Wonderful company! We had 7 windows and 1 storm door replaced by Mentor Window. We had Tony as…read moreour salesman, no pressure, was awesome. They replaced the our windows in November. At the time, of course, it was cold, and I didn't open them. This spring when we started to open the windows, I had trouble with 2 of the windows. Alex helped and got some parts on order, installer came out and fixed both windows in 30 minutes. They have the most competitive prices for sure for very nice windows.

I seriously thought I had left a review... new windows maybe two years ago? BEST BEST price in town…read more(we shopped 3 total). Super friendly service... our windows are perfect! Sturdy, no leaks, fit within the condo guidelines. Fast forward- we cracked a window- they provided a replacement at minimal cost! Love the small town feel and excellent quality! Thank you so much for all your great work!

We heard the commercial for Window Nation's Buy 2 Get 2 We…read morecalled and Tony Taylor came out to give us an estimate He explained all about the windows and how they do the installation We are so excited to get our new windows

Signed up for a free estimate after someone came to canvas our area. Was told this would take an…read morehour. 2 hours and 40 minutes later this man was still in our house. Kept saying it would only be a few more minutes for over an hour and a half. It was so disturbing. They promised a 30 day guarantee on prices quoted which is a lie. If you don't buy on the spot there is no guarantee. What kind of company gives an estimate and then leaves you absolutely no proof of the estimates. He took every paper he brought with him and left us no trace of the prices quoted. After wasting almost three hours of our time. I would never consider them for work after a meeting like that. They try to wear you down by talking for hours so you just give in. Quotes you an exorbitant amount for the windows and then keeps throwing lower and lower prices at you for an hour in the hopes you agree. Started off at nearly 2k per window and ended with about $900 per window. Then takes all the numbers quoted with him and says if we don't say yes now that number is gone forever... Told him our wedding was in two weeks and couldn't afford to say yes today. Nearly shamed us like we were making a dire mistake. So predatory and unprofessional.

It didn't go. Got a text last minute saying they weren't coming. I never got an estimate for the…read morejob.

Subsequent to estimator's visit, there was damage to my home that hadn't been there before…read more Estimator left early. He said his girlfriend phoned him.

From start to finish it was a great experience! We had new windows put in - the rep that came out…read morewas knowledgeable & friendly and gave us a quote in a short time. The crew that came out to do the install was very professional, arrived and time and took extra care to make sure the thoroughly cleaned up when they were done. The windows look great and we are very pleased with the entire process!

I called out 4 different companies and this company was the 2nd one to come quote me. I canceled…read morethe last 2 appointments and went with Empire, thanks to Ben. I was told it would be up to 8-12 weeks until receiving the products so I told them I'd have to return to Ohio for it to just give me a couple of weeks notice. I ended up getting a call that they wanted to install the next day after only 3-4 weeks! That was fast! But I wasn't able to get back there that quickly and had to make arrangements for someone else to let them in. My not getting to be there I have no idea how it looks or works. According to my tenant, the sliding door wasn't shutting properly or locking and the paint needs another coat or 2. I called Empire and they went out at my tenants convenience and fixed the door/lock. Awesome service! Great pricing. And we will see how the quality holds up after a winter and a summer in Ohio. I have a great feeling that Empire being a family business will only be a phone call away if needed and I love supporting those businesses! These are the only pics I have so far. I just noticed there's no screen in pics so I'll have to make sure there is, but something tells me empire has done it right. I just didn't get the final pics. I will do business with them again on other condos I have and I will recommend them!!!!

I shopped around for a roof replacement, searching out both local and national firms. The owner,…read moreNick, gave me the confidence needed to select his firm based on his experience, that of his crew, and his relationship with his chosen suppliers. The job was efficient, price was fair, and response time was excellent! Two years later I had Nick's team install ten windows, a second job well done. Silver Linings Exteriors genuinely earned their five stars.

We recently had a roof replacement done by Silver Lining Exteriors and were very happy and very…read moresatisfied with the result. Micky, Nick and their team were responsive, fast and efficient. Work was completed in one day, including thorough clean up. Price was fair and competitive. Roof looks GREAT!!

As a homeowner, I realize that taking care of my home and updating it and maintaining it can be…read moreexpensive. I also understand that I am going to have to talk to vendors that are trying to make money off me and I am going to have to listen to their spiel and haggle with them. And then deal with several other people along the way before the job actually gets completed. After my experience with Window Nation, I don't think I can honestly recommend that anyone else purchase windows from them unless they are prepared to deal with all the hassle up until you get the actual windows. Knock on the door from an ill prepared salesman who said they were in the area that day. Had to haggle about the price and were offered coupon after coupon (price without any of the coupons was astronomical). We were offered a cruise we had to pay for (not a free cruise, only a voucher for a company that offers cruises to people who make large home improvement purchases). Huge lack of communication from the company until the actual day of the install (we had to call them several times about the cruise voucher, about a receipt, about scheduling; things were really only taken care of once the owner of the company got involved and handled things). We were given no direction to move furniture or window treatments prior to installation. Day of install was great, aside from my husband having to move all the furniture out of the way and take all the window treatments down because the installers are not allowed to do any of that, and aren't even allowed to help. Installers were professional and efficient, covered all our stuff with plastic, and didn't leave a mess behind when they left. Seriously, other than the furniture being out of place and the new windows, I would have never known they were there when I got home. So if you choose to go with this company, beware of the process prior to actually getting the windows. The installers are great, the windows are great, but the company itself and the way they handle things can give you a big headache.

We sat and listened to their sales pitch for 1.5 hours while they told us why they so professional…read moreand would do a perfect job. The two salesmen that gave us the bid looked at the window. Three people came out to do measurements. None of these people told us there would be any problems installing the window. This was for one window that was going to be installed in one day. It took two months and I had to finish the work myself. Apparently ours was the first house that they had ever done a window replacement for that had vinyl siding. They took five weeks to finish the outside of the house because they needed to order replacement parts that were damaged during removal. They needed eight weeks to get replacement woodwork for the inside because (you guessed it) they damaged it during removal. If I hadn't had to consistently call to find out the status of the job, we'd probably still be waiting to get it finished. COMPLETE AMATEUR HOUR. Do your self a favor and find someone that can do the job right.

Today (Thursday 8-15-24) around 3pm they came to my home in Rocky River, Ohio. Window Universe went…read moreABOVE and BEYOND. They fixed both a door and a window. Window Universe will be my first choice for windows. It turns out that they did not install the window that was broke, but they fixed it anyway.

ll start off with this. No gimmicks. FOREVER WARRANTEE. (yea…read morereally) No "Time share" sales tactics. No telling me "My wife had to be there for the initial visit" (That is also a timeshare selling tactic) No Special "back to school pricing" gimmicks. No buy one get one free. No LYING and saying the competition makes inferior windows (Then when you see what Window universe does it is actually better than the other company) I got 18 quotes for work on my house 5 window quotes. so I am tired and cranky. I didnt call Window Universe intially. (my mistake) I had one company (Who I wont review) that was all the way up to getting a downpayment from me. They seemed good initially but I had to fire them when they didnt show up (it was a fourth offence) Too bad. Well I called Window Universe they came out fast. The quoting process was fast. The person (lance) who came out was very personable. Now I didnt realize this but their quote was 1500 less than the other guy I fired. Also Lance is a dialed in person. He called Provia on my door and he told me that the door I was getting was not compatible so we had to switch. The previous guy was going to give me that door with the side lights. (Was it going to even work??) yeah so there was that. The appointment took minutes. We also talked about basement glass block windows. Their prices. Right on the sheet AND they were really good about 1/2 what I expected to pay. So I am going to do that too before the winter. Anyhow when all was said and done Window Universe was less than the guy I almost used and Lance double checked he got the proper sized windows and sidelights. Great experience and I still have 3+ weeks before the windows show up. Ill come back and add some pictures after it is done. I know it is going to be great.

Mike and his guys did a great job, on time, respectful of our house and a good price, highly…read morerecommend them.

Very knowledgeable and hard working. Took on a job I was…read morestuck with after the glass was to be delivered with no plan for install. MENTOR GLASSMAN saved me from a lack of planning by others. These guys are serious business, cleaned up well and I would hire them again in a heartbeat.

The gentleman working alone was very polite and started the repair upon my arrival. Something as…read moresmall as a picture frame was it immediate importance to him. A sentimental item to us. He is very respectful. From now on this is my go to guy for anything glass or mirror. Great job and finished in 10 minutes. Very reasonable price as well. Sir if you're reading them thanks again. The wife loves the repair job.