home Improvement, good old-fashioned craftsmanship at a fair and honest price…read more From the office to the field, you guys were fabulous. Mike, Rick, Josh, Derek, and all those involved in inspecting preparing the scope of work, quoting the job and ensuring that everything was easy and went smoothly and as planned are truly remarkable people who looked out for our best interest. You guys were there every step of the way and walked us confidently through each stage of the process. Your professionalism was unsurpassed. The crew showed up when they said they would and worked steadily until the job was completed. Their speed and thoroughness of the tear-off and reinstallation was beyond our expectation, and they even cleaned up after themselves. Thank you so much 3rd Generation for our beautiful new roof. We would highly recommend you to anyone and everyone who is interested in quality work being done in a timely and skilled manner, at a fair price. Sincerely Scott & Melissa Young

We only needed some simple storm windows for our breezeway. Tom showed up on time to give us an…read moreestimate. He was professional, knowledgeable, and pleasant to deal with. More importantly he understood what we needed and did not try to upsell us. This was only a small project but he treated us like a big customer. A couple of weeks later Matt came to install the windows. This is an old house but he skillfully corrected for out of square openings. I had purchased storm doors on my own. I had them here and Matt went ahead and installed them while he was here. That was an added charge of course but he did the job 10 times faster than I would have and this way there was no tool throwing involved! I would call Tom at Just Windows again...and request Matt at the installer. They were great.

The owner did a great job installing windows on my rental for a very fair price. I sold the house…read morevery quickly after I put it up for sale.